Parature, from Microsoft
34 SlideShares 89 Followers 1 Folgen
Personal Information
Unternehmen/Arbeitsplatz
Washington D.C. Metro Area, VA United States
Webseite
www.parature.com
Info
Empower employees, engage customers with a powerful solution which combines knowledge, self-service and multichannel customer service.
Kontaktdetails
Tags
customer service parature customer experience customer support social media crm customer service software customer retention customer loyalty service team customer relationship management webinar best practices twitter facebook customer service quotes john ragsdale nordstrom rich gallagher gaming survey jeff bezos richard branson tony hsiesh customer experience statistics customer engagement statistics customer engagement microsoft dynamics crm microsoft customer service statistics social networking robert half quotes jeff bezos quotes business quotes inspirational quotes local government support federal government service and support government customer service blogs apple southwest airlines satisfaction amazon.com chipotle image public relations retention marketing feedback live chat online management response chat software chat vision critical bam barry moltz doug lipp disney ign beverly macy parature richard gallagher lisa ford southwest lorraine grubbs branding sahar hashemi coffee republic coremetrics tsia paige newcombe webinars socialmedia multi-channel robert spector colin shaw zappos coaching customer care customer 2009 service support
Mehr anzeigen

Präsentationen

(34)
Alle anzeigen

Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Scenes in Today's Support Organization

Vor 14 Jahren • 787 Aufrufe

How Social Media is Transforming Customer Service and the Customer Experience

Vor 14 Jahren • 8035 Aufrufe

How Zappos Built a Billion Dollar Company Through a Customer Focused Culture

Vor 14 Jahren • 6017 Aufrufe

How to Improve Customer Retention by Building Emotionally Engaging Customer Experiences

Vor 14 Jahren • 2878 Aufrufe

A Multi-Channel Service Environment - Essential to Customer Retention

Vor 14 Jahren • 806 Aufrufe

The Nordstrom Way To Customer Service Excellence

Vor 14 Jahren • 23131 Aufrufe

Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support

Vor 14 Jahren • 1334 Aufrufe

Metrics that Wow! How Coremetrics Became the Customer Service Model of Success

Vor 14 Jahren • 1631 Aufrufe

In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences

Vor 13 Jahren • 1003 Aufrufe

How Southwest Airlines Built a Culture of Customer Loyalty

Vor 13 Jahren • 2624 Aufrufe

How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels

Vor 13 Jahren • 836 Aufrufe

How IGN Entertainment Increased Self-Service Rates to Over 90% Using Parature Customer Service Software

Vor 13 Jahren • 886 Aufrufe

Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom

Vor 13 Jahren • 827 Aufrufe

Delivering Customer Service in a Social Media World

Vor 13 Jahren • 1187 Aufrufe

How Vision Critical Uses Parature Chat to Shorten Response Times and Decrease Cost

Vor 13 Jahren • 807 Aufrufe

Organizations Should Be Where Their Customers Are- A Multi-Channel Service Approach

Vor 11 Jahren • 584 Aufrufe

Social Engagement Trends in Service

Vor 11 Jahren • 623 Aufrufe

The 6 Best Phrases in Customer Service

Vor 11 Jahren • 987 Aufrufe

The 6 Worst Phrases in Customer Service

Vor 11 Jahren • 781 Aufrufe

6 Simple Tips for Collecting Customer Feedback

Vor 11 Jahren • 815 Aufrufe

7 Best Practices for Delivering Superior Customer Support via Live Chat

Vor 11 Jahren • 3247 Aufrufe

5 Companies With Exceptional Customer Loyalty

Vor 11 Jahren • 2529 Aufrufe

8 Steps To Get the Ball Rolling on a Customer Service Strategy For Social Media

Vor 11 Jahren • 1008 Aufrufe

23 Startling Social Media Statistics

Vor 11 Jahren • 8137 Aufrufe

Social Media's Influence on the Hospitality Industry

Vor 11 Jahren • 3687 Aufrufe

Unparalleled guidemultichannelcustserv

Vor 11 Jahren • 779 Aufrufe

Bridging the Gap Between Government and Citizens for Support

Vor 11 Jahren • 1200 Aufrufe

Connecting with Mobile Costumers

Vor 10 Jahren • 741 Aufrufe

12 Considerations for Connecting with Millennial Customers

Vor 10 Jahren • 1167 Aufrufe

6 Steps to Defuse (and Retain) the Upset Customer

Vor 10 Jahren • 1321 Aufrufe
Personal Information
Unternehmen/Arbeitsplatz
Washington D.C. Metro Area, VA United States
Webseite
www.parature.com
Info
Empower employees, engage customers with a powerful solution which combines knowledge, self-service and multichannel customer service.
Tags
customer service parature customer experience customer support social media crm customer service software customer retention customer loyalty service team customer relationship management webinar best practices twitter facebook customer service quotes john ragsdale nordstrom rich gallagher gaming survey jeff bezos richard branson tony hsiesh customer experience statistics customer engagement statistics customer engagement microsoft dynamics crm microsoft customer service statistics social networking robert half quotes jeff bezos quotes business quotes inspirational quotes local government support federal government service and support government customer service blogs apple southwest airlines satisfaction amazon.com chipotle image public relations retention marketing feedback live chat online management response chat software chat vision critical bam barry moltz doug lipp disney ign beverly macy parature richard gallagher lisa ford southwest lorraine grubbs branding sahar hashemi coffee republic coremetrics tsia paige newcombe webinars socialmedia multi-channel robert spector colin shaw zappos coaching customer care customer 2009 service support
Mehr anzeigen