SlideShare ist ein Scribd-Unternehmen logo
1 von 63
Downloaden Sie, um offline zu lesen
The Pillar Summit
Professional Community Management
Data-Driven Community Management
By Richard Millington
www.pillarsummit.com
www.feverbee.com
@RichMillington
My Dream Job
Most community managers
are doing it wrong...
It’s time for a
Radical Rethink...
The Pillar Summit
Professional Community Management
1) 8 Elements of Community Management
2) Using data to optimize Community
Management
3) Combining data and theory
Today
What is community
management?
Strategy Growth
Moderation
Content
Relationshi
ps &
Influence
User
experience
Events &
Activities
Business
integration
The Community
Management
framework
Strategy
Why do we need to use
the community lifecycle?
1) Growth
2) Engagement
3) Sense of community
The Community
Lifecycle
Inception Establishment Maturity Mitosis
Data-Driven Online Community Management
Data-Driven Online Community Management
Data-Driven Online Community Management
Data-Driven Online Community Management
Data-Driven Online Community Management
The Pillar Summit
Professional Community Management
Always have a plan...
Growth
The Pillar Summit
Professional Community Management
The Pillar Summit
Professional Community Management
Four types of growth
1) Direct
3) WOM
2) Promotion
4) Search
The Pillar Summit
Professional Community Management
Unique, new, visitors
# active members
The Pillar Summit
Professional Community Management
What is your conversion
ratio?
Class Exercise 1
Unique,
new, IP
addresses
Registered
members
Within previous 30
days
The Pillar Summit
Professional Community Management
Newcomer to Registered Member Conversion
The Pillar Summit
Professional Community Management
Newcomer hears
about the
community visits
Visits Finds something
they like
Clicks register
Enters registration
details
Gets a
confirmation e-
mail
Becomes a
member!
Reduce data required
to complete
registration
Simplify registration
page copy
Reduce/tweak e-
mail confirmation
copy
Prompt to register
when they try to
participate or after {x}
page views
Deliberately target
more interested
members
Display latest
content /activities on
landing page
Position registration
clearer (tweak
colours/positioning
etc..
Your promotional
plan goes here...
Highlight something
in the community to
participate in
The Pillar Summit
Professional Community Management
The Pillar Summit
Professional Community Management
The Pillar Summit
Professional Community Management
What is your conversion
ratio?
Class Exercise 2
Participants
Within previous 30
days
Registered
members
The Pillar Summit
Professional Community Management
It’s sample time!
• Systematic sampling of 100 registered
members within the past month
• List alphabetically/date joined
• Use every nth (5th, 10th, whatever)
• How many make a contribution?
• Where do they drop out?
The Pillar Summit
Professional Community Management
• Personal welcomes (and types of welcome)
• Automated messages
• Change the post-registration page
• Buddy systems
• New members list & details
• Notifications of major events
• Create a newcomer-specific area
• Teach newcomers about the community
• Something interesting to do...
Registered Members to
Participants
The Pillar Summit
Professional Community Management
The Pillar Summit
Professional Community Management
What is your conversion
ratio?
Class Exercise 3
Regulars
After 6-months
Participants
The Pillar Summit
Professional Community Management
Participants to Long-Term
Members
• Stratified & Systematic Sampling
• Where do members drop out?
• After # contributions?
• After # amount of time?
The Pillar Summit
