Wait! Exclusive 60 day trial to the world's largest digital library.
The SlideShare family just got bigger. You now have unlimited* access to books, audiobooks, magazines, and more from Scribd.Cancel anytime.
There is only one boss. The customer.
And he can ﬁre everybody in the
company from the chairman on down,
simply by spending his money
Sam Walton, Wal-Mart