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MAXIMIZE YOUR GROWTH 
H o w t o a p p l y a n a l y t i c s w i t h i n A / B - t e s t i n g t o m a x i m i z e y o u r g r o w t h 
C o n v e r s i o n C o n f e r e n c e L o n d o n , O c t o b e r 3 0 t h 2 0 1 4 
To n Wes s e l i n g – C E O – Te s t i n g . A g e n c y
Ton Wesseling | @ TonW 
Growth Hacker 
Ton Wesseling | @ TonW 
Maximize your growth #convcon 
Knowledge Lover 
Optimization Lunatic
Ton Wesseling - @tonw 
Ton Wesseling | @ TonW 
Maximize your growth #convcon 
ü More testing 
ü Quality Assurance 
ü Lower pricing
Online Experiments – A/B-testing 
Default" 
Variation 
B" 
Variation 
Winner!" 
A" 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Hyperlink junky 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Digging through log files 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Trying to improve 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Over and over again 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
That is: 
0 / 1 Testing 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
But it should be like: 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Scientific approach 
A / B Testing 
Live Online Research 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Experiments 
“If you double the number of 
experiments you do per year 
you’re going to double your 
Ton Wesseling | @ TonW 
Maximize your growth #convcon 
inventiveness” 
Jeff Bezos, CEO Amazon – 2004!
Over and over again 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Growth like Amazon 
Ton Wesseling | @ TonW 
Maximize your growth #convcon 
German Ecommerce market, thank you André Morys
Growth 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Start-up world 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
They don’t have the time to do this: 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Investing in Start-ups 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Grow fast 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Or… 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Speed up – more experiments 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Speed up – more people 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
It takes many experiments to win 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Why is your visitor here? 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
How can you 
help your visitor 
to fullfil his needs? 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
It’s not about conversion optimization 
Growth is about learning 
how to serve your visitors! 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Automate the non learning stuff! 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Testing costs time 
Use it to LEARN 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
FACT & ACT – 7 s t e p s t o l e a r n 
Find Analyze 
Create 
Test 
& 
Analyze Conclude 
Tell 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
And how we use Analytics 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
FACT & ACT 
Find 
Analyze 
Create 
Test 
& 
Analyze Conclude 
Tell 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Set up your user journeys 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Create segments to report on journeys 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Translate them to funnels 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Entry / Exit surveys 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Event tracking 
User User 
Ton Wesseling | @ TonW 
Maximize your growth #convcon 
Sessions 
Pageviews 
Events 
Session 
Pageview Pageview 
Session 
Pageview 
Event Event
Compare segments 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Now you’ve got specific spots to optimize 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
FACT & ACT 
Find 
Analyze 
Create 
Test 
& 
Analyze Conclude 
Tell 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Enough traffic & conversions? 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Conversions via your optimization spot 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
ABtestguide.com/calc 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Low significance levels 
ü Big chance the winner is not a real winner 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Low power levels 
ü Big chance a real winner is not recognized 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Tested percentage is a spread! 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Example test-setup 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Average power: 40% 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
So: 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
If there is enough traffic to test 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
On page behaviour 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
More details needed? 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Event flow reporting 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
To have a clear vision what’s going on 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Combine this with persuasion knowledge 
Wheel-of-Persuasion.com 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
FACT & ACT 
& 
Find 
Analyze 
CCrreeaattee 
TTeesstt 
Analyze Conclude 
Tell 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Now we use the A/B-tsting software 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Front end development 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
We measure in Google Analytics 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
They do have analytics – but not enough 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
It also keeps you away from this failure 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Event tracking variation behaviour 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
We can also use Google Tag Manager 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
FACT & ACT 
Find Analyze 
Create 
Test 
& 
Analyze 
Conclude 
Tell 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Another error warning: 
ü You just go and dig unitil you find something 
(you will always find something that seems true BUT is not!) 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Analyze your fixed test length: 
ü Custom reports 
ü Google Analytics API 
ü Excel plugins 
ü With up front stated segments, conversion points and significance level 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Not significant 
ü It’s not a winner, stop 
ü But, it’s does not mean it’s a loser! 
ü Average: 30% of your tests will have winners 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
FACT & ACT 
Find Analyze 
Create 
Test 
& 
Analyze Combine 
Tell 
Conclude Ton Wesseling | @ TonW 
Maximize your growth #convcon
Conclude 
ü Do nothing? 
or 
ü Re-test? 
or 
ü Implement? 
or 
ü Scale? 
and 
ü Continue or change test roadmap 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Knowledge library! 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Tell! 
It’s about learning 
how to serve your visitors! 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Experiments 
“If you double the number of 
experiments you do per year 
you’re going to double your 
Ton Wesseling | @ TonW 
Maximize your growth #convcon 
inventiveness” 
Jeff Bezos, CEO Amazon – 2004!
DIA 
Data Insights Action 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Without action, no growth 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Be like Bill, and win! 
Ton Wesseling | @ TonW 
Maximize your growth #convcon
Happy testing! 
