6. NEWGEN Industry Recognition Emerging India Award for IT, ITeS & ICE Significant player in Banking Market Leader in DM & WF Innovator in ECM 2010 ECM & BPM MQ Report Fastest Growing Significant Player Market Leader Innovator Very Large Installations Global Winner 2009 Red Herring 100 Global Winner
9. Source: "Customer Experience Correlates to Loyalty," Forrester Research, February 2009 Why customer experience is important ?
10. Objective is to move customers from satisfied to loyal and then from loyal to advocate
11. Study 2% increase in customer Retention leads to 10% Revenue increase Customer Retention Revenue Customer Retention New CUSTOMER CREATION Acquiring new customers can cost five times more than satisfying and retaining current customers Source : Prentice Hall, Leading on the Edge of Chaos, by Emmett C. Murphy and Mark A. Murphy.
12. Common CMO Pain Areas Overcrowded, competitive markets Service differentiation is difficult How do I make the communications more relevant and appealing
13. One Stop solution for Enhanced Customer Experience. Harness Marketing Potential using CCM.
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18. Business Challenges Up-Selling & Cross-Selling is required for targeting the right offer to the right customer on the basis of analysis of transaction Capturing customer interest on various promotions for lead generation Consolidation of multiple products like Hoosier Healthwise Program, Care Select Program, Healthy Indiana Program Consolidation of multiple systems like Claims Processing, Enrollment and Provider Communication
26. Key Benefits Single Statement Template For Multiple Distribution Channel Loyalty Generation and Brand Building Consolidate overlapping Technologies Easy Change Management Regulatory Compliance Reducing IT Support Cost Optimization and better control on wastages Go Green Better Up-selling and Cross Selling
28. NEWGEN Solution Architecture Portal/E-Forms Email Requests Event Based Triggers Template Design Approvals Sampling & Final Approval Core Systems On Demand Communication Web Presentment Emails Print Mobile Input Channels Output Channels Archival & Record Mgmt Request Automated Rule Based Collation & Processing Template Management Interactive Communication Request Initiation Routing Editing Approval Structured Communication Batch Initiation/ Consolidation Sample Approval Final Batch Run Event Dashboard for Real Time Monitoring Structured Output Engine Correspondence Generation Engine Delivery Engine CRM Composition Designer External Systems Document Output Management Adobe InDesign MS Word Document Authoring Tools Rule engine
30. Business Challenges: Consolidation of Information from Multiple Source into Single Customer Statements Enforcing Branding Guidelines Multiple Cycle of Customer Statements Archival of historical Customer Statements Tracking of Returned Mail Enhancing Customer Experience Case Study - Global Bank
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33. Why NEWGEN? Entire gamut of Business Process, Output & Tech Consulting First-time right, tailored solution owing to our industry knowledge Fastest implementation cycles in the industry Complete ownership of the deployment India Delivery advantage passed on to you Flexible licensing to suit the enterprise needs Operational integration of distributed branches & central location Last mile integration, partnership with other core system players One-stop shop for Report Archival and Output Management products Highly focused on leading edge product development Support for mission critical processes across multiple locations 24 x 7, reliable support for your organization Comprehensive Product Range Industry Domain Expertise Enterprise-wide Coverage Rapid Deployment Mission-critical Process Support Value for Money
