Peter Boersma's closing keynote presentation at the 2011 Polish IA Summit. By showing the T-model for IA, Peter explains that IAs are User Experience practitioners. Includes resources for IAs to become better UX practitioners.
32. Little IA
“At one end of the spectrum, the little information architect
may focus solely on bottom-up tasks, such as the definition
of metadata fields and controlled vocabularies.”
Peter Morville, Big Architect, Little Architect, http://argus-acia.com/strange_connections/strange004.html
Library & Information Science (LIS)
structure, storage and use
indexing, retrieval and search
metadata, labeling and display
data ➔ information ➔ knowledge
deliverables: rules for ranking, content inventories,
card sorts, controlled vocabularies, sitemaps.
33. and then, IAs discovered other fields
Industrial Design,Visual Design, Information
Design, Interaction Design, Usability, Copywriting,
Marketing & Communications, Computer Science
IA
34. and discovered overlap
Industrial Design,Visual Design, Information
Design, Interaction Design, Usability, Copywriting,
Marketing & Communications, Computer Science
overlap
IA
35. some tried to “solve” it this way
Industrial Design,Visual Design, Information
Design, Interaction Design, Usability, Copywriting,
Marketing & Communications, Computer Science
BIG IA
36. BIG IA
“At the other end [of the spectrum], the Big Information
Architect may play the role of an orchestra conductor or film
director, conceiving a vision and moving the team forward”
Peter Morville, Big Architect, Little Architect, http://argus-acia.com/strange_connections/strange004.html
combining many fields and backgrounds
concept design
online information strategy
enterprise information architecture
deliverables: concept maps, storyboards, scenarios,
personas, use cases, wireframes, templates,
usability tests, styleguides, roadmaps, metrics, etc.
37. I donʼt agree
Industrial Design,Visual Design, Information
Design, Interaction Design, Usability, Copywriting,
Marketing & Communications, Computer Science
BIG IA
38. some skills are unique to IA
other fields other fields
IA
search, metadata
thesauri
39. some skills we share with others
other fields other fields
navigation, labels,
content, flows
IA
40. but I do believe IA is bigger
other fields other fields
IA
41. because there are other aspects
selling, managing,
process, team, ROI
other fields other fields
IA
42.
43. Business IA
“The exercise of designing an information architecture –
learning or defining what an organization is, what it wants to
communicate and to whom, and what its business model is –
is ultimately about strategy.”
Lou Rosenfeld,The Tail Wags The Dog, http://www.ddj.com/documents/s=3257/nam1012432633/index.html
consultancy skills
business insight
deliverables: business model, ROI calculations,
target audience, usage scenarios, workflow, roles,
design process, metrics, etc.
44. so, this is my T-model for IA
business IA
other fields other fields
shallow IA
IA
deep IA
45. UX: the next step for IAs?
1. What is Information Architecture (IA)?
2. What is User Experience (UX)?
3. Is UX the next step for IAs?
46. other fields have T-models too
business IA
other fields other fields
shallow IA
IxD IA usabili
deep IA
47. all of them!
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48. and I believe the overlap is
user experience
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49.
50. User Experience
“User Experience encompasses all aspects of the end-user's
[online] interaction with the company, its services, and its
products.”
Nielsen Norman Group, User Experience - Our Definition, http://www.nngroup.com/about/userexperience.html
merging of multiple disciplines, including engineering,
marketing, graphical and industrial design, and interface
design
meet the needs of the customer
strive for simplicity and elegance
go beyond giving customers what they say they want
produce products that are a joy to own, a joy to use
51. UX: the next step for IAs?
1. What is Information Architecture (IA)?
2. What is User Experience (UX)?
3. Is UX the next step for IAs?
52. user experience is mostly other fields
user experience
Vis Info Mar
ID IxD Usab Copy CS
D D Com
53. raise your hand if you are:
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54. but does your diploma say IA?
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55. we all come from different fields
user experience
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56. and we are all moving around
user experience
IxD IA usabili
57. we all have our own T-shape
business
user experience
shallow
deep
58. we are all UX practitioners!
business
user experience
shallow
deep
59. UX: the next step for IAs?
1. What is Information Architecture (IA)?
2. What is User Experience (UX)?
3. Is UX the next step for IAs?
3. What are the next steps for IAs?
60. What are the next steps for IA?
1. Insight into overlap with other fields
2. A definition of the field
3. T-shaped education and experience
4. Worldwide representation
61. insight in overlap with other fields
user experience
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62. overlap with other fields
business IA
other fields guerilla IA other fields
shallow IA
IA
deep IA
64. Guerilla IA
“Guerrilla IA is a set of simplified IA methods that can be a
way for a company to gradually build up its reliance on
systematic IA methods, starting with the bare minimum and
gradually progressing to a more refined lifecycle approach.”
Adapted from Jakob Nielsen’s, Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation
Barrier, http://www.useit.com/papers/guerrilla_hci.html
Focus on shallow skills
Card sorting tools, content inventory templates
Navigation & search patterns, evaluation criteria
Standardized methods & documentation templates
Success stories, cost-benefit examples
65. What are the next steps for IA?
1. Insight into overlap with other fields
2. A definition of the field
3. T-shaped education and experience
4. Worldwide representation
66. a definition of IA (okay, mine)
business process,
selling, managing,
IA
team, ROI
guerilla IA
simplified methods
other fields other fields
shallow IA
navigation, labels, content, flows
IA
deep IA
search, metadata, thesauri
67. What are the next steps for IA?
1. Insight into overlap with other fields
2. A definition of the field
3. T-shaped education and experience
4. Worldwide representation
73. more
elements of
user experience
real-world design deliverables
peter boersma
http://www.slideshare.net/pboersma/more-elements-of-ux-realworld-design-deliverables
74. Business
these
influence the
Manage User Experience Strategy
too!
Process
Evaluation typical Research
User-Centered
Design
Design
http://www.slideshare.net/pboersma/more-elements-of-ux-realworld-design-deliverables
75. Pitch Estimate
Business
Optimize Scenarios
Beta Position
Roles
Manage Strategy
Steps Service Design
Scope Competition
Process
Test Interviews
Review Requirements
Evaluation Research
Roadmap
Personas
Prototype
Design Sketch
Detailed Design Concept
http://www.slideshare.net/pboersma/more-elements-of-ux-realworld-design-deliverables
76. Pitch Estimate
Business
Optimize Scenarios
Beta Position
Roles
Manage Strategy
Steps Service Design
Scope Competition
Process
Test Interviews
Review Requirements
Evaluation Research
Roadmap
http://www.slideshare.net/pboersma/more-elements-of-ux-realworld-design-deliverables
77. What are the next steps for IA?
1. Insight into overlap with other fields
2. A definition of the field
3. T-shaped education and experience
4. Worldwide representation
126. What are the next steps for IA?
1. Insight into overlap with other fields
2. A definition of the field
3. T-shaped education and experience
4. Worldwide representation (for UX)
127. all of us are UX practitioners!
user experience
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128. “I am a UX practitioner!”
user experience
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