Aria Telecom Solutions is an Indian telecom solutions provider established in 2003. It provides innovative telecom software products such as IVRs, predictive dialers, voice loggers, and IP PBX solutions. The company has offices across India as well as in Nepal, Bhutan, Bangladesh, and the UK. It serves clients in various industries including banking, healthcare, retail, and government. Aria aims to deliver high quality, customized communication solutions at cost-effective prices.

1. Welcome to ARIA TELECOM SOLUTIONS Pvt. Ltd.

3. Management

4. Network

5. Product Profile

6. Client List

7. Why Aria Telecom ?Company Profile

8. Aria Telecom Solutions Pvt. Ltd., specializing in telecom Solutions, has come to be one of the industry's leading solutions provider companies. Since 2003, Aria Telecom Solutions Pvt. Ltd. has been providing total solutions to our customers and has been creating innovative bullet proof telecom software . With a product line ranging from IVR, Predictive dialers, Auto dialers, Voice Logger, Voice Mail Solutions, IPPBX, Audio conferencing solutions, web conferencing solutions and many more customized telecom solutions, Aria Telecom is guaranteed to have a product to suit your communication needs. Foundation

9. Management Teams :

10. With our continuous efforts of 7 years experience ,today Aria Telecom has wide network of our sales & support center with own offices and Business Partners within the country and also abroad. Network:

11. North : New Delhi , Ludhyana, Jalandhar , Chandigarh Jammu, Amritsar, Jaipur, Delhradun, Muradabad, lucknow, South: Bangalore, Chennai, Hyderabad East: Kolkota , Patna , Ranchi, Bhuvaneswar West: Mumbai Pune,Nasik, Ahmedabad North East : Guwahati In India :

12. Nepal Bhutan Bangladesh UK Outside the country:

15. Voice Broadcasting

16. Audio Conference Based

17. IP PBXProduct Profile :

18. It is a multiple channel digital telephone recording system that uses PC and Recording Card to record telephone conversations ,dialed numbers and caller Ids to hard disk . This TVRS helps to make transactions over the telephone and to control the quality of personnel's work , robust design and simple interface for fail-safe but user-friendly day to day operation. Voice Logger:

19. Basic Function: Multi-channel recording Data management Digital recording Automatic recording Number showing Client management Quick search Monitor Time setting

21. Can be used with PSTN and PBX phones

22. Incoming Call alert

23. Digital Recording

24. Customer Information Pop Up on screen

25. Dates and times of calls are logged

26. Records conference callsApplications:

28. TVRS (Telephone Voice Recording System): It is a multiple channel digital telephone recording system that uses PC and Recording Card to record telephone conversations,dialed numbers and caller Ids to hard disk. TVRS also helps to make transactions over the telephone and to control the quality of personnel's work,robust design and simple interface for fail-safe but user-friendly day to day operation.

29. Typical Usages: Call center, Help Desk, Hospital, Fire station Recording conferences calls Recording instruction, Clarification of quantities and Specifications Protection of staff from abusive/difficult customers Monitoring nuisance callers Monitoring customer service

32. If you would like to monitor your recorded data, you can use a PC, LAN networking, or Internet to manage your recorded data .

35. Built-in SD card for large storage capacity, high speed for data transmission,

36. Easy to expand

37. Database management,

38. Recording files can be searched or read conveniently

39. Works with normal analog phone, mobile phone

40. Conference recording

41. Search by telephone number, length, in/outbound, time, date

42. Compatible with PC for exporting recording files

43. Incoming caller ICON popup,

44. Support Outlook contact importation

45. Multi-authorization for user management

46. Answering machine function,

47. Remote voicemail retrievalFeatures:

48. Predictive dialers Auto Dailers Aria CCS includes predictive dialing software, auto dialing software, preview dialing software, auto campaining software and many more, making communication process simpler and faster. Call Center Solutions:

49. It is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite. The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The management interface is also web-based and offers the ability to view many realtime and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer:

51. Features: Inbound, Outbound and Blended call handling Outbound agent-controlled, broadcast and predictive dialing Full USA FTC-compliance capability Web-based agent and administrative interfaces Ability to have agents operate remotely Integrated call recording Three-Way calling within the agent application

52. It is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like SMS messages) to the called party. Auto Dialer :

53. Improved customer satisfaction and loyalty Improved agent efficiency Lower cost per customer interaction Improved sales performance Lower administration costs Benefits of Dialer:

54. It automates interactions with telephone users. Aria CCS’s IVR supports a rich feature set yet is easy to use and configure. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events. It is powerful software that allows companies to turn their vision of an interactive call flow into reality. It can call your customers and remind them about their bills due, your customers can call and setup appointments or the system can provide the status of the shipments. All in clear voice and in the language the users’ understand. Aria’s IVR can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week. IVRS(Interactive Voice Response System)

55. HealthCare, Health Helpline System Astrology Banking Human Resources Customer Service Consumer Products Retail Stores Education Political Campaigns, Township/Country Government Entertainment Travel & Lodging Police & Parking Airlines / Railways / Bus & other Transportation Automotive Telephone Companies (Land & Mobile Operators) Applications of IVR:

56. Screenshots of Application Generator :

59. Banking(Bank Information, Tele Banking, Card Enablement, Call Routing)

60. Call Centers(Customer Satisfaction Surveys, Employee Screening, Call Center Automated IVR Functionalities, Call Center Routing)

61. Human Resources(Employee Screening & Recruiting, Benefits, Employee Time Clock)

62. Customer Service(General Information, Reminders, Payment Processing, Customer Survey)

63. Consumer Products(Product Registration, Product Orders, Recall Information, Shipment Status)

64. Retail Stores(Dealer/Store Locator, Store Information, Specials/Discounts, Appointment Confirmation)

65. Education(Parent Information, Student Information, Surveying, Libraries, Notification) and many more ……… IVRS Applications :

66. Honda Siel Hyundai Acme Tele Power Jaquar & company Ltd Angel share Brokers K&A Share brokers Net Worth Indian Air Force Indian Army BSNL PGCIL Philips India HSBC Bank Our Clients :

68. It provides highly customized solutions to customers to suit their needs.

69. It continuously keeps innovating on the designing and developing secure communication solutions.

70. It focuses to deliver thecustomers quality products at cost-effective prices. Why Aria Telecom ?

71. Thank You

72. Contact us at : Shalini Singh Executive Corporate Sales Mob. 9810870101 Email: info@ariasolutions.net ARIA TELECOM SOLUTIONS PVT. LTD. Tele: +91-11-46546768, 6461020 Help Line: +91-11-46579900 Website : www.ariasolutions.in