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www.omnepresent.com
Inbound Marketing For
Hospitality,
Travel And Tourism Industry
www.omnepresent.com
Table Of Content
Introduction
● What is Inbound Marketing for Hospitality, Travel and Tourism Industry
● Inbound Marketing and the Relocation in the Hospitality, Travel and Tourism Industry
Key Factors
● #1 Getting Discovered By Users
○ Developing The Content
○ Making the most of Blogging
○ Optimizing Websites
○ SEO for Hospitality, Travel and Tourism based websites
○ Exploiting Social Media and Hospitality, Travel and Tourism portals
○ Paid Ads
○ What does a Brand mean?
www.omnepresent.com
● #2 Transforming Leads into Customers
o Transforming Strangers into visitors, and those visitors into customers
o Understanding Call To Action
o Whats a Landing Page?
o Encouraging The Leads
o An Idea about Lead Qualification
o How Email Marketing can be used to get the Travelers attention?
● #3 Inspecting the Process
○ Perceiving Plan Do check Act
○ Inspecting the Strategies and improving
○ Enhanced Trading and Establishing Partnerships
○ Rebuild Relationships with the target audience
○ Mobile platforms and App Based Services
www.omnepresent.com
Inbound Marketing For Hospitality, Travel and Tourism
Industry
● A retreat of the traditional form
of marketing
● Its all about providing content
relevant to customer
● The idea is to keep presenting the
content to the customer through
websites, call to action, email
marketing, encouraging them to
plan a trip through your company
www.omnepresent.com
Inbound Marketing And The Relocation In The Hospitality,
Travel and Tourism Industry
Why This Change..?
● Customer can be choosy
● The one who reaches what customer
needs, succeeds
● Inbound and digital marketing are the
launchpads to success
Do You Know..?
● How many people are on the “Do no
Disturb list”...?
● How many people skip the ads on TV..?
The answers can be Gobsmacking
www.omnepresent.com
Getting Discovered By Users
● Search Engine Optimization is the
ultimate factor
● Getting discovered by user
depends totally on the Content,
Keywords and Titles
● Relevant content will help more
people reach you in Search on
various Search Engines
www.omnepresent.com
Transforming Leads Into Customers
● Taking follow-ups from the user
every time he/she comes online
● Constantly appearing Call-To-Action
would do the trick (Cookies will be
the playmaker here)
● Keep the user connected to your
website
● Feed the information based on the
profile of uses based on his data
www.omnepresent.com
Inspecting The Process
Perceiving Plan Do Check Act
● Plan
○ Working on strategies to provide a comfortable
online experience while making reservations
● Do
○ Information Accumulation from the leads (key
elements : call to action and landing pages)
○ Transform strangers into customers
● Check
○ Scrutinize the users pattern, likes, dislikes, hobbies,
interest
● Act
○ Modify the structure according to market flexibility
○ Innovate new strategies, present new packages to
keep the customers tied up
www.omnepresent.com
Hospitality, Travel and Tourism Marketing With An Advanced View
● A new approach to inbound
marketing to attract potential
travelers, with the help of new
strategies and technologies
● Understanding the travelers need,
likeability based on his profiling
through Call-To-Action and Landing
Page Forms
● Releasing new attractive offers and
constant direct online support for
customer satisfaction
www.omnepresent.com
#1 Key Factor: Getting Discovered By Users
Developing The Content
● Understanding what the potential
travelers want
● Keeping track of what the competitors
are up-to
● Regularly updating the content so that
user gets the fresh and new content
● Use Infographics / Multimedia also
rather than more text
www.omnepresent.com
#1 Key Factor: Getting Discovered By Users
Making The Most Of Blogging
● Question!
○ Do you know what percent of
companies converted leads into
customers through their blogs?
