SlideShare a Scribd company logo
1 of 21
Download to read offline
KSC
Knowledge Sharing Canvas
20 slides introduction - Septembre 15 - Slideshare
This proposal aims at detecting the key
forces in a Knowledge Sharing network.
We made the design of the canvas to be
memorable, easy to draw, recognizable
and helpful regarding writing answers 

on it, within any kind of technological and
cultural environment. 

We can’t wait on your feedback. We hope
it will complete the tools you use to
design, forecast, decide, excell.introduction
Our first tests on 15 new KP clients
Print or draw the canvas on the next slide,
write down your thoughts, sketch forces
The Knowledge Sharing Canvas is an
accessible, efficient and participatory
toolkit for knowledge enthusiasts to
succeed in analysing, designing,
developing, implementing and evaluating a
Knowledge Sharing Network. Describe your
own key clients use cases (status, metrics,
complication, resolution, aspiration).quick start
GIVERS
CHALLENGES OUTCOMES
FEEDBACKSTORIESCONTEXT
EXPERIENCE
TAKERSASSETS
RELATIONS ATTENTION
COMPANY NAME NETWORK NAME DATE AUTHOR
Knowledge Sharing Canvas
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
A4 FORMAT
Challenges
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What major issues our company is trying to tackle ?
What major issues do we personaly aspire to solve ?
How do we plan to react to our ever changing external
environment ?
What do we already know, what do we need to know ?
What drives the change ?
How do we make people accountable ?
Examples of challenges



Culture change,
organisation as a
whole
Guidance &
Assistance
Distributed locations
Allocation of time,
space and resources
Anticipation and
resilience
Action 



Define assumptions and
constraints
Experience
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
How do we reach people ?
How do we find out content and interact with ?
How would we describe the user experience ?
What are the weakness and strengths of the platforms?
What are the expectations of our users ?
How costly is it ?
Examples of experience



Platforms
Weekly meetings
Notifications
Personalised digests
Self-service libraries
Activity streams
Action 



Define requirements
Outcomes
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What kind of positive impacts do we see ?
How do we communicate them ?
Who benefit from them ?
How long do we plan to see them happen ?
How do we select and apply improvements ?
How do we build confidence ?
What future actions need to be done ?
Examples of outcomes



Performance, Insights,
competitiveness
Coordination,
decisions,
accountability
Learning/innovation
higher work
satisfaction
Support of individual
members, adaptable
teams
Action 



Make an impact
Context
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
How do we help mapping, identification and immediate
understanding ?
What are the key groups ?
How much categories do we have ? (Entity, Location,
Domain, etc)
How much tags do we have ?
How do we have a minimal context on any story ?
Examples of context



Organisation of
groups
Organisation of
informations
Organisation model
Projects
Communities
Action 



Create a map
Relations
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
How do we invite people to make relations between
stories, semantics, spaces and various assets ?
How do we filter informations ?
What are the common semantics ?
How critical is discovery, for which role?
How do we create shortcuts ?
Examples of relations
Association
Integration
Mandatory
Dependencies
Folders
Action 



Design for the future
Stories
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What kind of observations are shared ?
How collective are the inputs ?
How do we express our ideas, statuses, processes and
results ?
How do we explain them in ways that are exciting to others ?
Examples of stories



Persuasive practice
Explanation, Curation
Procedure, Report
New experiences, talks
Concepts, Theories
Explicit Analysis
Action 



Make it inclusive
Attention
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What kind of attention do we have ?
When do we ask for attention ?
How saturated and persevere are we ?
How do we generate equal attention ?
How do we know who’s listening ?
How do we communicate our attention to others ?
How do we measure attention ?
Examples of attention



Understanding and
absorption
Learning and
Immersion
Measurement and
awareness
Acknowledgement
Action 



Mobilize
Feedback
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What type of dialogues do we see ?
How do we capture the results of discussions in ways that are
useful to others ?
How do we invite to take the leadership and drive for clarity
and shared understanding ?
How do we create momentums ?
Which guidelines do we provide ?
Examples of feedback



Identify positives and
negatives
Options, Revision
Refined change,
timeline, scopes
Deliberation, Co-
decision, Partnership
Reward
Action 



Make work matter
Givers
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Who is invited to contribute ?
Who needs explicit instruction and support to give feedback
or contribute ?
Who’s autonomous ? Who’s supportive ?
Who has collaborative competence, including people with
less or different knowledge than themselves ?
When do we want to engage distributed teams ?
Who’s an expert ?
Examples of givers



Human sensors,
collectors
Facilitators,
communicators
Change agents
Project managers
Push type learners
Action 



Believe in others
Assets
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What’s valuable, re-usable, critical or relevant ?
What have we learned?
Why is it not shared?
What is the cost if we lose those assets?
How do we refine the Known and process the New ?
Examples of assets



