Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
Adrenaline Startups
Adrenaline Startups
Loading in …3
×
1 of 24

The RTFM of Usability

4

Share

Download to read offline

UX Eye for the Dev Guy

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

The RTFM of Usability

  1. 1. The RTFM of Usability @uxrick
  2. 2. Cast Product UX User Eng Thanks to Braden Kowitz for smiley graphics
  3. 3. http://www.all-tribes.com/eng/catalog/rtfm-vol2-girls-mastic-p-51.html
  4. 4. Go away. How do I get CNN in MS-Office? RTFM! Read The Fantastic(?) Manual http://www.all-tribes.com/eng/catalog/rtfm-vol2-girls-mastic-p-51.html
  5. 5. Unfortunately real people don’t RTFM 1. F != “Fantastic” 2. Easier to bug the local techie 3. Better things to do http://www.flickr.com/photos/juandesant/2320949867/
  6. 6. Unfortunately real people don’t RTFM 1. F != “Fantastic” Usability time! 2. Easier to bug the local techie 3. Better things to do http://www.flickr.com/photos/juandesant/2320949867/
  7. 7. How do we make our product usable? TTYFU co-creation credit: Dave McClure Pic: http://www.flickr.com/photos/victoriapeckham/164175205
  8. 8. Go away! How do we make our TTYFU! product usable? Talk To Your Fantastic(?) Users TTYFU co-creation credit: Dave McClure Pic: http://www.flickr.com/photos/victoriapeckham/164175205
  9. 9. TTYFU = Usability + Field studies + Surveys + Metrics ++ Great starting point http://www.sensible.com/rocketsurgery/index.html
  10. 10. Unfortunately real startups don’t TTYFU 1. Lack of time 2. Lack of money 3. Too shy 4. “Launch and see” syndrome http://www.flickr.com/photos/dunkv/97119622/lightbox/
  11. 11. Unfortunately real startups don’t TTYFU W he Lack of time hat is t 2. Lack of money 1. 3. d” rlToo shy and see” “He llo Wo 4. “Launch of TTYFU ?syndrome http://www.flickr.com/photos/dunkv/97119622/lightbox/
  12. 12. TTYFU W/O TTYFU* *Talk To Your F... Users Without Talking To Your F... Users
  13. 13. %^&*!! WTF? Product Eng bash% man ttyfuw/ottyfu
  14. 14. Structured UX Review Simulate a target user! - Simple & quick - Catch issues early Not a substitute for TTYFU but a useful compliment ...
  15. 15. Simple Process 1. Choose a Target User 2. What is their goal? 3. Step through UI to achieve goal & look for problems At each step ask: “What would they do next?”
  16. 16. Example User: My Mum (Mom) Goal: I want to donate some money to my son’s sponsored bike ride
  17. 17. St ep 1
  18. 18. St ep 1 Not personalized Very wordy Buried call to action
  19. 19. St ep 2
  20. 20. St ep 2 Again, easy to miss call to action Distracting animations Distracting navigation Very wordy
  21. 21. St ep 3 Exercise for you!
  22. 22. Step 4 Exercise for you!
  23. 23. Recap TTYFU! No money? No time? Too shy? - Do a structured UX review - Choose target user and goal - Step through flow systematically - You will learn loads (promise!)
  24. 24. GO FORTH & TTYFU! Rick Boardman rick@upstartux.com @uxrick

Editor's Notes

























  • ×