Professional Community Management
Participants to Long-Term
Members
The Pillar Summit
Professional Community Management
Participants to Long-Term
Members
• Notification System
• Speed of response
• Ensure proper participation
• Cultural Education
• Characteristics of
response
• Rituals
• Personal introductions
• Content about newcomers
• Ownership, investment &
influence
• Switching motivations
Moderation
The Pillar Summit
Professional Community Management
Using data to change moderation
• Removing barriers
• Spammers
• Conflicts
• Information overload
• Characteristics of
response
• Initiating discussions
• Soliciting contributions
• Recognition
• Ensuring correct behaviour
• Highlight popular material
The Pillar Summit
Professional Community Management
• # people participating
• Low social density means activity
• Relatively constant once a sustainable
level has been reached
• 40 participants / 20 minutes
Social Density
The Pillar Summit
Professional Community Management
The Pillar Summit
Professional Community Management
Data-Driven Online Community Management
ScienceForums.net
The Pillar Summit
Professional Community Management
The Pillar Summit
Professional Community Management
• Remove/combine quiet/inactive categories, areas
and features
• Dissipate activity when it becomes too
concentrated
• Identify and encourage friendship groups
• Identify popular topics and build a group/place
for that
• Promote these groups (and have people
responsible for them)
• Bonus: Rank by popularity
Social density
The Pillar Summit
Professional Community Management
Create great
content
The Pillar Summit
Professional Community Management
Using Data To Optimize Content
• Write content about
members
• Identify most popular
categories of content
• Rotate when visits decline
Events & Activities
Relationship Development
The Pillar Summit
Professional Community Management
Using Data To Optimize Content
• Members approached for initial dialogue
• Members responded to approach
• Members advanced to self-disclosure
• Members participated in shared activity/event
• Ongoing relationship (1 exchange per month)
• Insider group/volunteers
Technology
The Pillar Summit
Professional Community Management
Using Data To Optimize the
platform
• Measure the goal; activity
• Remove the redundant areas
• Tweak the copy
• Refine the most used elements
• Go mobile or not?
• Be careful about asking members what they want
ROI
The Pillar Summit
Professional Community Management
Don’t be defensive...
“What’s the
ROI of your
mother???”
“What’s the
ROI of putting
your pants
on?”
The Pillar Summit
Professional Community Management
Precision is the
enemy
The Pillar Summit
Professional Community Management
Calculating ROI
• Increased retention (keep
existing customers)
• Increased repeat purchases
(people buy more)
• New sales leads
• New revenue opportunities
• Recruitment
• Feedback/Innovation
• Reduced marketing costs
• Reduced customer service costs
• Internal: Productivity
• Internal: Decreased turnover
• Non-profit: Mission fulfilment
The Pillar Summit
Professional Community Management
Measure a sample of members...
...multiply by the number of members
this sample represents
The Pillar Summit
Professional Community Management
Questions?
The Pillar Summit
Professional Community Management
The Pillar Summit Professional
Community Management Course
• Registration ends May
21st
• 3 modules of 6 weeks
• £800 GBP per module
• £2000 GBP for all 3
modules
• Includes all resources
• Great testimonials
• Payment plans
• www.pillarsummit.com/registrati
on
The Pillar Summit
Professional Community Management