Files
Data
Archives
Conversations
Implicit Outputs
Research & Personal
knowledge
Facts & Figures (Before,
during, after)
Action 



Kill the drives
Takers
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Who is invited to read ?
Who’s able to engage in and with unknown peers based on
their own perspective, knowledge and experience ?
How do we balance focus ?
How do we create rendezvous ?
Examples of takers



Information
consumers



Onboarding
Pull type learners,
critics
All employees
Action 



Reduce emails
Conclusion
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Which box is empty and why ?
Where did we put too much focus ?
What are the next steps ?
Who should we invite to iterate with this toolkit ?
Example of conclusion



New experience
Reworked guidelines
Lead by example
Participatory classes
Onboarding
rethinking
Action 



Be cooperative
Take the role of someone else in your
company and write for that person
Social Knowledge. World leader in building
materials, Lafarge develops products in five areas:
cement, aggregates, concrete, plaster and asphalt.
They started in 2005 a long-term KM program with
a long list of objectives, including those
Improve individual & group performance
Create & uncover expert profiles
Accelerate the transfer of best practices
Identify local best practices that could become standard
for the group.
Let’s see in details on the KSC…example
Use case Social Knowledge
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Per countries

Per function
Performance growth for
finance, industrial ops,
HR, marketing
Health & Safety,
Aggregates & Asphalt,
Concretes, Supply
Chain Performance,
Innovation, R&D,
Communication
Unified knowledge bases
9 languages, including
taxonomy
Enrich thanks to
operational
experiences
500 monthly contributors
Disseminate top/down standards,
guidelines, procedures Re-usable
Synergies
GIVERS
CHALLENGES OUTCOMES
FEEDBACKSTORIESCONTEXT
EXPERIENCE
TAKERSASSETS
RELATIONS ATTENTION
Change management
program
Users are not afraid
of commenting or
asking questions
(self-confidence &
collaboration)
5000 monthly users
1000 files
downloaded
per month
300’000 files
Consistent
20’000 activated profiles

36000 potential
Collections of
knowledge

Group VPs as champions
SVP Performance, SVP IT, 

CEO as sponsors
One entry point
Cost reduction
Collective recognition
45 KM country managers
Previously 330 data bases (lotus notes)
Mandatory
Validation
1500 

good practices 

per month
Function managers as
sponsors
Connector to Google Drive Jive
September 1st 2015
Raphaël Briner
CMO & Co-Founder 

at Knowledge Plaza
author
Guidance, 

alignment
Shared 

language
Impact
Raphaël Ecosystem
Supporting team
Calls
Questions
Maps
Fuzzy topic
Experience, clients,
external stories
Manchester
Geneva
KP, Innovation
Nice printable design
Enthusiasm
Energy
New ideas
Ecosystem
Chapter 2.
Patterns
Chapter 3.
Dynamics 

Appendixes.

Purposes
There is more ! 

Join our sphere to download the full pdf booklet including
www.knowledgeplaza.net/sphere

More Related Content

What's hot

Customer Research & Persona Development
Customer Research & Persona DevelopmentCustomer Research & Persona Development
Customer Research & Persona DevelopmentWilliam Evans
 
Marketing Automation Center of Excellence (CoE): Governance Structure for Con...
Marketing Automation Center of Excellence (CoE): Governance Structure for Con...Marketing Automation Center of Excellence (CoE): Governance Structure for Con...
Marketing Automation Center of Excellence (CoE): Governance Structure for Con...Guilda
 
Customer experience architecture
Customer experience architectureCustomer experience architecture
Customer experience architectureLivework Studio
 
Strategic Planning Toolkit - Framework, Best Practices and Templates
Strategic Planning Toolkit - Framework, Best Practices and TemplatesStrategic Planning Toolkit - Framework, Best Practices and Templates
Strategic Planning Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
 
Complete Business Frameworks Reference Guide
Complete Business Frameworks Reference GuideComplete Business Frameworks Reference Guide
Complete Business Frameworks Reference GuideFlevy.com Best Practices
 
How to Think Product Analytics in PM Interviews by Amazon Sr PM
How to Think Product Analytics in PM Interviews by Amazon Sr PMHow to Think Product Analytics in PM Interviews by Amazon Sr PM
How to Think Product Analytics in PM Interviews by Amazon Sr PMProduct School
 
Running a Value Proposition Design Workshop as Part of Product Discovery
Running a Value Proposition Design Workshop as Part of Product DiscoveryRunning a Value Proposition Design Workshop as Part of Product Discovery
Running a Value Proposition Design Workshop as Part of Product DiscoveryPhilipp Engel
 
Value Proposition Design
Value Proposition DesignValue Proposition Design
Value Proposition DesignYves Pigneur
 
Product Backlog Refinement with Structured Conversations
Product Backlog Refinement with Structured ConversationsProduct Backlog Refinement with Structured Conversations
Product Backlog Refinement with Structured ConversationsEBG Consulting, Inc.
 
