1. Cromwell
Professional Services International
Strategic Outsourcing – Real Estate – Professional Services – Market Research – Training & Events
Corporate Profile

2. Copyright © 2017
All rights reserved
No part of this publication shall be reproduced, transmitted, shared or
sold in whole or in part, without the prior written consent of Cromwell
Professional Services International. All trademarks remain the property
of the company.
Thank you.
Cromwell PSI
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3. Contents
3
Page
About Us 4
What We Do 11
Our Policies 45
Our People 50

4. 4
About Us
Who We Are

5. About Us
Who We Are
Cromwell PSI is an aggregation of indigenous,
experienced and highly motivated talent who are
changing the landscape of strategic outsourcing and
professional services in Africa.
Our extensive industry experience, combined with the broad competencies of our
specialists and network of global partners, allow us to provide technical expertise
and professional support to clients in a wide range of sectors in Nigeria and across
the African continent.
We are in the business of creatively solving demanding business problems, and
delivering solutions that help to realise the operational and strategic objectives of
the organisations we serve.
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6. About Us
Our Mission
“Enhance value through innovative
solutions ”
We work with clients to enhance value through innovative solutions in
strategic outsourcing, real estate, business performance, decision-critical
research, training and industry events.
Customers are our core focus, and they’re at the heart of everything we
do at Cromwell PSI.
We know that happy customers make a happy and successful company.
That’s why we are keen to develop long-lasting and mutually rewarding
relationships with our clients, regardless of their size, location or
circumstances. 6

7. About Us
Our Vision
“Be the dominant, home-grown global
player in strategic outsourcing and
professional services.
Cromwell PSI wants to serve Africa’s most successful organisations in
the public and private sector landscape. We will grow from a regional
firm into a transcontinental brand that delivers a wide range of
professional services that support the operations, strategy, growth
and profitability of clients in the industries we serve.
Our strategic and technology-driven focus allows us to develop
future programs and systems, while maintaining high levels of
execution for our customers today.
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8. About Us
Our Journey
How we started
We noticed numerous gaps and inefficiencies in the delivery
of strategic outsourcing and professional support services in
the public and private sectors. Rather than continue to
criticize and complain, we forged a formidable alliance of
like-minds to tackle these challenges.
Cultivating Client Relationships
We are building our business on the strength of our client
relationships. Our clients appreciate that we provide a
reliable and high quality service. As we serve their needs,
they know we are a provider they can completely trust.
Improving Service Delivery
We are a fast-emerging indigenous firm on the African
continent that helps clients tackle serious business problems
and challenges that affect their strategic objectives. Our
service delivery is unique because we strive to understand
our clients’ problems better than they do.
A Foundation for Success
Our success stems from a fundamental understanding of
our target industries and the needs of the markets we
serve. Cromwell PSI has proven its commitment to
improvement and growth, and is building a reputation for
long-term, mutually profitable client relationships.
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9. About Us
Our “VALUE” Principles
Value Innovation
We always go further than others to create a
leap in value for our clients. Our business is
founded on an entrepreneurial spirit and
passion to explore new ideas and welcome
new opportunities in exceeding our clients’
expectations.
Leadership
Through our thinking, character and actions, we set bold and positive
examples for others to follow. We always act with transparency and
integrity because our clients rely on us as a critical part of their success.
Agility
We adapt and respond rapidly to changes
and challenges without losing momentum or
vision. This principle makes us strive to
exemplify a passionate and personal service
to our clients.
Universality
We are everywhere, and always leave a mark of quality on everything we
do. Our firm belief in diversity, collaboration and synergy gives us the
unique ability to solve a wide range of problems for clients in several
different industries.
Empathy
We always put ourselves in our clients’ shoes. This quality allows us to
gain a deep understanding of their needs and challenges, so we can
deliver fitting results. 9

10. About Us
Our Locations
Our goal is to maintain a strategic presence across West
Africa, and the entire African continent.
Currently, our services and operations are focused on a
growing clientele within Sub-Saharan Africa, with an
administrative headquarters in Lagos, Nigeria.
Corporate Headquarters
Cromwell Professional Services
International RC 1359897
Plot H3, No. 10 Obafemi Awolowo Way, CBD, Alausa,
Ikeja, Lagos
T: +234 905 555 6698 -- +234 807 504 8968
E: contact@cromwellpsi.com
W: www.cromwellpsi.com
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11. 11
What We Do
Our Services

12. What We Do
Our Services
12
Real Estate Advisory Property Development
& Management
Facilities Management Urban & Infrastructure
Development

13. What We Do
Our Services
13
Professional Services Market Research Training & Capacity
Development
Industry Events

14. 14
Real Estate Advisory
Services
Our real estate advisory services support owners,
investors, developers, lenders, individual and corporate
users of real estate to develop and execute strategies
that unlock value and minimise risk.

