1. © 2009, Educational Institute
Chapter 11
The Front Office Audit
Managing Front Office Operations
Eighth Edition
(333TXT or 333CIN)

2. © 2009, Educational Institute
Competencies for
The Front Office Audit
1. Identify the functions of the front office audit.
2. Identify the steps in the front office audit process.
3. Explain the function of a system update and
describe centralized front office audits.

3. © 2009, Educational Institute
Front Office Audit Functions
• Verify posted entries to guest/non-guest accounts
• Balance front office accounts
• Resolve room status and rate discrepancies
• Review guest credit transactions against
established limits
• Generate operational and managerial reports

4. © 2009, Educational Institute
Front Office Auditor Duties
• Tracks standard operating statistics
Room revenues
Occupancy percentages
• Summarizes daily transactions
Cash
Credit card
Debit card
Gift card
Other
(continued)

5. © 2009, Educational Institute
Front Office Auditor Duties
• Reconciles account postings with
departmental source documentation
• Summarizes hotel’s financial
performance for the day
• Produces reports for management
(continued)

6. © 2009, Educational Institute
Front Office Audit Process
1. Complete outstanding postings
2. Reconcile room status discrepancies
3. Verify room rates
4. Balance all departmental accounts
5. Verify no-show reservations
6. Post room rates and taxes
7. Prepare reports
8. Prepare cash receipts for deposit
9. Perform system back-up routine
10. Distribute reports

7. © 2009, Educational Institute
Front Office Audit Process
1. Complete outstanding postings
2. Reconcile room status discrepancies
3. Verify room rates
4. Balance all departmental accounts
5. Verify no-show reservations
6. Post room rates and taxes
7. Prepare reports
8. Prepare cash receipts for deposit
9. Perform system back-up routine
10. Distribute reports