PowerPoint Presentation Slides Include: • Definitions of non-verbal communication • Learning objectives for this presentation • Nonverbal communication - definition (17 slides + 2 graphics) o Nonverbal communication – two categories (11 points) o Nonverbal communication – behaviors (18 points + table) • Nonverbal statistics (7 slides) o Nonverbal communication – quote • Nonverbal communication – tips for understanding (25 points) o Nonverbal communication – quote • 65 nonverbal behaviors - region – mid-section (arms and hands) (13 points) o Region – mid-section (arms and hands) (2 points) o Region – upper section (face and neck) (11 points) o Region – lower section (hips, legs, and feet – often difficult to observe because of obstructions) (9 points) o Nonverbal communication – quote • Analyze and understand (20 slides + table) o Nonverbal communication – quote • Neuro-linguistic programming - eye access cues (23 slides+ table) o Mirror neurons (5 points) • How to detect lies – 13 tips (24 slides + table) • Trivia – space (7 points) o Time – (3 points) o Touch (8 points) o Speech (11 points) o Objects (4 points) • Final thoughts (2 slides) • Actions steps (16 points)

1. NONVERBAL
COMMUNICATION
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2. 2
Program Objectives
( 1 of 2 )
NonVerbal Communication
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Hone your interpersonal advantages while
interacting with others.
Recognize how the eyes, face, body, and
appearance can send nonverbal messages.
Explore nonverbal behaviors that play vital role in
our communication.

3. 3
Program Objectives
( 2 of 2 )
NonVerbal Communication
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Be able to analyze the importance of nonverbal
communication.
Learn how to detect lies.
Understand eye access cues and what each cues
communicate.

4. 12
Nonverbal
Communication
NonVerbal Communication
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Definition
(4 of 17)
It also includes:
Touch.
Glance.
Vocal nuance.
Pause (silence).
Intonation.
Smell.
Word choice and syntax.
Sounds (paralanguage).

5. Main Elements
of Nonverbal
Communication
Voice
Gestures
Posture
Facial
Expression
s
Proximity
Touch
Appearanc
e
Eye
Contact
13
Nonverbal
Communication
NonVerbal Communication
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Definition
(5 of 17)

6. 14
Nonverbal
Communication
NonVerbal Communication
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Definition
(6 of 17)
Sending and receiving
messages in a variety of
ways without the use of
verbal codes (words).
Both intentional and
unintentional, although most
speakers/listeners are not
conscious of this.

7. 15
Nonverbal
Communication
NonVerbal Communication
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Definition
(7 of 17)
Definition (CBC): “nonverbal
communication involves those
nonverbal stimuli in a
communication setting that are
generated by both the source
[speaker] and his or her use of the
environment and that have potential
message value for the source or
receiver [listener] (Samovar et al).

8. 19
Nonverbal
Communication
NonVerbal Communication
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Definition
(11 of 17)
Mehrabian’s research on the
contributions of verbal and
nonverbal components of
communication are the most
misunderstood, misattributed, and
confused amongst all the
communications discussions
around the world.

9. 25
Nonverbal
Communication
NonVerbal Communication
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Definition
(17 of 17)
If it was true, does it
mean the when you read
a book 93% of the
meaning is lost?
Because there's no
nonverbals?
Of course not.

10. 26
Nonverbal
Communication
NonVerbal Communication
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Two Categories
(1 of 6)
Nonverbal messages
produced by the body.
1
Nonverbal messages produced by
the broad setting (time, space,
silence).
2

11. Kinesics
Vocalics
Physical Appearance
Haptics
Proxemics
Chronemics
Artifacts
Oculesics
Olfactics
Vocal Noises
Silence
Posture
Locomotion
40
Nonverbal
Communication
NonVerbal Communication
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Behaviors
(9 of 9)

12. 48
Nonverbal
Communication
NonVerbal Communication
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Quotations
The most important thing in
communication is hearing what isn't
said.”
Peter F. Drucker