Go to Market Strategy Template
Go to Market Strategy TemplateGo to Market Strategy Template
Go to Market Strategy TemplateSoren Kaplan
 
Business Design Toolkit - Design Sojourn
Business Design Toolkit - Design SojournBusiness Design Toolkit - Design Sojourn
Business Design Toolkit - Design Sojourndesignsojourn
 
Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...
Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...
Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...Dan Olsen
 
M&A for Management Consultants & Business Analysts
M&A for Management Consultants & Business AnalystsM&A for Management Consultants & Business Analysts
M&A for Management Consultants & Business AnalystsAsen Gyczew
 
Writing better creative briefs
Writing better creative briefsWriting better creative briefs
Writing better creative briefsAnton Reyniers
 
Business Model Generation Value Proposition PowerPoint Presentation Slides
Business Model Generation Value Proposition PowerPoint Presentation SlidesBusiness Model Generation Value Proposition PowerPoint Presentation Slides
Business Model Generation Value Proposition PowerPoint Presentation SlidesSlideTeam
 
2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptx
2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptx2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptx
2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptxRajaSekhar382588
 
The Power of Words: Why Writing is Designing too Morgenbooster
The Power of Words: Why Writing is Designing too MorgenboosterThe Power of Words: Why Writing is Designing too Morgenbooster
The Power of Words: Why Writing is Designing too Morgenbooster1508 A/S
 
Testing Business Ideas by David Bland & Alex Osterwalder
Testing Business Ideas by David Bland & Alex Osterwalder Testing Business Ideas by David Bland & Alex Osterwalder
Testing Business Ideas by David Bland & Alex Osterwalder Peerasak C.
 
Business Architecture Explained
Business Architecture ExplainedBusiness Architecture Explained
Business Architecture Explainedaaronwilliamson
 

What's hot (20)

Sustainable Business Model Canvas
Sustainable Business Model CanvasSustainable Business Model Canvas
Sustainable Business Model Canvas
 
Customer Research & Persona Development
Customer Research & Persona DevelopmentCustomer Research & Persona Development
Customer Research & Persona Development
 
Marketing Automation Center of Excellence (CoE): Governance Structure for Con...
Marketing Automation Center of Excellence (CoE): Governance Structure for Con...Marketing Automation Center of Excellence (CoE): Governance Structure for Con...
Marketing Automation Center of Excellence (CoE): Governance Structure for Con...
 
Customer experience architecture
Customer experience architectureCustomer experience architecture
Customer experience architecture
 
Strategic Planning Toolkit - Framework, Best Practices and Templates
Strategic Planning Toolkit - Framework, Best Practices and TemplatesStrategic Planning Toolkit - Framework, Best Practices and Templates
Strategic Planning Toolkit - Framework, Best Practices and Templates
 
Complete Business Frameworks Reference Guide
Complete Business Frameworks Reference GuideComplete Business Frameworks Reference Guide
Complete Business Frameworks Reference Guide
 
How to Think Product Analytics in PM Interviews by Amazon Sr PM
How to Think Product Analytics in PM Interviews by Amazon Sr PMHow to Think Product Analytics in PM Interviews by Amazon Sr PM
How to Think Product Analytics in PM Interviews by Amazon Sr PM
 
Running a Value Proposition Design Workshop as Part of Product Discovery
Running a Value Proposition Design Workshop as Part of Product DiscoveryRunning a Value Proposition Design Workshop as Part of Product Discovery
Running a Value Proposition Design Workshop as Part of Product Discovery
 
Value Proposition Design
Value Proposition DesignValue Proposition Design
Value Proposition Design
 
Product Backlog Refinement with Structured Conversations
Product Backlog Refinement with Structured ConversationsProduct Backlog Refinement with Structured Conversations
Product Backlog Refinement with Structured Conversations
 
Go to Market Strategy Template
Go to Market Strategy TemplateGo to Market Strategy Template
Go to Market Strategy Template
 
Business Design Toolkit - Design Sojourn
Business Design Toolkit - Design SojournBusiness Design Toolkit - Design Sojourn
Business Design Toolkit - Design Sojourn
 
Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...
Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...
Product Management by Numbers: Using Metrics To Optimize Your Product by Dan ...
 
