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Ethics and
Information
Architecture
The 6th Academics and Practitioners
Roundtable
at the Information Architecture Summit 2018
Chicago, Illinois, USA
Sarah Rice (lead organizer)
Bern Irizarry
Stacy Surla
Keith Instone
Andrea Resmini
OVERVIEW
What is the Academics & Practitioners Roundtable?
This years topic: Ethics & Information Architecture
Next Steps
Q&A
ORGANIZERS
Sarah
Rice
Lead
Bern
Irizarry
Stacy
Surla
Keith
Instone
Andrea
Resmini
REFRAMING IA
2013
TEACHING IA
2014
MASTERWORKS:
WHAT MAKES
GOOD IA GOOD
2016
DEVELOPING A
LANGUAGE OF
CRITIQUE
2015
MAPPING THE
DOMAIN
2017
Reframe-ia.org
#reframeia on Twitter
Academics & Practitioners Roundtable
Held before the IA Summit each year, this pre-conference activity exists to
support the community in defining and supporting Information
Architecture as a profession.
ETHICS&IA 2018: Ethics & Information Architecture
Information architecture is not neutral.
Organizing information for discovery and use makes it accessible but also adds a lens through which people will
experience it. Practicing IA means making and imposing value choices, which positions the work and study of
information architecture in the realm of ethics.
The M3 Model
LIGHTNING TALKS
Arturo Perez
Ontological and Epistemological Notion of Being
Hobbes & Fenn
Wicked Ethics in Design
Stacy Surla
Towards a Feminist IA
Kat King
Personal Ethics and Ethical Codes
Dan Zollman
Boundaries and Relationships in IA Practice
Jeff Pass
Everything that Rises must Converge
Anne Gibson
Your Ableism is Showing
Dan Klyn
Training AIs
ETHICALPRINCIPLES Principles:
Do no harm
Equal access to information
Community ethics
Gather a variety of points of view
Protect (and respect) difference
Helping some can help all
Give a damn (about accessibility)
Represent/consider the user in your IA
Take an action (don’t just think about it)
We exist in context. Embrace it.
“Improve the system”
Ethical problems are cognitive non-routine problems
We know what we see, hear, feel, etc. (sense).
Design above reproach
Views that don’t value the diversity of views should not count.
It’s important to provide social value, not just monetary worth.
Gather feedback (from users & stakeholders)
Solve a problem
Use tools to get your job done
Review what we make before we release it
Don’t wait til it’s perfect
“Make IA great again”
Values:
Free speech, free expression
Access to information
Human rights, Human dignity
Empathy
Balance, “meet in the middle”
Accuracy
Value
Advocacy
Trust
Ethical Pluralist
Honesty
Civility
Accountability
Agency (control own destiny)
Privacy
Harmony
Ecosystem well-being
Transparency
Equity
Equality (gender)
Truth
Space for open/free thoughts
INFORMATIONPROBLEMS Frameworks for decisions are not named:
Ethical frameworks in metasystems are
derived from business discourse
IA is not part of developing PAPA thought
security and control is.
Understand the impact of information
choices:
The prioritization of public space online
IA literacy
Bridging practitioner and academic expertise
Information literacy
Who “owns” data
Information filtering
Externalities
Must understand how information is created,
managed, used to engage on ethics
All models are wrong
Information is a process
How to bring ethical philosophy to practice
What counts as diverse?
Design and IA are considered a “privilege”
Assumptions
Empathy could be a problem
Assumptions that 2 people would have the
same response to a problem
Include vs. exclude
No desire to change the system
“We can’t raise the boats faster that we
can raise the water.”
We each have a different definition of
“good”
Visible and transparency
Multiple stakeholders
Responsibility distributed among actors
Consent
Who is an actor in the system
Don’t know the real problem
Transparency
Don’t see the problem (don’t or can’t
acknowledge it exists)
Power perspective and lens selected
Conflict and how to resolve it
Hostile work environment
We have our own lenses
Who makes the decisions?
Is “tolerance” too toothless?
Only one point of view (mainstream)
Who has the power
“All built by men”
Filter troubles
Complexity driven by tech
VR
AI
Emergent properties of complex human
and info systems
Systems are complex
Complex politics
“Good” vs. “Successful”
Goal is only making money and not
human well-being
Dark Practices
Fake news
Not considering the user
Are dark patterns for good still ethically
wrong?
Mentioning user perspective to check
off the “ethical box” in design process
Qualify users exclusion through biz
requirements to limit access for people
with disabilities
Access to technology
Access to information
Personal information not treated as
personal property
Accuracy - no attention to detail or
concern that information is accurate
Information is not treated as private
Ability to contest or disagree what info
about me that is out there
How do I know what data is out there
about me? When? For whom?
