A case study on West Indies Yacht Club Resort

A CASE STUDY ON WEST INDIES YACHT CLUB RESORT: WHEN CULTURES COLLIDE PRESENTED BY MD. RAJIB HOSSAIN (MBA-090302) HOSSAIN AHMAD (MBA-090310) MD. SAIFUL ISLAM (MBA-090311)

SITUATIONAL OVERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object]

Problems ,[object Object],[object Object],[object Object]

BRITISH VIRGIN ISLAND’S TOURISM MARKET ,[object Object],[object Object],[object Object],[object Object],[object Object]

UPSCALE HOTELS IN BRITISH VIRGIN ISLANDS Piter Island Yacht Club 50 rooms. $395-$525

34 rooms $395-$695 One restaurant. 3 tennis court A private beach with a bar. A small marina. Several miles of natural trails . 12 rooms A beachfront restaurant A protected anchorage for charter boat. Sandy beach. $400-$600 98 rooms . $480-$1000 A fine-dining restaurant. Small boats(Sunfish,Lasers) Waretskiing ,day excursions Diving sites for guests. 95 rooms. $390-$595 (with meal & access to all water sports equipment)

BVI Labor Market Laws and Regulation and its Impact on Success of WIYCR ,[object Object],[object Object]

[object Object],[object Object],BVI Labor Market Laws and Regulation and its Impact on Success of WIYCR

The organization in the eye of different employees ,[object Object],[object Object],[object Object],[object Object],[object Object]

The organization in the eye of different employees ,[object Object],[object Object],[object Object],[object Object]

The organization in the eye of different employees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dowd’s Observation ,[object Object],[object Object],[object Object],[object Object],[object Object]

High Expatriate Turnover ,[object Object],[object Object],Low Motivation of Employees Task not completed well Unable to meet expectations Quit Job

Rising tension between Expatriate and Local Staff ,[object Object],[object Object],[object Object],[object Object],[object Object]

Low employee motivation ,[object Object],[object Object],[object Object],[object Object],Foreign staff: Achievement Local staff: Nurturing

Rising Number of Guest Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analyzing Opportunities and Threats Declining customer service may decline standard of service Targeting families and catering to their needs Extensive water-sport facilities Competition/ Consumer Cultural difference may tap vast to cope with Cultural diversity promoted Social Lack of proper transportation hinders growth Established Industry provides job security Economical Strict Government regulation dissuaded developers Strict Government regulation ensure local jobs Political Threats Opportunities

Analyzing Opportunities and Threats Hourly salary-costs are variable Lower wages for local employees Accounting Division between HO and resort management Seeks professional help Management Demographics are changing Strong marketing director, successful recent campaign Marketing Threats Opportunities

Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Building Strong Leadership ,[object Object],[object Object]

Increased Communication- Building Brust ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improving the team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effective performance measures ,[object Object],[object Object],[object Object]

Alternative Solution ,[object Object],[object Object],[object Object]

A case study on West Indies Yacht Club Resort

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (20)

Ähnlich wie A case study on West Indies Yacht Club Resort

Ähnlich wie A case study on West Indies Yacht Club Resort (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

A case study on West Indies Yacht Club Resort

Hinweis der Redaktion