Many Office365 tools with overlapping capabilities have led to confusion. I don't have the answer, but I have some things to think about.

1. YAMMER, TEAMS,
SHAREPOINT, OH MY!
Too many overlapping tools.
What to do?
RUVEN GOTZDirector of Technology & Innovation
AVANADE, MS-MVP
@ruveng
November 13, 2017

2. OFFICE 365
WHEEL! OF!
FORTUNE!!!
Teams
Yammer
SharePoint
OneDrive
Skype
Planner
Delve

3. I’M YOUR
CONSULTANT
AND I’M HERE
TO HELP YOU
Call me

4. I’VE BEEN
THINKING
HARD ABOUT
THIS

5. AND…
I DON’T
HAVE AN
ANSWER
AND…
I DON’T
HAVE THE
ANSWER

6. Skype for Business
(call/video)
Skype for Business
(IM)
Email
OneDrive for
Business
Skype for Business
(online meeting)
Delve
Groups
PowerApps
/Flow
SharePoint
Skype Broadcast
Yammer
O365 Video
Delve Analytics
Avanade Insights
Planner
Project Online
Responsetime/Criticality
Visibility
Individual Organization
Non-real-time/LowReal-time/High
By Ruven Gotz from an idea by Jussi Roine
Office 365 – Component Usage Scenarios
Teams

7. ©2017 Avanade Inc. All Rights Reserved.
What to Use, When
Microsoft Teams
Office 365 Groups
(Team Sites)
Audience (Internal or External)
INDIVIDUAL GROUP TEAM DEPARTMENT ORGANIZATION
PRIORITY/TIMESENSITIVITY
URGENT/HIGHAD-HOC/LOW
GENERATIONALPREFERENCES
GenZ(1998-2020)BabyBoomer(1946-1964)
Millennial(1980-1997)
GenX(1965-1979)
Delve
Skype for Business Call or
Instant Message (IM)
Skype for Business Online Meetings Skype Meeting Broadcast
Outlook Email
OneDrive for Business
Yammer
(All Company and Groups)
Intranet
Office 365 Video
Publishing Site
Team News
PowerBITeam SitePlanner
Avanade Research, Microsoft

8. THESE
CHARTS
DID NOT
RESONATE

9. SO…
LET’S
EXPLORE
SOME IDEAS
TOGETHER
Cycles Journeys Rings

10. CYCLES
“WHAT”
Documents have a lifecycle

11. JOURNEYS
“HOW”
People and Documents
follow a path together

12. RINGS
“WHO”
People have rings of influence
and collaboration

13. BUT FIRST
Jeff Teper
How do you know when to use which social tool?

14. “WHAT TO
USE WHEN”
FLASHCARDS
FOR
MILLENIALS
WHAT TO USE WHEN
USE:
Lonely After Midnight:
Because someone is always
awake
iMessage
WHAT TO USE WHEN
USE:
Your Sweet Abs: For your
significant other (or hoping 2b)
SnapChat
WHAT TO USE WHEN
USE:
Amazing Food: Make sure all
your friends are properly jellie
WHAT TO USE WHEN
USE:
For situation X: Use Y

15. FACEBOOK
WHAT TO USE WHEN
USE:
You Share Graduation Pictures:
Make sure Aunt Millie can see
and comment

16. INSTAGRAM
WHAT TO USE WHEN
USE:
Eating Amazing Food: Make
everyone is properly jellie

17. SNAPCHAT
WHAT TO USE WHEN
USE:
Showing-off Your Sweet Abs:
For your significant other (or
hoping to be)
SnapChat

18. iMESSAGE
WHAT TO USE WHEN
USE:
You’re Lonely After Midnight:
Because someone is always
awake
iMessage

19. CLEARLY
REDICULOUS

20. OUR
FUTURE
WORKERS Jeff Teper
Microsoft needs to have the tools that
will support the workers of the future

21. SOME
CURRENT
PAIN

22. BEFORE
“WHAT TO
USE WHEN”,
WHAT ARE
WE ACTUALY
TRYING
TO DO?

23. GET WORK
DONE IN AN
“OVERLOAD”
WORLD

24. GET WORK
DONE IN AN
“OVERLOAD”
WORLD

25. WE HOPE:
THE PERFECT
SEARCH WILL
LET US FIND
EVERYTHING
WE NEED
HELP
me!!
NOT TRUE

26. Blah blah blah blah blah blah blah
WE HOPE:
THE PERFECT
SOCIAL/CHAT
WILL HELP
US DO
EVERYTHING
WE NEED
NOT TRUE

27. WE NEED TO
DIG-IN A
BIT MORE
DEEPLY
Cycles Journeys Rings

28. CYCLES
“WHAT”
Documents have a lifecycle

29. INTEGRATED
CONTENT
SERVICES
(ECM)
https://aka.ms/sharepoint-contentservices

30. INTEGRATED
CONTENT
SERVICES
•OneDrive & SharePoint is where
content lives
• Manage content from the moment
of creation
• Use Content Types for:
Workflow/Policy/Templates/Etc.
• Metadata management
•News
•From anywhere (Mobile)Create