STORIES
& A PLAY
The results of a day’s work
A SEX OFFENDER REGISTRY
THAT
MAXIMIZES GOOD AND
MINIMIZES HARM
Shelley Cook
Keith Instone
Stacy Surla
MEDITATION
Stacy Surla
MEDITATION
Stacy Surla
How this fits into the M3 model Watch Stacy explain the storyboard
YouTube video: A Sex Offender Registry that
Maximizes Good and Minimizes Harm (3:03)
FACEBOOK AND FAKE NEWS
Arturo Perez
Amy Rosenthal
Carole Smith
Tim Whalen
Anne Gibson
MEDITATION
Stacy Surla
MEDITATION
Stacy Surla
Values included in this story Watch Sue explain the storyboard
Facebook and Fake News
(3:03)
KILL ‘EM RIGHT
Dan Zollman
Jeff Pass
Jason Hobbs
Andrea Resmini
Building a system to carry out the death
sentence in Texas
MEDITATION
Stacy Surla
MEDITATION
Stacy Surla
Video goes here - imbed? Or link?
Ethical principles involved
Decision tree:
Should I do this project?
Building a system to carry out the death
sentence in Texas
(14:13)
INFORMATION THERAPY
FOR FACEBOOK USERS
Clai Rice
Kat King
Stuart Maxwell
Jackie Wolf
A play in one act, as seen by video.
Link to video
Story came from scenario provided during the roundtable. Scenario written by
Sarah A. Rice, 2018.
Information Therapy for Facebook Users
(14:13)
MAKE-A-THON
DAY 2
Create digital or physical artifacts showcasing Ethics and Information
Architecture discussed during Day 1 of the Roundtable.
CASCADING
CONSEQUENCES
Amy Rosenthal
Marianne Sweeny
Shelley Cook
Addressing the impact of design decisions
for information and data
MEDITATION
Stacy Surla
ETHICS BOARD FOR DESIGN
PROJECTS
Jeff Pass
Stacy Surla
Arturo Perez
Jackie Wolf
How to spot ethical issues in project work
MEDITATION
Stacy Surla
ETHICS GAME
Clai Rice
Bern Irizarry
Bram Wessel
Ethics and IA: Helping people consider long
term impacts and trade-offs
MEDITATION
Stacy Surla
POSTER
Ethics and information architecture - The 6th Academics and Practitioners Roundtable at the Information Architecture Summit 2018
QUESTIONS
& ANSWERS
Ask about the Roundtable...
Talk about ethics and information architecture...
OUR ASK
Who is interested in helping to
organize the next roundtable?
What topic would you like to
discuss & make?
goo.gl/BybjHg
THANKS
PAST ROUNDTABLES
Not workshops!
Reframing Information Architecture
Teaching Information Architecture
Developing a Language of Critique for Information
Architecture
A Discussion of Masterworks--What Makes Good
Information Architecture Good
Mapping the Domain -- Navigating to a Discipline
Ethics and Information Architecture
See reframe-ia.org for more about the history of the
Reframing IA series of roundtables.
Track #reframeia on Twitter for another view.

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Ethics and information architecture - The 6th Academics and Practitioners Roundtable at the Information Architecture Summit 2018

  • 1. Ethics and Information Architecture The 6th Academics and Practitioners Roundtable at the Information Architecture Summit 2018 Chicago, Illinois, USA Sarah Rice (lead organizer) Bern Irizarry Stacy Surla Keith Instone Andrea Resmini
  • 2. OVERVIEW What is the Academics & Practitioners Roundtable? This years topic: Ethics & Information Architecture Next Steps Q&A ORGANIZERS Sarah Rice Lead Bern Irizarry Stacy Surla Keith Instone Andrea Resmini
  • 3. REFRAMING IA 2013 TEACHING IA 2014 MASTERWORKS: WHAT MAKES GOOD IA GOOD 2016 DEVELOPING A LANGUAGE OF CRITIQUE 2015 MAPPING THE DOMAIN 2017 Reframe-ia.org #reframeia on Twitter Academics & Practitioners Roundtable Held before the IA Summit each year, this pre-conference activity exists to support the community in defining and supporting Information Architecture as a profession.
