In deze presentatie aandacht voor de impact van FinTech op de waardeketen voor de financiële sector. Wat betekenen deze ontwikkelingen voor de 'way of working' voor traditionele financiële instellingen? Eén ding is zeker, banken en verzekeraars moeten meer 'agile' werken. In de presentatie ook aandacht voor de 'Spotify way of working' bij ING.

1. Pascal Spelier, 11 december 2015
Being Agile in a FinTech World

2. 2

3. The Golden Circle: Start with WHY

4. 4
Three drivers for change
Changing
customer
behaviour
New
technology
Changing
regulations &
legislation

5. 5
The customer wants change
Lack of trust has changed the relationship between
Insurers, banks and customer
The credit crisis changed the purchase drivers
Traditional banking & insurance customer is shifting to
A new generation banking & insurance customer
Customers demand transparency and simplicity
Customers become more and more self-directed
Social medial create a fundamental shift in the way
we communicate

6. 6
Technology creates new opportunities
28 years ago, introduction of internet
13 years ago, introduction of social media
8 years ago, introduction of smartphones
Big data
Quantified self
Internet of things

7. 7
Regulatory challenges
Basel III
Solvency II
Payment Service Directive 2
Local regulations & legislation

8. 8
Source: ClaytonChristensen(Harvard)
Performance
Time
Performance improvement
mainstream
Potentially disruptive technology
Disruptive technologies move up
market and eventually displace competitors

9. 9
Source: ClaytonChristensen(Harvard)
Performance
Time
Disruptive technologies move up
market and eventually displace competitors
Dvd per mail
Digital movies
Digital series via Ps3/4, Xbox, tablet

10. 10
Rethink your business model

11. 11

12. 12
New generation setting
new standards for banking

13. 13
New generation setting
new standards for banking

14. 14
Customer
Distribution/
Front Office
Manufacturing/
Back Office
Market Infrastructure
Individual
Institution
Investing/
WealthMgmnt
Personal
Savings
Lending
Capital
Raising
Source: based on illustration ‘Financial Services Value Chain Supermarket Age’ by Doug Nelson
Payments
= flow of capital
Current value chain is under pressure…

15. 15
Customer
Distribution/
Front Office
Manufacturing/
Back Office
Market Infrastructure
Individual
Institution
Investing/
WealthMgmnt
Personal
Savings
Lending
Capital
Raising
Source: based on illustration ‘Financial Services Value Chain Next Gen’ by Doug Nelson
Payments
…Financial services unbundled and revisited
Independent, digital front ends API-driven middle- and back office
Electrification of market infrastructure
Independent , digital front ends and middle- and back office

16. 16
It is not the strongest of the
species that survives,
nor the most intelligent
that survives.
It is the one that is the
most adaptable to
change.
- Darwin -

17. 17
“We must learn what
customers really want,
not what they say they
want or what we think
they should want.”
Eric Ries – The Lean Startup

18. 18
Bent u de tanker of het
loodsbootje?

19. 19
Bent u de tanker of het
loodsbootje?

20. 20
“Plans are worthless,
but planning is everything”
Dwight D. Eisenhower, 34e President van de VS

21. 21
Functions of
Financial Services
11 Clusters of
Innovation

22. 22
New payment services
will result in changing
customer behaviour and
cryptocurrencies
may radically streamline
the transfer of value

23. 23
140,8 miljard
debet card transacties
62,7 miljard
credit card transacties

24. 24

25. 25

26. 26

27. 27
Pay Pay

28. 28
Wat doet ABN
AMRO als Apple
Pay naar
Nederland komt?

29. 29
Al kennis gemaakt met de Bunq experience?

