Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Cambridge 2014 at Churchill College, Cambridge on 12th September 2014.

1. MAPPING THE WAY FORWARD
Richard Ingram
@richardjingram
UX Cambridge, 12th September 2014
#uxcam

2. OpenStreetMap of Boston, MA
So much to see and do and yet my stay was short.

3. Sketched map of Boston, MA
I didn’t need an accurate map. My friends edited out what I didn’t need.

4. © Trustees of the British Museum
Babylon
Babylonian map of the world
Clay tablet, probably from Sippar, southern Iraq (c.700-500 BC)

5. © Trustees of the British Museum
London
Edinburgh
Hereford Mappa Mundi (‘Sheet of the World’)
Inked parchment, the largest medieval map known to still exist (c.1300)

7. Administrative

8. Administrative Social

9. Administrative Social
Military

10. Administrative Social
Military Political

11. Walt Disney’s business map,1957
Depicts a central film asset and its supporting entertainment assets

12. Growth of Las Vegas, NV 1984–2012
Google Earth timelapse constructed from satellite imagery

13. Growth of Las Vegas, NV 1984–2012
Google Earth timelapse constructed from satellite imagery

14. Radial hierarchical organisation structure
About as complex and contradictory as its name suggests

15. John Rocque’s map of London, 1746
Rocque deliberately left out the city’s unsavoury elements

16. John Rocque’s map of London, 1746
Rocque deliberately left out the city’s unsavoury elements

17. John Rocque’s map of London, 1746
Rocque deliberately left out the city’s unsavoury elements

18. Map of organisation-wide content distribution
Or that giant hairball the cat coughed up yesterday. Equally yucky.

19. MAPPING OUT A STORY
Beyond physical geography

20. Wabash river
Ohio river
Mississippi river
© Trustees of the British Museum
Native North American buckskin map
Possibly used in land negotiations with the British (c.1744)

21. Distribution Distance
Overlap Direction
N
A
B
C
A
B

22. LIGHT
HEAT
Different maps, same basic
building blocks
SUN
gives
gives
Exploded view Concept map

23. Different maps, same basic
building blocks
Topological map Star map

24. Find your coordinate system
Anything can be mapped using pairs of opposites
North
West East
South

25. Find your coordinate system
Anything can be mapped using pairs of opposites
Expensive
Slow Fast
Cheap

26. Find your coordinate system
Anything can be mapped using pairs of opposites
High
Small Large
Low

27. Plot your landmarks
Start with the most prominent feature, then move outward

28. Plot your landmarks
Start with the most prominent feature, then move outward

29. N
Plot your landmarks
Start with the most prominent feature, then move outward

30. FINDING OUR WAY
The unfamiliar environment

31. Tackling that complex trinity
Content governance is an important tool for this end
Content
People Processes

32. Maintaining content consistency is hard
Particularly when many contributors have other responsibilities
web-site?
web

33. site?
We

34. use

35.
‘website’
Oh

36. well

37. ...
✓
✗
Style

38. query Content

39. Control

40. filter Publish

41. to

42. web

43. Scenario: Design a new content workflow
Regional English Council
Approx. 15,000 staff
7 departments
Serving approx. 700,000
people

44. Our varied, siloed environment
Some departments are responsible for 100s of pages,
while others only a few
Digital Services department
(Our heroes)

45. Our varied, siloed environment
How to find our bearings in unfamiliar surroundings
Follow

46.
me!
Map Expert guide (Mandy)

47. Our varied, siloed environment
To discover how content decisions are made and how
they could be improved, we need to figure out who
best to talk to
Mandy
?
? ?
?
?