Weitere ähnliche Inhalte

Was ist angesagt?

7 Measures of Success: What Remarkable Associations Do That Others Don't
7 Measures of Success: What Remarkable Associations Do That Others Don't7 Measures of Success: What Remarkable Associations Do That Others Don't
7 Measures of Success: What Remarkable Associations Do That Others Don'tGreg Melia, CAE
 
Virtual Chapters: Should we or shouldn't we?
Virtual Chapters: Should we or shouldn't we?Virtual Chapters: Should we or shouldn't we?
Virtual Chapters: Should we or shouldn't we?Billhighway
 
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell Us
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell UsChapter Benchmarking Report: What the Data, Success Stories & Opinions Tell Us
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell UsBillhighway
 
Insights and ideas to drive association success
Insights and ideas to drive association successInsights and ideas to drive association success
Insights and ideas to drive association successGreg Melia, CAE
 
SLA's Strategic Vision (May 31, 2012)
SLA's Strategic Vision (May 31, 2012)SLA's Strategic Vision (May 31, 2012)
SLA's Strategic Vision (May 31, 2012)lmd_presentations
 
Leading change insights on trends that could lead to growth or extinction
Leading change insights on trends that could lead to growth or extinctionLeading change insights on trends that could lead to growth or extinction
Leading change insights on trends that could lead to growth or extinctionGreg Melia, CAE
 
National and Component Collaboration for Membership Growth
National and Component Collaboration for Membership GrowthNational and Component Collaboration for Membership Growth
National and Component Collaboration for Membership GrowthBillhighway
 
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
 
The Mystical World of Chapter ROI
The Mystical World of Chapter ROIThe Mystical World of Chapter ROI
The Mystical World of Chapter ROIBillhighway
 
Let's Reboot Volunteer Training
Let's Reboot Volunteer TrainingLet's Reboot Volunteer Training
Let's Reboot Volunteer TrainingBillhighway
 
Chapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is RealChapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is RealBillhighway
 
Creating a Stellar Chapter Development Plan
Creating a Stellar Chapter Development PlanCreating a Stellar Chapter Development Plan
Creating a Stellar Chapter Development PlanBillhighway
 
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...Billhighway
 
Tracking Chapter Effectiveness: Tips for Creating Powerful Dashboards
Tracking Chapter Effectiveness: Tips for Creating Powerful DashboardsTracking Chapter Effectiveness: Tips for Creating Powerful Dashboards
Tracking Chapter Effectiveness: Tips for Creating Powerful DashboardsBillhighway
 
Chapter Engagement: 5 Trends for 2017
Chapter Engagement: 5 Trends for 2017Chapter Engagement: 5 Trends for 2017
Chapter Engagement: 5 Trends for 2017Billhighway
 
How to approach CRM systems to ensure they work for your whole charity | Digi...
How to approach CRM systems to ensure they work for your whole charity | Digi...How to approach CRM systems to ensure they work for your whole charity | Digi...
How to approach CRM systems to ensure they work for your whole charity | Digi...CharityComms
 
Membership Series – Part 1: What can joint membership do for you?
Membership Series – Part 1: What can joint membership do for you?Membership Series – Part 1: What can joint membership do for you?
Membership Series – Part 1: What can joint membership do for you?Billhighway
 
Member Engagement and Growth
Member Engagement and GrowthMember Engagement and Growth
Member Engagement and GrowthGreg Melia, CAE
 
Member Engagement Strategies Presentation For Associations & NFPs
Member Engagement Strategies Presentation For Associations & NFPsMember Engagement Strategies Presentation For Associations & NFPs
Member Engagement Strategies Presentation For Associations & NFPsMemberEvolution
 

Was ist angesagt? (20)

Strategic Networking for Oil & Gas Professionals
Strategic Networking for Oil & Gas ProfessionalsStrategic Networking for Oil & Gas Professionals
Strategic Networking for Oil & Gas Professionals
 
7 Measures of Success: What Remarkable Associations Do That Others Don't
7 Measures of Success: What Remarkable Associations Do That Others Don't7 Measures of Success: What Remarkable Associations Do That Others Don't
7 Measures of Success: What Remarkable Associations Do That Others Don't
 
Virtual Chapters: Should we or shouldn't we?
Virtual Chapters: Should we or shouldn't we?Virtual Chapters: Should we or shouldn't we?
Virtual Chapters: Should we or shouldn't we?
 
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell Us
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell UsChapter Benchmarking Report: What the Data, Success Stories & Opinions Tell Us
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell Us
 
Insights and ideas to drive association success
Insights and ideas to drive association successInsights and ideas to drive association success
Insights and ideas to drive association success
 
SLA's Strategic Vision (May 31, 2012)
SLA's Strategic Vision (May 31, 2012)SLA's Strategic Vision (May 31, 2012)
SLA's Strategic Vision (May 31, 2012)
 
Leading change insights on trends that could lead to growth or extinction
Leading change insights on trends that could lead to growth or extinctionLeading change insights on trends that could lead to growth or extinction
Leading change insights on trends that could lead to growth or extinction
 
