1. Introduction to ISO9001:2008 www.9001manual.com

7. ISO 9001:2008 Quality Management System requirements: Section 4: Quality Management System from our Manual 02/07/12 www.9001manual.com ISO 9001:2008 Clause Our Procedure Quality Management System Section 4 ISO9001:2008 Section 4.1 Introduction to the Quality Management System Document Hierarchy Section 4.2 Documentation Requirements Customer, Statutory and Regulatory Requirements Document Control Procedure Record Control Procedure

8. ISO 9001:2008 Quality Management System requirements: Section 5: Management Responsibility from our Manual 02/07/12 www.9001manual.com ISO 9001:2008 Clause Our Procedure Management Responsibility Section 5 ISO9001:2008 Section 5.1 Senior Management Commitment Section 5.2 Customer Focus Section 5.3 Quality Policy Section 5.4 Quality Management System Planning Quality Objectives Section 5.5 Responsibility, Authority and Communication Responsibility & Authority Management Representative Internal Communication Section 5.6 Management Review

9. ISO 9001:2008 Quality Management System requirements: Section 6: Resource Management from our Manual 02/07/12 www.9001manual.com ISO 9001:2008 Clause Our Procedure Resource Management Section 6 ISO9001:2008 Section 6.1 Provision of Resources Section 6.2 Human Resources Section 6.3 Infrastructure Section 6.4 Work Environment

10. ISO 9001:2008 Quality Management System requirements: Section 7: Product Realisation from our Manual 02/07/12 www.9001manual.com ISO 9001:2008 Clause Our Procedure Product Realisation Section 7 ISO9001:2008 Section 7.1 Planning of Product Realisation Section 7.2 Customer Related Processes Contract Review Production Planning Communication Customer Communication Authority Communication Section 7.3 Design and Development Section 7.4 Purchasing Purchasing Documents Supplier Assurance and Approval Verification of Purchased Materials Supplier Performance Review Suppliers and Contractor Communication

11. ISO 9001:2008 Quality Management System requirements: Section 7: Product Realisation from our Manual 02/07/12 www.9001manual.com ISO 9001:2008 Clause Our Procedure Product Realisation Section 7 ISO9001:2008 Section 7.5 Control of Production and Service Provision Identification and Traceability Customer Property Systems of Preservation of Product Housekeeping Policy Cleaning Policy Pest Control Policy Control of Visitors and Contractors Despatch and Distribution Maintenance Waste Management Crisis Management Section 7.6 Control of Monitoring and Measurement Equipment

12. ISO 9001:2008 Quality Management System requirements: Section 8: Measurement, Analysis and Improvement from our Manual 02/07/12 www.9001manual.com ISO 9001:2008 Clause Our Procedure Measurement, Analysis and Improvement Section 8 ISO9001:2008 Section 8.1 Measurement, Analysis and Improvement of the Quality Management System Section 8.2 Monitoring and Measurement Customer Satisfaction Internal Audits Monitoring and Measurement of Processes Monitoring and Measurement of Product Section 8.3 Control of Non-Conforming Product Product Recall Section 8.4 Analysis of Data Section 8.5 Corrective Action Preventative Action Improvement

20. What are the 8 Quality Management Principles? 02/07/12 www.9001manual.com

23. ISO 9001:2008 Process Approach to Management 02/07/12 www.9001manual.com

25. PDCA Cycle 02/07/12 www.9001manual.com