  • 4. ETHICS&IA 2018: Ethics & Information Architecture Information architecture is not neutral. Organizing information for discovery and use makes it accessible but also adds a lens through which people will experience it. Practicing IA means making and imposing value choices, which positions the work and study of information architecture in the realm of ethics. The M3 Model
  • 5. LIGHTNING TALKS Arturo Perez Ontological and Epistemological Notion of Being Hobbes & Fenn Wicked Ethics in Design Stacy Surla Towards a Feminist IA Kat King Personal Ethics and Ethical Codes Dan Zollman Boundaries and Relationships in IA Practice Jeff Pass Everything that Rises must Converge Anne Gibson Your Ableism is Showing Dan Klyn Training AIs
  • 6. ETHICALPRINCIPLES Principles: Do no harm Equal access to information Community ethics Gather a variety of points of view Protect (and respect) difference Helping some can help all Give a damn (about accessibility) Represent/consider the user in your IA Take an action (don’t just think about it) We exist in context. Embrace it. “Improve the system” Ethical problems are cognitive non-routine problems We know what we see, hear, feel, etc. (sense). Design above reproach Views that don’t value the diversity of views should not count. It’s important to provide social value, not just monetary worth. Gather feedback (from users & stakeholders) Solve a problem Use tools to get your job done Review what we make before we release it Don’t wait til it’s perfect “Make IA great again” Values: Free speech, free expression Access to information Human rights, Human dignity Empathy Balance, “meet in the middle” Accuracy Value Advocacy Trust Ethical Pluralist Honesty Civility Accountability Agency (control own destiny) Privacy Harmony Ecosystem well-being Transparency Equity Equality (gender) Truth Space for open/free thoughts
  • 7. INFORMATIONPROBLEMS Frameworks for decisions are not named: Ethical frameworks in metasystems are derived from business discourse IA is not part of developing PAPA thought security and control is. Understand the impact of information choices: The prioritization of public space online IA literacy Bridging practitioner and academic expertise Information literacy Who “owns” data Information filtering Externalities Must understand how information is created, managed, used to engage on ethics All models are wrong Information is a process How to bring ethical philosophy to practice What counts as diverse? Design and IA are considered a “privilege” Assumptions Empathy could be a problem Assumptions that 2 people would have the same response to a problem Include vs. exclude No desire to change the system “We can’t raise the boats faster that we can raise the water.” We each have a different definition of “good” Visible and transparency Multiple stakeholders Responsibility distributed among actors Consent Who is an actor in the system Don’t know the real problem Transparency Don’t see the problem (don’t or can’t acknowledge it exists) Power perspective and lens selected Conflict and how to resolve it Hostile work environment We have our own lenses Who makes the decisions? Is “tolerance” too toothless? Only one point of view (mainstream) Who has the power “All built by men” Filter troubles Complexity driven by tech VR AI Emergent properties of complex human and info systems Systems are complex Complex politics “Good” vs. “Successful” Goal is only making money and not human well-being Dark Practices Fake news Not considering the user Are dark patterns for good still ethically wrong? Mentioning user perspective to check off the “ethical box” in design process Qualify users exclusion through biz requirements to limit access for people with disabilities Access to technology Access to information Personal information not treated as personal property Accuracy - no attention to detail or concern that information is accurate Information is not treated as private Ability to contest or disagree what info about me that is out there How do I know what data is out there about me? When? For whom?
  • 8. STORIES & A PLAY The results of a day’s work
  • 9. A SEX OFFENDER REGISTRY THAT MAXIMIZES GOOD AND MINIMIZES HARM Shelley Cook Keith Instone Stacy Surla
  • 11. MEDITATION Stacy Surla How this fits into the M3 model Watch Stacy explain the storyboard YouTube video: A Sex Offender Registry that Maximizes Good and Minimizes Harm (3:03)
  • 12. FACEBOOK AND FAKE NEWS Arturo Perez Amy Rosenthal Carole Smith Tim Whalen Anne Gibson
  • 14. MEDITATION Stacy Surla Values included in this story Watch Sue explain the storyboard Facebook and Fake News (3:03)
  • 15. KILL ‘EM RIGHT Dan Zollman Jeff Pass Jason Hobbs Andrea Resmini Building a system to carry out the death sentence in Texas
  • 17. MEDITATION Stacy Surla Video goes here - imbed? Or link? Ethical principles involved Decision tree: Should I do this project?
  • 18. Building a system to carry out the death sentence in Texas (14:13)
  • 19. INFORMATION THERAPY FOR FACEBOOK USERS Clai Rice Kat King Stuart Maxwell Jackie Wolf A play in one act, as seen by video. Link to video
  • 20. Story came from scenario provided during the roundtable. Scenario written by Sarah A. Rice, 2018.
  • 21. Information Therapy for Facebook Users (14:13)
  • 22. MAKE-A-THON DAY 2 Create digital or physical artifacts showcasing Ethics and Information Architecture discussed during Day 1 of the Roundtable.
  • 23. CASCADING CONSEQUENCES Amy Rosenthal Marianne Sweeny Shelley Cook Addressing the impact of design decisions for information and data
  • 25. ETHICS BOARD FOR DESIGN PROJECTS Jeff Pass Stacy Surla Arturo Perez Jackie Wolf How to spot ethical issues in project work
  • 27. ETHICS GAME Clai Rice Bern Irizarry Bram Wessel Ethics and IA: Helping people consider long term impacts and trade-offs
  • 31. QUESTIONS & ANSWERS Ask about the Roundtable... Talk about ethics and information architecture...
  • 32. OUR ASK Who is interested in helping to organize the next roundtable? What topic would you like to discuss & make? goo.gl/BybjHg
  • 34. PAST ROUNDTABLES Not workshops! Reframing Information Architecture Teaching Information Architecture Developing a Language of Critique for Information Architecture A Discussion of Masterworks--What Makes Good Information Architecture Good Mapping the Domain -- Navigating to a Discipline Ethics and Information Architecture See reframe-ia.org for more about the history of the Reframing IA series of roundtables. Track #reframeia on Twitter for another view.