31. INTEGRATED
CONTENT
SERVICES
•Share
•Collaborate
•Automate (PowerApps/Flow)
Coordinate

32. INTEGRATED
CONTENT
SERVICES
•Records management & retention
•Information rights management
•Data loss prevention
•Audit
•Privacy
Protect

33. INTEGRATED
CONTENT
SERVICES
•Document life doesn’t end with
disposal or retention: How can it
support a future business process?
•Graph-driven recommendations
•Delve
•Search
Harvest

34. JOURNEYS
“HOW”
People and Documents
follow a path together

35. UNDERSTAND
YOUR
JOURNEY

36. UNDERSTAND
YOUR
JOURNEY

37. TEXT
SharePoint Sites
Outlook e-mail
Skype for Business
Microsoft Teams
Planner
OneDrive for Business
Yammer
t
Gathers feedback
Refines solution
Archival
Feedback from SMEs
Ideation: Creates a document
Great journey slides from Wictor Wilen at Avanade

38. TEXT
SharePoint Sites
Outlook e-mail
Skype for Business
Microsoft Teams
Planner
OneDrive for Business
Yammer Ideation
Formalized project
Refines solution
Presentation of solution
Archival
Feedback from SMEs

39. TEXT
SharePoint Sites
Outlook e-mail
Skype for Business
Microsoft Teams
Planner
OneDrive for Business
Yammer
t
Creates a document
Skype call with colleague
Creates a Plan
Collaborates with team
Harvests knowledge
Tracks to Plan
Shares result
Searches for information
Persistent
Storage
Shares document

40. UNDERSTAND
YOUR
JOURNEY
• Choose the tools that you’ll focus on
• Show your users the way
• Make the stories relevant
• Celebrate successes

41. RINGS
“WHO”
People have rings of
influence and collaboration

42. RINGS
“WHO”
Going to tell this one two ways:
• My way
• Microsoft’s way
Rings Loops

43. RINGS

44. RINGS
Teams
Inner Ring

45. RINGS
Teams
Inner Ring
Yammer
Org Ring

46. RINGS
Teams
Inner Ring
Yammer
Org Ring
External Ring
eMail

47. Microsoft 365: Universal Toolkit for Teamwork
Hub for TeamworkCo-AuthorConnect Across
the Organization
Intranets &
Content Management
Email & Calendar
TeamsOffice AppsYammerSharePointOutlook
Office 365 Groups
Single team membership
across apps and services
Microsoft Graph
Suite-wide intelligence
connecting people and content
Security and Compliance
Centralized policy management
Lifted straight from Ignite

48. BTW:
GROUPS

49. Office 365 Groups
Microsoft 365 Teamwork: Where to Start a Conversation
Outer LoopInner Loop
Files
Sites
Content
SharePoint
Lifted straight from Ignite

50. Broad perspective
OUTER LOOP
High-velocity
INNER LOOP
Who’s in the room?Defined,
invited group
Large is fine, up to
company-wide
Small to mid-size
Shared processes,
tools, interests
Shared purpose,
structure, deliverables
Discovery & unknown
contributors
Lifted straight from Ignite Melanie Hohertz

51. YAMMER
FOR THE
PULSE
OF THE
COMPANY
Satya Nadella

52. MY YAMMER
APPROACH
“The river flows whether
you’re watching it or not”
- Ruven Gotz

53. TEAMS IS
WHERE I
GET IT
DONE
• TEAMS: High-speed adoption curve
• YAMMER: Slow and steady
• TEAMS: Can’t live without it
• YAMMER: Don’t want to live without it
• TEAMS = Where I Work/some fun
• YAMMER = Fun/Engaging/Work/Collaborative
• FOUNDATION FOR BOTH: SharePoint storage
• FOUNDATION FOR BOTH: Secure infrastructure

54. IN REVIEW
Cycles Journeys Rings
WHAT HOW WHO

55. I FORGOT
ONE LAST
“WHAT TO
USE WHEN”
FLASHCARD
WHAT TO USE WHEN
USE:
Lonely After Midnight:
Because someone is always
awake
iMessage
WHAT TO USE WHEN
USE:
Your Sweet Abs: For your
significant other (or hoping 2b)
SnapChat
WHAT TO USE WHEN
USE:
Amazing Food: Make sure all
your friends are properly jellie
WHAT TO USE WHEN
USE:
For situation X: Use Y

56. ???
WHAT TO USE WHEN
USE:
You need to send an email?
What the heck is an email?

57. IF YOU’RE A
PARENT
(OR A BOSS)

58. THANKS!
Ruven Gotz
Technology & Innovation Director, Northeast
Avanade Inc.| New York Innovation Center |
936 Broadway, 5th Floor |New York, NY 10010
Direct: +1.646.205.4444 |
ruven.gotz@avanade.com | www.avanade.com | twitter: @ruveng