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TRAITS OF A GOOD LISTENER
RAJESH GOSWAMI
 Sometimes when we feel that
the speaker is irrational and
illogical in his views, We cannot
tolerate under certain
circumstances. Here are some
guidelines which enable us to
develop an attitude of tolerance
and understanding
INTRODUCTION
 Being non- evaluating
 Paraphrasing
 Reflecting implications
 Reflecting hidden feelings
 Inviting further contribution
 Responding nonverbally
if you are an active listener your verbal
and non-verbal behavior will suggest to
the speaker that he is being properly
heard and understood. It should not
indicate what you think about the
person. The purpose is to communicate,
overlooking the qualities of the
ideas,attitudes,and values of the speaker.
 Your behavior must be such that it
conveys the impression that you
accept the person without making
any judgment of right or wrong,
good or bad, suitable or unsuitable.
if you wish to clarify a point, you can
simply paraphrase what the speaker has
said and enquire from the speaker
whether you have heard it accurately.
Use phrases like the following ones to
ensure that you have paraphrased the
information.
“So you mean to say………”
“Do you mean that…..”
The listeners aim here is to reflect
eagerness and zest by nodding or through
verbal means thereby giving positive
feedback. You can use phrases like:
“So this might lead to a result which…”
“So you are suggesting that we
might….”
If you use this this technique to change
the direction of the speaker’s thinking by
showing your cleverness or suggesting an
idea which the speaker might not have yet
thought before, it creates distrust between
the two parties.
 However, if you use the technique
with the intention of understanding
more, you can certainly help the
speaker by boosting his confidence
making him believe that the listener
has his content well.
Sometimes you try to empathize or identify
yourself with the speaker, to experience what
he or she feels. You can express such sentiments
by using phrase such as:
“if I were in your place, I would not have
handled the situation so well”
“if that had happened to me, I'd have been very
upset.’
In a situation where you haven’t heard or
understood enough yet to response with
empathy and understanding, promote the
speaker to give you more information phrases
such as the following can be used:
“can you through more light on…..”
“it would be great if you can expand more on
this….”
While it is useful to ask questions, be cautions
about asking too many. This may lead the
speaker to suspect that rather than seeking
information you are interrogating or
challenging them.
You can show that you are an active listener by
adopting certain postures and sending
nonverbal signals which communicate your
interest in what the speaker is saying. These
include regular eye contact, body leaning
slightly towards the speaker , head nodes and a
slightly titled head. You can also occasionally
use some receptive utterance as ‘yes’, ‘un-
hum’, to indicate that you are following what
the speaker is saying.
Thank you

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Traits of good listener( amazing presentation)

  • 1. TRAITS OF A GOOD LISTENER RAJESH GOSWAMI
  • 2.  Sometimes when we feel that the speaker is irrational and illogical in his views, We cannot tolerate under certain circumstances. Here are some guidelines which enable us to develop an attitude of tolerance and understanding INTRODUCTION
  • 3.  Being non- evaluating  Paraphrasing  Reflecting implications  Reflecting hidden feelings  Inviting further contribution  Responding nonverbally
  • 4. if you are an active listener your verbal and non-verbal behavior will suggest to the speaker that he is being properly heard and understood. It should not indicate what you think about the person. The purpose is to communicate, overlooking the qualities of the ideas,attitudes,and values of the speaker.
  • 5.  Your behavior must be such that it conveys the impression that you accept the person without making any judgment of right or wrong, good or bad, suitable or unsuitable.
  • 6. if you wish to clarify a point, you can simply paraphrase what the speaker has said and enquire from the speaker whether you have heard it accurately. Use phrases like the following ones to ensure that you have paraphrased the information. “So you mean to say………” “Do you mean that…..”
  • 7. The listeners aim here is to reflect eagerness and zest by nodding or through verbal means thereby giving positive feedback. You can use phrases like: “So this might lead to a result which…” “So you are suggesting that we might….”
  • 8. If you use this this technique to change the direction of the speaker’s thinking by showing your cleverness or suggesting an idea which the speaker might not have yet thought before, it creates distrust between the two parties.
  • 9.  However, if you use the technique with the intention of understanding more, you can certainly help the speaker by boosting his confidence making him believe that the listener has his content well.
  • 10. Sometimes you try to empathize or identify yourself with the speaker, to experience what he or she feels. You can express such sentiments by using phrase such as: “if I were in your place, I would not have handled the situation so well” “if that had happened to me, I'd have been very upset.’
  • 11. In a situation where you haven’t heard or understood enough yet to response with empathy and understanding, promote the speaker to give you more information phrases such as the following can be used: “can you through more light on…..” “it would be great if you can expand more on this….”
  • 12. While it is useful to ask questions, be cautions about asking too many. This may lead the speaker to suspect that rather than seeking information you are interrogating or challenging them.
  • 13. You can show that you are an active listener by adopting certain postures and sending nonverbal signals which communicate your interest in what the speaker is saying. These include regular eye contact, body leaning slightly towards the speaker , head nodes and a slightly titled head. You can also occasionally use some receptive utterance as ‘yes’, ‘un- hum’, to indicate that you are following what the speaker is saying.