Ton Wesseling | @ TonW 
Maximize your growth #convcon 
German Ecommerce market, thank you André Morys
Ton Wesseling | @ TonW 
Maximize your growth #convcon
SLIDES - #convcon 
Tw i t t e r : To nW 
L i n k e d i n : To nWe s s e l i n g 
E m a i l : To n .We s s e l i n g@Te s t i n g . A g e n c y

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Keynote Ton Wesseling - How to apply analytics within A/B-testing to maximize your growth

  • 1. MAXIMIZE YOUR GROWTH H o w t o a p p l y a n a l y t i c s w i t h i n A / B - t e s t i n g t o m a x i m i z e y o u r g r o w t h C o n v e r s i o n C o n f e r e n c e L o n d o n , O c t o b e r 3 0 t h 2 0 1 4 To n Wes s e l i n g – C E O – Te s t i n g . A g e n c y
  • 2. Ton Wesseling | @ TonW Growth Hacker Ton Wesseling | @ TonW Maximize your growth #convcon Knowledge Lover Optimization Lunatic
  • 3. Ton Wesseling - @tonw Ton Wesseling | @ TonW Maximize your growth #convcon ü More testing ü Quality Assurance ü Lower pricing
  • 4. Online Experiments – A/B-testing Default" Variation B" Variation Winner!" A" Ton Wesseling | @ TonW Maximize your growth #convcon
  • 5. Hyperlink junky Ton Wesseling | @ TonW Maximize your growth #convcon
  • 6. Digging through log files Ton Wesseling | @ TonW Maximize your growth #convcon
  • 7. Trying to improve Ton Wesseling | @ TonW Maximize your growth #convcon
  • 8. Over and over again Ton Wesseling | @ TonW Maximize your growth #convcon
  • 9. That is: 0 / 1 Testing Ton Wesseling | @ TonW Maximize your growth #convcon
  • 10. But it should be like: Ton Wesseling | @ TonW Maximize your growth #convcon
  • 11. Scientific approach A / B Testing Live Online Research Ton Wesseling | @ TonW Maximize your growth #convcon
  • 12. Experiments “If you double the number of experiments you do per year you’re going to double your Ton Wesseling | @ TonW Maximize your growth #convcon inventiveness” Jeff Bezos, CEO Amazon – 2004!
  • 13. Over and over again Ton Wesseling | @ TonW Maximize your growth #convcon
  • 14. Growth like Amazon Ton Wesseling | @ TonW Maximize your growth #convcon German Ecommerce market, thank you André Morys
  • 15. Growth Ton Wesseling | @ TonW Maximize your growth #convcon
  • 16. Start-up world Ton Wesseling | @ TonW Maximize your growth #convcon
  • 17. They don’t have the time to do this: Ton Wesseling | @ TonW Maximize your growth #convcon
  • 18. Investing in Start-ups Ton Wesseling | @ TonW Maximize your growth #convcon
  • 19. Grow fast Ton Wesseling | @ TonW Maximize your growth #convcon
  • 20. Or… Ton Wesseling | @ TonW Maximize your growth #convcon
  • 21. Speed up – more experiments Ton Wesseling | @ TonW Maximize your growth #convcon
  • 22. Speed up – more people Ton Wesseling | @ TonW Maximize your growth #convcon
  • 23. It takes many experiments to win Ton Wesseling | @ TonW Maximize your growth #convcon
  • 24. Why is your visitor here? Ton Wesseling | @ TonW Maximize your growth #convcon
  • 25. How can you help your visitor to fullfil his needs? Ton Wesseling | @ TonW Maximize your growth #convcon
  • 26. It’s not about conversion optimization Growth is about learning how to serve your visitors! Ton Wesseling | @ TonW Maximize your growth #convcon
  • 27. Automate the non learning stuff! Ton Wesseling | @ TonW Maximize your growth #convcon
  • 28. Testing costs time Use it to LEARN Ton Wesseling | @ TonW Maximize your growth #convcon
  • 29. FACT & ACT – 7 s t e p s t o l e a r n Find Analyze Create Test & Analyze Conclude Tell Ton Wesseling | @ TonW Maximize your growth #convcon
  • 30. And how we use Analytics Ton Wesseling | @ TonW Maximize your growth #convcon
  • 31. FACT & ACT Find Analyze Create Test & Analyze Conclude Tell Ton Wesseling | @ TonW Maximize your growth #convcon
  • 32. Set up your user journeys Ton Wesseling | @ TonW Maximize your growth #convcon
  • 33. Create segments to report on journeys Ton Wesseling | @ TonW Maximize your growth #convcon
  • 34. Translate them to funnels Ton Wesseling | @ TonW Maximize your growth #convcon
  • 35. Entry / Exit surveys Ton Wesseling | @ TonW Maximize your growth #convcon
  • 36. Event tracking User User Ton Wesseling | @ TonW Maximize your growth #convcon Sessions Pageviews Events Session Pageview Pageview Session Pageview Event Event
  • 37. Compare segments Ton Wesseling | @ TonW Maximize your growth #convcon
