saad iqbal

Lahore, Pakistan, Punjab Pakistan

Head of Automation & Reporting

Telecom / Mobile

Around 13 years of diversified and progressive experience of customer service and marketing functions in telecom sector Worked in all domains of customer care including call center, training, walk-in centers, and back office. Learning, creativity and challenge are my core work values Specialties: - Customer experience - Service automation & self-service (Digitalization) - Team management - Strategy planning - Budget planning and management - Project management - Business process re-engineering - Vendor/partner management - Complaint management - Cost optimization - Loyalty management - Planning/implementing proactive procedures and systems - Quality management - Resource & capacity pl...