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Marketing Your App for the
Social Era
Rachella Grossi, salesforce.com, Sr. Manager, Partner Marketing
@rachellazg
In/rachellazg
Safe Harbor
 Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

 This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if
 any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-
 looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of
 product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
 management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and
 customer contracts or use of our services.

 The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
 service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
 interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with
 possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and
 motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-
 salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial
 results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and
 others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

 Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
 not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
 available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
How to Market Your App in a Social World?
Marketing Your App for the Social Era



 Be part of    Nail the       Optimize your    Go
 something     message          demand        social
   bigger                      generation
Reebok Differentiates with CrossFit
Salesforce.com Differentiates with Social




     Business is             Marketing      Customers
       social                is aligned      love it!
The Future of Enterprise Apps: Social and Connected
                                                                  Evolution to
                                                                  Next Cycle
                                           Lip Service
                                              From
                                Industry   Dinosaurs
                                Matures
                  Leaders are
       Social     Established
     Businesses
      are Born




        Year 1     Year 3        Year 5      Year 7      Year 9      Year 10
Re-Imagine Your App Social and Connected
Marketing Your App for the Social Era



Be part of     Nail the      Optimize your    Go
something      message         demand        social
  bigger                      generation
What is Your Simple and Concise Value Proposition?
Fill in the blanks :

For _____________________________
Like ____________________________
Who ____________________________
Our Product ____________________
Is a _____________________________
That Provides ___________________
Unlike __________________________
Our Service _____________________
Make it the Right Pitch in the Right Voice

                             Salesforce.com Voice: Aloha
                                Be conversational
                                Be direct
                                Be concise



 Business-speak   Aloha
Some Aloha Examples
Be Conversational:
   We enable collaboration by securely and effectively connecting people and business
   information systems within enterprises and across enterprises.
   Collaborate in real time, from anywhere.

Be Direct:
  We offer a broad portfolio of products and services to enable public, private, and hybrid clouds
  that enable customer choice.
  Cloud computing makes your business more profitable.

Be Concise:
  We are redefining how business solutions empower people for greater success, predict potential
  issues and opportunities, and enable organizations to expand the possibilities for competitive
  advantage.
  Supercharge your sales. Bring social intelligence into your sales process.
Marketing Your App for the Social Era



 Be part of    Nail the      Optimize your    Go
 something     message         demand        social
   bigger                     generation
The Power of an Integrated Strategy
        PR                               Digital



        Events                         Website

                       Marketing
                       Campaign
     Social Media                     Advertising



                                   Internal
        Partnerships               Communications
Best Practices for PR Success

                          1.  Reporters are writers

                          2.  Customer success

                          3.  Metaphors

                          4.  Get social

                          5.  Keep salesforce.com in the loop
Create Awareness and Demand at Events

Build your events strategy




                         Don’t miss salesforce.com events
Market with SEO, SEM, and Retargeting

 Visitor        They learn about your
              products but leave before         •  Measure your SEM
comes to
your site            purchasing


                                                •  Follow SEO best practices


                                                •  Use retargeting


             Retargeting displays your ads on
                   sites they visit later
Optimize Your Lead Follow-Up with Sales

                Keys to conversion success
                •  Nurture emails
                •  Alignment with sales
                •  Quick follow up
                •  Equitable lead distribution
                •  Clear conversion criteria
                •  Multi-touch approach
Marketing Your App for the Social Era



Be part of   Nail the      Optimize your    Go
something    message         demand        social
  bigger                    generation
Engage Your Customers Where they Are
And Share Awesome Content


          Customer stories   Campaigns




          Infographics       Videos
Rebecca Corliss
Head of Content & Social Media,
HubSpot
@repcor
HubSpot’s Social Growth in One Year


           85% increase in Twitter followers

           340% increase in LinkedIn followers


           500% increase in Facebook likes
HubSpot Saw a 217% Increase in Leads from Social




          July, 2011        August, 2012
Become a Reliable and Valuable Social Outlet
Optimize Content for Sharing
Follow through with Valuable Calls-to-Action
Rachella Grossi         Rebecca Corliss
Senior Manager, Partner   Head of Content and
       Marketing             Social Media
      @rachellazg               @repcor
DF12 ISV Success Sessions
      Great sessions for each phase of the lifecycle




                           Plan             Build         Distribute             Sell       Support

ISV Kickoff: Getting Started                        Distributing & Licensing Your App          How to Support Your Customers
How to Architect & Design Your App                  Automate Your App Sales                    ISV PM Product Roadmap
Designing Social Apps (Workshop)


                    Extend Your Commercial Force.com App                  Expanding Your Marketing Reach with AppExchange
                    Team Development and Release Mgmt                     Marketing Best Practices in the Social Era
                    Building Secure Applications in the Cloud             Mastering the Direct Sales Model
                                                                          Selling Social Apps


                          Follow sessions and join the Partner Success Group on
A Few Reminders. . .
Why Work With a PDO                                Partner Success Experts
                                                   Innovation Theater and Lounge
                                                   1:1 Success Clinics
                                                   Innovation Theater and Lounge
                                                   Need to relax? Have a massage!