○ The answer could be quite surprising
● Blogging is of great use for SEO
● Important industry members share
ideas through blogs
www.omnepresent.com
#1 Key Factor : Getting Discovered By Users
Optimizing Websites
● All the components of the website
must be optimized, such as content,
multimedia and SEO as well
● User should be comfortable with the
structure and content of the website
● If user likes what he sees, the
comebacks increase and so the
success rate
● The content needs to be sensible
www.omnepresent.com
#1 Key Factor : Getting Discovered By User
SEO For Hospitality, Travel And Tourism
Based Websites
● Studying how the queries are answered
based on keywords that a traveler provides
to a search engine
● Making sure that the appropriate set of
keywords is used to stand out in the search
for your target traveler
● Strategizing and managing the content
throughout the site to provide the search
engine to identify you when a applicable to
your site content search is done by user
www.omnepresent.com
#1 Key Factor : Getting Discovered By Users
Exploiting Social Media And Hospitality,
Travel And Tourism Portals
● Social media is growing impressively
over the years and the business is
promoted over it is getting benefits
● Gives Opportunities to interact
before taking decisions related to
planning trips and choosing a hotel
or restaurants to dine at
● Projecting the expertise on the
portals to fetch the clientele to your
site where the final process is done
www.omnepresent.com
#1 Key Factor : Getting Discovered By Users
Paid Ads
● These are the ones that appear on top
of the search results as a sponsored link
● It allows you to modify the keywords
according to your target travelers needs
● Helps in getting a sense of the amount
of traffic to your website
● Different from traditional ads, displays
what is needed by the user
www.omnepresent.com
#1 Key Factor : Getting Discovered By User
What Does A Brand Mean?
● A brand is a benchmark, an assurance of
the quality that user expects from it in
terms of Hospitality, Travel and Tourism
packages
● Your brand name gives a message about
the behaviour and setup of the trips that
you provide, and your hotel services also
● Should be identified easily by the user.
Good presentation of brand will help in
promotions
www.omnepresent.com
#2 Key Factor : Transforming Leads Into Customers
Transforming Strangers Into Visitors, And
Those Visitors Into Customers
● Encourage the visitor to be transformed
into customers with the help of exclusive
offers and discounts
● Keep the offers specific to the users
interest, unnecessary offers will not help
● Let the user understand the whole
structure, no need to hammer him/her
with too many ads, a timely reminder
would do the job
www.omnepresent.com
#2 Key Factor : Transforming Leads Into Customers
Understanding Call-To-Action
● Clicking on Call-To-Action redirects
you to a form known as landing
page form. Filling that leads you to
accessing the offer benefits
● Tempting Call-To-Action will
provoke the user to click and sign
up for the services
www.omnepresent.com
#2 Key Factor : Transforming Leads Into Customers
Whats A Landing Page?
● The Next step to a Call-To-Action
● Its a Form that appears when a user
clicks a Call-To-Action, it asks for user
details like contact information and
personal data, use minimum
description to introduce
● Filling and submitting it allows the
user to use the offers
● This is how a stranger is converted
into a lead
www.omnepresent.com
#2 Key Factor : Transforming Leads Into Customers
Encouraging The Leads
● Need to build confidence in leads
mind that this is the right product or
offer to them, motivate them to
invest
● Providing relevant and ample
information about the packages and
trip plans is the “Building Block”
● Keeping the user updated about his
status in the selling cycle. maintaining
relationships is crucial
www.omnepresent.com
#2 Key Factor : Transforming Leads Into Customers
An Idea About Lead Qualification
● Keeping the lead tied and
encouraging them constantly by
being connected to them
● One thing needs to be
understood that not every lead
will be scored. still it is needed to
be in touch with them through
follow ups regularly
www.omnepresent.com
#2 Key Factor : Transforming Leads Into Customers
How Email Marketing Can Be Used To Get
The Travelers Attention?