48. Let’s map our environment
We’ll begin by marking out each of the seven departments

49. Let’s map our environment
We’ll begin by marking out each of the seven departments
Digital

50.
Services

51. Let’s map our environment
We’ll begin by marking out each of the seven departments
Digital

52.
Services
Chief

53.
Adults

56.
Communities
Executive's
Corporate

58.
Resources
Children

59.
and

60. Young

61.
People
Environment

63.
and

65.
Transport
Community

67.
Planning

68. Let’s devise our coordinate system
Digital

69.
Services
Chief

70.
Adults

73.
Communities
Executive's
Corporate

75.
Resources
Children

76.
and

77. Young

78.
People
Environment

80.
and

82.
Transport
Community

84.
Planning

85. Let’s devise our coordinate system
Small Large
Digital

86.
Services
Chief

87.
Adults

90.
Communities
Executive's
Corporate

92.
Resources
Children

93.
and

94. Young

95.
People
Environment

97.
and

99.
Transport
Community

101.
Planning

102. Let’s devise our coordinate system
Small Fast Large
Digital

103.
Services
Slow
Chief

104.
Adults

107.
Communities
Executive's
Corporate

109.
Resources
Children

110.
and

111. Young

112.
People
Environment

114.
and

116.
Transport
Community

118.
Planning

119. We’re on the move! What can we see?
Small Fast Large
Slow
Digital

120.
Services
Chief

121.
Executive's
Corporate

123.
Resources
Children

124.
and

125. Young

126.
People
Adults

129.
Communities
Environment

131.
and

133.
Transport
Community

135.
Planning

136. We’re on the move! What can we see?
Small Fast Large
Slow
Digital

137.
Services
Chief

138.
Executive's
Corporate

140.
Resources
Children

141.
and

142. Young

143.
People
Adults

146.
Communities
Environment

148.
and

150.
Transport
Community

152.
Planning

153. We’re on the move! What can we see?
Small Fast Large
Slow
Digital

154.
Services
Chief

155.
Executive's
Corporate

157.
Resources
Children

158.
and

159. Young

160.
People
Adults

163.
Communities
Environment

165.
and

167.
Transport
Community

169.
Planning

170. Small Fast Large
Slow
Digital

171.
Services
Chief

172.
Executive's
Children

173.
and

174. Young

175.
People
Community

177.
Planning
Corporate

179.
Resources
Adults

182.
Communities
Let’s map those pathways
Environment

184.
and

186.
Transport

187. Small Fast Large
Slow
Digital

188.
Services
Chief

189.
Executive's
Children

190.
and

191. Young

192.
People
Community

194.
Planning
Corporate

196.
Resources
Adults

199.
Communities
Let’s map those pathways
Environment

201.
and

203.
Transport

204. What can our marked pathways tell us?
Small Fast Large
Slow
Digital

205.
Services
Chief

206.
Executive's
Children

207.
and

208. Young

209.
People
Community

211.
Planning
Corporate

213.
Resources
Adults

216.
Communities
Environment

218.
and

220.
Transport

221. What can our marked pathways tell us?
Small Fast Large
FASTER
Slow
Digital

222.
Services
Chief

223.
Executive's
Children

224.
and

225. Young

226.
People
Community

228.
Planning
Corporate

230.
Resources
Adults

233.
Communities
Environment

235.
and

237.
Transport
SLOWER

238. Where are the opportunities for improvement?
Small Fast Large
Slow
Digital

239.
Services
Chief

240.
Executive's
Children

241.
and

242. Young

243.
People
Community

245.
Planning
Corporate

247.
Resources
Adults

250.
Communities
Environment

252.
and

254.
Transport

255. Where are the opportunities for improvement?
Small Fast Large
Slow
Digital

256.
Services
Chief

257.
Executive's
Children

258.
and

259. Young

260.
People
Community

262.
Planning
Corporate

264.
Resources
Adults

267.
Communities
Environment

269.
and

271.
Transport

272. Our map: Simple, but effective
Small Fast Large
Slow
Digital

273.
Services
Chief

274.
Executive's
Children

275.
and

276. Young

277.
People
Community

279.
Planning
Corporate

281.
Resources
Adults

284.
Communities
Environment

286.
and

288.
Transport

289. MAPPING OUT A PROCESS
The unfamiliar environment

290. Requirements for an effective CMS workflow
Meet the needs of the organisation and

291. Conducting internal user interviews
Ask them to walk you through several different content
creation and publishing scenarios
Digital

292.
Services
Mandy
Content Officer

293. The ensuing conversation
Mandy talks us through the typical process for publishing
a press release on the council website
On

294. Monday

295. I

296. received

297. a

298. request

299. from

300.
John,

301. Highways

302. Manager

303. at

304. the

305.
Environment

306. and

307. Transport

308.
department,

309. to

310. publish

311. a

312. press

313. release

314.
to

315. inform

316. the

317. community

318. of

319. the

320. start

321.
of

322. major

323. road

324. improvement

325. work.

326.
!
I

327. first

328. called

329. Helen,

330. Technical

331. Services

332.
Manager

333. at

334. the

335. Environment

336. and

337.
Transport

338. department,

339. who

340. emailed

341.
through

342. the

343. source

344. material

345. and

346.
directed

347. me

348. on

349. the

350. technical

351. details

352.
that

353. needed

354. to

355. be

356. included.