30. 30
Disruption in banking will be
most imminent;
but the greatest impact of
disruption is likely
to be felt in the
insurance sector

31. 31
Delen
is het nieuwe bezit

32. 32Credits: Yvonne Kroese
Meten is weten
Quantified Self

33. 33
Internet of things
Van zelf naar vanzelf

34. 34

35. 35

36. 36

37. 37

38. 38
New lending
platforms are
transforming credit
evaluation and
loan origination

39. 39
Mensen organiseren zich buiten de
instituten om: desintermediatie

40. 40

41. 41
Source: LendingClub, Third Quarter 2015 Results October 29, 2015

42. 42
Goldman Sachs
predicts that it’s going
to eat 7% of bank
profits from the
credit markets over the
next five years
and 14% over
the next ten years!

43. 43
“Mortgages and
subordinated loans are
pre-eminently suitable
instruments for investors
that want to optimize
their bond portfolio”
Eric van der Maarel,
Head of Aegon Asset Management Europe

44. 44
MUNT Mortgages invests pension money
directly into the mortgage market

45. 45
FinTech startup Jungo brings crowdlending
to the Dutch mortgage market

46. 46
Interest%
Mortgages
according to*:
80%
institutional investors
interest %
Seniormortgagecollateral
Juniormortgagecollateral
20%
crowdlenders
* example,
interest levels
are indicative
Jungo combines institutional funding with
crowdlending

47. 47
bijBouwe provides online mortgages with
institutional investors funding

48. 48
Crowdfunding
platforms are widening
access to capital
and create a venue for
investors looking for a
interesting
financial return

49. 49
Robo-advisors are
improving accessibility
to sophisticated
financial management
and creating margin
pressure, forcing traditional
advisors to evolve

50. 50
Eerste
online
beleggings-
coach van
Nederland

51. 51

52. 52

53. 53

54. 54

55. 55

56. 56

57. 57

58. 58

59. 59
Smarter and
faster machines
transform capital
markets

60. 60

61. 61

62. 62

63. 63
Customer
Distribution/
Front Office
Manufacturing/
Back Office
Market Infrastructure
Individual
Institution
Investing/
WealthMgmnt
Personal
Savings
Lending
Capital
Raising
Source: based on illustration ‘Financial Services Value Chain Next Gen’ by Doug Nelson
Payments
…Fight those FinTech Startups or join them?
Independent, digital front ends API-driven middle- and back office
Electrification of market infrastructure
Independent , digital front ends and middle- and back office

64. 64
“BBVA wants to promote an open and collaborativeculture
between the bank and the community of developers to enable
them to participate in our creative and innovation process”
Marco Bressan, Open Platform manager at BBVA
“Fintech start-ups are often agile, lean and nimble. There are
obvious advantages for RBS to partner with some of these
firms. That’s where the APIs come in.”
James Lynn, head of e-channels, GTS at RBS
“We wanted to provide the developer community a platform
that will allow them to invent tomorrow's banking applications,
which are both innovative and practical everyday for our
customers."
Pierre Janin , CEO of AXA Bank
Banks need to open up!

65. 65

66. 66

67. 67
Banken moeten de
‘agility’ van startups
adopteren

68. 68
Bron:

69. 69
Bron:

70. 70
Bron:

71. 71
Bron:

72. 72
Wat echt een enorme
verbetering is,is de
openheid en het begrip
dat we voor elkaar
hebben.
Squads en medewerkers
kunnen nu,meer dan
voorheen,echt zien wat zij
bijdragen aan de strategie
van de bank.
Wij zijn nu zo’n drie maanden in
dit model onderweg en het geeft
nu al voordelen door kortere
lijnen en meer mandaat bij de
medewerkers en squads.
Het heeft ook het
plezier in het werk,
vergroot.De sfeer is
erg goed!
Bron: [finno]
Waar we in de pre-Agile tijd
tussen afdelingen soms dagen
bezig waren om een simpel
issue op te lossen,doen we dat
nu in 15 minuten.

73. 73

74. 74
Pascal Spelier
Chief Inspiration Officer
Banking & Insurance
Reykjavikplein 1,
Utrecht, The Netherlands
Mobile:+31 (0) 6 53 29 90 17
pascal.spelier@capgemini.com
Thank you!
@spelier
www.slideshare.net/pascal.spelier
www.linkedin.com/in/pascalspelier