● Subscription to the newsletters,
ebooks and other related things will
drive the attention of the lead
● It has to be scheduled well
● “Opt in” options can allow the users
to receive notification
● No need of using tough words.
keeping the title easy and the content
short to understand will tempt the
user to stay subscribed
www.omnepresent.com
#3 Key Factor : Inspecting The Process
Inspecting The Strategies And Improving
● Examining the process and learning,
finding the unidentified opportunities
● Need to take into consideration what
needs to be done to get better in
future
● Visitors, Leads, Customers need to be
tracked regularly
www.omnepresent.com
#3 Key Factor : Inspecting The Process
Enhance Trading And Establishing
Partnerships
● Online maintenance of user data has
allowed the companies with a greater
access to operator networks
● Establishing and Maintaining a contact list
in order to understand the position of the
lead in selling cycle
● It is not a good practice to keep spamming
the leads. Handle them with ease
www.omnepresent.com
#3 Key Factor : Inspecting The Process
Rebuild Relationships With The Target
Audience
● It takes time to keep the public sticked to us
when the Techniques of Marketing change
● Promotion over social media helps to keep the
audience tied up
● Facebook Pages, Twitter Handles, Blogger and
Others social media websites provide a great
set of opportunities
● Utilizing new trends in social media helps you
stand out
www.omnepresent.com
#3 Key Factor : Inspecting The Process
Mobile Platforms And App Based Services
● Smartphone is the need of the day
● Many androids, ios and other
smartphone users are active every day
● Mobile websites and apps has to be
very efficient and easy for enriched
mobile experience
● Keeping the size of downloadable
content to a minimum for effective
usage
www.omnepresent.com
Conclusion
● With a right goal and technical support, Hospitality, Travel
and Tourism companies can take a big leap in terms of
Inbound Marketing
● Call to Action and Landing Page forms are crucial in
encouraging new customers
● Ensuring user finds us Quicker than others
● Keep track of competitors, always try to be one step
ahead
● Promotion on Social Media is one of the key things
● Considering the Importance of Mobile based websites
● Keywords, Title and Content need to be applicable for
SEO
● Understand the need and current trends of Hospitality,
Travel and Tourism Market
● Keep the content Descriptive, Infographic, and updated
time to time
www.omnepresent.com
OmnePresent Services
www.omnepresent.com
www.omnepresent.com
Contact Us
info@omnepresent.com
www.omnepresent.com

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Inbound Marketing for Hospitality, Travel and Tourism Industry

  • 2. www.omnepresent.com Table Of Content Introduction ● What is Inbound Marketing for Hospitality, Travel and Tourism Industry ● Inbound Marketing and the Relocation in the Hospitality, Travel and Tourism Industry Key Factors ● #1 Getting Discovered By Users ○ Developing The Content ○ Making the most of Blogging ○ Optimizing Websites ○ SEO for Hospitality, Travel and Tourism based websites ○ Exploiting Social Media and Hospitality, Travel and Tourism portals ○ Paid Ads ○ What does a Brand mean?
