This is a slide based on the book on crisis management.Everyone has to build this quality.

1. PRESENTATION
ON BOOK REVIEW

2.  Leadership is to have inspired, energized
followers. -Warren.G. Bennis
 The Cult of the heroic leader remain strong.
- Loren Gary
 The Crisis is a change – sudden or evolving –
that results in an urgent problem that must
be addressed immediately.

3.  Crisis are not the normal ups and downs of a
business cycle those recurring problems
faced in the course of taking risk and
exploring new avenues of opportunities.
 Yet some good can come out of these difficult
experiences.
 A crisis is an event that can affect or destroy
an entire organization.

4. There are 4 types of crises:
 Natural or Company related events
 Technological breakdowns
 Economic & market forces.
 Business relationship crises.

5. In the category two types of crises fall i.e.
 Uncontrollable natural events:
1. They strike unexpectedly.
2. This event may take the form of an earthquake,
typhoon, tornado,hurricane,bizzards,flood,fire,or some
natural disaster that crushes buildings, destroys
infrastructures and interrupts the communication.
 Health & environmental disaster:
1. A health and environmental disaster related to a
company is a disastrous event that, though it not
necessarily caused by a company is directly related to
the company.

6.  The company is either responsible or perceived to
be responsible for dealing with it. For example:
 An outsiders tampers with the product that will not
only harms consumers but also damages the
overall image of the company.
 Serious product problems come to light.
 Environmental pollutions is unknowingly caused by
your company in years past.
 Catastrophic accidents like oil spills, radiation,
leakage, occur in company’s watch.

7.  In case of natural crises there is no
preventive steps. But Company crises
can be prevented through proper
verification and preventive action taken
before the happening.

8.  Everyone knows what it’s like when a company’s
server goes down. Completely disaster.
 In this information age we are extraordinarily
dependent on technology to communicate , do
research, buy, & sell.
 Some of the technological problems that could
turn into crisis:
 Data Loss, Security Breaches, Communication
Technology, Outmoded equipments.

9.  Avoid technological breakdowns by
keeping computers and other systems
up to date and troubleshooting quickly
when problem do arise.

10.  With global economy and high speed
information, markets and economies change
far more rapidly than before. Such as:
 Market swings
 Trends
 Investment bubbles

11.  Avoid ongoing financial crises by fully funding
development projects from the beginning.

12.  All business depend on people within the
company and outside.
 When crucial period comes such as:
 Vendor fails to deliver critical supplies.
 When an employee is caught embezzling
money from a client account.
 When major customer goes out of the
business.

13.  Avoid relationship crises by confronting and
Negotiating problems before they escalate.

14.  Avoiding the crisis
 Preparing to manage the crisis
 Recognizing the crisis
 Containing the crisis
 Resolving the crisis
 Learning from the crisis

15.  Facing the crisis- turning fear into positive
action
 Being vigilant- watching for new
development & recognizing the importance.
 Maintaining focus on the priorities-ensuring
that people are safe first.
 Assessing and responding- to what is in his or
her control and ignoring what is not.