                                     Check out the Partner Hub




                                              540 Howard Street
Survey (Session Record)             Cloud Crawl (Thursday Night)

                  Follow us on Twitter @partnerforce
Partner Hub – Speaker Debrief
Why Work With a PDO

 Partner
 Success
  Clinics




                          Welcome Desk
                                         Speaker
                                         Debrief
                                          Area
Marketing Your App for the Social Era - Dreamforce 2012 - 9/20

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Marketing Your App for the Social Era - Dreamforce 2012 - 9/20

  • 1. Marketing Your App for the Social Era Rachella Grossi, salesforce.com, Sr. Manager, Partner Marketing @rachellazg In/rachellazg
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward- looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non- salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. How to Market Your App in a Social World?
  • 4. Marketing Your App for the Social Era Be part of Nail the Optimize your Go something message demand social bigger generation
  • 6. Salesforce.com Differentiates with Social Business is Marketing Customers social is aligned love it!
  • 7. The Future of Enterprise Apps: Social and Connected Evolution to Next Cycle Lip Service From Industry Dinosaurs Matures Leaders are Social Established Businesses are Born Year 1 Year 3 Year 5 Year 7 Year 9 Year 10
  • 8. Re-Imagine Your App Social and Connected
  • 9. Marketing Your App for the Social Era Be part of Nail the Optimize your Go something message demand social bigger generation
  • 10. What is Your Simple and Concise Value Proposition? Fill in the blanks : For _____________________________ Like ____________________________ Who ____________________________ Our Product ____________________ Is a _____________________________ That Provides ___________________ Unlike __________________________ Our Service _____________________
  • 11. Make it the Right Pitch in the Right Voice Salesforce.com Voice: Aloha Be conversational Be direct Be concise Business-speak Aloha
  • 12. Some Aloha Examples Be Conversational: We enable collaboration by securely and effectively connecting people and business information systems within enterprises and across enterprises. Collaborate in real time, from anywhere. Be Direct: We offer a broad portfolio of products and services to enable public, private, and hybrid clouds that enable customer choice. Cloud computing makes your business more profitable. Be Concise: We are redefining how business solutions empower people for greater success, predict potential issues and opportunities, and enable organizations to expand the possibilities for competitive advantage. Supercharge your sales. Bring social intelligence into your sales process.
  • 13. Marketing Your App for the Social Era Be part of Nail the Optimize your Go something message demand social bigger generation
  • 14. The Power of an Integrated Strategy PR Digital Events Website Marketing Campaign Social Media Advertising Internal Partnerships Communications
  • 15. Best Practices for PR Success 1.  Reporters are writers 2.  Customer success 3.  Metaphors 4.  Get social 5.  Keep salesforce.com in the loop
  • 16. Create Awareness and Demand at Events Build your events strategy Don’t miss salesforce.com events
  • 17. Market with SEO, SEM, and Retargeting Visitor They learn about your products but leave before •  Measure your SEM comes to your site purchasing •  Follow SEO best practices •  Use retargeting Retargeting displays your ads on sites they visit later
  • 18. Optimize Your Lead Follow-Up with Sales Keys to conversion success •  Nurture emails •  Alignment with sales •  Quick follow up •  Equitable lead distribution •  Clear conversion criteria •  Multi-touch approach
  • 19. Marketing Your App for the Social Era Be part of Nail the Optimize your Go something message demand social bigger generation
  • 20. Engage Your Customers Where they Are
  • 21. And Share Awesome Content Customer stories Campaigns Infographics Videos
  • 22. Rebecca Corliss Head of Content & Social Media, HubSpot @repcor
  • 23.
  • 24.
  • 25. HubSpot’s Social Growth in One Year 85% increase in Twitter followers 340% increase in LinkedIn followers 500% increase in Facebook likes
  • 26. HubSpot Saw a 217% Increase in Leads from Social July, 2011 August, 2012
  • 27.
  • 28. Become a Reliable and Valuable Social Outlet
  • 30. Follow through with Valuable Calls-to-Action
  • 31. Rachella Grossi Rebecca Corliss Senior Manager, Partner Head of Content and Marketing Social Media @rachellazg @repcor
  • 32. DF12 ISV Success Sessions Great sessions for each phase of the lifecycle Plan Build Distribute Sell Support ISV Kickoff: Getting Started Distributing & Licensing Your App How to Support Your Customers How to Architect & Design Your App Automate Your App Sales ISV PM Product Roadmap Designing Social Apps (Workshop) Extend Your Commercial Force.com App Expanding Your Marketing Reach with AppExchange Team Development and Release Mgmt Marketing Best Practices in the Social Era Building Secure Applications in the Cloud Mastering the Direct Sales Model Selling Social Apps Follow sessions and join the Partner Success Group on
  • 33. A Few Reminders. . . Why Work With a PDO Partner Success Experts Innovation Theater and Lounge 1:1 Success Clinics Innovation Theater and Lounge Need to relax? Have a massage! Check out the Partner Hub 540 Howard Street Survey (Session Record) Cloud Crawl (Thursday Night) Follow us on Twitter @partnerforce
  • 34. Partner Hub – Speaker Debrief Why Work With a PDO Partner Success Clinics Welcome Desk Speaker Debrief Area