Customer Service Training
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This “Customer Service Excellence Training” slideshow is geared to help participants understand: - The principles of strong customer service - The concept of internal and external customer service - Ideas for customer service improvement within their workplace
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Customer Service Training
- 1. Customer Service Excellence “Successful organizations have one common central focus: Customers” Sharon N. Black Consultants LLC Snbconsultants.com Michigan Primary Care Association 2009 Ken Blanchard and Sheldon Bowls, Raving Fans
- 2. Nice to meet you! You are visiting with Shari Black
- 22. First Impressions: The Building’s Exterior
- 23. Meeting and Greeting: Reception
- 24. To Wait or Not to Wait: Patient Seating
- 25. The Art and Science: Clinical Services
- 27. Patient Centered Care: Heavy Lifting Seeking common ground between patient preference and evidence-based medicine
Hinweis der Redaktion
- Often they want what we want for our family and ourselves
- Relationship and health outcomes Who are you listening to and how often CHC board make-up
- Culture of customer service 10:30
- 10:30 Sign Parking Front of building- signs Handicapped access/message
- Greeting Computer One down Peanut butter position
- Chairs Art Light Wait 90-60-30 rule
- Team approach consistent team greeting a consistent panel Decrease stops Work staff at the top of their license
- Balance productivity with relationship, listening, teaching Enough support staff Patient centered care
- Case managed, coordinate ancillary services increase patient satisfaction and improve outcomes