Marketing Your App for the Social Era discusses how to optimize app marketing in a social world. It recommends integrating marketing strategies across PR, digital, events, websites, social media and advertising. It also suggests engaging customers on social platforms through content like stories, videos and infographics. Tracking metrics like social media followers and leads from social can measure the success of these strategies. The presentation emphasizes becoming a valuable social outlet and optimizing content for sharing.
Marketing Your App for the Social Era - Dreamforce 2012 - 9/20
1. Marketing Your App for the
Social Era
Rachella Grossi, salesforce.com, Sr. Manager, Partner Marketing
@rachellazg
In/rachellazg
2. Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if
any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-
looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of
product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and
customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with
possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and
motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-
salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial
results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and
others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
7. The Future of Enterprise Apps: Social and Connected
Evolution to
Next Cycle
Lip Service
From
Industry Dinosaurs
Matures
Leaders are
Social Established
Businesses
are Born
Year 1 Year 3 Year 5 Year 7 Year 9 Year 10
9. Marketing Your App for the Social Era
Be part of Nail the Optimize your Go
something message demand social
bigger generation
10. What is Your Simple and Concise Value Proposition?
Fill in the blanks :
For _____________________________
Like ____________________________
Who ____________________________
Our Product ____________________
Is a _____________________________
That Provides ___________________
Unlike __________________________
Our Service _____________________
11. Make it the Right Pitch in the Right Voice
Salesforce.com Voice: Aloha
Be conversational
Be direct
Be concise
Business-speak Aloha
12. Some Aloha Examples
Be Conversational:
We enable collaboration by securely and effectively connecting people and business
information systems within enterprises and across enterprises.
Collaborate in real time, from anywhere.
Be Direct:
We offer a broad portfolio of products and services to enable public, private, and hybrid clouds
that enable customer choice.
Cloud computing makes your business more profitable.
Be Concise:
We are redefining how business solutions empower people for greater success, predict potential
issues and opportunities, and enable organizations to expand the possibilities for competitive
advantage.
Supercharge your sales. Bring social intelligence into your sales process.
13. Marketing Your App for the Social Era
Be part of Nail the Optimize your Go
something message demand social
bigger generation
14. The Power of an Integrated Strategy
PR Digital
Events Website
Marketing
Campaign
Social Media Advertising
Internal
Partnerships Communications
15. Best Practices for PR Success
1. Reporters are writers
2. Customer success
3. Metaphors
4. Get social
5. Keep salesforce.com in the loop
16. Create Awareness and Demand at Events
Build your events strategy
Don’t miss salesforce.com events
17. Market with SEO, SEM, and Retargeting
Visitor They learn about your
products but leave before • Measure your SEM
comes to
your site purchasing
• Follow SEO best practices
• Use retargeting
Retargeting displays your ads on
sites they visit later
18. Optimize Your Lead Follow-Up with Sales
Keys to conversion success
• Nurture emails
• Alignment with sales
• Quick follow up
• Equitable lead distribution
• Clear conversion criteria
• Multi-touch approach
19. Marketing Your App for the Social Era
Be part of Nail the Optimize your Go
something message demand social
bigger generation
31. Rachella Grossi Rebecca Corliss
Senior Manager, Partner Head of Content and
Marketing Social Media
@rachellazg @repcor
32. DF12 ISV Success Sessions
Great sessions for each phase of the lifecycle
Plan Build Distribute Sell Support
ISV Kickoff: Getting Started Distributing & Licensing Your App How to Support Your Customers
How to Architect & Design Your App Automate Your App Sales ISV PM Product Roadmap
Designing Social Apps (Workshop)
Extend Your Commercial Force.com App Expanding Your Marketing Reach with AppExchange
Team Development and Release Mgmt Marketing Best Practices in the Social Era
Building Secure Applications in the Cloud Mastering the Direct Sales Model
Selling Social Apps
Follow sessions and join the Partner Success Group on
33. A Few Reminders. . .
Why Work With a PDO Partner Success Experts
Innovation Theater and Lounge
1:1 Success Clinics
Innovation Theater and Lounge
Need to relax? Have a massage!
Check out the Partner Hub
540 Howard Street
Survey (Session Record) Cloud Crawl (Thursday Night)
Follow us on Twitter @partnerforce
34. Partner Hub – Speaker Debrief
Why Work With a PDO
Partner
Success
Clinics
Welcome Desk
Speaker
Debrief
Area