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Lean Startup for 

sociale vækstvirksomheder
Den Sociale Kapital Fond
!
!
Martin Sønderlev Christensen
Partner
!
Ph.d. i Social Computing IT-Universitetet København
Mentor, CIEL - Copenhagen Innovation and Entrepreneurship Lab
Ekstern Lektor, IT-Universitetet København
Censor, Informations- og Medievidenskaberne.

!
Since 2005
Pioneering blogs, wikis, visual
sharing, social media, social
intranets, social products and
services, communities etc. etc
Digital Strategy and Innovation Agency
VORES YDELSER
RESEARCH
STRATEGI
LABS
!
Startup

Research

http://www.socialsquare.dk/
startup-research-project/
Tillykke, I er en del af 

en stor forandring
Det I gør er sindsygt vigtigt og
meningsfuldt
Social = et nyt paradigme i
den måde vi skaber produkter,
forretninger og organisationer
på
En ny økonomi hvor sociale
forretnings modeller spiller en
væsentlig rolle i innovationen
Din bil
Min bil
Drivr
taskrabbit
Airbnb
Kickstarter
KBHFF
Create more value
than you capture
VISION
DREVEN
!
!
fra
VÆKST SOM MÅL I SIG SELV
til
VÆKST SOM MIDDEL
TIL AT LØSE ET RELEVANT
PROBLEM I VERDEN
!
KUNDE
CENTRISK
Fra
KUNDEN SOM EN 

MODTAGER
til
KUNDEN SOM EN 

PARTNER
MENNESKE
FOKUSERET
fra
MANAGERS
til
MAKERS
!
PROCES
FOKUSERET
!
fra
KVAVILTET GENNEM QA OG
REPETATIVE PROCESSER
til
KVALITET GENNEM
KONSTANT TILPASNING AF
PROCESSER
PRODUKT
DREVEN
Fra
FÆRDIGBYGGET
OG SÅ KOMMER DE
Til
BYGGET TIL AT UDVIKLE SIG
MED KUNDERNE
TEKNOLOGI
LET
Fra
FÅ DYRE VÆRKTØJER DER
KAN ALT LIGE GODT
til
MANGE BILLIGE OG VÆRKTØJER
DER PASSER TIL OPGAVERNE
PLATORM
DREVEN
Fra
VÆRDIKÆDE SOM
VIRKSOMHEDEN
KONTROLLERER
til
PLATFORM SOM VERDEN
OMKRING VIRKSOMHEDEN
KAN BYGGE PÅ
Hvordan virker en
startup så?
… oftest virker de ikke!
… de fleste startups dør før de
kommer igang ;(
http://www.businessinsider.com/33-startups-that-died-reveal-why-they-failed-2013-6?op=1
Iværksætteri
50% talent + 50% videnskab
!
!
!
Steve Blank
“A Startup is Not a Smaller Version of a
Large Company
“In a startup both the problem and the
solution are unknown.”
Eric Reiss
Søge Skalere
Det handler ikke om hvorvidt 

idéen er god
men hvorvidt det problem man forsøger
at løse, er noget kunderne har og vil
betale for.
Eric Reis
“an organization dedicated to
creating something new
under conditions of extreme
uncertainty”
Lean ≠ Billig


Konstant fokus

Konstant optimering

Konstant læring

Konstant fokus på lave det rigtige

Konstant prioritering

Konstant eksekvering
Lean
ex:
Kanban
TO DO
DOING
DONE!
IDEAS
Det største problem er ikke manglen på
ideer
det manglen på viden og konstant læring
om hvad som virker
En startup = En række af eksperimenter
sat i værk for at finde en levedygtig
forretningsmodel og realiserbart produkt
En startup er ikke en idé 

Det er et gæt!
!
Jo hurtigere du kan be- eller afkræfte om
du gør det rigtige, jo større chance for
succes.
eller…. Fail forward
!
Byg
Mål
Lær


Minimere risiko

ved komme hurtigst muligt og

flest mulige gange gennem loopet
Gør ideer konkrete
Gå ud og test om det virker
Spørg hvorfor?

