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 Social planning tool, with a recommendation engine to
  personalize the experience, providing discounts and
  targeted group deals as the primary revenue model
 Simple way to find things to do, that cuts through the
  clutter of existing event websites/competitors
 Opportunity: $800 million target market, based on a
  Groupon-like group-deal model for the events space
Nathan Blumberg
Principal Internal Auditor, LSI Corporation               Mentors
Role: Finance and Auditing
                                                          Sumeet Jain
                                                          Partner, CMEA Capital

Ranjit Jose
Director, Global Product & Solutions Marketing, Model N

Role: Sales and Marketing



Spencer Looney
President, Grove Land                                     Pete Vlastelica
                                                          Founder, Yardbarker
Role: Event Production & Strategy

Praveen Rutnam
Group Product Planner, Microsoft Corporation

Role: Product Management - TV and Gaming Industry
Key Partners          Key Activities     Value                     Customer             Customer
                                           Proposition               Relationships        Segments
                     - Data Acquisition   • Social plan options     Automated services     - Active social
- Facebook, Google+,   (info on events)     tailored to your        and communities          networkers
  Linkedin           - Software             preferences and past                           - Advertisers
                       engineering          behavior                                       - Businesses
                                          • Leverage social                                  providing
                                            network preferences                              experiences
                                          • Targeted advertising                             (promoters,
                                            to organically create                            venue owners,
                         Key Resources      groups                   Channels                community orgs
                                                                                           - Premium
                      - Data on events                                                       conferences,
                                                                    - Facebook,
                                                                                             corporate
                                                                      Google+,
                                                                                             events, small
                                                                      Linkedin
                                                                                             businesses,
                                                                                             universities
                                                                                           - Mass market
                                                                                             and Internet
                                                                                             Users

 Cost Structure                                          Revenue Streams

                                                      From businesses providing experiences: targeted group
Software development and maintenance
                                                      advertising
Advertising Support
                                                      From Internet Users; Free/Freemium
 What we learned from end             What we learned from event
  users:                               organizers:
   Validated consumer value prop          Local event organizers need
     of initial idea w/ 24 of 25            efficient ways to raise awareness
     consumers interviewed saying           & fill excess capacity
     they were interested in our           It difficult to know how much
     proposed offering                      they spend on user acquisition,
   Advanced discovery of events            they don’t track it well and are
     was the greatest pain point            not willing to share
   Interest was split among large         Daily group deals not
     ticketed events (i.e. concerts)        appropriate for event market
     and smaller local events               because of limited frequency
   Users preferred to get                     Group deals are geared
     personalized event                          towards customer
     recommendations via email (vs.              acquisition for lifetime
     going to a website)                         value
 We received 139 responses                      1
 What we learned:
   1
    Print media plays a more significant role
       in local event discovery (vs. large
       ticketed events and business events)
    Greatest interest in our service was
   2   around local events
      Parents emerged as a potential
       archetype“; 69% of people who
       answered they’d “very likely” be
       interested in our service were married    2
       with kids, (vs. 40% overall)
 We tried to use Facebook ads and a $25
  gift card to generate more responses
      While we received   20K impressions
       this translated into only 6 clicks
       and ZERO completed surveys
       (over 1 week)
 What we learned from some of them:
   Sonic Living
      Referral revenues from concert ticket sales do not
       provide sufficient revenue to be a scalable startup even
       at scale
   Lucky Cal
      Similar to sonic living focused on larger ticketed events
       (i.e. concerts) and concluded there is not sufficient
       revenues from an affiliate model
   Triporati
      Importance of defining an event taxonomy for use in the
       personalized recommendations.
Key Partners          Key Activities        Value                      Customer               Customer
                                               Proposition                Relationships          Segments
                       - Data Acquisition     Users:                    Users:                    - Businesses
-Ticketmaster and        (info on events      • Most comprehensive • Automated services             providing
other ticket sellers     from                   list of events tailored and communities             experiences
- Spotify, Last.fm,      producers/users)                               Businesses:
                                                to you                                              (promoters,
   Pandora, iTunes     - Software             • Don’t miss anything • Advertising and               venue owners,
- Yelp                   engineering                                    promotion support
                                                you’re interested in                                community orgs
                                              • Simple (cut through                               - Marketing
                                                clutter)                                            Firms/Data
                          Key Resources       • Status (super users)      Channels                  Users
                                              Businesses:                                         - 18-44 Y/O
                       - Scrapable data on    - Provide social graph                                Internet Users
                                                                        - E-mail driven web
                         events (only for       intelligence to                                   - Parents looking
                                                                          interface
                         kick-off)              advertisers/Targeted                                for family
                                                                        - Web
                       - Existing user base     Ads                                                 activities
                                                                        - Mobile Apps (low
                         of other services    - Lead Generation
                                                                          priority feature
                                              - Excess event capacity
                                                                          only)
                                                clearing