15. What We Do
Real Estate Advisory Services
15
Due Diligence &
Audits
We provide pre- and post-investment due diligence
and audit services including background checks, legal
and compliance reviews, property analysis, portfolio
audits, data assessments, deal reviews and
underwriting services that facilitate informed
investing, identify unrecognised opportunities and
reduce risks.
Transaction
Advisory
We provide strategic support and advice during all
phases of real estate transactions for acquisitions,
dispositions, design-build consultation, sale
leasebacks, lease renewal and negotiations, and
corporate relocations.

16. What We Do
Real Estate Advisory Services
16
Real Estate
Advisory
We support clients to realise value from real estate
development projects through market feasibility and
demand analysis, highest and best use evaluations,
economic development and impact analysis, and real
estate development and implementation strategies.
Valuation &
Investment Advisory
We provide independent real estate valuations,
appraisals, reviews and investment advisory for real
estate funds, including international investors,
institutions, developers, and corporations. This
service also covers feasibility and pre-investment
studies, portfolio analysis and lease advisory.

17. What We Do
Real Estate Advisory Services
17
Commercial Real
Estate Brokerage
Services
We act on behalf of corporations, institutions, and
individuals to acquire, sell or lease commercial real
estate. This service also provides access to an
expansive database of commercial real estate listings,
including office, industrial, retail, land, medical,
institutional, investment and mixed-use.
Backed by years of experience, our professionals
across the country act as a strategic advisor,
providing specific local market knowledge and sound
industry insight to help our clients discover their real
estate needs and meet their business objectives.

18. 18
Property Development &
Management Services
Our property development and management services
cover all areas and asset types from large scale
shopping centres, industrial complexes and office
spaces, to urban residential estates.

19. What We Do
Property Development & Management Services
19
Commercial,
Industrial &
Residential Property
Development
Support
We provide integrated property development
services that enhance investment returns through
strategic advice, pre-purchase feasibility studies and
development analysis, market analysis, profit and cost
assessments, property law advice, design and
construction support, project management, risk and
security advisory, project financing and joint venture
partnerships.

20. What We Do
Property Development & Management Services
20
Property
Management
Services
We manage residential and commercial property in
all sectors covering retail, office space, leisure and
industrial assets.
We also provide asset management services,
coordinate property maintenance and repairs, handle
tenant communication and correspondence, rent
collection, financial management and statutory
compliance, lease management, and insurance and
risk management.

21. 21
Facilities Management
Services
Our fully-integrated facilities management services
reduce operating costs and risks for clients, and
enhances the performance and longevity of
commercial, residential, retail and industrial facilities.

22. What We Do
Facilities Management Services
22
Energy Design
Planning and
Management
We develop and execute strategies to reduce energy
consumption and utilities costs for residential and
commercial facilities, and manage and monitor the
energy efficiency performance of the facilities.
Asset Replacement
Planning
We develop and execute strategies to ensure current
and future capital assets are well maintained and a
financial plan is in place to ensure their replacement.
This service ensures that no replacement needs and
problems occur which could interfere with operations
of the facility.

23. What We Do
Facilities Management Services
23
Plant Services &
Maintenance
We manage facility operations, construction,
renovation, maintenance, repairs of buildings,
grounds, utilities and installed building systems.
Electrical &
Mechanical Systems
We support the design, construction, maintenance
and repair of electrical and mechanical systems
including HVAC systems, communications systems,
power and lighting systems, and building controls
technology.
Fuel & Liquids
Facilities
Management
We develop and execute programs for the
management and maintenance of fuel facilities and
installations that ensure regulation compliance and
operational efficiency.

24. What We Do
Facilities Management Services
24
Custodial, Janitorial &
Cleaning Services
We provide commercial, retail, industrial, specialist
and flexible contract custodial, janitorial and cleaning
support that meets the operational needs of the
facilities we oversee. We oversee regular inspection,
care, cleaning, operations, repairs and maintenance of
the facility.
Sewage & Waste
Management
We provide a comprehensive range of domestic,
commercial and industrial waste management
services covering CCTV surveys, blocked drains,
sewer/drain cleaning, flood response, waste disposal
and recycling.

