2. Effective communication
ï§ Effective communication takes place only when
the listener clearly understands the message that
the speaker intended to send.
ï§ A speakerâs message must be delivered clearly.
ï§ A listener must be an active listener.
ï§ Applicable to both written and verbal
communication
5. Completeness
ï§ The communication must be
complete
ï§ It should convey all facts
required by the audience.
ï§ The sender must take into
consideration the receiverâs
mind set
Features:
â«No crucial information is
missing
â«Gives additional information
â«Leaves no questions
6. âąCheck for five Ws & one H for
completeness
âWho
âWhat
âWhen
âWhere
âWhy and
âHow
7. Conciseness
ï§ It means wordiness - communicating
what you want to convey in least
possible words.
Features:
â«Highlights the main message
â«Avoids using excessive and needless
words.
â«Provides short and essential message
in limited word.
â«Message becomes appealing
and comprehensible to the
audience.
8. Eliminate Wordy Expressions
â«Use single words in place of phrases.
Example
â«Wordy:
â«Concise
:
At this time
Now
â«Wordy:
â«Concise
:
Due to the fact that
Because
9. ï¶Due to the fact that
ï¶Employed the use of
ï¶Basic fundamentals Completely
eliminate
ï¶Alternative choices
ï¶Actual experience
ï¶Connected together
ï¶Final result
ï¶Prove conclusively
ï¶In as few words as possible
ï¶Because
ï¶Used
ï¶Fundamentals
ï¶Alternatives
ï¶Experience
ï¶Connected
ï¶Result
ï¶Prove
ï¶Concisely
Cut it ShortâŠ!
10. Consideration
â«Implies âstepping into the shoes of
othersâ.
â«Take note of audienceâs view points, background,
mind-set, education level, etc.
â« Envisage your audience, their requirements,
emotions and problems.
â«Do not hurt self-respect and emotions of
audience .
â«Modify your words to suit the audienceâs needs
Features :
â«Emphasize on âyouâ approach.
Show optimism towards your
audience.
â«Empathize and exhibit interest in
11. Concreteness
ï§ Be particular and clear rather
than fuzzy and general.
ï§ It strengthens the confidence.
ï§ Concrete messages are not
misinterpreted.
Features:
â«It is supported with specific
facts and figures.
â«Make use of words that are
clear and that build the
reputation.
13. Clarity
Clarity emphasise a
specific message or goal
at a time, rather than
trying to achieve too
much at once.
Features:
â«It makes understanding
easier.
â«Clarity of thoughts and
ideas enhances the
meaning.
14. Eg : Use simple words
later
agree
try
âą Subsequent
âą Accede
âą Endeavour
âą Disclose show
15. Courtesy
â«Shows senderâs expression and
respect to the receiver.
â«The sender of the message
should be sincerely polite,
judicious, reflective and
enthusiastic.
Features:
â«Taking into consideration both
viewpoints and feelings of the
receiver.
â«Courteous message is positive
and focused at the audience.
â«Use terms showing respect for
the receiver of message.
16. Correctness
Implies there are no
grammatical errors in
communication.
Features:
â«The message is exact,
correct and well-timed.
â« Correct communication,
boosts the confidence level.
â«Correct message has impact
on the audience/readers.
â« Precision and accurateness
of facts and figures given
importance
17. 17
The right form of language,
accuracy and acceptable words
âą Select the right level of language for your
communication either formal or informal.
âą Realize that formal language is most often used
in business communication.
âą Check for correct figures, facts, and words.
âą Apply the principles of communication to your
writing.