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Business Process Management
Training, Courses, Certi cate
Prof. Michael zur Muehlen
Center for Business Process Innovation
Howe School of Technology Management
Stevens Institute of Technology
Michael.zurMuehlen@stevens.edu

                                         1
Stevens Institute of Technology
!   Premier private technology-oriented research University, founded 1870
!   Campus in Hoboken NJ (15 min from midtown Manhattan), of ces in Washington, DC
!   2300 undergraduate, 3500 graduate students
!   Notable graduates include Taylor (Scienti c Management), Gantt (GANTT Charts), Fielding (Bubble Wrap)
!   National Center of Excellence in Systems Engineering Research by the U.S. Department of Defense.
!   National Center of Excellence in Port Security Research by the U.S. Department of Homeland Security.
!   Ranked #3 in undergraduate ROI (Businessweek 2011)                                                     2
Unique Features of Stevens
BPM Education Offering
!   Faculty with proven research, consulting and industry credentials in BPM
    !   Industry expertise: Finance, Pharma, Defense, Transportation, Healthcare
    !   Consulting expertise: NYC MTA, DoD, Finance, Insurance, BPM Vendors
    !   Established research program: $1m+ funding, 2 books, 150+ publications
!   Technology support from leading BPM vendors
    !   Sungard, IBM, Signavio, TIBCO, Fluxicon, and others
!   Flexible course delivery (location, schedule)
    !   On Campus (NYC Metro, DC), On-line, On Site
!   Aligned with international partner programs
    !   Australia (Queensland University of Technology, University of Queensland)
    !   Europe (European Research Center for Information Systems, TU/Eindhoven)
!   Advisory board includes BPM users, vendors, and standards organizations
                                                                                    3
Course/Training Portfolio




                            4
Graduate Certi cate
BPM and Service Innovation
!   MIS710: Business Process Innovation & Management
    !   Focus on Reengineering
!   MIS712: BPM & Work ow Implementation
    !   Focus on BPMN & BPMS
!   MIS690: Supply Chain Management & Strategy
    !   Focus on B2B Processes
!   SME720: Service Innovation
    !   Focus on Process Strategy




                                                       5
§  Increase operational ef ciency
Motivation                       Improve
                               Performance
                                             §  Eliminate bottlenecks
                                             §  Reduce response times




         Innovate
                                Business                          Manage
         Services                Process                           Risk
                               Innovation

§  Understand capabilities                             §  Understand process risk
§  Create new services                                 §  Manage exposure
§  Improve service delivery                            §  Standardize operations



                                 Ensure      §  Document operations
                               Compliance    §  Manage audit trail
                                             §  Ensure accountability

                                                                                      6
Course               Service
                       Innovation
    Focus
!    Strategy
                       Process
!    Economics &
     Reengineering
                     Innovation &
                     Management
!    Execution &
     Analytics

                         BPM &
                       Work ow
                     Implementation




                                      7
Special            Enterprise
                      Architecture
    Courses
!    BPMN 2.0
                        Process
                      Modeling with
!    Process
     Analytics &       BPMN 2.0
     Optimization
!    Enterprise
     Architecture




         Process
        Analysis &
       Optimization

                                      8
Online Course Shell




                      9
Video Tutorials




                  10
iTunes U Support




                   11
Topic Portfolio
!   Process Analysis                    !   Process Mining
!   Process & Enterprise Architecture   !   BPM Strategy
!   Process Modeling                    !   BPM Maturity
    !   BPMN 2.0                        !   Risk-aware BPM
    !   Event-driven Process Chains     !   Process Mining
!   Process Reengineering               !   Adaptive Case Management
!   Process Automation                  !   Service Modeling
    !   Work ow Management              !   Service Innovation
    !   BPMS Architecture                   !   Software as a Service
    !   Production Work ow Systems          !   Data as a Service
!   Process Simulation                      !   Process as a Service
!   Process Analytics                       !   Asset as a Service
                                                                        12
Course Coverage




                                                                                                                      Process Automation / BPMS
                                                                                             Modeling with BPMN 2.0




                                                                                                                                                  Process Reengineering



                                                                                                                                                                                       Process & Enterprise


                                                                                                                                                                                                              Process Analytics
                                                                          Process Analysis
                                       Process Strategy




                                                                                                                                                                                                                                  Process Mining




                                                                                                                                                                                                                                                                  B2B Processes
                                                          BPM Lifecycle




