The document discusses the Malcolm Baldrige criteria for organizational excellence. It outlines the 7 criteria for assessment: leadership, strategic planning, customer focus, measurement/analysis/knowledge management, workforce focus, operations focus, and business results. Each criterion has multiple factors that are evaluated on a scale or through scores. The document provides details on the scoring breakdown and focus areas for some of the key criteria like leadership, strategic planning, and customer focus.

1. 1
Menuju Keunggulan Organisasi
melalui Malcolm Baldrige

2. 2
Agenda Workshop
1. Apa itu Malcolm Baldrige
2. 7 Kriteria Penilaian Malcolm Baldrige
3. Kriteria Penilaian Proses
4. Kriteria Penilaian RESULTS
5. Skala Nilai/Skor Malcolm Baldrige

3. 3
Leadership
Customer
Focus
Strategic
Planning
Operation
Focus
Workforce
Focus
Business
Results
Measurement, Analysis &
Knowlege Management
7 Pilar Penilaian Malcolm Baldrige

4. 4
Leadership
(120)
Customer
Focus (85)
Strategic
Planning
(85)
Operation
Focus (85)
Workforce
Focus (85)
Business
Results
(450)
Measurement, Analysis &
Knowlege Management (90)
7 Pilar Penilaian Malcolm Baldrige

5. 5
Leadership
(120)
Leaders on
Governance
and CSR (50)
Senior
Leadership
Capacity (70)
Leadership

6. 6
Senior
Leadership
Capacity (70)
Leadership
• Vision, Values, Mission
• Vision and Values
• Promoting Legal and
Ethical Behavior
• Creating Sustainable
Organization
• Communication and Action
• Communication
• Focus on Action

7. 7
Leaders on
Governance
and CSR (50)
Leadership • Organizational Governance
• Governance System
• Performance Evaluation
• Legal and Ethical Behavior
• Legal and Regulatory Behavior
• Ethical Behavior
• CSR
• Social and Ecology Well Being
• Community Support

8. 8
Strategic
Planning
(85)
Strategy
Implementation
(45)
Strategy
Development
(40)
Strategy

9. 9
STRATEGY
• Strategy Development
Process
• Strategic Planning Process
• Strategy Consideration
• Strategic Objectives
• Key Strategic Objectives
• Strategic Objectives
Consideration
Strategy
Development
(40)

10. 10
STRATEGY
• Action Plan Development
and Deployment
• Action Plan Development
• Action Plan
Implementation
• Resource Allocation
• Workforce Plans
• Performnace Measures
• Action Plan Modification
• Performance Projections
Strategy
Implementation
(45)

11. 11
Customer
Focus (85)
Customer
Engagement
(40)
Voice of
Customers
(45)
CUSTOMER

12. 12
Voice of
Customers
(45)
CUSTOMER • Customer Listening
• Listening to Current
Customers
• Listening to Potential
Customers
• Determination of Customer
Satisfaction and Engagement
• Satisfaction and
Engagement
• Satisfaction Relative to
Competitors
• Dissatisfaction

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