357. The ensuing conversation cont.
Mandy talks us through the typical process for publishing
a press release on the council website
After

358. completing

359. the

360. draft

361. in

362. the

363. CMS

364.
environment,

365. I

366. marked

367. the

368. press

369.
release

370. as

371. 'ready

372. for

373. review'

374. and

375.
emailed

376. Rachael,

377. a

378. Content

379. Manager

380. and

381.
colleague

382. in

383. the

384. Digital

385. Services

386. team,

387.
and

388. Helen

389. again

390. for

391. their

392. feedback.

394.
!
After

395. one

396. or

397. two

398. line

399. edits,

400. I

401. was

402.
ready

403. to

404. mark

405. the

406. press

407. release

408. as

409.
'ready

410. for

411. publishing',

412. so

413. I

414. emailed

415.
David,

416. a

417. Digital

418. Media

419. Officer

420. to

421.
prepare

422. and

423. publish

424. the

425. press

426. release

427. to

428.
the

429. test

430. server.

431. The ensuing conversation cont.
Mandy is still talking us through the typical process for
publishing a press release on the council website
John,

432. Helen

433. and

434. Rachael

435. were

436. all

437. emailed

438.
to

439. help

440. me

441. perform

442. a

443. second

444. review

445. of

446.
the

447. content,

448. where

449. they

450. duly

451. approved

452.
its

453. publishing

454. to

455. the

456. public

457. website.

459.
!
David

460. then

461. got

462. all

463. the

464. glory

465. as

466. usual

467. by

468.
hitting

469. the

470. button

471. marked

472. 'publish'.
I’m

473. completely

474. lost!

475. Let’s

476. make

477. a

478. map.

