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#ContentMarketing#BusinessSEO#ConversionBoost
#SEOCaseStudy#YoutubeContent#ContentStrategy
Your Hosts:
Peter Starr Northrop
Webinar Producer; SEMrush
Host
#MobileConversion
Brian Massey
Conversionsciences.com
The Conversion Scientist
Poll:
#MobileConversion
Takeaways:
Today you will learn:
-Why Mobile Web 1.0 will improve faster than Regular Web 1.0
-What you need to know to decide on a Responsive Design
Strategy
-What makes your mobile visits successful
-Which sacred mobile cows are likely to die
#MobileConversion
Party Like it’s
1995
@bmassey
@bmassey #CXLLive
@bmassey #CXLLive
1998
International Speaker
Founder of Conversion Sciences LLC
Author Your Customer Creation Equation
Lab Wear Fashion Model
The Conversion Scientist Blog
Contact:
Our Goal: Design Your Mobile Web 2.0
Sites
Quick overview of broad mobile marketplace.
Dismiss data from broad mobile marketplace.
Understanding your mobile websites.
Responsive site issues.
What our tests are telling us about Mobile Web 2.0.
Mobile Web Marketplace
@bmassey
@bmassey
@bmassey
“Mobile Websites Will Always Have Lower
Conversion Rates.”
@bmassey
The Best Mobile Web 2.0 Businesses will Enjoy
Conversion Rates as Good or Better Than
Desktop.
@bmassey
It will not take 10 years.
@bmassey
Golden Age of Tools
@bmassey
Your Mobile Web 2.0 will be
Different from Mine
@bmassey
High School Students
@bmassey
Mobile
Desktop
High Price Ecommerce
@bmassey
Consumer Community
@bmassey
Addiction Treatment
@bmassey
Understand Your Mobile
Websites
Ignore the rest of the market.
@bmassey
We don’t have one mobile website, we
have 10 or 20 or 30.
@bmassey
Google
Analytics
Technology
Reports
@bmassey
@bmasseyhttp://www.paintcodeapp.com/news/ultimate-guide-to-iphone-resolutions
@bmassey
Y
O
U
R
SITE IS
BROKEN ON ONE OF
T
H
E
S
E
SCREENS
@bmassey
@bmassey
iPad, iOS
5
iPad,
iOS 7.1
Windows
Vista
Android 4.3
iPhones:
iOS4, 5, 7
Android:
2.3.6, 4.0.4,
Windows
8, no
updates
OS X 10.6 Windows 8,
regular updates +
VM’s
OS X 10.8
OS X
10.9
OS X 10.7 +
VM’s
Windows XP
Windows
7
Test on 3G and 4G connections.
@bmassey
Mobile Web 2.0 Will Look Like
Apps
Designing Mobile Web 2.0
Dedicated Mobile Websites
Mobile is Screen One
Mobile-specific Calls to Action
App-like Interactions
Different Experiences for iOS and Android
@bmassey
Responsive vs.
Dedicated Mobile
@bmassey
m.
Responsive Templates make decisions for you.
Not all of these decisions are good.
@bmassey
@bmassey
Loss of Trust
@bmassey
@bmassey #CXLLive
Website
Shrink Ray
@bmassey
Slow Motion
Emitter Ray
CollectorEmitter
It took a staggering
18.24 seconds on
average for
responsive home
pages to load on
smartphones over a
combination of 3G
and 4G connections
@bmasseyhttps://www.internetretailer.com/trends/mobile-commerce/keynote-mobile-commerce-performance-index/
@bmassey
https://www.internetretailer.com/2014/06/02/ugly-truth-about-responsive-design-and-how-fix-it?p=1
“The first-generation responsive design sites
in retail today simply do not perform well on
smartphones when looking at a blend of the
common 4G LTE, 4G and 3G wireless carrier
connections.”
Mobile Visitors Want Something, well,
Mobile
@bmassey
@bmassey
Remove Filler Images
Custom Mobile
Experience
Responsive mobile sites require a
redesign of the desktop site.
@bmassey
@bmassey
@bmassey
“The redesign that was two years in the
making started badly leading to an
8% decrease in online sales not to mention
countless frustrated and irate customers.”
http://www.digital-tonic.co.uk/digital-tonic-blog/went-wrong-marks-spencer-website-redesign-made-lose-sales/
£150 million redesign took two years.