13. Everyone has had
gut feelings that
what a person said
to you was untrue.
Listen to your
gut.
Your gut is your
inner expert on life
experiences,
training, beliefs,
and everything
that has made up
your past.
58
Nonverbal
Communication
NonVerbal Communication
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Tips for Understanding
(10 of 10)

14. Closed hand/fist
Anger, resistance, closed
mind.
Eye rub
Disagreement, yet doesn’t
want others to know.
64
65 Nonverbal Behaviors
(4 of 13)
NonVerbal Communication
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Region – Mid-section (Arms and hands):

15. Note:
Realize that there are
cross-culture variations for
the use of hand gestures.
Note:
Be aware of how often
gestures are used and what
they can mean in different
cultures.
65
65 Nonverbal Behaviors
(5 of 13)
NonVerbal Communication
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Region – Mid-section (Arms and hands):

16. 77
Analyze and Understand
NonVerbal Communication
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8 Steps to Follow
(2 of 20)
1
Gauge how close someone is to you.
The closer they are, the warmer their
opinions are of you.

17. 79
Analyze and Understand
NonVerbal Communication
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8 Steps to Follow
(4 of 20)
2
Watch their head position.
Overly tilted heads are a potential sign of
sympathy.
Alternatively, the person is trying to
convince you of their honesty.

18. 80
Analyze and Understand
NonVerbal Communication
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8 Steps to Follow
(5 of 20)
2
If people are complimented, they may be
shy, ashamed, timid, keeping distance from
the other person, in disbelief, or thinking to
oneself.
If it is after an explanation, then he or she
may be unsure if what he or she said was
correct.

19. Eyes Up and Left:
Non-dominant hemisphere
visualization – i.e.,
remembered imagery
(visual remembered).
Eyes Up and Right:
Dominant hemisphere
visualization – i.e.,
constructed imagery and
visual
fantasy (visual construction).
101
Neuro-linguistic Programming
NonVerbal Communication
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Eye Access Cues
(3 of 23)

20. Eyes Lateral Left:
Non-dominant hemisphere auditory
processing – i.e., remembered sounds,
words, and "tape loops" (Ar) and tonal
discrimination.
102
Neuro-linguistic Programming
NonVerbal Communication
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Eye Access Cues
(4 of 23)

21. 117
Neuro-linguistic
Programming
NonVerbal Communication
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Eye Access Cues
(19 of 23)
Auditory Digital (Internal Self Talk):
Take a moment and listen to the sound of your own inner voice.
How do you know it is your voice?
?
In what types of situations do you talk to yourself the most?
?
Think of the kinds of things that you say to yourself most often.

22. 141
How to Detect Lies – 13 Tips
(16 of 24)
NonVerbal Communication
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9
Listen for a subtle delay in responses to questions.
An honest answer comes quickly from memory.
Lies require a quick mental review of what they have
told others to avoid inconsistency and to make up
new details as needed.

23. 142
How to Detect Lies – 13 Tips
(17 of 24)
NonVerbal Communication
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10
Be conscious of their usage of words.
Verbal expression can give many clues as to whether
a person is lying, such as:

24. 150
How to Detect Lies – 13 Tips
(24 of 24)
NonVerbal Communication
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1. Observe how the person smiles.
2. Notice the behavior of other body parts.
3. Look out for micro expressions.
4. Watch their eyes.
5. Check for sweating.
6. Mind exaggerated details.
7. Notice the person’s eye movements.
8. Be sensitive to the person’s emotional expression.
9. Listen for a subtle delay in responses to questions.
10. Be conscious of their usage of words.
11. Allow silence to enter the conversation.
12. Change the subject quickly.
13. Watch his or her throat.

25. The use of time to
communicate is
culturally specific.
Americans’ habit
of showing up
"fashionably late"
to a party might be
considered rude
by more punctual
cultures.
Yet in Mexico, most
invitations do not even
specify a time when
guests are expected to
arrive.
156
Trivia
NonVerbal Communication
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Trivia – Time

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