479. Who are the characters in our story?
Mandy

480.
Content

481. Officer
John

482.
Highways

483. Manager
Helen

484.
Technical

485. Services

486. Manager
Rachael

487.
Content

488. Manager
David

489.
Digital

490. Media

491. Officer

492. David

493.
Digital

495.
Media

497.
Officer Environment

498. and

499. Transport Digital

500. Services
Helen

501.
Technical

503.
Services

505.
Manager
John

506.
Highways

508.
Manager
Rachael

509.
Content

511.
Manager
Mandy

512.
Content

514.
Officer

515. David

516.
Digital

518.
Media

520.
Officer Environment

521. and

522. Transport Digital

523. Services
Helen

524.
Technical

526.
Services

528.
Manager
John

529.
Highways

531.
Manager
Rachael

532.
Content

534.
Manager
Mandy

535.
Content

537.
Officer
MAKE

538.
REQUEST
PROVIDE

539.
MATERIAL
SOURCE

540.
MATERIAL
CREATE

541.
DRAFT
REVIEW

542.
DRAFT
REVIEW

543.
DRAFT
REVIEW

544.
DRAFT
EDIT

545.
DRAFT
REVIEW

547.
APPROVE
REVIEW

549.
APPROVE
REVIEW

551.
APPROVE
REVIEW
PUBLISH

552.
TO

553. TEST

554.
SERVER
PUBLISH

555.
TO

556. WEB

557. David

558.
Digital

560.
Media

562.
Officer Environment

563. and

564. Transport Digital

565. Services
Helen

566.
Technical

568.
Services

570.
Manager
John

571.
Highways

573.
Manager
Rachael

574.
Content

576.
Manager
Mandy

577.
Content

579.
Officer
MAKE

580.
REQUEST
PROVIDE

581.
MATERIAL
SOURCE

582.
MATERIAL
CREATE

583.
DRAFT
REVIEW

584.
DRAFT
REVIEW

585.
DRAFT
REVIEW

586.
DRAFT
EDIT

587.
DRAFT
REVIEW

589.
APPROVE
REVIEW

591.
APPROVE
REVIEW

593.
APPROVE
REVIEW
PUBLISH

594.
TO

595. TEST

596.
SERVER
PUBLISH

597.
TO

598. WEB

599. David

600.
Digital

602.
Media

604.
Officer Environment

605. and

606. Transport Digital

607. Services
Helen

608.
Technical

610.
Services

612.
Manager
John

613.
Highways

615.
Manager
Rachael

616.
Content

618.
Manager
Mandy

619.
Content

621.
Officer
MAKE

622.
REQUEST
PROVIDE

623.
MATERIAL
SOURCE

624.
MATERIAL
CREATE

625.
DRAFT
REVIEW

626.
DRAFT
REVIEW

627.
DRAFT
REVIEW

628.
DRAFT
EDIT

629.
DRAFT
REVIEW

631.
APPROVE
REVIEW

633.
APPROVE
REVIEW

635.
APPROVE
REVIEW
PUBLISH

636.
TO

637. TEST

638.
SERVER
PUBLISH

639.
TO

640. WEB

641. David

642.
Digital

644.
Media

646.
Officer Environment

647. and

648. Transport Digital

649. Services
Helen

650.
Technical

652.
Services

654.
Manager
John

655.
Highways

657.
Manager
Rachael

658.
Content

660.
Manager
Mandy

661.
Content

663.
Officer
MAKE

664.
REQUEST
PROVIDE

665.
MATERIAL
SOURCE

666.
MATERIAL
CREATE

667.
DRAFT
REVIEW

668.
DRAFT
REVIEW

669.
DRAFT
REVIEW

670.
DRAFT
EDIT

671.
DRAFT
REVIEW

673.
APPROVE
REVIEW

675.
APPROVE
REVIEW

677.
APPROVE
REVIEW
PUBLISH

678.
TO

679. TEST

680.
SERVER
PUBLISH

681.
TO

682. WEB

683. David

684.
Digital

686.
Media

688.
Officer Environment

689. and

690. Transport Digital

691. Services
Helen

692.
Technical

694.
Services

696.
Manager
John

697.
Highways

699.
Manager
Rachael

700.
Content

702.
Manager
Mandy

703.
Content

705.
Officer
MAKE

706.
REQUEST
PROVIDE

707.
MATERIAL
SOURCE

708.
MATERIAL
CREATE

709.
DRAFT
REVIEW

710.
DRAFT
REVIEW

711.
DRAFT
REVIEW

712.
DRAFT
EDIT

713.
DRAFT
REVIEW

715.
APPROVE
REVIEW

717.
APPROVE
REVIEW

719.
APPROVE
REVIEW
PUBLISH

720.
TO

721. TEST

722.
SERVER
PUBLISH

723.
TO

724. WEB

725. David

726.
Digital

728.
Media

730.
Officer Environment

731. and

732. Transport Digital

733. Services
Helen

734.
Technical

736.
Services

738.
Manager
John

739.
Highways

741.
Manager
Rachael

742.
Content

744.
Manager
Mandy

745.
Content

747.
Officer
MAKE

748.
REQUEST
PROVIDE

749.
MATERIAL
SOURCE

750.
MATERIAL
CREATE

751.
DRAFT
REVIEW

752.
DRAFT
REVIEW

753.
DRAFT
REVIEW

754.
DRAFT
EDIT

