2. Acknowledgment
I thank my faculty
Mrs.Leena Nair for her
friendly guidance and
strong support. I also
thank my family and
friends who helped me to
do this assignment.
3. Introduction
Personality is really an
important factor to enter
service industry, without
personality we can’t even
imagine for a job in service
industry. So it’s necessary to
improve our personality.
4. Define Personality
The combination of
characters or qualities
that form an
individual’s distinctive
character is called
personality.
5. Define SWOT
SWOT is an acronym for
Strengths, Weaknesses,
Opportunities and Threats. It
is the most renowned tool for
audit and analysis of the
overall strategic position.
6. Factor which is important for
development of one’s personality, with
example
Positive attitude
If a person doesn’t have positive
attitude then he can’t think
positively. So he won’t be a can do
person and he cant himself
motivate to develop his personality.
To develop one’s personality, the
person has to be positive
7. Time has to managed
because,
Time is a limited source
Small steps build into big
goals
Efficiency of our work
relates to time
To know our priority at
work
To achieve success
8. Time wasters are,
Likes and dislikes
A lack of discipline
Procrastination
Weak interest in life
Improper reference
group
11. Introduction
Leadership is a key to
success, it helps us to
achieve higher and good
position in service industry.
“Not the cry, but the flight
of a wild duck, leads the
flock to fly and follow”.
12. Leadership
Leadership is an important
function of management
which helps to maximize
efficiency and to achieve
organizational goals.
13. Importance of leadership
Initiates action
Motivation
Creates confidence
Moral
Coordination
Gives direction
Acts as catalysts
14. Barack Hussein Obama
Born on August 4, 1961 in
Honolulu, Hawaii. He is
the 44th and current
President of the United
States. He is the first
African American to hold
the office.
15. Family
His family is made up of African
American, English, Kenyan and
Irish heritage. His immediate
family is the first family of the
United States. The Obamas are
the first First family of African
descent. His wife Michelle
Obama is a lawyer. He has two
daughters named Malia Obama
and Sasha Obama.
16. Education
He did his B.A in
international relations from
Columbia university. J.D
from Harvard law school,
where he was the first black
editor of the Harvard law
review. Obama was known as
"Barry" in his youth, but
asked to be addressed
with his given name during
his college years.
17. Career
Obama is a graduate of Columbia
University and Harvard Law School,
where he was president of the Harvard
Law Review. He was a community
organizer in Chicago before earning his
law degree. He worked as a civil rights
attorney in Chicago and taught
constitutional law at the University of
Chicago Law School from 1992
to 2004. Obama was named the 2009
Nobel Peace Prize laureate.
On February 17, 2009, Obama signed the
American Recovery and
Reinvestment Act of 2009.
18. Contributions
Federal funding of stem cell
research.
Ratification of the nuclear weapons
reduction treaty with Russia.
Rescue of the US automobile
industry.
Health insurance reform.
Extension of unemployment
compensation.
An end to discrimination against
homosexuals in the military.
20. Leadership qualities which we
have to improve
Mindful decision making
Assertiveness
Creativity
Communication
Focus
Time management
21. JoHari’s window
This model divides information about one person into four
windows,
Open self
Blind self
Hidden self
Unknown self
22. Examples of my own
Open self
• Profile, hobbies, favorites…
Blind self
• Weaknesses, gestures, some of my
habits…
Hidden self
• Family issues, feelings, things that are
painful…
Unknown self
• Talents, relationship patterns,
attractions/repulsions…
And I am trying to make my
open self window bigger
23. Transactional analysis
It is the system of popular
psychology based on the idea
that one’s behavior and social
relationships reflects an
interchange between
parental, adult and childlike
aspects of personality
established early in life.
24. I operate adult ego state most
of the time.
Example: once we, friends went
for a tour and we were
playing, at that time a man
who stood near us was
smoking. So we went to him
and said “ sir, can u please
stop smoking, its suffocating”
But he refused, so I told them
“lets play somewhere else” and
we went away.
25.
26. I think that the well
assimilated person in the
movie is KABIR KHAN.
Example:- He examined his
past experience and found
out what was the mistake
that he did and then he
corrected and applied the
correct method for his
team’s success, this is how
he converted his
weaknesses into strengths.
27. Positive conditioning
observed from the movie
Vidya Sharma
she conditioned herself to work hard and
accept the differences in other people.
Komal
she conditioned herself to become more
mature.
Bindiya
she conditioned herself to cooperate with
her team members.
Balbir kaur
she conditioned herself to control her anger.
In fact, the whole team conditioned
themselves to accept each others
differences and to cooperate.
28. Negative conditioning
observed from the movie
Bindiya
she conditioned herself to think that senior
player should be the captain.
Abhimanyu
he conditioned himself to think that hockey is
not an important game but just a time pass.
Media
they reacted negatively towards the failure of
kabir khan and made the rumor that he is a
traitor.