  • 3. www.omnepresent.com ● #2 Transforming Leads into Customers o Transforming Strangers into visitors, and those visitors into customers o Understanding Call To Action o Whats a Landing Page? o Encouraging The Leads o An Idea about Lead Qualification o How Email Marketing can be used to get the Travelers attention? ● #3 Inspecting the Process ○ Perceiving Plan Do check Act ○ Inspecting the Strategies and improving ○ Enhanced Trading and Establishing Partnerships ○ Rebuild Relationships with the target audience ○ Mobile platforms and App Based Services
  • 4. www.omnepresent.com Inbound Marketing For Hospitality, Travel and Tourism Industry ● A retreat of the traditional form of marketing ● Its all about providing content relevant to customer ● The idea is to keep presenting the content to the customer through websites, call to action, email marketing, encouraging them to plan a trip through your company
  • 5. www.omnepresent.com Inbound Marketing And The Relocation In The Hospitality, Travel and Tourism Industry Why This Change..? ● Customer can be choosy ● The one who reaches what customer needs, succeeds ● Inbound and digital marketing are the launchpads to success Do You Know..? ● How many people are on the “Do no Disturb list”...? ● How many people skip the ads on TV..? The answers can be Gobsmacking
  • 6. www.omnepresent.com Getting Discovered By Users ● Search Engine Optimization is the ultimate factor ● Getting discovered by user depends totally on the Content, Keywords and Titles ● Relevant content will help more people reach you in Search on various Search Engines
  • 7. www.omnepresent.com Transforming Leads Into Customers ● Taking follow-ups from the user every time he/she comes online ● Constantly appearing Call-To-Action would do the trick (Cookies will be the playmaker here) ● Keep the user connected to your website ● Feed the information based on the profile of uses based on his data
  • 8. www.omnepresent.com Inspecting The Process Perceiving Plan Do Check Act ● Plan ○ Working on strategies to provide a comfortable online experience while making reservations ● Do ○ Information Accumulation from the leads (key elements : call to action and landing pages) ○ Transform strangers into customers ● Check ○ Scrutinize the users pattern, likes, dislikes, hobbies, interest ● Act ○ Modify the structure according to market flexibility ○ Innovate new strategies, present new packages to keep the customers tied up
  • 9. www.omnepresent.com Hospitality, Travel and Tourism Marketing With An Advanced View ● A new approach to inbound marketing to attract potential travelers, with the help of new strategies and technologies ● Understanding the travelers need, likeability based on his profiling through Call-To-Action and Landing Page Forms ● Releasing new attractive offers and constant direct online support for customer satisfaction
  • 10. www.omnepresent.com #1 Key Factor: Getting Discovered By Users Developing The Content ● Understanding what the potential travelers want ● Keeping track of what the competitors are up-to ● Regularly updating the content so that user gets the fresh and new content ● Use Infographics / Multimedia also rather than more text
  • 11. www.omnepresent.com #1 Key Factor: Getting Discovered By Users Making The Most Of Blogging ● Question! ○ Do you know what percent of companies converted leads into customers through their blogs? ○ The answer could be quite surprising ● Blogging is of great use for SEO ● Important industry members share ideas through blogs
  • 12. www.omnepresent.com #1 Key Factor : Getting Discovered By Users Optimizing Websites ● All the components of the website must be optimized, such as content, multimedia and SEO as well ● User should be comfortable with the structure and content of the website ● If user likes what he sees, the comebacks increase and so the success rate ● The content needs to be sensible
  • 13. www.omnepresent.com #1 Key Factor : Getting Discovered By User SEO For Hospitality, Travel And Tourism Based Websites ● Studying how the queries are answered based on keywords that a traveler provides to a search engine ● Making sure that the appropriate set of keywords is used to stand out in the search for your target traveler ● Strategizing and managing the content throughout the site to provide the search engine to identify you when a applicable to your site content search is done by user
  • 14. www.omnepresent.com #1 Key Factor : Getting Discovered By Users Exploiting Social Media And Hospitality, Travel And Tourism Portals ● Social media is growing impressively over the years and the business is promoted over it is getting benefits ● Gives Opportunities to interact before taking decisions related to planning trips and choosing a hotel or restaurants to dine at ● Projecting the expertise on the portals to fetch the clientele to your site where the final process is done
  • 15. www.omnepresent.com #1 Key Factor : Getting Discovered By Users Paid Ads ● These are the ones that appear on top of the search results as a sponsored link ● It allows you to modify the keywords according to your target travelers needs ● Helps in getting a sense of the amount of traffic to your website ● Different from traditional ads, displays what is needed by the user