25. What We Do
Facilities Management Services
25
Procurement
Consulting &
Contract
Management
We address all aspects of procurement, sourcing and
contract management operations to achieve savings
and improved supplier relationships through strategic
sourcing, spend analysis and custom benchmarking.
Landscaping &
Horticulture Services
We provide horticultural, arboriculture and
landscaping support, including landscaping design
and construction, garden and grounds maintenance,
tree surveys, vegetation management and interior
landscape projects.

26. What We Do
Facilities Management Services
26
Security/
Surveillance Planning
& Management
We provide a broad range of security services that
respond to demands for site surveys, manned
guarding, CViT and cash management, surveillance
and CCTV systems, and security consultancy.
Space Planning &
Design
We assist clients with planning and design solutions
for residential, commercial, retail and industrial
spaces that lead to minimal expenditure and
disruption, optimal space use and density.

27. What We Do
Facilities Management Services
27
Public Buildings and
Secured Facilities
Management
We provide facilities management services for
government-owned real estate assets, including
public buildings, public shared spaces, and critical
and secure facilities like courts, airports, utilities,
prisons and banks.
At Cromwell PSI, our specialists are used to working
in critical and secure environments. Our expertise in
sectors such as defence, prisons, courts and hospitals
is second to none. This expertise also reassures our
clients in education, banking and utilities, where they
welcome our extra vigilance when maintaining and
operating their buildings.

28. 28
Urban & Infrastructure
Services
We work with governments and industries to envision
and develop highly sustainable urban development
projects and their associated housing and infrastructure
systems.

29. What We Do
Urban & Infrastructure Development Services
29
Urban Housing
Development, Cities &
Mega Projects
We provide a comprehensive range of services across
all aspects of the urban planning and development
process, including master planning, project visioning,
urban design strategies, land capability studies,
community needs assessments and independent
reviews for all sizes of urban renewal and greenfield
development projects.
Social Infrastructure
Development
Support Services
We provide design, project management,
construction and procurement support for social
infrastructure development projects, including the
health, education, housing, civic and utilities,
corrections and justice sectors.

30. What We Do
Urban & Infrastructure Development Services
30
Transportation
Systems
Development
We provide design, ground engineering,
environmental and construction services support for
transportation infrastructure development and
rehabilitation, including railways, roads, mass transit,
marine transport and ports, and airports.
Policy, Strategy &
Social Advocacy
We formulate and develop plans, policies and
strategies that guide and address the growth,
development and management of economic, urban
form and social infrastructure issues.

31. What We Do
Urban & Infrastructure Development Services
31
Asset Replacement &
Sunk Fund
Management
We assist governments and infrastructure authorities
to develop strategies and manage resources allocated
to address asset management and replacement issues
with a view to optimising the life of existing assets
and accurately planning for their replacement if
required in future years.
We focus on capital assets which include major
government facilities, infrastructure, equipment and
networks that enable the delivery of public sector
services. The performance and continued use of these
capital assets is essential to the health, safety,
economic development and quality of life of those
receiving these services.

32. 32
Professional
Services
Our professional services comprise a wide range of
multi-sector advisory and business support services that
enable organisations to excel and achieve their key
strategic and operational goals.

33. What We Do
Professional Services
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Management
Consulting & General
Business Advisory
We provide consulting services that focus on the
most critical issues and opportunities facing
businesses, especially with strategy, marketing,
organization, operations, technology, transformation,
mergers & acquisitions and sustainability across all
industries.
Accounting, Audit &
Assurance Services
We provide key audit and assurance services,
including statutory and non-statutory audits, internal
audits, corporate reporting, IFRS reporting,
regulatory compliance, capital markets, corporate
treasury solutions, accounting advisory, actuarial
insurance, IT risk assurance, and governance and risk
assurance.

34. What We Do
Professional Services
34
Tax, Legal &
Compliance Support
We support client organisations with legal,
compliance and tax services around local and
international tax, general legal service, mergers &
acquisitions, regulatory compliance, tax reporting &
strategy, tax controversy and dispute resolution, tax
policy & administration, and transfer pricing.
Human Resources
Support
Provide a broad spectrum of HR solutions that take
care of workplace investigations, recruitment,
workforce planning, compensation, performance
issues, HR transformations, regulatory compliance,
employee administration and other HR needs.

