The document discusses the concept of a "responsive organization" and how organizations need to transition from an efficiency focus of the Industrial Age to being more responsive in the Connected Age. It advocates for embracing experimentation, autonomy and transparency over planning, control and secrecy. It provides examples of how companies can apply these principles in areas like innovation, customer service and leadership. The document encourages readers to share how these ideas can make their own organizations more responsive.
35. INSTRUCTIONS
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