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User Experience
           Research, Design, Process, and Workflow



Diana Harrelson M.S.
Cyber Anthropologist
User Experience Researcher & Designer
The Planet
                                                     1
User Experience?


ISO 9241-210
  a person's perceptions and responses that
  result from the use or anticipated use of a
  product, system, or service




                                                2
Research

             Analysis & Planning




 Strategy / Objectives     Needs / Requirements


                                                  3
Strategy / Objectives

Discovery and Scope
• Stakeholder Meetings
   • Who, what, when, where and how does this system touch others
• Competitive Analysis
   • Vertical and Horizontal
   • Best Practices
   • Innovation
• User Research
   • Field Studies
   • Interviews / Surveys
   • Feedback
   • Guerilla Perspective
                                                                4
Needs / Requirements

Documenting with Purpose
• User Profiles
   • Who are your users? What do they do? Why do they
     do it?
• User Scenarios
   • What do users need? How would they prefer to do
     what they do?
• Functional Specs / Requirements Documents
   • Combines business and user needs to create a working
     document from which development can start and
     evolve
                                                        5
Informed Design

   Architecture / Functionality



                        Usability
                                                  Usability Testing
                        Review

    Structure                       Interaction



                                                            6
Structure

Establishing a Foundation
• Conceptual Models
   • What is expected?
   • Above and Beyond <- Innovation
• Information & Workflow Design
   • Produces a visual perspective
   • Gives first view of size, process, and flow
• Brainstorming
   • Sketching / White boarding / Story Boarding / Thumbnails
       • High Level
       • Collaborative
                                                                7
Interaction

Getting into the Details
• User Interface
   • Wireframing
       • Guidelines
       • Page level structure, workflow, design, functionality
• Interaction Design
   • How elements on the page work
   • Great place to innovate
• Prototyping
   • Showing how wireframes and interaction design come together
   • Tests before development

                                                                   8
Implementation

     Developing / Designing



                       Usability
                                             Usability Testing
                       Review

     Coding                        Testing



                                                       9
Implementation

UX Role in Agile Implementation
•   Presents / iterates wireframes & prototypes
•   Continually interacts with team
•   Advocates for the user
•   Usability Reviews / Tests
•   Final Acceptance


                                                  10
Who uses UX?

It’s for Everyone
• Participatory Process
   • UX is a team effort
   • UX principles reach all parts and stages of product
     / service development and design
   • UX professional is the teacher, guide, thought
     leader, and innovator of UX principles for the rest
     of the team
                                                           11
Take Aways

What does a UX professional add?
•   Gets Buy-in
•   Sets Direction
•   Establishes Foundation
•   Implements Creativity and Innovation
•   Advocates for the User
•   Quality, Consistency, & Usability

                                           12

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User Experience: Research, Design, Process, and Workflow

  • 1. User Experience Research, Design, Process, and Workflow Diana Harrelson M.S. Cyber Anthropologist User Experience Researcher & Designer The Planet 1
  • 2. User Experience? ISO 9241-210 a person's perceptions and responses that result from the use or anticipated use of a product, system, or service 2
  • 3. Research Analysis & Planning Strategy / Objectives Needs / Requirements 3
  • 4. Strategy / Objectives Discovery and Scope • Stakeholder Meetings • Who, what, when, where and how does this system touch others • Competitive Analysis • Vertical and Horizontal • Best Practices • Innovation • User Research • Field Studies • Interviews / Surveys • Feedback • Guerilla Perspective 4
  • 5. Needs / Requirements Documenting with Purpose • User Profiles • Who are your users? What do they do? Why do they do it? • User Scenarios • What do users need? How would they prefer to do what they do? • Functional Specs / Requirements Documents • Combines business and user needs to create a working document from which development can start and evolve 5
  • 6. Informed Design Architecture / Functionality Usability Usability Testing Review Structure Interaction 6
  • 7. Structure Establishing a Foundation • Conceptual Models • What is expected? • Above and Beyond <- Innovation • Information & Workflow Design • Produces a visual perspective • Gives first view of size, process, and flow • Brainstorming • Sketching / White boarding / Story Boarding / Thumbnails • High Level • Collaborative 7
  • 8. Interaction Getting into the Details • User Interface • Wireframing • Guidelines • Page level structure, workflow, design, functionality • Interaction Design • How elements on the page work • Great place to innovate • Prototyping • Showing how wireframes and interaction design come together • Tests before development 8
  • 9. Implementation Developing / Designing Usability Usability Testing Review Coding Testing 9
  • 10. Implementation UX Role in Agile Implementation • Presents / iterates wireframes & prototypes • Continually interacts with team • Advocates for the user • Usability Reviews / Tests • Final Acceptance 10
  • 11. Who uses UX? It’s for Everyone • Participatory Process • UX is a team effort • UX principles reach all parts and stages of product / service development and design • UX professional is the teacher, guide, thought leader, and innovator of UX principles for the rest of the team 11
  • 12. Take Aways What does a UX professional add? • Gets Buy-in • Sets Direction • Establishes Foundation • Implements Creativity and Innovation • Advocates for the User • Quality, Consistency, & Usability 12