Service Design Terminology Mapping Customer Journeys

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Satu Miettinen

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Service ecology ,[object Object],[object Object]

The network of actors related to ageing in the city of Helsinki. Source: HDL

Customer journey: train ride ,[object Object],[object Object],Kuva: Reetta Kerola

[object Object],[object Object],Kuva: Reetta Kerola Customer journey: train ride

[object Object],[object Object],Customer journey: train ride Kuva: Reetta Kerola

[object Object],Customer journey: train ride Reetta Kerola

[object Object],[object Object],Customer journey: train ride Reetta Kerola

Service blueprint ,[object Object],[object Object]

Lähde: http://dkds.ciid.dk/py/industry-project-dsb/projects/mapme/

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