National and Component Collaboration for Membership Growth
National and Component Collaboration for Membership GrowthNational and Component Collaboration for Membership Growth
National and Component Collaboration for Membership Growth
 
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
 
The Mystical World of Chapter ROI
The Mystical World of Chapter ROIThe Mystical World of Chapter ROI
The Mystical World of Chapter ROI
 
Let's Reboot Volunteer Training
Let's Reboot Volunteer TrainingLet's Reboot Volunteer Training
Let's Reboot Volunteer Training
 
Chapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is RealChapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is Real
 
Creating a Stellar Chapter Development Plan
Creating a Stellar Chapter Development PlanCreating a Stellar Chapter Development Plan
Creating a Stellar Chapter Development Plan
 
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...
 
Tracking Chapter Effectiveness: Tips for Creating Powerful Dashboards
Tracking Chapter Effectiveness: Tips for Creating Powerful DashboardsTracking Chapter Effectiveness: Tips for Creating Powerful Dashboards
Tracking Chapter Effectiveness: Tips for Creating Powerful Dashboards
 
Chapter Engagement: 5 Trends for 2017
Chapter Engagement: 5 Trends for 2017Chapter Engagement: 5 Trends for 2017
Chapter Engagement: 5 Trends for 2017
 
How to approach CRM systems to ensure they work for your whole charity | Digi...
How to approach CRM systems to ensure they work for your whole charity | Digi...How to approach CRM systems to ensure they work for your whole charity | Digi...
How to approach CRM systems to ensure they work for your whole charity | Digi...
 
Membership Series – Part 1: What can joint membership do for you?
Membership Series – Part 1: What can joint membership do for you?Membership Series – Part 1: What can joint membership do for you?
Membership Series – Part 1: What can joint membership do for you?
 
Member Engagement and Growth
Member Engagement and GrowthMember Engagement and Growth
Member Engagement and Growth
 
Member Engagement Strategies Presentation For Associations & NFPs
Member Engagement Strategies Presentation For Associations & NFPsMember Engagement Strategies Presentation For Associations & NFPs
Member Engagement Strategies Presentation For Associations & NFPs
 

Ähnlich wie Data-Driven Online Community Management

Community Engagement During & After The Holiday Season
Community Engagement During & After The Holiday SeasonCommunity Engagement During & After The Holiday Season
Community Engagement During & After The Holiday SeasonQuestionPro
 
Social Media Boot Camp Kuala Lumpur Malaysia November 2014
Social Media Boot Camp Kuala Lumpur Malaysia November 2014Social Media Boot Camp Kuala Lumpur Malaysia November 2014
Social Media Boot Camp Kuala Lumpur Malaysia November 2014Shane Gibson
 
Memcom 2014: making your member organisation fit for purpose online
Memcom 2014:  making your member organisation fit for purpose onlineMemcom 2014:  making your member organisation fit for purpose online
Memcom 2014: making your member organisation fit for purpose onlineDeeson Group
 
Warwick Business School - Managing the digital workplace
Warwick Business School - Managing the digital workplaceWarwick Business School - Managing the digital workplace
Warwick Business School - Managing the digital workplaceLeon Benjamin
 
CRC-STC May 2013 Summit Presentation
CRC-STC May 2013 Summit PresentationCRC-STC May 2013 Summit Presentation
CRC-STC May 2013 Summit Presentationcrcstc
 
Advanced Gamification Analytics - JiveWorld 2013
Advanced Gamification Analytics - JiveWorld 2013Advanced Gamification Analytics - JiveWorld 2013
Advanced Gamification Analytics - JiveWorld 2013Ted Hopton
 
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...FeverBee Limited
 
Grow Your Organization through Hyper-Focused Target Markets
Grow Your Organization through Hyper-Focused Target MarketsGrow Your Organization through Hyper-Focused Target Markets
Grow Your Organization through Hyper-Focused Target MarketsHighRoad Solution
 