  • 16. www.omnepresent.com #1 Key Factor : Getting Discovered By User What Does A Brand Mean? ● A brand is a benchmark, an assurance of the quality that user expects from it in terms of Hospitality, Travel and Tourism packages ● Your brand name gives a message about the behaviour and setup of the trips that you provide, and your hotel services also ● Should be identified easily by the user. Good presentation of brand will help in promotions
  • 17. www.omnepresent.com #2 Key Factor : Transforming Leads Into Customers Transforming Strangers Into Visitors, And Those Visitors Into Customers ● Encourage the visitor to be transformed into customers with the help of exclusive offers and discounts ● Keep the offers specific to the users interest, unnecessary offers will not help ● Let the user understand the whole structure, no need to hammer him/her with too many ads, a timely reminder would do the job
  • 18. www.omnepresent.com #2 Key Factor : Transforming Leads Into Customers Understanding Call-To-Action ● Clicking on Call-To-Action redirects you to a form known as landing page form. Filling that leads you to accessing the offer benefits ● Tempting Call-To-Action will provoke the user to click and sign up for the services
  • 19. www.omnepresent.com #2 Key Factor : Transforming Leads Into Customers Whats A Landing Page? ● The Next step to a Call-To-Action ● Its a Form that appears when a user clicks a Call-To-Action, it asks for user details like contact information and personal data, use minimum description to introduce ● Filling and submitting it allows the user to use the offers ● This is how a stranger is converted into a lead
  • 20. www.omnepresent.com #2 Key Factor : Transforming Leads Into Customers Encouraging The Leads ● Need to build confidence in leads mind that this is the right product or offer to them, motivate them to invest ● Providing relevant and ample information about the packages and trip plans is the “Building Block” ● Keeping the user updated about his status in the selling cycle. maintaining relationships is crucial
  • 21. www.omnepresent.com #2 Key Factor : Transforming Leads Into Customers An Idea About Lead Qualification ● Keeping the lead tied and encouraging them constantly by being connected to them ● One thing needs to be understood that not every lead will be scored. still it is needed to be in touch with them through follow ups regularly
  • 22. www.omnepresent.com #2 Key Factor : Transforming Leads Into Customers How Email Marketing Can Be Used To Get The Travelers Attention? ● Subscription to the newsletters, ebooks and other related things will drive the attention of the lead ● It has to be scheduled well ● “Opt in” options can allow the users to receive notification ● No need of using tough words. keeping the title easy and the content short to understand will tempt the user to stay subscribed
  • 23. www.omnepresent.com #3 Key Factor : Inspecting The Process Inspecting The Strategies And Improving ● Examining the process and learning, finding the unidentified opportunities ● Need to take into consideration what needs to be done to get better in future ● Visitors, Leads, Customers need to be tracked regularly
  • 24. www.omnepresent.com #3 Key Factor : Inspecting The Process Enhance Trading And Establishing Partnerships ● Online maintenance of user data has allowed the companies with a greater access to operator networks ● Establishing and Maintaining a contact list in order to understand the position of the lead in selling cycle ● It is not a good practice to keep spamming the leads. Handle them with ease
  • 25. www.omnepresent.com #3 Key Factor : Inspecting The Process Rebuild Relationships With The Target Audience ● It takes time to keep the public sticked to us when the Techniques of Marketing change ● Promotion over social media helps to keep the audience tied up ● Facebook Pages, Twitter Handles, Blogger and Others social media websites provide a great set of opportunities ● Utilizing new trends in social media helps you stand out
  • 26. www.omnepresent.com #3 Key Factor : Inspecting The Process Mobile Platforms And App Based Services ● Smartphone is the need of the day ● Many androids, ios and other smartphone users are active every day ● Mobile websites and apps has to be very efficient and easy for enriched mobile experience ● Keeping the size of downloadable content to a minimum for effective usage
  • 27. www.omnepresent.com Conclusion ● With a right goal and technical support, Hospitality, Travel and Tourism companies can take a big leap in terms of Inbound Marketing ● Call to Action and Landing Page forms are crucial in encouraging new customers ● Ensuring user finds us Quicker than others ● Keep track of competitors, always try to be one step ahead ● Promotion on Social Media is one of the key things ● Considering the Importance of Mobile based websites ● Keywords, Title and Content need to be applicable for SEO ● Understand the need and current trends of Hospitality, Travel and Tourism Market ● Keep the content Descriptive, Infographic, and updated time to time