M&A for Management Consultants & Business Analysts
M&A for Management Consultants & Business AnalystsM&A for Management Consultants & Business Analysts
M&A for Management Consultants & Business Analysts
 
Writing better creative briefs
Writing better creative briefsWriting better creative briefs
Writing better creative briefs
 
Business Model Generation Value Proposition PowerPoint Presentation Slides
Business Model Generation Value Proposition PowerPoint Presentation SlidesBusiness Model Generation Value Proposition PowerPoint Presentation Slides
Business Model Generation Value Proposition PowerPoint Presentation Slides
 
2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptx
2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptx2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptx
2._Management_Consulting_Toolkit_-_Overview_and_Approach.pptx
 
The Power of Words: Why Writing is Designing too Morgenbooster
The Power of Words: Why Writing is Designing too MorgenboosterThe Power of Words: Why Writing is Designing too Morgenbooster
The Power of Words: Why Writing is Designing too Morgenbooster
 
Testing Business Ideas by David Bland & Alex Osterwalder
Testing Business Ideas by David Bland & Alex Osterwalder Testing Business Ideas by David Bland & Alex Osterwalder
Testing Business Ideas by David Bland & Alex Osterwalder
 
Business Architecture Explained
Business Architecture ExplainedBusiness Architecture Explained
Business Architecture Explained
 

Similar to Knowledge Sharing Canvas

Transforming Museums: Toolkit for Change
Transforming Museums: Toolkit for ChangeTransforming Museums: Toolkit for Change
Transforming Museums: Toolkit for ChangeElliot Felix
 
7 tactics to gain big savings through collaboration
7 tactics to gain big savings through collaboration7 tactics to gain big savings through collaboration
7 tactics to gain big savings through collaborationStephen Abram
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of PracticeNoel Hatch
 
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...Joe Lamantia
 
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline TechnologiesUX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline TechnologiesUX STRAT
 
Social networks week 1
Social networks   week 1Social networks   week 1
Social networks week 1John Bourne
 
How To Choose A Jms
How To Choose A JmsHow To Choose A Jms
How To Choose A Jmsgtully
 
Business Value of Social Software
Business Value of Social SoftwareBusiness Value of Social Software
Business Value of Social SoftwareBlue Economy Agency
 
Information Architecture
Information ArchitectureInformation Architecture
Information ArchitectureOlivier Tripet
 
Taking the next step: Building Organisational Co-design Capability
Taking the next step: Building Organisational Co-design CapabilityTaking the next step: Building Organisational Co-design Capability
Taking the next step: Building Organisational Co-design CapabilityPenny Hagen
 
Knowledge Management In The Real World
Knowledge  Management In The  Real  WorldKnowledge  Management In The  Real  World
Knowledge Management In The Real WorldStan Garfield
 
Convergence - Diverse Journeys to the Same Truth
Convergence - Diverse Journeys to the Same TruthConvergence - Diverse Journeys to the Same Truth
Convergence - Diverse Journeys to the Same Truthjack_maher
 
Harnessing the benefits of online communities of practice (CoPs)
Harnessing the benefits of online communities of practice (CoPs)Harnessing the benefits of online communities of practice (CoPs)
Harnessing the benefits of online communities of practice (CoPs)johnt
 
Fruitful Partnerships and Ecosystems
Fruitful Partnerships and EcosystemsFruitful Partnerships and Ecosystems
Fruitful Partnerships and EcosystemsExove
 
Getting Started with Enterprise Social Networking
Getting Started with Enterprise Social NetworkingGetting Started with Enterprise Social Networking
Getting Started with Enterprise Social NetworkingDavid Stephens
 
January15 2009 Pat Robinson Betterment
January15 2009 Pat Robinson BettermentJanuary15 2009 Pat Robinson Betterment
January15 2009 Pat Robinson Bettermentthmvmnt
 
Beyond Co-design. How open collaboration formats can enhance your design proc...
Beyond Co-design. How open collaboration formats can enhance your design proc...Beyond Co-design. How open collaboration formats can enhance your design proc...
Beyond Co-design. How open collaboration formats can enhance your design proc...johanna kollmann
 

Similar to Knowledge Sharing Canvas (20)

Transforming Museums: Toolkit for Change
Transforming Museums: Toolkit for ChangeTransforming Museums: Toolkit for Change
Transforming Museums: Toolkit for Change
 
7 tactics to gain big savings through collaboration
7 tactics to gain big savings through collaboration7 tactics to gain big savings through collaboration
7 tactics to gain big savings through collaboration
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of Practice
 
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
 
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline TechnologiesUX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
 
Social networks week 1
Social networks   week 1Social networks   week 1
Social networks week 1
 
How To Choose A Jms
How To Choose A JmsHow To Choose A Jms
How To Choose A Jms
 
Business Value of Social Software
Business Value of Social SoftwareBusiness Value of Social Software
Business Value of Social Software
 
New Approaches to Knowledge Management (part 1)
New Approaches to Knowledge Management (part 1)New Approaches to Knowledge Management (part 1)
New Approaches to Knowledge Management (part 1)
 
