Rajat Bansal, CTO of Hike, discusses how the company grew its use of MongoDB from a single replica set on EC2 to multiple replica sets and sharded clusters to support scaling. He explains that MongoDB's ease of setup and administration allowed Hike to grow quickly with a small team. Outages taught Hike about optimizing for array operations, managing disk I/O, and protecting systems from full collection scans. Bansal emphasizes putting mechanisms in place to safeguard production systems and notes that proactive monitoring and production support help avoid issues.