Hockey association
they thought that women are meant for
household activities and not for playing and
all.
In-laws of Vidya Sharma
they thought that after marriage women doesn’t
have to complete their dreams instead they
have to give up everything for their family.
29. Characters which needs
improvement in the personality
are,
Bindiya - negative attitude
Balbir kaur - aggressiveness
Preeti sabarwal - selfishness
Shuklal ji - disrespectful behavior towards new
candidates
Soimoi - poor communication
They all can develop their personality through
conditioning.
30. Goal achieving skills in the
movie
SMART goals
Aim
Hard work
Planning
Time management
Team work
Positive attitude
31. In my opinion, the better time
manager was KABIR KHAN
In such lesser time, he
trained those girls very
smartly and in fact he
planned through
overnight, and taught
different methods to play
with different teams
according to their
methods.
32. An experience in which I
failed to behave as a good time
manager
In my first group presentation, where I was the leader
and I failed to use the given time effectively, as a
result, our faculty wasn’t satisfied with our
performance
33. Leadership qualities in the
movie
Planning
Enthusiasm
Ambition
Intelligent
Communication skills
Never lose hope
34. We can develop leadership skills by,
Listening
Taking responsibilities
Learning from experience
Being people’s person
Focusing on aim
Working hard
35. I found many leaders during our
class activities, one of them is
H.S.VIGNESH
And the leadership qualities
are,
Good communication skills
Confidence
Can control group
Energy
Friendly nature
36. Johari window in the movie
with examples…
Open self
o Balbir kaur – aggressive character
Blind self
o Bindiya – her negative attitude
Hidden self
o Vidya sharma – her personal family problems
Unknown self
o Talent of women’s hockey team, till they won
the cup
37. Ego states observed in the
movie
Parent to child
Adult to adult
Parent to adult
Adult to child
38. The open self personality in the
movie is “KOMAL CHAUTALA”
She speaks out whatever is
in her mind
She share her thoughts with
others
She is helpful
She is energetic
She is Ambitious
She has good focus
42. ways
Security entrance front office coffee shop
cultural shop business centre swathy
restaurant premium rooms deluxe rooms
VIP rooms age halt ayurveda treatment
gym consulting room swimming pool
health club convention centre rubaiyat bar
florists soonam symphony harmony
melody hall sonata room service kitchen
time office house keeping maintenance
department sayabnya garden cafe front office.
43. Types of rooms
Deluxe rooms
Premium rooms
Classic rooms
Grand rooms
Suite rooms
Royal suite rooms
44. Certain questions we asked
o Qualities that helps you the most in this job?
o Patience, convincing, smiling face and we have to know
actually what the customer is expecting for example some
may not like a friendly service, so react according to
situation.
o What is the minimum qualification to become a front-
office staff?
o Hotel management.
o Which season, you will be having more guests?
o Here, the guests are mainly business people, so there is no
such season. And the profit is mostly in functions like
wedding, anniversary, etc.
45. o May we know about your promotions?
o Here, being a government organization its based on experience. So
we can’t get promotions easier, it will take a long time.
o What do you like about your job?
o Its quite a cool job, enjoyable and the main advantage in my view is
we can meet celebrities and VIPs, the main thing is we can talk to
them and can spent time with them provided they are free and
willing.
o Do you face any difficulties in your job?
o There is no job which is easy, but yeah we can face them with
patience and can overcome them. Here, the main difficulty is angry
customers, so handling them is something very difficult but
impossible.
46. Barriers to effective
communication
Physical barrier
o Such as wall, noise …
Semantic barrier
o Language
Personal barrier
o Such as emotions, EQ, IQ …
47. To remove such barriers,
Take appointment or make sure that the person is
physically and mentally free and well to speak with
you
Use the language which the listener knows
So that you can convey your messages effectively
48. Barriers that we faced
Physical barrier
o Distance – a senior manager went for a meeting so we
couldn’t interact with him.
o To remove this, we had to take appointment earlier.
Semantic barrier
o Language – they were not comfortable with English.
o To remove this, we spoke the local language.
49. We would like to improve our
communication
We can do it by,
Reading newspapers and
books.
Listening to English channels
and speeches.
And moreover by speaking in
English with each other.
50. Moral values adapted from
parents are,
Honesty/Integrity
Cooperation
Respect
Sincerity
Politeness
Responsibility
Courage
These qualities helps to climb the
ladder of success, so making these as a
part of our character will lead to
victory.
51. Moral values observed
during field activity
Hard work
Time management
Team work
Self respect
Friendliness
Freedom within the law
52. Moral values helps to build
effective inter – personal
relationship
It helps to build true, strong
and long lasting
relationships.
It avoids conflicts within
people.
It helps to make our open
self window bigger.
53. Conclusion
I have learnt a lot from personality development
classes, and I am sure that it will help me in my
present and future. Without a good personality,
dreaming to get a job in service industry is a futile
one. So I once again thank our faculty Mrs. Leena
Nair