 Cost Structure                                              Revenue Streams
                                                          Advertising and paid results
                                                          Lead Generation
Software development and maintenance
                                                          Marketing Data
Advertising Support
                                                          Selling empty seats or ticket sale revenue share
                                                          Personalized marketing data
 We started working with the
 various potential Revenue Models
   Targeted and General Advertising
   Excess capacity fulfillment
   Lead Generation
   Selling demographic data
 Tried to connect with business
  users who could help validate the
  millions they were going to pay us
 But….
 Tough to connect with &
 extract info from these
 event organizers/business
 users
 So – it was time to seek
 help from our mentors
 and the teaching team
 The mentors/ teaching
  team’s advice was to focus
  on users
   Could we get them?
   Will they interact
    regularly?
   Will they share with
    friends?
   Will they attend events
    we suggest?
 Validating this meant
  going full force on
  building out our user-
  focused Minimum Viable
  Product
We started too broad
       We started with all types of events – and then decided to focus on Fairs and Festivals for
        San Francisco
Parents are not our target customer
       The users who signed up through our Ad-Words campaign tended to be interested in more
        of the singles and couples events
Acquiring users solely through advertising is expensive!!! ($10/user acquisition cost)
       Viral user acquisition is key
User Engagement of 60% might actually be too good to be true
       Developer might have been testing Facebook share functionality
Solid technical talent that can conceptualize the business goals & communicate well is
   CRITICAL! (Who would have thought?)
Without a Data Strategy, we are dead in the water
       Scraping data at scale difficult due to data inconsistencies
       Challenges in locating data sources to expand geographically
Canvas V3
   Key Partners            Key Activities        Value                      Customer               Customer
                                                 Proposition                Relationships          Segments
- Public specialists     - Data Acquisition                               Users:
  (Crowdsourced)           (info on events      Users:                                              - Businesses
- Ticketmaster and         from producers &     ‐ Most comprehensive ‐ Automated services             providing
  other ticket sellers     users)                 list of events tailored and communities             experiences
                                                  to you                  ‐Businesses:                (promoters,
                         - Software
                           engineering          ‐ Don’t miss anything ‐ Advertising and               venue owners,
                                                  you’re interested in    promotion support           community orgs
                                                ‐ Simple (cut through                               - Marketing
                                                  clutter)                                            Firms/Data
                           Key Resources        ‐ Status (super users)      Channels                  Users
                         - Existing user base   Businesses:               - E-mail driven web       - 18-44 Y/O
                           of other services    - Provide social graph      interface                 Internet Users
                         - Public/ crowd          intelligence to         - Web                     - Parents looking
                           sourced experts        advertisers/Targeted - Mobile Apps (low             for family
                         - Viral introduction     Ads                       priority feature          activities
                           to site/service      - Lead Generation           only)
                           through event        - Excess event capacity
                           sharing                clearing


 Cost Structure                                                Revenue Streams
                                                            Advertising and paid results
                                                            Lead Generation
Software development and maintenance
                                                            Marketing Data
Advertising Support
                                                            Selling empty seats or ticket sale revenue share
                                                            Personalized marketing data
We have customers
                              ~40 customers in our small selected
                              market & limited set of events

                              We have a (feature reduced) product
                              We provided our scrappy, hacked
                              together, product - surprised that we were
                              serving customers



Virality is our next major hurdle and biggest
concern:

•Reduction of Customer Acquisition Costs
Viral customer acquisition absolutely crucial to the
model, and we were unable to prove or disprove our
mechanism – will shortly

