2. WHO IS CONSUMER?
"A consumer is the most important visitor on our
premises. He is not dependent on us, we are on him.
He is not an interruption to our work, he is the
purpose of it. We are not doing a favour to a
consumer by giving him an opportunity. He is doing
us a favour by giving us opportunity to serve him”
-Mahatma Gandhi

3. • Consumer is the final user of all goods and
services .
• A person who buys good for business or resale
purpose is not a consumer.

4. •The enactment of CPA, 1986 by parliament was a milestone in the
history of consumer protection movement in India.
• The special feature of this act is to provide speedy and
inexpensive redressal grievances of the consumer and to provide
him specific relief or award of compensation wherever appropriate.
• It recognizes six of the eight rights of the consumer as provided in
the UN charter.

5. OBEJECTIVE OF CONSUMER
PROTECTION ACT,1986
• An Act to provide for better protection of the interests of
consumers and for that purpose to make provision for the
establishment of consumer councils and other authorities for
the settlement of consumer’s disputes and for matters
connected therewith.

6. RIGHTS OF CONSUMER
•Right to Protection
•Right of Information
•Right of Choice
•Right of Hearing
•Right of Redressal
•Right of Education

7. CONSUMER PROTECTION COUNCIL
Consumer protection councils
are at three levels:-
• Central,
• State and
• District

8. CENTRAL CONSUMER
PROTECTION COUNCIL
•Objectives of the Central Council
The objectives of the Central Council shall be to
promote and protect the rights of the consumers such
as— the right to be protected against the marketing
of goods and services which are hazardous to life and
property.

9. STATE CONSUMER
PROTECTION COUNCIL
•Objectives of the State Council
The objectives of every State Council shall
be to promote and protect within the State
the rights of the consumers.

10. DISTRICT CONSUMER
PROTECTION COUNCIL
Objectives of the District Council
•The objectives of every District Council
shall be to promote and protect within the
district the rights of the consumers.

11. CONSUMER REDRESSAL
AGENCIES
DISTRICT FORUM
STATE COMMISSION
NATIONAL COMMISSION

14. DECEPTIVE ADVERTISING
•An advertisement which is potentially
misleading or literally false is deceptive.
•Potentially misleading ads are difficult
to evaluate because miscomprehension
may often occur.
Miscomprehension is a problem for
firms because the audience does not
understand the message being
delivered.

15. CASE 1
HEALTH PRODUCT
Weight loss by drinking
herbal tea for 12 weeks
CASE 2
FOOD ITEM
A big Mac burger of
McDonalds
CASE 3
SHAMPOO
Copied a famous brand

17. INDIAN CONSUMER PROTECTION
VS
INTERNATIONAL
CONSUMER PROTECTION

18. INDIAN CONSUMER PROTECTION
CASE 1
 Redressal filed against: Indian Airlines
 Issue: not allowing passenger to board the flight despite the fact that the
passenger had flight tickets booked
 Compensation: Rs. 10,000
CASE 2
 Redressal filed against: ROYAL STAGS PVT. LTD.
 Issue: presence of protein impurity in beer
 Compensation: Rs. 5,000
CASE 3
 Redressal filed against: Shoe crafts
 Issue: Sale of faulty camera from the grey market with mismatch in serial
number on guarantee card
 Compensation: Rs.3033

19. INTERNATIONAL CONSUMER PROTECTION
CASE 1
 Redressal filed against: Slim America, Inc
 Issue: false advertising claims about a health product (dieting,
slimming)
 Compensation: $8.3 million (Rs.32.3 crores)
CASE 2
 Redressal filed against:Christiana Hospital
 Issue: wrong medication leading to death of patient
 Compensation:$1.6 million (Rs.6.2 crores)
CASE 3
 Redressal filed against: Trans Union
 Issue: misrepresentation of identity and inappropriate credit record
upload
 Compensation:$ 800,000 (Rs.3.1 crores)

20. CASE STUDY OF
Acupressure Therapy Health Centre
(1986)

23. PRESENTED BY:-
SUNITA KADAM
ALPESH PATEL 11
33
SHREY SHRISHRIMAL
55
ROHINI VIJ
LALIT ROHRA 66
BHRAJAT KAMPANI
44
22