The UK is experiencing increased homelessness due to rising rental prices, welfare reform and a lack of social housing. Forthcoming legislation places greater responsibility on local areas to prevent homelessness. Informed by a Policy Lab project, the Government has provided £20m to 28 local areas to trial innovative approaches to prevent homelessness. Uscreates has been working with five local areas to create better ways to identify and intervene early with those at risk and prevent homelessness. This session will share our findings and focus on challenges of scaling design in homelessness at three different levels: - Individual: challenge of scaling a very human-centred and individualised intervention - Local area: challenge is less around designing a new service, but – in order to implement and scale – changing the mindsets and culture of staff into problem solvers that can continuously reflect and improve their service.</li> <li>Country: challenge is to create an action learning set of transformative innovations that can lead to a new paradigm, and which requires wider systems permissions and conditions.

1. 1
Homelessness
designing services across the system
@catdrew_

2. 2
Homelessness is going up
Homelessacceptances&Roughsleepers
Temporaryaccommodation
Rough sleepers
120,000
100,000
80,000
20,000
0
Increase in homelessness and temporary accommodation
Source: UK Government Homelessness Statistics
60,000
40,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Homeless acceptancesNo. households in temporary accommodation
@catdrew_

3. 3
It is going to get worse
400
300
200
100
0
2011 2016 2020 2026 2031 2036 2041
Predicted number of homeless households, thousands
Source: Heriot-Watt University for Crisis
@catdrew_

4. 4
Ella *not real name @catdrew_

5. 5
Ella *not real name @catdrew_

6. 6
Maggie *not real name @catdrew_

7. 7
Homelessness is complex
Relationships & expectations
Multiple complex needs
Income
Housing
Local Government serviceswww.kumu.io
@catdrew_

8. 8
1 Working in different levels of the system
National Government
@catdrew_

9. 9
Local Government
1 Working in different levels of the system @catdrew_

10. 10
Neighbourhood
1 Working in different levels of the system @catdrew_

11. 11
2 Working in different prevention stages of the system
Early intervention
Settle
@catdrew_

12. 12
Near term prevention
Ally Chatbot
2 Working in different prevention stages of the system @catdrew_

13. 13
Crisis prevention
Pathway
2 Working in different prevention stages of the system @catdrew_

14. 14
3 Different places in the system
Improving the experience of
the Private Rented Sector
Policy Lab/Snook/DCLG
Co-designing solutions to
affordable housing
Uscreates/BBC Radio4/RSA
Supporting people to
manage debt & income
Uscreates/Newcastle City
Supporting people to
manage debt & income
With the Grain/Ealing Council
Value demand project
Vanguard/Midlothian Council,
Scotland
Built for Zero
Community Solutions, USA
Homeless prevention service
Cyrenians, Scotland
Redesigning Crisis
‘hot-houses’
Crisis/Dartington Service Design
Supportive Housing
Common Ground
@catdrew_

15. 15
4 Focusing on values & relationships in the system
Societal expectations
Southwark Council
@catdrew_

16. 16
5 Focusing in on reinforcing loops in the system
Stigma
Chris Hindley, Design Museum
@catdrew_

17. 17
6 Look at place-based approaches to the system
Battle Creek Homeless
Coalition, Oregon, USA
Manchester Homeless
Charter, Manchester, UK
@catdrew_

18. 18
Map & expose the system
Work in different parts/levels of the system
Collaborate with others in the system
Open up your tools/insight to the system
Convene & agitate others in the system
Identify root causes & loops in the system
@catdrew_

19. 19
Thank you
@catdrew_