•Brings scale appropriate for the revenue models
We have to do what,            …It was a lot of getting             Looking back -(this is
   Steve?                         out of the building                  supposed to be happy)


Feedback                          Local vs. International Talent          Team Dynamics
• Unexpectedly easy to obtain:    • Our technical skill set was           • Difficult to organize team
Interviews, surveys,              lacking – turned to outsourcing         quickly and effectively
competitors, partners, advisors   to India                                • Class (group) vs. Real
• We had trouble deciding         • Cheap but more management             Startup (leader driven)
when to listen and when to        than expected, especially with the      • Our team was
ignore what we were               time differences                        dysfunctional – operational
seeing/hearing                    • Inability to experiment rapidly       and time constrains
•Real validation & tracking       • Would have been worth the             compounded issues
more useful and we learned to     upfront investment finding              •Alignment of goals on
build it into the product         quality talent                          team
User Acquisition                                    Multi-Sided Network
• Paying for traffic is easy, but not sustainable   • More difficult to validate, craft a viable
at $5 to $10 per user                               business model, and decide where to
• Adwords/Facebook– only good for kicking           focus first
things off and testing hypotheses                   • We spent a lot of time figuring out
• Need a proven mechanism for adoption              where to focus next… Thank you advisors
• Crafty but time consuming ways of driving
traffic – craigslist spam, Twitter, Facebook
groups




                   Validate then Pivot or Move Forward?
                   • We struggled when and why a pivot might be
                   warranted
                   • Setting targets up front saved us time and
                   pain, but we got smarter -eventually
Social Planning Tool    +     Recommendation
                                   Engine
                                                    +        Discounts and
                                                          Targeted Group Deals


The replacement for the community newspaper event guide –
a personalized, simple way to find local events…

                      Reduction of Risk With Next Steps

     Viral & Social          Crowdsourced Data            Revenue Model
        Sharing                 Acquisition                 Validation


                          Even though our execution fell behind… we are
                          testing the viral component next week – since it
                          is a vital component to our model, if we don’t
                          get 10% of users sharing recommended events
                          with friends (or if we have unexpected results
                          with user engagement), we pivot / quit
Recurring E-mail



Product Refinement                                     Event Listing
  & Specs (Web)



    Information                                       Detailed Event
                                                          Page

• Getting real, useful information from customers is painful – can be
misleading
• Looking at usage and customer patterns is invaluable– but implementation
is critical.

• Event recommendation ratings, user clicks, and social sharing of event
information crucial to prove for our model – we’re there but with no
conclusion
Beta / Kickoff                Final Model
                   Various Sources of
                                                    Incentives
• Technically          Local Data
challenging
given local                                    Crowdsourced Event     • Still an
                 We Borrowed Without
source                  Asking                       Data             unknown
differences                                                           given our
                                                   Company or         selected
• More work                                    Crowdsourced Quality   feature set
than                                                 Control          was to test
expected in                                                           our user
driving                                                               value
quality and                Web & E-mail Event Information             proposition
relevance                                 •0
from the
data
                • Product algorithm and event taxonomy needs
                refinement
                • Served our needs in the initial stages but likely
                will not scale to a broader set of events

