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Twitter Marketing:
What the World’s Most
Effective Businesses are Doing
Presented by
Laura @Pistachio Fitton
Twitter Marketing
What	
  the	
  world’s	
  most	
  effec1ve	
  businesses	
  do:	
  
1.  A$ract	
  	
  
a	
  targeted,	
  engaged	
  following	
  
2.  Build	
  community	
  	
  
with	
  actual	
  business	
  impact	
  
3.  Source	
  Leads	
  
and	
  nurture	
  valuable	
  relaAonships	
  
4.  Develop	
  relaAonships	
  
With	
  media	
  and	
  influencers	
  
^
Laura Fitton, Spring 2007
Homebound mom.
Two kids under two.
NO business network in Boston
What’s
Web 2.0?
Where do I
upgrade my
browser?
Twitter
is
Dumb!
Heh.
http://discover.twitter.com/first-tweet
Twitter
is
Dumb!
Laura @Pistachio Fitton
@pistachio Founder
(acq. By HubSpot)
Inbound
Marketing
Evangelist,
HubSpot more than a
few Twitter
readers
(Don’t Believe the) Hype
Oneforty.
How did THAT
Happen??!
Photo: http://www.flickr.com/photos/furryscalyman/
Twitter will Change
the World
It Started a Bit Obesessively…
Twitter
HAS
Changed the World
We’ve Only
Just Begun…
Twitter Marketing
What	
  the	
  world’s	
  most	
  effec1ve	
  businesses	
  do:	
  
1.  A$ract	
  	
  
a	
  targeted,	
  engaged	
  following	
  
2.  Build	
  community	
  	
  
with	
  actual	
  business	
  impact	
  
3.  Source	
  Leads	
  
and	
  nurture	
  valuable	
  relaAonships	
  
4.  Develop	
  relaAonships	
  
With	
  media	
  and	
  influencers	
  
^
1. Attract
a	
  targeted,	
  engaged	
  following
"  WIIFT?	
  
"  NOT	
  About	
  You.	
  
"  Be	
  on	
  a	
  Mission	
  
"  WHO	
  should	
  follow	
  you?	
  WHY?	
  
Influence (was)
ATTRACT
attention to yourself
WIIFT? What’s in it For Them?
PROVIDE
attention & value to others
WIIFT?
Influence (is)
Twitter Marketing
in 2 Words:
WIIFT?
WIIFT?
Be
Useful
Image: http://inay.org
Either write something worth reading or
do something worth writing about.
Benjamin Franklin
“
Image Credit:!
lhalstead!
Image: http://inay.org
SOLVE FOR THE
HUMANS
Not just their happiness,
but also their success.
Be on a Mission
Be on a Mission
Be on a Mission
[@OurAcct] is where
_________ can find
________________.
Twitter Marketing
What	
  the	
  world’s	
  most	
  effec1ve	
  businesses	
  do:	
  
1.  A$ract	
  	
  
a	
  targeted,	
  engaged	
  following	
  
2.  Build	
  community	
  	
  
with	
  actual	
  business	
  impact	
  
3.  Source	
  Leads	
  
and	
  nurture	
  valuable	
  relaAonships	
  
4.  Develop	
  relaAonships	
  
With	
  media	
  and	
  influencers	
  
^
Build community	
  	
  
with	
  actual	
  business	
  impact
"  Define	
  
"  Nurture	
  
"  Measure	
  
Define
Do this:
"  Write down everything you know about your
ideal personas
"  What are their challenges?
"  How are they measured?
"  What do they read?
"  What (and where) do they share on social
media?
Define
Share this:
"  Content types that fit with everything you know
about their lives
"  Solutions to their challenges
"  Tools to help them crush their numbers
"  Must-read articles and digests
"  Shareable items that will make them look good
Nurture
How Can I Get
More Followers?
Measure
You don’t just want a following.
29
You want screaming,
raving fans
41
32
No, Really, Pistachio.
How Can I Get
More Followers?
Measure
35
Be
generous.
• the more you give,
the more you get
• build trust, credibility,
& goodwill
• increase # of pages
& inbound links
37
Be helpful.
Helpful
Relevant
Remarkable
Frequent
ask yourself how you can be of service to your current and
potential customers. What problems can you solve? What
questions can you answer? What knowledge can you share?
Read more: http://blog.hubspot.com/blog/tabid/6307/bid/10291/
Helpful-is-the-New-Viral.aspx#ixzz1GsSghdGN
Helpful is the new viral.
39
Remarkable is the new
‘business as usual.’
Twitter Marketing
What	
  the	
  world’s	
  most	
  effec1ve	
  businesses	
  do:	
  