Information Architecture
Information ArchitectureInformation Architecture
Information Architecture
 
Taking the next step: Building Organisational Co-design Capability
Taking the next step: Building Organisational Co-design CapabilityTaking the next step: Building Organisational Co-design Capability
Taking the next step: Building Organisational Co-design Capability
 
Knowledge Management In The Real World
Knowledge  Management In The  Real  WorldKnowledge  Management In The  Real  World
Knowledge Management In The Real World
 
Call2013
Call2013Call2013
Call2013
 
Convergence - Diverse Journeys to the Same Truth
Convergence - Diverse Journeys to the Same TruthConvergence - Diverse Journeys to the Same Truth
Convergence - Diverse Journeys to the Same Truth
 
Harnessing the benefits of online communities of practice (CoPs)
Harnessing the benefits of online communities of practice (CoPs)Harnessing the benefits of online communities of practice (CoPs)
Harnessing the benefits of online communities of practice (CoPs)
 
Fruitful Partnerships and Ecosystems
Fruitful Partnerships and EcosystemsFruitful Partnerships and Ecosystems
Fruitful Partnerships and Ecosystems
 
Getting Started with Enterprise Social Networking
Getting Started with Enterprise Social NetworkingGetting Started with Enterprise Social Networking
Getting Started with Enterprise Social Networking
 
January15 2009 Pat Robinson Betterment
January15 2009 Pat Robinson BettermentJanuary15 2009 Pat Robinson Betterment
January15 2009 Pat Robinson Betterment
 
Beyond Co-design. How open collaboration formats can enhance your design proc...
Beyond Co-design. How open collaboration formats can enhance your design proc...Beyond Co-design. How open collaboration formats can enhance your design proc...
Beyond Co-design. How open collaboration formats can enhance your design proc...
 
Art and Economy
Art and EconomyArt and Economy
Art and Economy
 

More from Raphaël Briner

2015 05 02 lift conference - digital transformation
2015 05 02 lift conference - digital transformation2015 05 02 lift conference - digital transformation
2015 05 02 lift conference - digital transformationRaphaël Briner
 
Histoire de changement de marque...
Histoire de changement de marque...Histoire de changement de marque...
Histoire de changement de marque...Raphaël Briner
 
Swiss Ventures Survey - Le reseau/Bilan - Forum de l'Innovation
Swiss Ventures Survey - Le reseau/Bilan - Forum de l'InnovationSwiss Ventures Survey - Le reseau/Bilan - Forum de l'Innovation
Swiss Ventures Survey - Le reseau/Bilan - Forum de l'InnovationRaphaël Briner
 
Social/Geo/Real-Time/Mobile - The new quadrant
Social/Geo/Real-Time/Mobile - The new quadrantSocial/Geo/Real-Time/Mobile - The new quadrant
Social/Geo/Real-Time/Mobile - The new quadrantRaphaël Briner
 
Barack Obama et le socialmedia
Barack Obama et le socialmediaBarack Obama et le socialmedia
Barack Obama et le socialmediaRaphaël Briner
 

More from Raphaël Briner (9)

2015 05 02 lift conference - digital transformation
2015 05 02 lift conference - digital transformation2015 05 02 lift conference - digital transformation
2015 05 02 lift conference - digital transformation
 
Open innovation 2014
Open innovation 2014Open innovation 2014
Open innovation 2014
 
Histoire de changement de marque...
Histoire de changement de marque...Histoire de changement de marque...
Histoire de changement de marque...
 
Swiss Ventures Survey - Le reseau/Bilan - Forum de l'Innovation
Swiss Ventures Survey - Le reseau/Bilan - Forum de l'InnovationSwiss Ventures Survey - Le reseau/Bilan - Forum de l'Innovation
Swiss Ventures Survey - Le reseau/Bilan - Forum de l'Innovation
 
HyperWeek 2.9
HyperWeek 2.9HyperWeek 2.9
HyperWeek 2.9
 
Technoark Briner
Technoark BrinerTechnoark Briner
Technoark Briner
 
Social/Geo/Real-Time/Mobile - The new quadrant
Social/Geo/Real-Time/Mobile - The new quadrantSocial/Geo/Real-Time/Mobile - The new quadrant
Social/Geo/Real-Time/Mobile - The new quadrant
 
Barack Obama et le socialmedia
Barack Obama et le socialmediaBarack Obama et le socialmedia
Barack Obama et le socialmedia
 
Open Web
Open WebOpen Web
Open Web
 

Recently uploaded

Buy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptxBuy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptxPrecize Formely Leadoff
 
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGeckoRWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGeckoCoinGecko
 
Stock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdfStock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdfMichael Silva
 
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.KumarJayaraman3
 
The Pension Regulator's "desputed numbers"
The Pension Regulator's "desputed numbers"The Pension Regulator's "desputed numbers"
The Pension Regulator's "desputed numbers"Henry Tapper
 
