ADDITIONAL RESOURCES: "10 Worst Listening Habits - and Their Cure" on DailyGood.org (http://bit.ly/1mNrEhR) TED Talks: "Your Body Language Shapes Who You Are" by Amy Cuddy (http://bit.ly/1jwVMuI) On "Communication": Good communication skills isn't just about how well your speech is written or how well you delivered your speech. It also matters if your audience understands what you are telling them. In our 25 years of experience, we've boiled down the 5 things that great communicators and leaders do to achieve clear and effective communication and why they are important in this infographic.

1. 5
Effective communication skills are rated as one of the most sought-after
transferable skills in business. The ability to communicate clearly encompasses
face-to-face discussions and conversations, formal presentations, telephone
and video-conferencing, and the written word.
Here are 5 things that great communicators do to achieve effectiveness:
Sources: “What Bosses Want – A Guide to Building Leadership Competencies” by Gary & Bonnie Nelson,
founders of NBOGroup Ltd. Other referenced materials belong to 3rd parties website cited.
GThings R
COMMUNICATORS
EaT
do:
They speak with
clarity and influence.
WHO
WHY
WHAT
HOW
YOUR
MESSAGE
Your
Audience
Your Main
Topic
Your
Purpose
Your
Format
They advocate a
common vision.
Plan & Structure
They listen.
They effectively use
body language.
Active listening skills let you hear what
someone is saying and interpret the meaning
more clearly and effectively.
It helps to put the other person at ease.
People communicate more openly when they
feel comfortable.
Effective communicators know how to listen
and probe for clarity in all interactions.
The most basic of all
human needs is the
need to understand
and be understood.
The best way to
understand people is
to listen to them.
Ralph Nichols
“
”
They are culturally and
politically
aware.
Further Reading:!“10 Worst Listening
Habits – and Their Cure” on
DailyGood.org – http://bit.ly/1mNrEhR
Postures &
Stances
Eye
Contact
Hand
Gestures
Related Topic: TED Talks: “Your Body Language Shapes Who You Are” by
Amy Cuddy, June 2012 – http://bit.ly/1jwVMuI
How you
project your
image affects
your confidence
and overall
communication
effectiveness!
² Enable open communication"
² Create a uniform mindset that everyone shares
² People feel that they are part of that future
Star Performer: !Ronald Reagan (40th US President,
1981-1989)
Cultural
Awareness
Political
Judgment
Remove
barriers to
effective
communication
Increase
options for
effective results
By practicing these two, we can
learn to collaborate with internal and
external resources in the most
effective way to get the job done!
Star Performers:"
Hans-Olov Olsson (President & CEO,
Volvo Car Corporation)
Sheryl Sandberg (COO, Facebook;
former VP of Global Online Sales &
Operations, Google)
g
Want to find out how to increase your communication effectiveness
through presentations, meetings, writing, and informal interactions?
©
2014 Published by NBOGroup Ltd. All Rights Reserved.