This talk describes the way that the DesignOps team at ServiceNow operates, and what it means for the design organisation in ServiceNow. Its products and services include: the definition and maintenance of the product design lifecycle, a design project tracking system, a design review process and procedures, and more.
I also describe some of the other impactful developments in ServiceNow, such as our Design System, the alignment of designers to product management, the Insights team that does both market and customer research, and our BizOps team that manages headcount, identifies and creates education opportunities, handles sponsoring, and organizes events for designers.
23. Every 6 months,
we release a new version
of every product
Product teams, made up of product
managers, designers, developers and
quality assurance staff, actively work on
the design & development of a release,
while preparing for the next few releases
in parallel.
(c) copyright I, Laslovarga, CC BY-SA 3.0, https://commons.wikimedia.org/
wiki/File:0327New_York_City_Statue_of_Liberty.JPG
Our releases are named after cities.
Most customers are on the London or Madrid version.
We just released New York, are working on Orlando, and
are busy planning Paris, Quebec, etc.