5. the idea we can design a perfectly bounded artifact
and simply drop it inside a dynamic environment has
become an increasingly difficult proposition
6. still, the way we frame and design services
is the way we frame and design products
7. N.Fein, Cocktail bar and restaurant at Hunts Point Market, the Bronx, NYC Black & White (http://www.nycbw.com/page/5/)
19. “my husband called the doctor for info, I visited the
website, fixed an appointment, booked a cab for the
day, got a reminder a day before, and had my tests”
29. “I wanted to go to the movies, so I checked IMDB,
DM’ed a friend, no Netflix, tried to book dinner,
skated all the way, got tickets, enjoyed 3D kaijus”
61. they might reflect the formal sectioning of an
enterprise architecture model, be the result of content
analysis, or emerge from the project’s own goals
81. interventions within an ecosystem broker between
the different instances presented by the ecosystem
itself, the actors, and the designers’ own vision
104. environmental information
social
unofficial jag
official jag
joburg PARKING MAPS
JOBURG
WEBSITE
SIGNAGE
NEWSLETTER
JAG’S
FACEBOOK
WEBSITE BOOKSHOP EVENTS EXHIBITS
DIRECTOR’S
FACEBOOK
TWITTER
DIRECTOR’S
FACEBOOK
JAG’S
FACEBOOK
CAFETERIABOOKSHOP TWITTER EVENTSSTUDENTS HAWKERS
JOUBERT
PARK
PUBLIC
TRANSPORT
SIGNAGE MAPS CITY
MAPS
CITY
MAPS
105. this process was condensed into 3 broad
approaches and 3 proposed lines of intervention