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Rel events final

  • 1.
  • 2. + +  Social planning tool, with a recommendation engine to personalize the experience, providing discounts and targeted group deals as the primary revenue model  Simple way to find things to do, that cuts through the clutter of existing event websites/competitors  Opportunity: $800 million target market, based on a Groupon-like group-deal model for the events space
  • 3. Nathan Blumberg Principal Internal Auditor, LSI Corporation Mentors Role: Finance and Auditing Sumeet Jain Partner, CMEA Capital Ranjit Jose Director, Global Product & Solutions Marketing, Model N Role: Sales and Marketing Spencer Looney President, Grove Land Pete Vlastelica Founder, Yardbarker Role: Event Production & Strategy Praveen Rutnam Group Product Planner, Microsoft Corporation Role: Product Management - TV and Gaming Industry
  • 4. Key Partners Key Activities Value Customer Customer Proposition Relationships Segments - Data Acquisition • Social plan options Automated services - Active social - Facebook, Google+, (info on events) tailored to your and communities networkers Linkedin - Software preferences and past - Advertisers engineering behavior - Businesses • Leverage social providing network preferences experiences • Targeted advertising (promoters, to organically create venue owners, Key Resources groups Channels community orgs - Premium - Data on events conferences, - Facebook, corporate Google+, events, small Linkedin businesses, universities - Mass market and Internet Users Cost Structure Revenue Streams From businesses providing experiences: targeted group Software development and maintenance advertising Advertising Support From Internet Users; Free/Freemium
  • 5.  What we learned from end What we learned from event users: organizers:  Validated consumer value prop  Local event organizers need of initial idea w/ 24 of 25 efficient ways to raise awareness consumers interviewed saying & fill excess capacity they were interested in our  It difficult to know how much proposed offering they spend on user acquisition,  Advanced discovery of events they don’t track it well and are was the greatest pain point not willing to share  Interest was split among large  Daily group deals not ticketed events (i.e. concerts) appropriate for event market and smaller local events because of limited frequency  Users preferred to get  Group deals are geared personalized event towards customer recommendations via email (vs. acquisition for lifetime going to a website) value
  • 6.  We received 139 responses 1  What we learned: 1  Print media plays a more significant role in local event discovery (vs. large ticketed events and business events)  Greatest interest in our service was 2 around local events  Parents emerged as a potential archetype“; 69% of people who answered they’d “very likely” be interested in our service were married 2 with kids, (vs. 40% overall)  We tried to use Facebook ads and a $25 gift card to generate more responses  While we received 20K impressions this translated into only 6 clicks and ZERO completed surveys (over 1 week)
  • 7.  What we learned from some of them:  Sonic Living  Referral revenues from concert ticket sales do not provide sufficient revenue to be a scalable startup even at scale  Lucky Cal  Similar to sonic living focused on larger ticketed events (i.e. concerts) and concluded there is not sufficient revenues from an affiliate model  Triporati  Importance of defining an event taxonomy for use in the personalized recommendations.
  • 8. Key Partners Key Activities Value Customer Customer Proposition Relationships Segments - Data Acquisition Users: Users: - Businesses -Ticketmaster and (info on events • Most comprehensive • Automated services providing other ticket sellers from list of events tailored and communities experiences - Spotify, Last.fm, producers/users) Businesses: to you (promoters, Pandora, iTunes - Software • Don’t miss anything • Advertising and venue owners, - Yelp engineering promotion support you’re interested in community orgs • Simple (cut through - Marketing clutter) Firms/Data Key Resources • Status (super users) Channels Users Businesses: - 18-44 Y/O - Scrapable data on - Provide social graph Internet Users - E-mail driven web events (only for intelligence to - Parents looking interface kick-off) advertisers/Targeted for family - Web - Existing user base Ads activities - Mobile Apps (low of other services - Lead Generation priority feature - Excess event capacity only) clearing Cost Structure Revenue Streams Advertising and paid results Lead Generation Software development and maintenance Marketing Data Advertising Support Selling empty seats or ticket sale revenue share Personalized marketing data
  • 9.  We started working with the various potential Revenue Models  Targeted and General Advertising  Excess capacity fulfillment  Lead Generation  Selling demographic data  Tried to connect with business users who could help validate the millions they were going to pay us  But….
  • 10.  Tough to connect with & extract info from these event organizers/business users  So – it was time to seek help from our mentors and the teaching team
  • 11.  The mentors/ teaching team’s advice was to focus on users  Could we get them?  Will they interact regularly?  Will they share with friends?  Will they attend events we suggest?  Validating this meant going full force on building out our user- focused Minimum Viable Product
  • 12.
  • 13.
  • 14.