2024.03 Strategic Resources Presentation
2024.03 Strategic Resources Presentation2024.03 Strategic Resources Presentation
2024.03 Strategic Resources PresentationAdnet Communications
 
TriStar Gold- 03-13-2024 presentation pdf
TriStar Gold- 03-13-2024 presentation pdfTriStar Gold- 03-13-2024 presentation pdf
TriStar Gold- 03-13-2024 presentation pdfAdnet Communications
 
The Power Laws of Bitcoin: How can an S-curve be a power law?
The Power Laws of Bitcoin: How can an S-curve be a power law?The Power Laws of Bitcoin: How can an S-curve be a power law?
The Power Laws of Bitcoin: How can an S-curve be a power law?Stephen Perrenod
 
Hungarys economy made by Robert Miklos
Hungarys economy   made by Robert MiklosHungarys economy   made by Robert Miklos
Hungarys economy made by Robert Miklosbeduinpower135
 
CSR01P4 The foundations of CSR Part 4 Economic
CSR01P4 The foundations of CSR Part 4 EconomicCSR01P4 The foundations of CSR Part 4 Economic
CSR01P4 The foundations of CSR Part 4 EconomicMatthieu Bruckert
 
ACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTES
ACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTESACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTES
ACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTESKumarJayaraman3
 
ENT ospe 1 .pdf .....good and easy for medical
ENT ospe 1 .pdf .....good and easy for medicalENT ospe 1 .pdf .....good and easy for medical
ENT ospe 1 .pdf .....good and easy for medicalabaidurrehman0546
 
Shrambal_Distributors_Newsletter_Mar_2024.pdf
Shrambal_Distributors_Newsletter_Mar_2024.pdfShrambal_Distributors_Newsletter_Mar_2024.pdf
Shrambal_Distributors_Newsletter_Mar_2024.pdfvikashdidwania1
 
Slideshare - ONS Economic Forum Slidepack - 18 March 2024.pptx
Slideshare - ONS Economic Forum Slidepack - 18 March 2024.pptxSlideshare - ONS Economic Forum Slidepack - 18 March 2024.pptx
Slideshare - ONS Economic Forum Slidepack - 18 March 2024.pptxOffice for National Statistics
 
Mphasis - Schwab Newsletter PDF - Sample 8707
Mphasis - Schwab Newsletter PDF - Sample 8707Mphasis - Schwab Newsletter PDF - Sample 8707
Mphasis - Schwab Newsletter PDF - Sample 8707harshan90
 
Taipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for TourismTaipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for TourismBrian Lin
 
Contracts with Interdependent Preferences
Contracts with Interdependent PreferencesContracts with Interdependent Preferences
Contracts with Interdependent PreferencesGRAPE
 
Stock Market Brief Deck for March 19 2024.pdf
Stock Market Brief Deck for March 19 2024.pdfStock Market Brief Deck for March 19 2024.pdf
Stock Market Brief Deck for March 19 2024.pdfMichael Silva
 
CLUB DEAL - DECK INVESTOR
CLUB DEAL - DECK INVESTORCLUB DEAL - DECK INVESTOR
CLUB DEAL - DECK INVESTORhnaour
 

Recently uploaded (20)

Buy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptxBuy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptx
 
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGeckoRWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
 
Stock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdfStock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdf
 
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
 
The Pension Regulator's "desputed numbers"
The Pension Regulator's "desputed numbers"The Pension Regulator's "desputed numbers"
The Pension Regulator's "desputed numbers"
 
2024.03 Strategic Resources Presentation
2024.03 Strategic Resources Presentation2024.03 Strategic Resources Presentation
2024.03 Strategic Resources Presentation
 
TriStar Gold- 03-13-2024 presentation pdf
TriStar Gold- 03-13-2024 presentation pdfTriStar Gold- 03-13-2024 presentation pdf
TriStar Gold- 03-13-2024 presentation pdf
 
The Power Laws of Bitcoin: How can an S-curve be a power law?
The Power Laws of Bitcoin: How can an S-curve be a power law?The Power Laws of Bitcoin: How can an S-curve be a power law?
The Power Laws of Bitcoin: How can an S-curve be a power law?
 
