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Microsoft Lync:
Integrating with or Replacing Cisco
Matt McGillen • June 13, 2013
2
Perficient is a leading information technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology solutions that integrate
business processes, improve worker productivity, increase customer loyalty and create
a more agile enterprise to better respond to new business opportunities.
About Perficient
3
• Founded in 1997
• Public, NASDAQ: PRFT
• 2012 revenue of $327 million
• Major market locations throughout North America
• Atlanta, Austin, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus,
Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New
Orleans, New York, Northern California, Philadelphia, Southern California, St.
Louis, Toronto, and Washington, D.C.
• Global delivery centers in China, Europe and India
• ~2,000 colleagues
• Dedicated solution practices
• ~85% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
4
Business Solutions
• Business Intelligence
• Business Process Management
• Customer Experience and CRM
• Enterprise Performance Management
• Enterprise Resource Planning
• Experience Design (XD)
• Management Consulting
Technology Solutions
• Business Integration/SOA
• Cloud Services
• Commerce
• Content Management
• Custom Application Development
• Education
• Information Management
• Mobile Platforms
• Platform Integration
• Portal & Social
Our Solutions Expertise
5
Our Microsoft Practice
6
• Two Lync Masters on staff (only 50 in the world)
• One of only three partners to be a Office 365 Fast Track
• Packaged service offerings focused on:
• Office 365
• Lync Voice
• Experience with on-premise, cloud, and blended deployments
• Over 500k cloud users deployed to date
• Published O365 book in FY13
• Strategic Partnerships with AudioCodes, Dell Software Group,
Clarity Connect, Proofpoint
Unified Communications Expertise
7
Our Speaker
Matt McGillen, Director of Microsoft Infrastructure
• More than 15 years of IT consulting experience focused on Unified
Communications (UC)
• Responsible for selling and delivering UC solutions for complex business
environments – solutions include all components of the Microsoft UC stack, with a
particular focus on Microsoft Lync and the integration of Lync with existing voice
systems
• Prior to joining Perficient, managed the professional services division of a regional
Microsoft and Cisco consulting firm
8
Poll
9
Poll
10
Poll
11
Poll
12
Poll
13
Deep Lync Telephony Experience
14
Deep Lync Telephony Experience
15
3 Lync/Cisco Integrations
16
The 4th and best way…
Lync is the application, Cisco is the network!
17
Deciding On How to Integrate
Use the Best Tool for the Job
Which users need which functions?
How do people actually work together?
Define Your Requirements
Segment User Populations
Sometimes IP phones on desks are good enough
Just because you’ve always used a technology doesn’t mean it’s
the best
Different sites have different needs
Mobile workers, sales force, knowledge workers are require
different functionality
18
3 Ways to Integrate
Remote Call Control
CUCM 5.x and up supports “Direct” SIP
You may still want a gateway, depending on your situation
SIP: Trunk or Gateway
Client Side Plug-in
Using Lync client for IM, Presence
“Click-to-Call” takes your Cisco Phone off-hook
CUCiLync
It’s bad, what can I say?
19
Lync With Client-Side Plug-in
20
Lync With Client-Side Plug-in
Cons
Pros
What It Is
It’s a Cisco softphone bolted on to your Lync Client
It registers with Call Manager
It gives you softphone and Lync
It’s difficult to manage
It’s confusing for end-users
It’s expensive
You need a VPN
21
Lync With Remote Call Control
22
Lync With Remote Call Control
Cons
Pros
What It Is
It’s a Cisco Presence Server integrated to both Lync and
Call Manager
Gives you “click to call”
Gives you “phone presence”
It’s difficult to manage
It’s confusing for end-users
It’s expensive
You need a VPN
23
Lync With Direct SIP
24
Lync With Gateway Upstream
25
Lync With Direct SIP
Cons
Pros
What It Is
You can send calls back and forth
Allows users to use Lync as a softphone
Allows you to use Lync as a conference bridge
Is well supported by Cisco & Microsoft
Clean lines of delineation: Microsoft on the desktop / Cisco as
a handset
No “phone presence”
26
Lync With Direct SIP
It uses G711
It uses TCP
It uses the SIP standard, but…
It has to be certified by MS
You can register generic SIP phones, but…
27
Lync With Direct SIP – Why to Do it
Let remote users use Lync for softphone
Ditto for traveling users
Ditto for hoteling users
Ditto for people who don’t like expensive, clunky handsets
Convert a Single Branch office
Keep PBX handsets, use Lync for everything else, especially
conferencing
Replace handsets over time
28
Lync With Direct SIP – How to Wreck it
We don’t need a plan, we’ll figure it out”
“I want my PBX phone to ring AND Lync to ring!”
It can be done.
That doesn’t mean it should be done.
Not fun setup in the PBX to fork calls.
Voicemail, etc. – it can be a problem.
Just use a Lync phone if you want this scenario (easy for me to say).
But, yes, it can be done.
Golden Rule: Do Not Deploy the Same Service (Voice) to
the Same User on Two Different Systems
29
Lync With Direct SIP – How to Wreck it
“I have 50 branch locations, can I tie
into just 1 Lync server back in HQ?”
It can be done.
That doesn’t mean it should be done.
This causes WAN hilarity.
You really need to decide how you want
Lync to work for you.
30
Lync With Direct SIP – Easy Dial Plan
One Main Step in Lync: *.
Create the Trunks
Create the Route Groups
Create the Route List
Create the Route Patterns (88.XXXX)
Forward the DNs
Route the Calls
Serves 1-1000 users. Enjoy!
