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Yousuggest Pitch

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YouSuggest is a social suggestion box - allowing your users to submit feedback and suggestions in a public, engaging environment, rate and discuss them. It allows your product managers to prioritize the features and enhancement requests about the product/service while increased transparency and engagement builds loyalty.

YouSuggest is SaaS product built by Lattice Purple Technologies - a Ruby on Rails startup in India.

More details are available on http://yousuggest.us . Mail me at nilesh@latticepurple.com if you have questions.

This PPT gives a brief walk through on the features of the latest release of YouSuggest.

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Yousuggest Pitch

  1. 2. So you are trying to build a great product
  2. 3. Nice  but…
  3. 4. Customer feedback is essential to continuously improve the product You knew this already…
  4. 5. The problem is…
  5. 6. How do you collect feedback?
  6. 7. And more importantly..
  7. 8. How do you recognize which feedback is important and which is to be ignored
  8. 9. by e-mail ?
  9. 10. That’s a closed suggestion box
  10. 11. Users are skeptical No visible history of actions being taken upon the suggestions Dissuaded from providing feedback Product managers stay in dark A vocal minority may dominate the majority voice No way for you to know which ideas are most relevant for your audience Lost opportunity a proactive customer can be turned into a product evangelist
  11. 12. But what if the suggestion box was social ?
  12. 13. A living, breathing space
  13. 14. Where each suggestion or idea would get its own space..
  14. 15. So that any user can see suggestions posted by others..
  15. 16. Promote or demote it..
  16. 17. Comment on it..
  17. 18. And keep track of the updates on the suggestion
  18. 19. Yes we’re talking about a Digg for customer suggestions
  19. 21. When you sign up for YouSuggest..
  20. 22. We’ll create a suggestion box at <yoursubdomain>.yousuggest.us
  21. 24. Don’t worry..
  22. 25. The look and feel for the site can be completely customized. For example…
  23. 27. Users can submit suggestions
  24. 28. Suggestion Summary
  25. 29. Suggestion – full view
  26. 30. A very simple voting mechanism to promote / demote suggestions
  27. 31. You can define categories as you like
  28. 32. A suggestion can have one of the following statuses
  29. 33. You can also provide a message along with status to keep your users informed
  30. 34. RSS feeds to keep track of activity on a suggestion
  31. 35. Select users as moderators Moderators can provide status updates on suggestions but cannot customize the account
  32. 36. Extensive Reports To get a quick glance on the activity in your suggestion box
  33. 37. And a powerful dashboard to customize your account
  34. 38. Setup Web Analytics To keep a tab on the traffic stats for your portal
  35. 39. Flexible Plans See http://yousuggest.us for details and comparison of plans and special offers
  36. 40. Want to use your own domain? http://mysuggestionbox.com Instead of http://mysubdomain.yousuggest.us
  37. 41. DNS Masking Available in business, corporate, and enterprise plans
  38. 42. Don’t want your users to register again on the suggestions portal? Instead allowing them to use their existing accounts of your main site ?
  39. 43. Single sign-on A very simple, yet secure mechanism is available which requires very little configuration change at your main site
  40. 44. Don’t want your users to leave your website at all?
  41. 45. Embeddable Widget Again, the look and feel is completely customizable !
  42. 46. Profanity Filter Keep your community civil by blocking common curse words
  43. 47. Private Suggestions Can be seen only by the moderators and account administrator
  44. 48. Mark suggestions as spam or duplicate
  45. 49. And tons of more features…
  46. 50. YouSuggest is SaaS Software-as-a-service
  47. 51. No need to download, install or host anything No maintenance overhead for you All future upgrades and bug-fixes are free of cost
  48. 52. No Hassles No contracts or lock-in Pay as you go Upgrade/downgrade your plan as you wish Close your account anytime
  49. 53. Have questions? Get in touch with Marvin
  50. 54. Built by http://www.latticepurple.com

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