Hungarys economy made by Robert Miklos
Hungarys economy   made by Robert MiklosHungarys economy   made by Robert Miklos
Hungarys economy made by Robert Miklos
 
CSR01P4 The foundations of CSR Part 4 Economic
CSR01P4 The foundations of CSR Part 4 EconomicCSR01P4 The foundations of CSR Part 4 Economic
CSR01P4 The foundations of CSR Part 4 Economic
 
ACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTES
ACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTESACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTES
ACCOUNTING FOR BUSINESS.II BRANCH ACCOUNTS NOTES
 
ENT ospe 1 .pdf .....good and easy for medical
ENT ospe 1 .pdf .....good and easy for medicalENT ospe 1 .pdf .....good and easy for medical
ENT ospe 1 .pdf .....good and easy for medical
 
Shrambal_Distributors_Newsletter_Mar_2024.pdf
Shrambal_Distributors_Newsletter_Mar_2024.pdfShrambal_Distributors_Newsletter_Mar_2024.pdf
Shrambal_Distributors_Newsletter_Mar_2024.pdf
 
Slideshare - ONS Economic Forum Slidepack - 18 March 2024.pptx
Slideshare - ONS Economic Forum Slidepack - 18 March 2024.pptxSlideshare - ONS Economic Forum Slidepack - 18 March 2024.pptx
Slideshare - ONS Economic Forum Slidepack - 18 March 2024.pptx
 
Mphasis - Schwab Newsletter PDF - Sample 8707
Mphasis - Schwab Newsletter PDF - Sample 8707Mphasis - Schwab Newsletter PDF - Sample 8707
Mphasis - Schwab Newsletter PDF - Sample 8707
 
Taipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for TourismTaipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
 
Contracts with Interdependent Preferences
Contracts with Interdependent PreferencesContracts with Interdependent Preferences
Contracts with Interdependent Preferences
 
Stock Market Brief Deck for March 19 2024.pdf
Stock Market Brief Deck for March 19 2024.pdfStock Market Brief Deck for March 19 2024.pdf
Stock Market Brief Deck for March 19 2024.pdf
 
CLUB DEAL - DECK INVESTOR
CLUB DEAL - DECK INVESTORCLUB DEAL - DECK INVESTOR
CLUB DEAL - DECK INVESTOR
 
Monthly Economic Monitoring of Ukraine No.230, March 2024
Monthly Economic Monitoring of Ukraine No.230, March 2024Monthly Economic Monitoring of Ukraine No.230, March 2024
Monthly Economic Monitoring of Ukraine No.230, March 2024
 

Knowledge Sharing Canvas

  • 1. KSC Knowledge Sharing Canvas 20 slides introduction - Septembre 15 - Slideshare
  • 2. This proposal aims at detecting the key forces in a Knowledge Sharing network. We made the design of the canvas to be memorable, easy to draw, recognizable and helpful regarding writing answers 
 on it, within any kind of technological and cultural environment. 
 We can’t wait on your feedback. We hope it will complete the tools you use to design, forecast, decide, excell.introduction
  • 3. Our first tests on 15 new KP clients
  • 4. Print or draw the canvas on the next slide, write down your thoughts, sketch forces The Knowledge Sharing Canvas is an accessible, efficient and participatory toolkit for knowledge enthusiasts to succeed in analysing, designing, developing, implementing and evaluating a Knowledge Sharing Network. Describe your own key clients use cases (status, metrics, complication, resolution, aspiration).quick start
  • 5. GIVERS CHALLENGES OUTCOMES FEEDBACKSTORIESCONTEXT EXPERIENCE TAKERSASSETS RELATIONS ATTENTION COMPANY NAME NETWORK NAME DATE AUTHOR Knowledge Sharing Canvas Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence A4 FORMAT
  • 6. Challenges Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What major issues our company is trying to tackle ? What major issues do we personaly aspire to solve ? How do we plan to react to our ever changing external environment ? What do we already know, what do we need to know ? What drives the change ? How do we make people accountable ? Examples of challenges
 
 Culture change, organisation as a whole Guidance & Assistance Distributed locations Allocation of time, space and resources Anticipation and resilience Action 
 
 Define assumptions and constraints
  • 7. Experience Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence How do we reach people ? How do we find out content and interact with ? How would we describe the user experience ? What are the weakness and strengths of the platforms? What are the expectations of our users ? How costly is it ? Examples of experience
 
 Platforms Weekly meetings Notifications Personalised digests Self-service libraries Activity streams Action 
 
 Define requirements
  • 8. Outcomes Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What kind of positive impacts do we see ? How do we communicate them ? Who benefit from them ? How long do we plan to see them happen ? How do we select and apply improvements ? How do we build confidence ? What future actions need to be done ? Examples of outcomes
 
 Performance, Insights, competitiveness Coordination, decisions, accountability Learning/innovation higher work satisfaction Support of individual members, adaptable teams Action 
 
 Make an impact
  • 9. Context Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence How do we help mapping, identification and immediate understanding ? What are the key groups ? How much categories do we have ? (Entity, Location, Domain, etc) How much tags do we have ? How do we have a minimal context on any story ? Examples of context
 
 Organisation of groups Organisation of informations Organisation model Projects Communities Action 
 