755.
DRAFT
REVIEW

757.
APPROVE
REVIEW

759.
APPROVE
REVIEW

761.
APPROVE
REVIEW
PUBLISH

762.
TO

763. TEST

764.
SERVER
PUBLISH

765.
TO

766. WEB

767. David

768.
Digital

770.
Media

772.
Officer Environment

773. and

774. Transport Digital

775. Services
Helen

776.
Technical

778.
Services

780.
Manager
John

781.
Highways

783.
Manager
Rachael

784.
Content

786.
Manager
Mandy

787.
Content

789.
Officer
MAKE

790.
REQUEST
PROVIDE

791.
MATERIAL
SOURCE

792.
MATERIAL
CREATE

793.
DRAFT
REVIEW

794.
DRAFT
REVIEW

795.
DRAFT
REVIEW

796.
DRAFT
EDIT

797.
DRAFT
REVIEW

799.
APPROVE
REVIEW

801.
APPROVE
REVIEW

803.
APPROVE
REVIEW
PUBLISH

804.
TO

805. TEST

806.
SERVER
PUBLISH

807.
TO

808. WEB

809. David

810.
Digital

812.
Media

814.
Officer Environment

815. and

816. Transport Digital

817. Services
Helen

818.
Technical

820.
Services

822.
Manager
John

823.
Highways

825.
Manager
Rachael

826.
Content

828.
Manager
Mandy

829.
Content

831.
Officer
MAKE

832.
REQUEST
PROVIDE

833.
MATERIAL
SOURCE

834.
MATERIAL
CREATE

835.
DRAFT
REVIEW

836.
DRAFT
REVIEW

837.
DRAFT
REVIEW

838.
DRAFT
EDIT

839.
DRAFT
REVIEW

841.
APPROVE
REVIEW

843.
APPROVE
REVIEW

845.
APPROVE
REVIEW
PUBLISH

846.
TO

847. TEST

848.
SERVER
PUBLISH

849.
TO

850. WEB

851. David

852.
Digital

854.
Media

856.
Officer Environment

857. and

858. Transport Digital

859. Services
Helen

860.
Technical

862.
Services

864.
Manager
John

865.
Highways

867.
Manager
Rachael

868.
Content

870.
Manager
Mandy

871.
Content

873.
Officer
MAKE

874.
REQUEST
PROVIDE

875.
MATERIAL
SOURCE

876.
MATERIAL
CREATE

877.
DRAFT
REVIEW

878.
DRAFT
REVIEW

879.
DRAFT
REVIEW

880.
DRAFT
EDIT

881.
DRAFT
REVIEW

883.
APPROVE
REVIEW

885.
APPROVE
REVIEW

887.
APPROVE
REVIEW
PUBLISH

888.
TO

889. TEST

890.
SERVER
PUBLISH

891.
TO

892. WEB

893. David

894.
Digital

896.
Media

898.
Officer Environment

899. and

900. Transport Digital

901. Services
Helen

902.
Technical

904.
Services

906.
Manager
John

907.
Highways

909.
Manager
Rachael

910.
Content

912.
Manager
Mandy

913.
Content

915.
Officer
MAKE

916.
REQUEST
PROVIDE

917.
MATERIAL
SOURCE

918.
MATERIAL
CREATE

919.
DRAFT
REVIEW

920.
DRAFT
REVIEW

921.
DRAFT
REVIEW

922.
DRAFT
EDIT

923.
DRAFT
REVIEW

925.
APPROVE
REVIEW

927.
APPROVE
REVIEW

929.
APPROVE
REVIEW
PUBLISH

930.
TO

931. TEST

932.
SERVER
PUBLISH

933.
TO

934. WEB

935. David

936.
Digital

938.
Media

940.
Officer Environment

941. and

942. Transport Digital

943. Services
Helen

944.
Technical

946.
Services

948.
Manager
John

949.
Highways

951.
Manager
Rachael

952.
Content

954.
Manager
Mandy

955.
Content

957.
Officer
MAKE

958.
REQUEST
SOURCE

959.
MATERIAL
PROVIDE

960.
MATERIAL
CREATE

961.
DRAFT
REVIEW

962.
DRAFT
REVIEW

963.
DRAFT
REVIEW

964.
DRAFT
EDIT

965.
DRAFT
PUBLISH

966.
TO

967. TEST

968.
SERVER
REVIEW

970.
APPROVE
REVIEW

972.
APPROVE
REVIEW

974.
APPROVE
REVIEW
PUBLISH

975.
TO

976. WEB

977. David

978.
Digital

980.
Media

982.
Officer Environment

983. and

984. Transport Digital

985. Services
Helen

986.
Technical

988.
Services

990.
Manager
John

991.
Highways

993.
Manager
Rachael

994.
Content

996.
Manager
Mandy

997.
Content

999.
Officer
MAKE

1000.
REQUEST
SOURCE

1001.
MATERIAL
PROVIDE

1002.
MATERIAL
CREATE

1003.
DRAFT
REVIEW

1004.
DRAFT
REVIEW

1005.
DRAFT
REVIEW

1006.
DRAFT
EDIT

1007.
DRAFT
PUBLISH

1008.
TO

1009. TEST

1010.
SERVER
REVIEW

1012.
APPROVE
REVIEW

1014.
APPROVE
REVIEW

1016.
APPROVE
REVIEW
PUBLISH

1017.
TO

1018. WEB

1019. David

1020.
Digital

1022.
Media

1024.
Officer Environment

1025. and

1026. Transport Digital

1027. Services
Helen

1028.
Technical

1030.
Services

1032.
Manager
John

1033.
Highways

