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RETAIL SELLING TECHNIQUES AND SKILLS
Some Basic Facts………
[object Object],[object Object],[object Object],Rule No 1  -  You cannot assume that you know what a customer's expectations are ... You must ask. Rule No 2  -  Customer expectations will constantly change so they must be determined on an on-going basis.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A.I.D.A. Technique
AIDA Selling Technique ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
AIDA Pointers
Attention ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interest ,[object Object],[object Object],[object Object],[object Object]
Desire ,[object Object],[object Object],[object Object],[object Object],[object Object]
Action ,[object Object],[object Object],[object Object]
Retail Selling Skills
Selling Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pre Sale Preparation
Pre Sale Preparation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pre Sale Preparation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pre Sale Preparations Check-list ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pre Sale Preparations Check-list ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Opening the Sale
Opening the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Opening the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Progressing the Sale
Progressing the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Progressing the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sales Presentation
Sales Presentation ,[object Object]
Sales Presentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objection Handling
Objection Handling ,[object Object],[object Object],[object Object]
Objection Handling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objection Handling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Closing the Sale
Closing the Sale ,[object Object],[object Object],[object Object]
Closing the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Closing the Sale ,[object Object],[object Object],[object Object]
Closing the Sale ,[object Object]
Post Sale
Post Sale ,[object Object],[object Object],[object Object]
Post Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Post Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Post Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Relationship Building
Relationship Building ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You

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