 Create a map
  • 10. Relations Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence How do we invite people to make relations between stories, semantics, spaces and various assets ? How do we filter informations ? What are the common semantics ? How critical is discovery, for which role? How do we create shortcuts ? Examples of relations Association Integration Mandatory Dependencies Folders Action 
 
 Design for the future
  • 11. Stories Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What kind of observations are shared ? How collective are the inputs ? How do we express our ideas, statuses, processes and results ? How do we explain them in ways that are exciting to others ? Examples of stories
 
 Persuasive practice Explanation, Curation Procedure, Report New experiences, talks Concepts, Theories Explicit Analysis Action 
 
 Make it inclusive
  • 12. Attention Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What kind of attention do we have ? When do we ask for attention ? How saturated and persevere are we ? How do we generate equal attention ? How do we know who’s listening ? How do we communicate our attention to others ? How do we measure attention ? Examples of attention
 
 Understanding and absorption Learning and Immersion Measurement and awareness Acknowledgement Action 
 
 Mobilize
  • 13. Feedback Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What type of dialogues do we see ? How do we capture the results of discussions in ways that are useful to others ? How do we invite to take the leadership and drive for clarity and shared understanding ? How do we create momentums ? Which guidelines do we provide ? Examples of feedback
 
 Identify positives and negatives Options, Revision Refined change, timeline, scopes Deliberation, Co- decision, Partnership Reward Action 
 
 Make work matter
  • 14. Givers Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Who is invited to contribute ? Who needs explicit instruction and support to give feedback or contribute ? Who’s autonomous ? Who’s supportive ? Who has collaborative competence, including people with less or different knowledge than themselves ? When do we want to engage distributed teams ? Who’s an expert ? Examples of givers
 
 Human sensors, collectors Facilitators, communicators Change agents Project managers Push type learners Action 
 
 Believe in others
  • 15. Assets Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What’s valuable, re-usable, critical or relevant ? What have we learned? Why is it not shared? What is the cost if we lose those assets? How do we refine the Known and process the New ? Examples of assets
 
 Files Data Archives Conversations Implicit Outputs Research & Personal knowledge Facts & Figures (Before, during, after) Action 
 
 Kill the drives
  • 16. Takers Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Who is invited to read ? Who’s able to engage in and with unknown peers based on their own perspective, knowledge and experience ? How do we balance focus ? How do we create rendezvous ? Examples of takers
 
 Information consumers
 
 Onboarding Pull type learners, critics All employees Action 
 
 Reduce emails
  • 17. Conclusion Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Which box is empty and why ? Where did we put too much focus ? What are the next steps ? Who should we invite to iterate with this toolkit ? Example of conclusion
 
 New experience Reworked guidelines Lead by example Participatory classes Onboarding rethinking Action 
 
 Be cooperative Take the role of someone else in your company and write for that person
  • 18. Social Knowledge. World leader in building materials, Lafarge develops products in five areas: cement, aggregates, concrete, plaster and asphalt. They started in 2005 a long-term KM program with a long list of objectives, including those Improve individual & group performance Create & uncover expert profiles Accelerate the transfer of best practices Identify local best practices that could become standard for the group. Let’s see in details on the KSC…example
  • 19. Use case Social Knowledge Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Per countries Per function Performance growth for finance, industrial ops, HR, marketing Health & Safety, Aggregates & Asphalt, Concretes, Supply Chain Performance, Innovation, R&D, Communication Unified knowledge bases 9 languages, including taxonomy Enrich thanks to operational experiences 500 monthly contributors Disseminate top/down standards, guidelines, procedures Re-usable Synergies GIVERS CHALLENGES OUTCOMES FEEDBACKSTORIESCONTEXT EXPERIENCE TAKERSASSETS RELATIONS ATTENTION Change management program Users are not afraid of commenting or asking questions (self-confidence & collaboration) 5000 monthly users 1000 files downloaded per month 300’000 files Consistent 20’000 activated profiles 36000 potential Collections of knowledge Group VPs as champions SVP Performance, SVP IT, 
 CEO as sponsors One entry point Cost reduction Collective recognition 45 KM country managers Previously 330 data bases (lotus notes) Mandatory Validation 1500 
 good practices 
 per month Function managers as sponsors Connector to Google Drive Jive September 1st 2015
  • 20. Raphaël Briner CMO & Co-Founder 
 at Knowledge Plaza author Guidance, 
 alignment Shared 
 language Impact Raphaël Ecosystem Supporting team Calls Questions Maps Fuzzy topic Experience, clients, external stories Manchester Geneva KP, Innovation Nice printable design Enthusiasm Energy New ideas Ecosystem
  • 21. Chapter 2. Patterns Chapter 3. Dynamics 
 Appendixes.
 Purposes There is more ! 
 Join our sphere to download the full pdf booklet including www.knowledgeplaza.net/sphere