1035.
Manager
Rachael

1036.
Content

1038.
Manager
Mandy

1039.
Content

1041.
Officer
MAKE

1042.
REQUEST
SOURCE

1043.
MATERIAL
PROVIDE

1044.
MATERIAL
CREATE

1045.
DRAFT
REVIEW

1046.
DRAFT
REVIEW

1047.
DRAFT
REVIEW

1048.
DRAFT
EDIT

1049.
DRAFT
PUBLISH

1050.
TO

1051. TEST

1052.
SERVER
REVIEW

1054.
APPROVE
REVIEW

1056.
APPROVE
REVIEW

1058.
APPROVE
REVIEW
PUBLISH

1059.
TO

1060. WEB
WHY THE DELAYS?

1061. David

1062.
Digital

1064.
Media

1066.
Officer Environment

1067. and

1068. Transport Digital

1069. Services
Helen

1070.
Technical

1072.
Services

1074.
Manager
John

1075.
Highways

1077.
Manager
Rachael

1078.
Content

1080.
Manager
Mandy

1081.
Content

1083.
Officer
MAKE

1084.
REQUEST
SOURCE

1085.
MATERIAL
PROVIDE

1086.
MATERIAL
REVIEW

1087.
DRAFT
REVIEW

1088.
DRAFT
REVIEW

1090.
APPROVE
CREATE

1091.
DRAFT
REVIEW

1092.
DRAFT
EDIT

1093.
DRAFT
PUBLISH

1094.
TO

1095. TEST

1096.
SERVER
REVIEW

1098.
APPROVE
REVIEW

1100.
APPROVE
REVIEW
PUBLISH

1101.
TO

1102. WEB

1103. David

1104.
Digital

1106.
Media

1108.
Officer Environment

1109. and

1110. Transport Digital

1111. Services
Helen

1112.
Technical

1114.
Services

1116.
Manager
John

1117.
Highways

1119.
Manager
Rachael

1120.
Content

1122.
Manager
Mandy

1123.
Content

1125.
Officer
MAKE

1126.
REQUEST
SOURCE

1127.
MATERIAL
PROVIDE

1128.
MATERIAL
REVIEW

1129.
DRAFT
REVIEW

1130.
DRAFT
REVIEW

1132.
APPROVE
CREATE

1133.
DRAFT
REVIEW

1134.
DRAFT
EDIT

1135.
DRAFT
PUBLISH

1136.
TO

1137. TEST

1138.
SERVER
REVIEW

1140.
APPROVE
REVIEW

1142.
APPROVE
REVIEW
PUBLISH

1143.
TO

1144. WEB
CMS INTERACTIONS

1145. David

1146.
Digital

1148.
Media

1150.
Officer Environment

1151. and

1152. Transport Digital

1153. Services
Helen

1154.
Technical

1156.
Services

1158.
Manager
John

1159.
Highways

1161.
Manager
Rachael

1162.
Content

1164.
Manager
Mandy

1165.
Content

1167.
Officer
MAKE

1168.
REQUEST
SOURCE

1169.
MATERIAL
PROVIDE

1170.
MATERIAL
REVIEW

1171.
DRAFT
REVIEW

1172.
DRAFT
REVIEW

1174.
APPROVE
CREATE

1175.
DRAFT
REVIEW

1176.
DRAFT
EDIT

1177.
DRAFT
PUBLISH

1178.
TO

1179. TEST

1180.
SERVER
REVIEW

1182.
APPROVE
REVIEW

1184.
APPROVE
REVIEW
PUBLISH

1185.
TO

1186. WEB
CMS INTERACTIONS

1187. Breaking down the department
Small Fast Large
Slow
Digital

1188.
Services
Chief

1189.
Executive's
Children

1190.
and

1191. Young

1192.
People
Community

1194.
Planning
Corporate

1196.
Resources
Adults

1199.
Communities
Environment

1201.
and

1203.
Transport

1204. Breaking down the department
Small Fast Large
Slow
Digital

1205.
Services
Chief

1206.
Executive's
Children

1207.
and

1208. Young

1209.
People
Community

1211.
Planning
Corporate

1213.
Resources
Adults

1216.
Communities
Environment

1218.
and

1220.
Transport

1221. Breaking down the department
Small Fast Large
Slow
Digital

1222.
Services
Chief

1223.
Executive's
Children

1224.
and

1225. Young

1226.
People
Community

1228.
Planning
Corporate

1230.
Resources
Adults

1233.
Communities
Environment

1235.
and

1237.
Transport
Transportation
Environment
Highways
Helen

1238.
Technical

1240.
Services

1242.
Manager

1243. Why is John’s sub-department failing?
Small Fast Large
Slow
Digital

1244.
Services
Chief

1245.
Executive's
Children

1246.
and

1247. Young

1248.
People
Community

1250.
Planning
Corporate

1252.
Resources
Adults

1255.
Communities
Environment

1257.
and

1259.
Transport
Transportation
Environment
Highways
Helen

1260.
Technical

1262.
Services

1264.
Manager

1265. Why is John’s sub-department failing?
Small Fast Large
Slow
Digital

1266.
Services
Chief

1267.
Executive's
Children

1268.
and

1269. Young

1270.
People
Community

1272.
Planning
Corporate

1274.
Resources
Adults