What it looks Like When an Online Community Works 19NTC
What it looks Like When an Online Community Works 19NTCWhat it looks Like When an Online Community Works 19NTC
What it looks Like When an Online Community Works 19NTCPercolator Consulting
 
Online Communities: How to encourage involvement
Online Communities: How to encourage involvementOnline Communities: How to encourage involvement
Online Communities: How to encourage involvementTiffany St James
 
Social Media Training for Thailand and Asia Pacific-based companies
Social Media Training for Thailand and Asia Pacific-based companiesSocial Media Training for Thailand and Asia Pacific-based companies
Social Media Training for Thailand and Asia Pacific-based companiesOJ Quevedo
 
Tap Chapters as a Member Engagement Channel
Tap Chapters as a Member Engagement ChannelTap Chapters as a Member Engagement Channel
Tap Chapters as a Member Engagement ChannelBillhighway
 
Volunteers and non profit communications strategy
Volunteers and non profit communications strategyVolunteers and non profit communications strategy
Volunteers and non profit communications strategyTemi Adewumi
 
Effective Strategies to Improve Engagement, Satisfaction and Retnetion
Effective Strategies to Improve Engagement, Satisfaction and RetnetionEffective Strategies to Improve Engagement, Satisfaction and Retnetion
Effective Strategies to Improve Engagement, Satisfaction and Retnetioneschonher
 
University of Buffalo - School of Social Work - Workshop
University of Buffalo - School of Social Work - WorkshopUniversity of Buffalo - School of Social Work - Workshop
University of Buffalo - School of Social Work - WorkshopBeth Kanter
 
Rural Focus: An Introduction to Social Media for Businesses
Rural Focus: An Introduction to Social Media for BusinessesRural Focus: An Introduction to Social Media for Businesses
Rural Focus: An Introduction to Social Media for BusinessesAren Grimshaw
 

Ähnlich wie Data-Driven Online Community Management (20)

Community Engagement During & After The Holiday Season
Community Engagement During & After The Holiday SeasonCommunity Engagement During & After The Holiday Season
Community Engagement During & After The Holiday Season
 
Social Media Boot Camp Kuala Lumpur Malaysia November 2014
Social Media Boot Camp Kuala Lumpur Malaysia November 2014Social Media Boot Camp Kuala Lumpur Malaysia November 2014
Social Media Boot Camp Kuala Lumpur Malaysia November 2014
 
Memcom 2014: making your member organisation fit for purpose online
Memcom 2014:  making your member organisation fit for purpose onlineMemcom 2014:  making your member organisation fit for purpose online
Memcom 2014: making your member organisation fit for purpose online
 
Warwick Business School - Managing the digital workplace
Warwick Business School - Managing the digital workplaceWarwick Business School - Managing the digital workplace
Warwick Business School - Managing the digital workplace
 
ASAE Rebuilding Volunteer Spirit
ASAE Rebuilding Volunteer SpiritASAE Rebuilding Volunteer Spirit
ASAE Rebuilding Volunteer Spirit
 
CRC-STC May 2013 Summit Presentation
CRC-STC May 2013 Summit PresentationCRC-STC May 2013 Summit Presentation
CRC-STC May 2013 Summit Presentation
 
Advanced Gamification Analytics - JiveWorld 2013
Advanced Gamification Analytics - JiveWorld 2013Advanced Gamification Analytics - JiveWorld 2013
Advanced Gamification Analytics - JiveWorld 2013
 
Increasing Intranet Use Webinar
Increasing Intranet Use WebinarIncreasing Intranet Use Webinar
Increasing Intranet Use Webinar
 
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...
 