                                                                                                                                                                                                                                                   BPM Maturity
                                                                                                                                                                                       Architecture
                                                                                                                                                                          Simulation
                         Coverage:
            F = Fundamental / Basic
             E = Extended / In Depth

Process Innovation & Management         F                  F               E                   F                        F                          E                                         E                 F                                    E


BPM & Work ow Implementation                               F                                  E                         E                                                 E                  F                 E                   F


Supply Chain Management                                                    F                                                                        F                      F                                                                                       E


Service Innovation                      E                                  E                                                                        F                                        F                                                      E


Process Analysis & Optimization                                                                                                                                           E                                    F                   E
                                                                                                                                                                                                                                                                                  13
BPM & SI Certi cate
 Strategy


                                                                 Service
                                                               Innovation
                                                  Process
   Course Content




                                                Innovation &
                                                Management
                                 Supply Chain
                                 Management
                      BPM &
                     Work ow
                    Automation



Technology          Business                                     Process
                                          Audience
                     Analyst                                    Leadership
                                                                             14
Partners
      !   Collaboration with In nity Process    !   Founding Partner, BPM Academic
          Platform development team                 Initiative
      !   Early access to new IPP versions      !   Sharing of Teaching Resources
      !   First Tier support                    !   Full Access, Web-based Modeler
      !   Full licensing for classes                + Student Licenses

      !   Member, IBM Academic Alliance         !   Founding member of the TIBCO
      !   Full access to IBM and Rational SW        University Relations program
      !   Agreement in place for early access   !   Full access to TIBCO products
          to IBM research prototypes            !   Use Business Studio and
      !   Access to BlueWorks Live + 60             Enterprise Work ow Solutions
          Student Licenses

      !   One of seven recognized SAP/IDS       !   Member, Academic Program
          Scheer Centers of Excellence in       ! XMLSpy, Mapforce licenses (incl.
          Business Process Innovation               student licenses)
      !   Member of ARISCommunity
      !   Interaction with other network
          members on teaching materials

      !   Founding Partner, Fluxicon Academic
          Initiative
      !   Sharing of Teaching Resources
      !   Full Access, Nitro Process Mining
          Tool + ProM Converter                                                 15
Journal of Information Systems, Social Science Computer Review, Infor-
                      mation Communication and Society, Government Information Quarterly.


urku

ppakorkeakoulu -

ool of Economics

 ss Administration



                     Academic Partners
 nomics                   Imprint / Contact

                      ERCIS –
                      European Research Center
                      for Information Systems
                      University of Münster
                      Leonardo-Campus 3
Maribor               48149 Münster Germany
 Mariboru -           Tel: +49 (2 51) 83-3 81 00
of Maribor/Faculty    Fax: +49 (2 51) 83-3 81 09    European Research Center                   Eindhoven University of Technology
ational Sciences      info@ercis.org   http://www.ercis.org/
                                                       for Information Systems                         The Netherlands
                                                          Muenster, Germany




                                                   The University of Queensland                Queensland University of Technology
                                                        Brisbane, Australia                            Brisbane, Australia




                                                                                                                                     16
Thank You - Questions?




                          17
18

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BPM Courses and Certificates by Stevens Institute of Technology