December
January
March
April
July
August
November
September
The
Typical
Redesign
Mobile Conversion Rate
@bmassey
Responsive Mobile Site
@bmassey
Significant decrease in Mobile load times
Definite Improvement
@bmassey
@bmassey
Disresponsive
App-like Features
@bmassey
Persistent Calls to Action
@bmassey
drugaddictionsite.com
###-###-####
drugaddictionsite.com
###-###-####
###-###-####
drugaddictionsite.com
###-###-####
drugaddictionsite.com
###-###-####
“Parachutes”
@bmassey
Persistent CTA
@bmassey
###-####
drugaddictionsite.com
1-800-###-####
drugaddictionsite.com
###-#### 1-800-###-####
1-800-###-####
drugaddictionsite.com
On Scroll
Mobile Devices Have Phones
Remember?
@bmassey
Write Tel Links Explicitly
@bmassey
For businesses that are trying to generate
phone calls from their websites, mobile
conversions are significantly higher than
desktop conversions.
@bmassey
Persistent Calls to Action
@bmassey
The Mother of All Mobile Audiences
@bmassey #CXLLivePhoto Credit: https://www.flickr.com/photos/38134298@N00/6179186448/ Difei Li (cc)
Sticky Header vs. Sticky Footer
@bmassey #CXLLive
Schoolfinder.comSchoolfinder.com
Schoolfinder.com
Results
@bmassey
Header
Treatments
Footer
Treatments
Schoolfinde
r.com
Schoolfinder.com
Hypotheses
Ad Blindness
@bmassey
@bmassey
Footers can Work
Calls to Action
Menu
Search
Navigate
Add to Cart
Click to Call
Subscribe
Social Subscriptions
@bmassey
Mobile is Screen One
Not Desktop
@bmassey
More and more conversations will begin
on the mobile screen.
@bmassey
Screenhoppers
@bmassey
Mobile Traffic Performs Horrendously
@bmassey
Desktop Design Tool
@bmassey
Mobile Dead End
74@bmassey
Mobile Email Capture
75
5.3% Form Completion Rate
(VWO)
@bmassey
The Visitor is Sent
an Email with a
specially-coded
Link.
http://esigns.com/design?ref=mobileemail
26% Email Click-Through Rate
(Google Analytics)
@bmassey
Results?
@bmassey
Not a Revenue Game Changer
@bmassey
Mobile Visitors Don’t Change Their
Stripes
@bmassey
But Wait!
What is the Value of an Email Address?
@bmassey
Email Does Deliver the Goods
5.3% = 1,370 new email addresses each month
1,370 x 12 x $11 yearly revenue per recipient = $181,000
@bmassey
Android is not like iOS
There are two “mobile” visitors today.
@bmassey
Sticky
Headers
@bmassey
Android: +78.83%
iPhone: +25.7%
Android: +3.9%
iPhone: -21%
Navigation Menu
@bmassey
Preferred by
Android Users
Preferred by
iOS Users
Our Hypotheses are Coming
from Apps
@bmassey
@bmassey
Mobile Design Patterns
UX Patterns for Smartphone Apps
by
Theresa Neil
Be Curious
@bmassey
Launch Pad Menus
@bmassey
Wizards, Quizzes,
Questionnaires
@bmassey
Then There’s This
@bmassey
Example: Mobile Website Like a Boss App
Click to Call Sticky Call to Action
Supporting
Content
Mobilegeddon
@bmassey
It’s not time to go back in time, no matter
how attractive it may be.@bmassey #CXLLive
There are no best practices in Mobile.
Your visitors are unique.
@bmassey
We are going to test our way out of
Mobile Web 1.0 because we have
awesome tools.
@bmassey
Web 2.0 is looking a lot like Mobile Apps.
@bmassey
Disresponsive mobile sites
don’t look like Apps.
@bmassey
Mobile Visitors Want a Mobile Experience
@bmassey
Android or iOS Users are Aliens
@bmassey
Whoever figures out mobile first wins.
@bmassey
Are You Ready for Something Special?
@bmassey
Offers:
All attendees will have access to:
A Free 30-Day Trial of SEMrush Guru:
http://bit.ly/SEMrushFREE30-MASSEY
#MobileConversion
Poll:
#MobileConversion
Next SEMrush Webinar:
FINDING YOUR FOCUS IN THE SOCIAL
MEDIA MAELSTROM
With: Margaret Dawson
#MobileConversion
Questions?
#MobileConversion
Thank You!:
Peter Starr Northrop
Webinar producer; SEMrush
@SEMstarr
#MobileConversion
Brian Massey
Conversionsciences.com
@bmassey

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Editor's Notes

  1. Good money for design firms.
  2. Click to call is more appropriate here.