Grow Your Organization through Hyper-Focused Target Markets
Grow Your Organization through Hyper-Focused Target MarketsGrow Your Organization through Hyper-Focused Target Markets
Grow Your Organization through Hyper-Focused Target Markets
 
What it looks Like When an Online Community Works 19NTC
What it looks Like When an Online Community Works 19NTCWhat it looks Like When an Online Community Works 19NTC
What it looks Like When an Online Community Works 19NTC
 
Online Communities: How to encourage involvement
Online Communities: How to encourage involvementOnline Communities: How to encourage involvement
Online Communities: How to encourage involvement
 
Social Media Training for Thailand and Asia Pacific-based companies
Social Media Training for Thailand and Asia Pacific-based companiesSocial Media Training for Thailand and Asia Pacific-based companies
Social Media Training for Thailand and Asia Pacific-based companies
 
Social Media Management in 30 minutes
Social Media Management in 30 minutesSocial Media Management in 30 minutes
Social Media Management in 30 minutes
 
Tap Chapters as a Member Engagement Channel
Tap Chapters as a Member Engagement ChannelTap Chapters as a Member Engagement Channel
Tap Chapters as a Member Engagement Channel
 
Volunteers and non profit communications strategy
Volunteers and non profit communications strategyVolunteers and non profit communications strategy
Volunteers and non profit communications strategy
 
Effective Strategies to Improve Engagement, Satisfaction and Retnetion
Effective Strategies to Improve Engagement, Satisfaction and RetnetionEffective Strategies to Improve Engagement, Satisfaction and Retnetion
Effective Strategies to Improve Engagement, Satisfaction and Retnetion
 
University of Buffalo - School of Social Work - Workshop
University of Buffalo - School of Social Work - WorkshopUniversity of Buffalo - School of Social Work - Workshop
University of Buffalo - School of Social Work - Workshop
 
Notes
NotesNotes
Notes
 
Rural Focus: An Introduction to Social Media for Businesses
Rural Focus: An Introduction to Social Media for BusinessesRural Focus: An Introduction to Social Media for Businesses
Rural Focus: An Introduction to Social Media for Businesses
 

Mehr von Socious

How Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social NetworksHow Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social NetworksSocious
 
Proven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your BusinessProven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your BusinessSocious
 
A Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and BeyondA Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and BeyondSocious
 
How to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community AnalyticsHow to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community AnalyticsSocious
 
The Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsThe Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsSocious
 
The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)Socious
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueSocious
 
Using Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member RetentionUsing Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member RetentionSocious
 
How to Launch an Awesome Software or Technology User Group
How to Launch an Awesome Software or Technology User GroupHow to Launch an Awesome Software or Technology User Group
How to Launch an Awesome Software or Technology User GroupSocious
 
Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...Socious
 
Improving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer CommunitiesImproving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer CommunitiesSocious
 
9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member Communities9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member CommunitiesSocious
 
The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...Socious
 
How to Plan a Successful Association Online Community
How to Plan a Successful Association Online CommunityHow to Plan a Successful Association Online Community
How to Plan a Successful Association Online CommunitySocious
 
How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...Socious
 

Mehr von Socious (15)

How Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social NetworksHow Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social Networks
 
Proven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your BusinessProven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your Business
 
A Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and BeyondA Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and Beyond
 
How to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community AnalyticsHow to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community Analytics
 
The Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsThe Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and Renewals
 
The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We Value
 
Using Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member RetentionUsing Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member Retention
 
How to Launch an Awesome Software or Technology User Group
How to Launch an Awesome Software or Technology User GroupHow to Launch an Awesome Software or Technology User Group
How to Launch an Awesome Software or Technology User Group
 
Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...
 
Improving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer CommunitiesImproving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer Communities
 
9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member Communities9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member Communities
 
The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...
 
How to Plan a Successful Association Online Community
How to Plan a Successful Association Online CommunityHow to Plan a Successful Association Online Community
How to Plan a Successful Association Online Community
 
How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...
 

Kürzlich hochgeladen

KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
AI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarAI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarPrecisely
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxUdaiappa Ramachandran
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfJamie (Taka) Wang
 

Kürzlich hochgeladen (20)

KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
AI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarAI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity Webinar
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
 

Data-Driven Online Community Management