The issues which were brought to knowledge concerns with the intricacies and nuances of the RCMS portal. Identified the key lacunae and gaps concerning the updating of order-sheets and issue with the correct entry of applicant’s mobile number into the RCMS portal.

1. Key issues with the RCMS
(Revenue Court Management System)
in Chhatarpur District

2. Comparative Analysis of Features under RCMS
Which are Currently Not Operational
Available Features Issues
Availability of SMS system to the applicants Mobile numbers are not being uploaded by LSKs
during registration of applications
Probable Solution: (Generation of OTP)
Availability viewing case status and regular order
sheet to the applicants
Order sheets are not being uploaded on day to day
basis on RCMS portal
Probable Solution: (Online grievance redressal
option should be provided to the applicants)
Direct option available for online applying to the
RCMS portal
1. Applicants are not aware about the process of
applying directly/online to the portal
2. Applicants due to lack of awareness approaches
typists or middleman
Probable Solution: (Awareness camp or Simplified
graphics of application process should be drawn on
LSKs and Tehsil Office premises)

3. Lok Sewa
Kendra
•Receiving of
Applications
•Receipt
generation
•Record of data
Revenue Court
Reader
•Registration
process of Cases
•Scrutiny of
applicant’s
document
•Updation of case
at RCMS Portal
Executive
Magistrates
•Adjudication of
the cases
•Presides over the
revenue cases
•Passes Orders
•Overview the
smooth
functioning of
Revenue Court
Server
Citizens
Revenue Case Management System

4. Random Acknowledgment Slip taken from RCMS Portal to address the concerned Issue
Wrong Entry of
Applicant’s Mobile
number leading no
access to case status
via SMS system
Issue

5. ISSUE:-
No update has been made in the order not section on regular basis.
In this case applicant/respondent aren’t able to view the online case status (especially the regular order note)

6. Thank you
Prepared By:-
Lokesh Mewara
Research Associate,
Chhatarpur (M.P)