  • 1. Business Process Management Training, Courses, Certi cate Prof. Michael zur Muehlen Center for Business Process Innovation Howe School of Technology Management Stevens Institute of Technology Michael.zurMuehlen@stevens.edu 1
  • 2. Stevens Institute of Technology ! Premier private technology-oriented research University, founded 1870 ! Campus in Hoboken NJ (15 min from midtown Manhattan), of ces in Washington, DC ! 2300 undergraduate, 3500 graduate students ! Notable graduates include Taylor (Scienti c Management), Gantt (GANTT Charts), Fielding (Bubble Wrap) ! National Center of Excellence in Systems Engineering Research by the U.S. Department of Defense. ! National Center of Excellence in Port Security Research by the U.S. Department of Homeland Security. ! Ranked #3 in undergraduate ROI (Businessweek 2011) 2
  • 3. Unique Features of Stevens BPM Education Offering ! Faculty with proven research, consulting and industry credentials in BPM ! Industry expertise: Finance, Pharma, Defense, Transportation, Healthcare ! Consulting expertise: NYC MTA, DoD, Finance, Insurance, BPM Vendors ! Established research program: $1m+ funding, 2 books, 150+ publications ! Technology support from leading BPM vendors ! Sungard, IBM, Signavio, TIBCO, Fluxicon, and others ! Flexible course delivery (location, schedule) ! On Campus (NYC Metro, DC), On-line, On Site ! Aligned with international partner programs ! Australia (Queensland University of Technology, University of Queensland) ! Europe (European Research Center for Information Systems, TU/Eindhoven) ! Advisory board includes BPM users, vendors, and standards organizations 3
  • 5. Graduate Certi cate BPM and Service Innovation ! MIS710: Business Process Innovation & Management ! Focus on Reengineering ! MIS712: BPM & Work ow Implementation ! Focus on BPMN & BPMS ! MIS690: Supply Chain Management & Strategy ! Focus on B2B Processes ! SME720: Service Innovation ! Focus on Process Strategy 5
  • 6. §  Increase operational ef ciency Motivation Improve Performance §  Eliminate bottlenecks §  Reduce response times Innovate Business Manage Services Process Risk Innovation §  Understand capabilities §  Understand process risk §  Create new services §  Manage exposure §  Improve service delivery §  Standardize operations Ensure §  Document operations Compliance §  Manage audit trail §  Ensure accountability 6
  • 7. Course Service Innovation Focus ! Strategy Process ! Economics & Reengineering Innovation & Management ! Execution & Analytics BPM & Work ow Implementation 7
  • 8. Special Enterprise Architecture Courses ! BPMN 2.0 Process Modeling with ! Process Analytics & BPMN 2.0 Optimization ! Enterprise Architecture Process Analysis & Optimization 8
  • 12. Topic Portfolio ! Process Analysis ! Process Mining ! Process & Enterprise Architecture ! BPM Strategy ! Process Modeling ! BPM Maturity ! BPMN 2.0 ! Risk-aware BPM ! Event-driven Process Chains ! Process Mining ! Process Reengineering ! Adaptive Case Management ! Process Automation ! Service Modeling ! Work ow Management ! Service Innovation ! BPMS Architecture ! Software as a Service ! Production Work ow Systems ! Data as a Service ! Process Simulation ! Process as a Service ! Process Analytics ! Asset as a Service 12
  • 13. Course Coverage Process Automation / BPMS Modeling with BPMN 2.0 Process Reengineering Process & Enterprise Process Analytics Process Analysis Process Strategy Process Mining B2B Processes BPM Lifecycle BPM Maturity Architecture Simulation Coverage: F = Fundamental / Basic E = Extended / In Depth Process Innovation & Management F F E F F E E F E BPM & Work ow Implementation F E E E F E F Supply Chain Management F F F E Service Innovation E E F F E Process Analysis & Optimization E F E 13
  • 14. BPM & SI Certi cate Strategy Service Innovation Process Course Content Innovation & Management Supply Chain Management BPM & Work ow Automation Technology Business Process Audience Analyst Leadership 14
  • 15. Partners !   Collaboration with In nity Process !   Founding Partner, BPM Academic Platform development team Initiative !   Early access to new IPP versions !   Sharing of Teaching Resources !   First Tier support !   Full Access, Web-based Modeler !   Full licensing for classes + Student Licenses !   Member, IBM Academic Alliance !   Founding member of the TIBCO !   Full access to IBM and Rational SW University Relations program !   Agreement in place for early access !   Full access to TIBCO products to IBM research prototypes !   Use Business Studio and !   Access to BlueWorks Live + 60 Enterprise Work ow Solutions Student Licenses !   One of seven recognized SAP/IDS !   Member, Academic Program Scheer Centers of Excellence in ! XMLSpy, Mapforce licenses (incl. Business Process Innovation student licenses) !   Member of ARISCommunity !   Interaction with other network members on teaching materials !   Founding Partner, Fluxicon Academic Initiative !   Sharing of Teaching Resources !   Full Access, Nitro Process Mining Tool + ProM Converter 15
  • 16. Journal of Information Systems, Social Science Computer Review, Infor- mation Communication and Society, Government Information Quarterly. urku ppakorkeakoulu - ool of Economics ss Administration Academic Partners nomics Imprint / Contact ERCIS – European Research Center for Information Systems University of Münster Leonardo-Campus 3 Maribor 48149 Münster Germany Mariboru - Tel: +49 (2 51) 83-3 81 00 of Maribor/Faculty Fax: +49 (2 51) 83-3 81 09 European Research Center Eindhoven University of Technology ational Sciences info@ercis.org http://www.ercis.org/ for Information Systems The Netherlands Muenster, Germany The University of Queensland Queensland University of Technology Brisbane, Australia Brisbane, Australia 16
  • 17. Thank You - Questions? 17
  • 18. 18