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Date:  Nov 21, 2008 Rackspace Hosting, Inc.  the world’s leading hosting service provider Prepared By: Omar J Garza (O.J.)
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Strategy Starts with Vision ,[object Object],[object Object],Slide
Company Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Strategic Partnerships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Industry Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Industry Expertise & Certifications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Industry Expertise & Certifications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Why Hosting? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Why Rackspace? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Why Rackspace Customers are in the Right Place at the Right Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Delivering SaaS Infrastructure as  a Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Current Software as a Service Providers – Customers & Partners Slide  More Than 1,300 SaaS Providers are Rackspace Customers from    Industry Leaders to Startups
What is IT Hosting? Slide
What is IT Hosting with Virtualization? Slide
The Right Hosting Solution For You Slide
Support Team Structure ,[object Object],Slide  ,[object Object],[object Object],[object Object]
Every Rackspace Hosting Solution Includes: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Fanatical Support ® —The People ,[object Object],[object Object],[object Object],[object Object],Slide
The Fanatical Support Promise ™ —The Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Fanatical Support ® —The Elements Slide  FIVE ELEMENTS OF FANATICAL SUPPORT Element Support RESPONSIVENESS Service will be provided by a team that will be available 24x7x365; accessible by phone or ticket. We will take special care to assist with urgent needs. OWNERSHIP We will take personal responsibility for your Rackspace hosted infrastructure and empower employees to make decisions and take action on your behalf, with a live escalation representative available at all times. We will follow through on our commitments to you.  RESOURCEFULNESS We will employ creative and practical solutions for your hosting service, including items related to the network, hardware or operating system. EXPERTISE Subject-matter experts will be available who know how to identify problems and offer solutions, and our support teams will provide advice on your Rackspace environment based on industry and technology expertise. TRANSPARENCY Our communications and conversations will be personal responses addressing your specific needs and will not be scripted or premature. We will provide straight and honest answers to your questions and will not avoid tough questions.
Slide  Additional Services
Services Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Professional Services ,[object Object],Slide
Security ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Monitoring & Issue Response ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Reporting & Performance Management ,[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Storage  & Backup Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide
Server & Device Administration ,[object Object],[object Object],[object Object],[object Object],Slide
Slide  Thank You. We look forward to being your IT Hosting Company.

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Rackspace Hosting Presentation

  • 1. Date: Nov 21, 2008 Rackspace Hosting, Inc. the world’s leading hosting service provider Prepared By: Omar J Garza (O.J.)
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  • 13. Current Software as a Service Providers – Customers & Partners Slide More Than 1,300 SaaS Providers are Rackspace Customers from Industry Leaders to Startups
  • 14. What is IT Hosting? Slide
  • 15. What is IT Hosting with Virtualization? Slide
  • 16. The Right Hosting Solution For You Slide
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  • 21. Fanatical Support ® —The Elements Slide FIVE ELEMENTS OF FANATICAL SUPPORT Element Support RESPONSIVENESS Service will be provided by a team that will be available 24x7x365; accessible by phone or ticket. We will take special care to assist with urgent needs. OWNERSHIP We will take personal responsibility for your Rackspace hosted infrastructure and empower employees to make decisions and take action on your behalf, with a live escalation representative available at all times. We will follow through on our commitments to you. RESOURCEFULNESS We will employ creative and practical solutions for your hosting service, including items related to the network, hardware or operating system. EXPERTISE Subject-matter experts will be available who know how to identify problems and offer solutions, and our support teams will provide advice on your Rackspace environment based on industry and technology expertise. TRANSPARENCY Our communications and conversations will be personal responses addressing your specific needs and will not be scripted or premature. We will provide straight and honest answers to your questions and will not avoid tough questions.
  • 22. Slide Additional Services
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  • 30. Slide Thank You. We look forward to being your IT Hosting Company.