Hvad har vi lært?
!
Startups that succeed are those that
manage to iterate enough times before
running out of resources. Time between
these iterations is fundamental.
- Eric Ries
Etableret virksomhed
!
Startup
Alex Osterwalder
!
“A business model
describes the rationale
of how an organization
creates, delivers, and
captures value”
Yves Pigneur
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
For whom are we creating value?
Who are our most important customers?
What type of relationship does each of our Customer
Segments expect us to establish and maintain with them?
Which ones have we established?
How are they integrated with the rest of our business model?
How costly are they?
What value do we deliver to the customer?
Which one of our customer’s problems are we helping to solve?
What bundles of products and services are we offering to each Customer Segment?
Which customer needs are we satisfying?
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquiring from partners?
Which Key Activities do partners perform?
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
Day Month Year
No.
This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License.
To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/
Hvem er
vores
partnere,
samarbejdes
partnere,
levendører
Hvad
lover vi at
leverer?
Hvilken værdi
skaber vi?
Hvad er vores
produkt?
Hvem
er vores
kunder?
!
Hvem er de
først kunder?
Hvordan
skaber vi
værdifulde
relationer til
vores kunder
Gennem hvilke
kanaler sælger
og levere vi vores
ydelser?
Hvilke
ressourcer
kræver det af os
hvilke aktiviter
skal vi
gennemføre for
at levere det vi
lover
Hvad er vores
omkostninger
?
Hvordan
tjener vi
pengene?
Hvilke
gevinster
leder kunden
efter?
!
Hvilke
Problemer
har
Brugeren?
Hvilke “jobs”
søger kunden at
få udført
!
Hvordan kan vi
løse det for
kunden?
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
For whom are we creating value?
Who are our most important customers?
What type of relationship does each of our Customer
Segments expect us to establish and maintain with them?
Which ones have we established?
How are they integrated with the rest of our business model?
How costly are they?
What value do we deliver to the customer?
Which one of our customer’s problems are we helping to solve?
What bundles of products and services are we offering to each Customer Segment?
Which customer needs are we satisfying?
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquiring from partners?
Which Key Activities do partners perform?
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
Day Month Year
No.
This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License.
To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/
Arbejd med hypoteser 

og gå ud og få dem valideret
Dine hypoteser bliver mere og mere
sikre, jo flere kunder tester dem på.
Ash Maurya - Running Lean
Product Risk – lav det rigtige produkt
!
1. Find et problemet der er værd at løse
2. Definer den minimale måde at vise at det virker (MVP)
3. Byg og valider din MVP (definer UVP)
4. Valider ved at skalere din UVP
!
Customer Risk – byg en vej til kunderne
!
1. Find ud af hvad der er for en “pain” i fjerner for kunden
2. Find de første kunder (early adopters) som vil være interesseret i at skabe ydelsen med
jer
3. Start med outbound salg og marketing - gå ud og sælg gennem kanaler
4. Udvilke inbound salg - så hurtigt som muligt
!
Market Risk – find en levedygtig forretning
!
1. Find markedet gennem differentiering i forhold til allerede eksisterende alternativer
2. Test pris og produkt gennem samtale med kunderne
3. Derefter gennem hvad de gør - mål og følg dette nøje
4. Optimer omkostninger, revenue og ressourcer i forhold til at finde en forretnings
model
Produkt Risiko – Laver vi det rigtige produkt?
Kunde Risiko – Hvordan finder vi en vej til kunderne
Markeds Risiko – Bygger vi en levedygtig forretning
The Lean Canvas

Ash Maurya
2013 -
Long haul business innovation made by
smart agile moves
!
• Business model innovation process
• Process and product owner for
product dev and marketing teams
• MVP approach build and launched in
3 months
• Customer development via social
media
• Campaign and launch support
• Community building and
management
• 1000 new titles published first 6
months
• 10000 monthly downloads of
material first 6 months
Start med 10 kunder!
Don’t do the mom-test
Mød kunderne og lyt til
hvad de siger.
Don’t pitch..
Lad kunderne tale om
deres problemer og behov
Lav eksperimenter
og iterationer
!
OBS: Iterationer -
kræver at man gør
det mere end en gang.
Get out of
the building
din idé virkeligheden
Minimal
viable
product
Get your hands dirty!
Du skal gøre alting,
selv før du ansætter
nogen til at gøre det
Vær visuel 

tegn det! 

vis det!

Fortæl en historie
Afdæk kundens rejse og oplevelse
Hvor skaber du mest værdi, hvor skal du
være særlig opmærksom?
Find de “handlebare”
data der fortæller dig
om om du er på rette
vej. Og fokuser på dem.
Brug billige
og
skalerbare
værktøjer
Gør noget nyt!
Skab en organisations kultur der er
anderledes og som gør det sjovt for dine
kunder, ansatte og partnere.
Startup bevægelse
Gå ud og mød de
andre, skab netværk,
del erfaringer.
Men husk at de andre
iværksættere er ikke dine
kunder!
#cphftw
Tak og held og lykke!