35. What We Do
Professional Services
35
Information
Technology &
Enterprise Solutions
We help clients become high-performance
businesses by maximizing the value of technology
through end-to-end enterprise solutions, software,
databases, analytics, mobility and cloud infrastructure
that enable the storage, retrieval, analysis,
presentation and dissemination of mission-critical
data.
Our IT consulting and professional services can add
value to your business by providing strategy,
architecture, implementation and integration services
to help plan, build, improve and innovate your IT and
business solutions.

36. 36
Market Research
Services
Cromwell PSI provides market research solutions that
develop and expand business opportunities, answer
critical questions and influence strategic decision
making.

37. What We Do
Market Research Services
37
Market & Industry
Research Reports
We publish reports with important statistical and
analytical information on consumer markets,
commercial industries, key economic sectors,
performance profiles and outlooks, current and future
trends, competitor insights, and critical international
developments relevant to the market.
Our on-demand and scheduled report releases
feature country and regional reports, industry profiles
and outlooks, consumer market reports, and indexes.

38. What We Do
Market Research Services
38
Custom Research &
Surveys
We assist organisations with customised and cost-
effective research and survey projects for market
entry, business development, competitive insight, and
strategic planning purposes.
Market Intelligence
Databases
We provide online subscription database access to
market and industry-related data, statistics, analyses,
reports and surveys from global, regional, country
and company perspectives that provide strategic
insights to help clients achieve their key business
objectives.

39. 39
We provide a comprehensive range of solutions,
courses, learning tools and resources that develop the
competence and performance of human capital in a
wide range of organisations.
Training &
Capacity Development

40. What We Do
Training & Capacity Development Services
40
Competency
Management
Our extensive competency management frameworks
allow companies to more rapidly and efficiently
assure the competency of every personnel by
identifying skill and knowledge gaps that may be
limiting performance and compliance.
Performance
Consulting
We work with companies to analyse operations and
identify opportunities for improving operational
efficiency and implement programs designed to
improve personnel performance. By combining
business, technical, and learning expertise, we help
our clients understand how to achieve sustainable
competency management to improve operations and
profits.

41. What We Do
Training & Capacity Development Services
41
Executive Training
Programs
We offer a wide variety of scheduled and bespoke
executive training programs that cover functional
business areas – Finance & Accounting, Human
Resources, Information Technology, Facilities
Management – management, leadership and
organizational development, and other courses that
help business professionals advance their careers, and
support organisations to grow and improve
performance.

42. What We Do
Training & Capacity Development Services
42
Workforce
Development
Programs
Our workforce Development programs develop
effective, competent technical professionals for our
clients in the shortest time possible. We lean on our
deep industry experience and competency building
expertise of our partners to provide a program
tailored to our clients’ specific challenges and
business needs.
Our programs typically include workforce planning,
capability testing, competency assessment, gap
analysis, career ladders, and instructor-led training.

43. 43
Industry
Events
We organise a number of key industry conferences and
events that are designed to promote first-class
knowledge exchange, networking and collaboration
among industry players and stakeholders.

44. What We Do
Industry Events
44
Industry Events –
Summits, Conferences,
Retreats & Exhibitions
We organise and host strategic industry summits,
conferences, retreats and exhibitions that promote
interaction, collaborations and partnerships between
key influencers, major industry players, and
governments on country, regional and global levels.
These events are held around the world and while
some are open to all, others are exclusive, member-
only gatherings.
A selection of these industry-leading conferences and
events is periodically released on the Cromwell PSI
website.

45. 45
Our Policies
Quality, Safety, Security & The Environment

46. Our Policies
Quality Management
We’re Committed to Quality
Quality is important to our business because we value our customers. We strive to
provide our customers with services which meet and often exceed their
expectations. We are committed to continuous improvement and have
established a Quality Management System which provides a framework for
measuring and improving our performance.
We have put in place systems and procedures to support us in our aim of total
customer satisfaction and continuous improvement throughout our business.
These systems include mechanisms for regular gathering and monitoring of
customer feedback; training and development for our employees; regular audit of
our internal processes; measurable quality objectives which reflect our business
aims; and management reviews of audit results, customer feedback and
complaints.
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47. Our Policies
Health & Safety Management
With Us, It’s Health & Safety First
At Cromwell PSI, we are committed to adhering to the highest health and safety
standards. We are committed to providing and maintaining a safe and healthy
workplace for all our employees, clients, partners, stakeholders and the general
public. We routinely establish and implement Health & Safety strategies, policies
and procedures that help to reduce risk and ensure we meet legal requirements,
and have robust reporting systems embedded through all levels.
We’re Committed to Zero Injuries, Illnesses, and Incidents
We believe that all injuries and occupational illnesses, as well as safety and
environmental incidents, are preventable, and we are committed to a goal of zero
for all of them. We always assess the health and safety impacts of our operations,
and maintain all our facilities, tools and equipment so they are safe, secure and
acceptable to industry standards. 47