31
Lync With Direct SIP – Easy Dial Plan
To Be Considered:
QoS
CAC
MTPs
Bandwidth Usage
Codecs / Transcoding
32
SharePoint 2013
Search & Social
http://bit.ly/10uTQsF
What You Need to
Know Before Upgrading
to SharePoint 2013
bit.ly/12EYuF4
Connect with Perficient

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Microsoft Lync: Integrating with or Replacing Cisco

  • 1. Microsoft Lync: Integrating with or Replacing Cisco Matt McGillen • June 13, 2013
  • 2. 2 Perficient is a leading information technology consulting firm serving clients throughout North America. We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities. About Perficient
  • 3. 3 • Founded in 1997 • Public, NASDAQ: PRFT • 2012 revenue of $327 million • Major market locations throughout North America • Atlanta, Austin, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans, New York, Northern California, Philadelphia, Southern California, St. Louis, Toronto, and Washington, D.C. • Global delivery centers in China, Europe and India • ~2,000 colleagues • Dedicated solution practices • ~85% repeat business rate • Alliance partnerships with major technology vendors • Multiple vendor/industry technology and growth awards Perficient Profile
  • 4. 4 Business Solutions • Business Intelligence • Business Process Management • Customer Experience and CRM • Enterprise Performance Management • Enterprise Resource Planning • Experience Design (XD) • Management Consulting Technology Solutions • Business Integration/SOA • Cloud Services • Commerce • Content Management • Custom Application Development • Education • Information Management • Mobile Platforms • Platform Integration • Portal & Social Our Solutions Expertise
  • 6. 6 • Two Lync Masters on staff (only 50 in the world) • One of only three partners to be a Office 365 Fast Track • Packaged service offerings focused on: • Office 365 • Lync Voice • Experience with on-premise, cloud, and blended deployments • Over 500k cloud users deployed to date • Published O365 book in FY13 • Strategic Partnerships with AudioCodes, Dell Software Group, Clarity Connect, Proofpoint Unified Communications Expertise
  • 7. 7 Our Speaker Matt McGillen, Director of Microsoft Infrastructure • More than 15 years of IT consulting experience focused on Unified Communications (UC) • Responsible for selling and delivering UC solutions for complex business environments – solutions include all components of the Microsoft UC stack, with a particular focus on Microsoft Lync and the integration of Lync with existing voice systems • Prior to joining Perficient, managed the professional services division of a regional Microsoft and Cisco consulting firm
  • 16. 16 The 4th and best way… Lync is the application, Cisco is the network!
  • 17. 17 Deciding On How to Integrate Use the Best Tool for the Job Which users need which functions? How do people actually work together? Define Your Requirements Segment User Populations Sometimes IP phones on desks are good enough Just because you’ve always used a technology doesn’t mean it’s the best Different sites have different needs Mobile workers, sales force, knowledge workers are require different functionality
  • 18. 18 3 Ways to Integrate Remote Call Control CUCM 5.x and up supports “Direct” SIP You may still want a gateway, depending on your situation SIP: Trunk or Gateway Client Side Plug-in Using Lync client for IM, Presence “Click-to-Call” takes your Cisco Phone off-hook CUCiLync It’s bad, what can I say?
  • 20. 20 Lync With Client-Side Plug-in Cons Pros What It Is It’s a Cisco softphone bolted on to your Lync Client It registers with Call Manager It gives you softphone and Lync It’s difficult to manage It’s confusing for end-users It’s expensive You need a VPN
  • 21. 21 Lync With Remote Call Control
  • 22. 22 Lync With Remote Call Control Cons Pros What It Is It’s a Cisco Presence Server integrated to both Lync and Call Manager Gives you “click to call” Gives you “phone presence” It’s difficult to manage It’s confusing for end-users It’s expensive You need a VPN
  • 25. 25 Lync With Direct SIP Cons Pros What It Is You can send calls back and forth Allows users to use Lync as a softphone Allows you to use Lync as a conference bridge Is well supported by Cisco & Microsoft Clean lines of delineation: Microsoft on the desktop / Cisco as a handset No “phone presence”
  • 26. 26 Lync With Direct SIP It uses G711 It uses TCP It uses the SIP standard, but… It has to be certified by MS You can register generic SIP phones, but…
  • 27. 27 Lync With Direct SIP – Why to Do it Let remote users use Lync for softphone Ditto for traveling users Ditto for hoteling users Ditto for people who don’t like expensive, clunky handsets Convert a Single Branch office Keep PBX handsets, use Lync for everything else, especially conferencing Replace handsets over time
  • 28. 28 Lync With Direct SIP – How to Wreck it We don’t need a plan, we’ll figure it out” “I want my PBX phone to ring AND Lync to ring!” It can be done. That doesn’t mean it should be done. Not fun setup in the PBX to fork calls. Voicemail, etc. – it can be a problem. Just use a Lync phone if you want this scenario (easy for me to say). But, yes, it can be done. Golden Rule: Do Not Deploy the Same Service (Voice) to the Same User on Two Different Systems
  • 29. 29 Lync With Direct SIP – How to Wreck it “I have 50 branch locations, can I tie into just 1 Lync server back in HQ?” It can be done. That doesn’t mean it should be done. This causes WAN hilarity. You really need to decide how you want Lync to work for you.
  • 30. 30 Lync With Direct SIP – Easy Dial Plan One Main Step in Lync: *. Create the Trunks Create the Route Groups Create the Route List Create the Route Patterns (88.XXXX) Forward the DNs Route the Calls Serves 1-1000 users. Enjoy!
  • 31. 31 Lync With Direct SIP – Easy Dial Plan To Be Considered: QoS CAC MTPs Bandwidth Usage Codecs / Transcoding
  • 32. 32 SharePoint 2013 Search & Social http://bit.ly/10uTQsF What You Need to Know Before Upgrading to SharePoint 2013 bit.ly/12EYuF4 Connect with Perficient