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Lean startup for socialøkonomiske iværksættere

  • 1. Lean Startup for 
 sociale vækstvirksomheder Den Sociale Kapital Fond
  • 2. ! ! Martin Sønderlev Christensen Partner ! Ph.d. i Social Computing IT-Universitetet København Mentor, CIEL - Copenhagen Innovation and Entrepreneurship Lab Ekstern Lektor, IT-Universitetet København Censor, Informations- og Medievidenskaberne.

  • 3. ! Since 2005 Pioneering blogs, wikis, visual sharing, social media, social intranets, social products and services, communities etc. etc Digital Strategy and Innovation Agency
  • 6.
  • 7. Tillykke, I er en del af 
 en stor forandring
  • 8. Det I gør er sindsygt vigtigt og meningsfuldt
  • 9. Social = et nyt paradigme i den måde vi skaber produkter, forretninger og organisationer på
  • 10.
  • 11. En ny økonomi hvor sociale forretnings modeller spiller en væsentlig rolle i innovationen
  • 13. Drivr
  • 14.
  • 18. KBHFF
  • 19. Create more value than you capture
  • 20. VISION DREVEN ! ! fra VÆKST SOM MÅL I SIG SELV til VÆKST SOM MIDDEL TIL AT LØSE ET RELEVANT PROBLEM I VERDEN !
  • 21. KUNDE CENTRISK Fra KUNDEN SOM EN 
 MODTAGER til KUNDEN SOM EN 
 PARTNER
  • 23. ! PROCES FOKUSERET ! fra KVAVILTET GENNEM QA OG REPETATIVE PROCESSER til KVALITET GENNEM KONSTANT TILPASNING AF PROCESSER
  • 24. PRODUKT DREVEN Fra FÆRDIGBYGGET OG SÅ KOMMER DE Til BYGGET TIL AT UDVIKLE SIG MED KUNDERNE
  • 25. TEKNOLOGI LET Fra FÅ DYRE VÆRKTØJER DER KAN ALT LIGE GODT til MANGE BILLIGE OG VÆRKTØJER DER PASSER TIL OPGAVERNE
  • 28. … oftest virker de ikke!
  • 29. … de fleste startups dør før de kommer igang ;(
  • 32. ! ! ! Steve Blank “A Startup is Not a Smaller Version of a Large Company
  • 33.
  • 34. “In a startup both the problem and the solution are unknown.” Eric Reiss
  • 36. Det handler ikke om hvorvidt 
 idéen er god men hvorvidt det problem man forsøger at løse, er noget kunderne har og vil betale for.
  • 37.
  • 38. Eric Reis “an organization dedicated to creating something new under conditions of extreme uncertainty”
  • 40. 
 Konstant fokus
 Konstant optimering
 Konstant læring
 Konstant fokus på lave det rigtige
 Konstant prioritering
 Konstant eksekvering
  • 41. Lean
  • 44. Det største problem er ikke manglen på ideer det manglen på viden og konstant læring om hvad som virker
  • 45. En startup = En række af eksperimenter sat i værk for at finde en levedygtig forretningsmodel og realiserbart produkt
  • 46. En startup er ikke en idé 
 Det er et gæt!
  • 47. ! Jo hurtigere du kan be- eller afkræfte om du gør det rigtige, jo større chance for succes.
  • 49. ! Byg Mål Lær 
 Minimere risiko
 ved komme hurtigst muligt og
 flest mulige gange gennem loopet
  • 50. Gør ideer konkrete Gå ud og test om det virker Spørg hvorfor?
 Hvad har vi lært?
  • 51. ! Startups that succeed are those that manage to iterate enough times before running out of resources. Time between these iterations is fundamental. - Eric Ries
  • 53. Alex Osterwalder ! “A business model describes the rationale of how an organization creates, delivers, and captures value” Yves Pigneur
  • 54. What are the most important costs inherent in our business model? Which Key Resources are most expensive? Which Key Activities are most expensive? Through which Channels do our Customer Segments want to be reached? How are we reaching them now? How are our Channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with customer routines? For what value are our customers really willing to pay? For what do they currently pay? How are they currently paying? How would they prefer to pay? How much does each Revenue Stream contribute to overall revenues? For whom are we creating value? Who are our most important customers? What type of relationship does each of our Customer Segments expect us to establish and maintain with them? Which ones have we established? How are they integrated with the rest of our business model? How costly are they? What value do we deliver to the customer? Which one of our customer’s problems are we helping to solve? What bundles of products and services are we offering to each Customer Segment? Which customer needs are we satisfying? What Key Activities do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue streams? Who are our Key Partners? Who are our key suppliers? Which Key Resources are we acquiring from partners? Which Key Activities do partners perform? What Key Resources do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue Streams? Day Month Year No. This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/ Hvem er vores partnere, samarbejdes partnere, levendører Hvad lover vi at leverer? Hvilken værdi skaber vi? Hvad er vores produkt? Hvem er vores kunder? ! Hvem er de først kunder? Hvordan skaber vi værdifulde relationer til vores kunder Gennem hvilke kanaler sælger og levere vi vores ydelser? Hvilke ressourcer kræver det af os hvilke aktiviter skal vi gennemføre for at levere det vi lover Hvad er vores omkostninger ? Hvordan tjener vi pengene?