  • 38. Now you’ve got specific spots to optimize Ton Wesseling | @ TonW Maximize your growth #convcon
  • 39. FACT & ACT Find Analyze Create Test & Analyze Conclude Tell Ton Wesseling | @ TonW Maximize your growth #convcon
  • 40. Enough traffic & conversions? Ton Wesseling | @ TonW Maximize your growth #convcon
  • 41. Conversions via your optimization spot Ton Wesseling | @ TonW Maximize your growth #convcon
  • 42. ABtestguide.com/calc Ton Wesseling | @ TonW Maximize your growth #convcon
  • 43. Low significance levels ü Big chance the winner is not a real winner Ton Wesseling | @ TonW Maximize your growth #convcon
  • 44. Low power levels ü Big chance a real winner is not recognized Ton Wesseling | @ TonW Maximize your growth #convcon
  • 45. Tested percentage is a spread! Ton Wesseling | @ TonW Maximize your growth #convcon
  • 46. Example test-setup Ton Wesseling | @ TonW Maximize your growth #convcon
  • 47. Average power: 40% Ton Wesseling | @ TonW Maximize your growth #convcon
  • 48. So: Ton Wesseling | @ TonW Maximize your growth #convcon
  • 49. If there is enough traffic to test Ton Wesseling | @ TonW Maximize your growth #convcon
  • 50. On page behaviour Ton Wesseling | @ TonW Maximize your growth #convcon
  • 51. More details needed? Ton Wesseling | @ TonW Maximize your growth #convcon
  • 52. Event flow reporting Ton Wesseling | @ TonW Maximize your growth #convcon
  • 53. To have a clear vision what’s going on Ton Wesseling | @ TonW Maximize your growth #convcon
  • 54. Combine this with persuasion knowledge Wheel-of-Persuasion.com Ton Wesseling | @ TonW Maximize your growth #convcon
  • 55. FACT & ACT & Find Analyze CCrreeaattee TTeesstt Analyze Conclude Tell Ton Wesseling | @ TonW Maximize your growth #convcon
  • 56. Now we use the A/B-tsting software Ton Wesseling | @ TonW Maximize your growth #convcon
  • 57. Front end development Ton Wesseling | @ TonW Maximize your growth #convcon
  • 58. We measure in Google Analytics Ton Wesseling | @ TonW Maximize your growth #convcon
  • 59. They do have analytics – but not enough Ton Wesseling | @ TonW Maximize your growth #convcon
  • 60. It also keeps you away from this failure Ton Wesseling | @ TonW Maximize your growth #convcon
  • 61. Event tracking variation behaviour Ton Wesseling | @ TonW Maximize your growth #convcon
  • 62. We can also use Google Tag Manager Ton Wesseling | @ TonW Maximize your growth #convcon
  • 63. FACT & ACT Find Analyze Create Test & Analyze Conclude Tell Ton Wesseling | @ TonW Maximize your growth #convcon
  • 64. Another error warning: ü You just go and dig unitil you find something (you will always find something that seems true BUT is not!) Ton Wesseling | @ TonW Maximize your growth #convcon
  • 65. Analyze your fixed test length: ü Custom reports ü Google Analytics API ü Excel plugins ü With up front stated segments, conversion points and significance level Ton Wesseling | @ TonW Maximize your growth #convcon
  • 66. Not significant ü It’s not a winner, stop ü But, it’s does not mean it’s a loser! ü Average: 30% of your tests will have winners Ton Wesseling | @ TonW Maximize your growth #convcon
  • 67. FACT & ACT Find Analyze Create Test & Analyze Combine Tell Conclude Ton Wesseling | @ TonW Maximize your growth #convcon
  • 68. Conclude ü Do nothing? or ü Re-test? or ü Implement? or ü Scale? and ü Continue or change test roadmap Ton Wesseling | @ TonW Maximize your growth #convcon
  • 69. Knowledge library! Ton Wesseling | @ TonW Maximize your growth #convcon
  • 70. Tell! It’s about learning how to serve your visitors! Ton Wesseling | @ TonW Maximize your growth #convcon
  • 71. Experiments “If you double the number of experiments you do per year you’re going to double your Ton Wesseling | @ TonW Maximize your growth #convcon inventiveness” Jeff Bezos, CEO Amazon – 2004!
  • 72. DIA Data Insights Action Ton Wesseling | @ TonW Maximize your growth #convcon
  • 73. Without action, no growth Ton Wesseling | @ TonW Maximize your growth #convcon
  • 74. Be like Bill, and win! Ton Wesseling | @ TonW Maximize your growth #convcon
  • 75. Happy testing! Ton Wesseling | @ TonW Maximize your growth #convcon German Ecommerce market, thank you André Morys
  • 76. Ton Wesseling | @ TonW Maximize your growth #convcon
  • 77. SLIDES - #convcon Tw i t t e r : To nW L i n k e d i n : To nWe s s e l i n g E m a i l : To n .We s s e l i n g@Te s t i n g . A g e n c y