Implementing TQM Approaches

Pankaj Nalwa pankajnalwa@gmail.com

Implementing TQM is not as simple as acquiring
knowledge of it.

The reasons for failure of TQM are related to the
various approaches followed by the organizations in
implementing TQM.


Approaches followed by organizations can be
categorized as:

 Materialistic

 Ritualistic

 Spiritualistic


Materialistic Approach

Organization is concerned about results and don't
focus on systematic approach and people
involvement.

They skip steps and treat people as mechanical
machinery.

These kind of organizations usually ends up in a
chaotic situation.


Ritualistic Approach

Organization go after systematic approach without
adequate focus on people involvement and results.

They end up creating bureaucracy and the results
do not show any improvement. People lose faith
and confidence. This can be seen in many ISO
certified companies.

Following only system and procedures is no
guaranty of quality.


Spiritualistic Approach

Organization focuses on people involvement and
create lot of enthusiasm. But they fail to channelize
their energy through proper systems and defined
approaches towards the result, which can be
measured in quantified terms – thus end up in total
confusion.


Balancing Act

Successful implementation of TQM
requires the balancing act between the Ritualistic
Materialistic

three aspects without over or under-doing
any of these. Spiritualistic

Majority of companies, who fails in TQM
initiatives do not understand this.
Balancing Act

They just pick a few TQ tools like 7 QC
tools, SPC, QCC, TPM, 5S and want quick
solution to their problems.


Reasons for failure

¤ TQM implementation without quality culture.

¤ Lack of top management commitment and involvement.

¤ Employees resistance to change.

¤ Barriers between departments (Lack of teamwork).

¤ Measuring quality.


Reasons for failure

¤TQM viewed as quick fix with focus on short term goals.

¤ TQM overly complicated by SPC techniques.

¤ Failure to link TQM strategically with business goals.

¤ Although TQM is conceptually applicable to all departments
/ functional areas, but in actual practice it usually confined to
quality assurance or quality control of products / services.


Implementing TQM Approaches

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