1.  A$ract	
  	
  
a	
  targeted,	
  engaged	
  following	
  
2.  Build	
  community	
  	
  
with	
  actual	
  business	
  impact	
  
3.  Source	
  Leads	
  
and	
  nurture	
  valuable	
  relaAonships	
  
4.  Develop	
  relaAonships	
  
With	
  media	
  and	
  influencers	
  
^
Source Leads
and	
  nurture	
  valuable	
  rela8onships
"  Listen,	
  look,	
  and	
  
provide	
  value	
  	
  
"  Keep	
  in	
  touch	
  
supporAvely	
  
Twitter Marketing
in 4 Words:
Listen.
Learn.
Care.
Serve.
Social Inbox http://bit.ly/trySI
Keep in Touch – SUPPORTIVELY!
(so easy, even a CEO
can use it!)
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Our Own Champagne
Twitter Marketing
What	
  the	
  world’s	
  most	
  effec1ve	
  businesses	
  do:	
  
1.  A$ract	
  	
  
a	
  targeted,	
  engaged	
  following	
  
2.  Build	
  community	
  	
  
with	
  actual	
  business	
  impact	
  
3.  Source	
  Leads	
  
and	
  nurture	
  valuable	
  relaAonships	
  
4.  Develop	
  relaAonships	
  
With	
  media	
  and	
  influencers	
  
^
Develop Relationships 	
  
with	
  media	
  and	
  influencers
"  Who	
  needs	
  your	
  service?	
  
"  Who	
  do	
  they	
  listen	
  to?	
  
"  What	
  you	
  can	
  do	
  for	
  these	
  influencers?	
  
build relationships
PAY COMPLIMENTS:
RT right!
1.  copy/paste
2.  cleanup
3.  edit
4.  append
http://bit.ly/RTright
THANK THE
@REPORTER
for heaven’s sake, when
you get mentioned,
@mention the reporter
who wrote it.
Any
to
Many
6.8
BILLION.
The Message is
the Influencer.http://twitpic.com/135xa by @JKrums
Twitter Marketing
What	
  the	
  world’s	
  most	
  effec1ve	
  businesses	
  do:	
  
1.  A$ract	
  	
  
a	
  targeted,	
  engaged	
  following	
  
2.  Build	
  community	
  	
  
with	
  actual	
  business	
  impact	
  
3.  Source	
  Leads	
  
and	
  nurture	
  valuable	
  relaAonships	
  
4.  Develop	
  relaAonships	
  
With	
  media	
  and	
  influencers	
  
^
Twitter Marketing
TOOLS FOR YOU:
Website grade and custom checklists
http://grader.com
Marketing Library
http://hubspot.com/library
Marketing Academy
http://academy.hubspot.com
Try Social Inbox:
http://bit.ly/trySI
grader.com
Website grade and custom checklists
http://grader.com
Marketing Library
http://hubspot.com/library
Marketing Academy
http://academy.hubspot.com
Try Social Inbox:
http://bit.ly/trySI
Twitter Marketing
TOOLS FOR YOU:
hubspot.com/library
Website grade and custom checklists
http://grader.com
Marketing Library
http://hubspot.com/library
Marketing Academy
http://academy.hubspot.com
Try Social Inbox:
http://bit.ly/trySI
Twitter Marketing
TOOLS FOR YOU:
academy.hubspot.com
Website grade and custom checklists
http://grader.com
Marketing Library
http://hubspot.com/library
Marketing Academy
http://academy.hubspot.com
Try Social Inbox:
http://bit.ly/trySI
Twitter Marketing
TOOLS FOR YOU:
Effective Results	
  ma:er,	
  not	
  raw	
  effort
"  What’s	
  in	
  it	
  for	
  THEM?	
  
"  What	
  is	
  your	
  community	
  for	
  and	
  how	
  do	
  you	
  nurture	
  
it?	
  
"  Who	
  can	
  you	
  help?	
  (first	
  via	
  Twi$er,	
  later	
  with	
  your	
  
product?)	
  
"  Where	
  are	
  the	
  people	
  who	
  need	
  you	
  already	
  tuned	
  in?	
  
THANK YOU!

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