  • 55. Hvilke gevinster leder kunden efter? ! Hvilke Problemer har Brugeren? Hvilke “jobs” søger kunden at få udført ! Hvordan kan vi løse det for kunden?
  • 56. What are the most important costs inherent in our business model? Which Key Resources are most expensive? Which Key Activities are most expensive? Through which Channels do our Customer Segments want to be reached? How are we reaching them now? How are our Channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with customer routines? For what value are our customers really willing to pay? For what do they currently pay? How are they currently paying? How would they prefer to pay? How much does each Revenue Stream contribute to overall revenues? For whom are we creating value? Who are our most important customers? What type of relationship does each of our Customer Segments expect us to establish and maintain with them? Which ones have we established? How are they integrated with the rest of our business model? How costly are they? What value do we deliver to the customer? Which one of our customer’s problems are we helping to solve? What bundles of products and services are we offering to each Customer Segment? Which customer needs are we satisfying? What Key Activities do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue streams? Who are our Key Partners? Who are our key suppliers? Which Key Resources are we acquiring from partners? Which Key Activities do partners perform? What Key Resources do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue Streams? Day Month Year No. This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/
  • 57. Arbejd med hypoteser 
 og gå ud og få dem valideret
  • 58. Dine hypoteser bliver mere og mere sikre, jo flere kunder tester dem på.
  • 60. Product Risk – lav det rigtige produkt ! 1. Find et problemet der er værd at løse 2. Definer den minimale måde at vise at det virker (MVP) 3. Byg og valider din MVP (definer UVP) 4. Valider ved at skalere din UVP ! Customer Risk – byg en vej til kunderne ! 1. Find ud af hvad der er for en “pain” i fjerner for kunden 2. Find de første kunder (early adopters) som vil være interesseret i at skabe ydelsen med jer 3. Start med outbound salg og marketing - gå ud og sælg gennem kanaler 4. Udvilke inbound salg - så hurtigt som muligt ! Market Risk – find en levedygtig forretning ! 1. Find markedet gennem differentiering i forhold til allerede eksisterende alternativer 2. Test pris og produkt gennem samtale med kunderne 3. Derefter gennem hvad de gør - mål og følg dette nøje 4. Optimer omkostninger, revenue og ressourcer i forhold til at finde en forretnings model
  • 61. Produkt Risiko – Laver vi det rigtige produkt? Kunde Risiko – Hvordan finder vi en vej til kunderne Markeds Risiko – Bygger vi en levedygtig forretning The Lean Canvas
 Ash Maurya
  • 62. 2013 - Long haul business innovation made by smart agile moves ! • Business model innovation process • Process and product owner for product dev and marketing teams • MVP approach build and launched in 3 months • Customer development via social media • Campaign and launch support • Community building and management • 1000 new titles published first 6 months • 10000 monthly downloads of material first 6 months
  • 63. Start med 10 kunder!
  • 64. Don’t do the mom-test Mød kunderne og lyt til hvad de siger. Don’t pitch.. Lad kunderne tale om deres problemer og behov
  • 65. Lav eksperimenter og iterationer ! OBS: Iterationer - kræver at man gør det mere end en gang.
  • 66. Get out of the building
  • 69. Get your hands dirty! Du skal gøre alting, selv før du ansætter nogen til at gøre det
  • 70. Vær visuel 
 tegn det! 
 vis det!
 Fortæl en historie
  • 71. Afdæk kundens rejse og oplevelse Hvor skaber du mest værdi, hvor skal du være særlig opmærksom?
  • 72. Find de “handlebare” data der fortæller dig om om du er på rette vej. Og fokuser på dem.
  • 74. Gør noget nyt! Skab en organisations kultur der er anderledes og som gør det sjovt for dine kunder, ansatte og partnere.
  • 75. Startup bevægelse Gå ud og mød de andre, skab netværk, del erfaringer. Men husk at de andre iværksættere er ikke dine kunder! #cphftw
  • 76. Tak og held og lykke!