  • 15. We started too broad  We started with all types of events – and then decided to focus on Fairs and Festivals for San Francisco Parents are not our target customer  The users who signed up through our Ad-Words campaign tended to be interested in more of the singles and couples events Acquiring users solely through advertising is expensive!!! ($10/user acquisition cost)  Viral user acquisition is key User Engagement of 60% might actually be too good to be true  Developer might have been testing Facebook share functionality Solid technical talent that can conceptualize the business goals & communicate well is CRITICAL! (Who would have thought?) Without a Data Strategy, we are dead in the water  Scraping data at scale difficult due to data inconsistencies  Challenges in locating data sources to expand geographically
  • 16. Canvas V3 Key Partners Key Activities Value Customer Customer Proposition Relationships Segments - Public specialists - Data Acquisition Users: (Crowdsourced) (info on events Users: - Businesses - Ticketmaster and from producers & ‐ Most comprehensive ‐ Automated services providing other ticket sellers users) list of events tailored and communities experiences to you ‐Businesses: (promoters, - Software engineering ‐ Don’t miss anything ‐ Advertising and venue owners, you’re interested in promotion support community orgs ‐ Simple (cut through - Marketing clutter) Firms/Data Key Resources ‐ Status (super users) Channels Users - Existing user base Businesses: - E-mail driven web - 18-44 Y/O of other services - Provide social graph interface Internet Users - Public/ crowd intelligence to - Web - Parents looking sourced experts advertisers/Targeted - Mobile Apps (low for family - Viral introduction Ads priority feature activities to site/service - Lead Generation only) through event - Excess event capacity sharing clearing Cost Structure Revenue Streams Advertising and paid results Lead Generation Software development and maintenance Marketing Data Advertising Support Selling empty seats or ticket sale revenue share Personalized marketing data
  • 17. We have customers ~40 customers in our small selected market & limited set of events We have a (feature reduced) product We provided our scrappy, hacked together, product - surprised that we were serving customers Virality is our next major hurdle and biggest concern: •Reduction of Customer Acquisition Costs Viral customer acquisition absolutely crucial to the model, and we were unable to prove or disprove our mechanism – will shortly •Brings scale appropriate for the revenue models
  • 18. We have to do what, …It was a lot of getting Looking back -(this is Steve? out of the building supposed to be happy) Feedback Local vs. International Talent Team Dynamics • Unexpectedly easy to obtain: • Our technical skill set was • Difficult to organize team Interviews, surveys, lacking – turned to outsourcing quickly and effectively competitors, partners, advisors to India • Class (group) vs. Real • We had trouble deciding • Cheap but more management Startup (leader driven) when to listen and when to than expected, especially with the • Our team was ignore what we were time differences dysfunctional – operational seeing/hearing • Inability to experiment rapidly and time constrains •Real validation & tracking • Would have been worth the compounded issues more useful and we learned to upfront investment finding •Alignment of goals on build it into the product quality talent team
  • 19. User Acquisition Multi-Sided Network • Paying for traffic is easy, but not sustainable • More difficult to validate, craft a viable at $5 to $10 per user business model, and decide where to • Adwords/Facebook– only good for kicking focus first things off and testing hypotheses • We spent a lot of time figuring out • Need a proven mechanism for adoption where to focus next… Thank you advisors • Crafty but time consuming ways of driving traffic – craigslist spam, Twitter, Facebook groups Validate then Pivot or Move Forward? • We struggled when and why a pivot might be warranted • Setting targets up front saved us time and pain, but we got smarter -eventually
  • 20. Social Planning Tool + Recommendation Engine + Discounts and Targeted Group Deals The replacement for the community newspaper event guide – a personalized, simple way to find local events… Reduction of Risk With Next Steps Viral & Social Crowdsourced Data Revenue Model Sharing Acquisition Validation Even though our execution fell behind… we are testing the viral component next week – since it is a vital component to our model, if we don’t get 10% of users sharing recommended events with friends (or if we have unexpected results with user engagement), we pivot / quit
  • 21.
  • 22. Recurring E-mail Product Refinement Event Listing & Specs (Web) Information Detailed Event Page • Getting real, useful information from customers is painful – can be misleading • Looking at usage and customer patterns is invaluable– but implementation is critical. • Event recommendation ratings, user clicks, and social sharing of event information crucial to prove for our model – we’re there but with no conclusion
  • 23. Beta / Kickoff Final Model Various Sources of Incentives • Technically Local Data challenging given local Crowdsourced Event • Still an We Borrowed Without source Asking Data unknown differences given our Company or selected • More work Crowdsourced Quality feature set than Control was to test expected in our user driving value quality and Web & E-mail Event Information proposition relevance •0 from the data • Product algorithm and event taxonomy needs refinement • Served our needs in the initial stages but likely will not scale to a broader set of events

Editor's Notes

  1. Beta/final appendix