1. Change Management Playbook Playing the change management game in the project……….and delivering winning results! WHY WHAT HOW

5. The project defines how the Change Game will be played Model provided by Oracle University

6. Preliminary planning – representation from Oracle University Vision Alignment Core Key Message Plan Stakeholder Analysis Change Readiness Assessment Org Impact Analysis Sponsors Key Stakeholders End Users change management and Comms Plan Preliminary Planning Program

18. Technology only delivers 21% of project success Based on detailed analysis of 4,500 deployments with input from interviews with over 17,000 end users and with project teams and business sponsors Strategy People Process Technology 19% 21% 22% 17% 21% Ownership

20. Defining and driving success The client needs high benefit realisation coupled with rapid adoption

23. Key success factors for change management Plan & Replan Communicate Act vs. React Ownership

38. Change curve does happen in most projects – however the “trough” does not have to be dramatic and the shift to a positive position needs to happen rapidly The world famous change curve

55. Playbook: change management strategy and plan - 4

56. Playbook: change management strategy and plan - 5

57. Playbook: change management strategy and plan - 6

58. Playbook: change management strategy and plan - 7

64. Playbook: communications – stakeholders

66. Playbook: communications – stakeholders

68. Playbook: communications – stakeholders

74. 7 critical drivers of change

83. Hierarchy of 7 organisation impacts

96. !