48. Our Policies
Security Management
We constantly analyse security threats and risks
Our field operations require risk assessment and development of practical security
measurements to mitigate risks. This process requires identification of potential risks,
establishment of boundaries, evaluation of consequences and generation of
prevention and business recovery plans.
An important part of our security philosophy is the thorough training and
supervision of all third parties and partners who work for us.
Our security procedures and guidelines are integrated into daily operations activities
so that they support the business. Security activities are closely coordinated with
other business functions, including Legal, Internal Audit, Safety and Health, Human
Resources and Communications.
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49. Our Policies
The Environment
We love and protect “Green”
Protecting the environment is a high priority in all our activities. We monitor and
continuously reduce our emissions, as well as our waste generation. We are
committed to the efficient and responsible use of energy and materials. All our
activities comply with all applicable laws, regulations and ethical standards, and
we focus our efforts on preventing environmental damage and on quickly,
purposefully responding to emergency situations.
We believe that there is no conflict between economic prosperity and
environmental stewardship. In fact, the two are actually mutually dependent upon
each other. That is why we embrace sustainability as a key to our economic future,
and consider the environment one of our key stakeholders.
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50. 50
Our People
Human Capacity Development

51. Our People
Human Capacity Development
Our people are our greatest asset
Our success depends upon our people delivering services that meet the
expectations and needs of our clients. To cultivate the right culture in which our
people can succeed, our values are incorporated throughout our business. To
develop the full potential of our human capital, there are three key things we do
at Cromwell PSI:
 We invest in our people
 We embrace diversity and inclusion
 We connect globally as one team
Our long term goal is to attract, engage, retain and develop the best people for
our business and our customers. Our focus is to ensure that our employees
consistently exhibit the values and behaviours of the company.
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52. Our People
Human Capacity Development
We are resourcing for the future
At Cromwell PSI, our success is contingent on our ability to have the right human
resources available to deliver high quality efficient solutions for our clients. Our
focus is to commit to finding suitable talent within and outside the industries we
operate to ensure a sustainable talent pipeline.
We achieve our resourcing objectives by attracting experienced people with
transferable skills, and incorporating new entrants through our graduate and
apprenticeship programmes.
We will continue to set expectations that ensure we transfer the experience and
knowledge of existing people to new entrants, and we will work to educate the
pipeline of potential employees about opportunities in our industry and target
markets.
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53. Our People
Human Capacity Development
We embrace and celebrate diversity
At Cromwell PSI, we understand that different opinions spark creativity and help
us make better decisions. That is why we bring together people with diverse
backgrounds and varied experience to solve challenging problems with innovative
solutions for our clients.
Our aim is to create a professional services firm with genuine diversity of thought,
where views and opinions matter and are included to ensure we are better
prepared to understand our clients. We will achieve this by positively encouraging
the value of difference by working towards diversity in our business activities;
creating greater awareness of the value of diversity in our business; and
participation in local initiatives to promote diversity and inclusion in the
workplace in the long term.
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54. Our People
Human Capacity Development
We live by our values and guiding principles
We want our values to summarise what we are and what we stand for, to reflect
the real character of Cromwell PSI and its people. Our focus is to make the
connection between our values, the behaviours and sustainability through
effective communications and awareness, induction of new employees and
inclusion within roles and responsibilities. We also aim to incorporate our values
and guiding principles into our performance management process.
To achieve this, all new entrants into the firm receive an induction which
incorporates expectations on our values, principles and behaviours. All our
employees are required to complete a mandatory awareness training covering
our values, behaviours and our approach to sustainability.
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55. 55
We Want To Serve You

56. Cromwell Professional Services International
RC 1359897
Strategic Outsourcing -- Real Estate -- Professional Services -- Market Research – Training & Events
Address: Plot H3, No. 10 Obafemi Awolowo Way, CBD,
Alausa, Ikeja, Lagos
Phone: +234 905 555 6698 – +234 807 504 8968
Email: contact@cromwellpsi.com
Web: www.cromwellpsi.com