OJT portfolio

LA CONSOLACION COLLEGE MANILA
Bachelor of Science in Hotel and Restaurant Management
major in International Culinary Arts
Paradise Garden Resort Hotel And Convention Center
Manggayad, Manoc- Manoc, Boracay Island,
Malay, Aklan
ON-THE-JOB TRAINING
PORTFOLIO
April 22 - June 4,2015
Lambatin, Roselyn R.
BSHRM- International Culinary Arts

TABLE OF CONTENTS
Acknowledgement……………………………………………...i
Introduction……………….…………………………………….ii
Company Profile………………………………………………..1
The Company Commitments……………….………………..…2
Nature of Business…………………………….………..………3
Location…………………………………………………..….….4
Mini Bar List……………………………………………………5
Hotel Facilities and Amenities…………………………………..6
Bar and Restaurants…………………………………………..…7
Sunset View Buffet Prices……………………………………….8
Mabuhay Convention Center……………………………………9
Rentals, Inclusions and others……………………….……….…10
Water sport Activities……………………………………….…..11
Paradise Garden Island Hopping…………………………….….12
Paradise Garden Island Cruising…………………………….….13
Leisure………………………………………………….……….14
G-Max Reverse Bungee…………………………………………15
Banquet………………………………………………………….16
Debut Package……………………………………………..……17
wedding Package………………………….…….………………18
Birthday Package………………………………….………….…19
Graduation Package………………………………….…….……20

Children’s Party package……………………………….……….21
Narrative Report
A.Narative Report on Weekly Activities
B.Learnings
The Practicum Experiences and its Influences in my Career
Goal………………………………………………………………56
HRM in Formal Education and Work Experiences………………57
C.Conclusion………………………………………………..….58
Student on the Superior and Company Learning……………. ….59
Student of LCCM, degree program and OJT
Experience……………………………………………………..…60
D. Recommendations
Recommendations to Company……………………………….…61
Recommendations to HRM……..……………………………….62
Appendices
Updated Resume
Performance Appraisal
Certificate of On the Job Training
Certificate of Commendation
Daily Time Record
Acceptance Letter
Recommendation Letter
Waiver Form
Study Load

ACKNOWLEDGEMENT
I would like to thank first my family who serve as my inspiration, who kept on
encouraging me to always make the best out of everything. My deepest gratitude
and appreciation for being with me all through the way from the very beginning
and for showing your unconditional love and unending support financially,
emotionally and spiritually.
To my institution La Consolacion College Manila, where i am continuously
growing as a Bachelor of Science in Hotel and Restaurant Management major in
International Culinary Arts. To all my professors and most especially to our On-
The-Job training supervisor Ms. Precy Katigbak, My warmest thanks for your
guidance that will help me achieve my aspirations as I go along with my journey in
life.
To the HR department, Ms. Elshie Zabay and Ms. Maribel Sacapano. To my pastry
chefs, Chef Rheia Mapisa, Chef Alexander Branzuela and Chef Raymond Monza.
for giving me a chance to explore the real world of Hospitality industry.
To all the staff of Paradise Garden Resort Hotel and Convention Center thank you
for your warm welcome, for giving me a chance to be part of your team and for
this one of a kind experience in having my On-the-Job Training which will be very
useful for me in the near future, And most especially for helping me to hone my
knowledge as I continue to strive my goals in life.
And lastly, to our almighty God, for giving me wisdom, knowledge and strength
every day, for all the graces and blessings, for the guidance and good health that
help me perform my tasks to accomplish my ON THE JOB TRAINING, For his
word that keeps on reminding me that “I can do all thing through Christ, Who
strengthen me.” (Philippians 4:13)
i

INTRODUCTION
My institution, La Consolacion College Manila let the students engage and
experience the things happening in the actual world of Hospitality Industry through
On-The-Job-Training (Practicum) in hotels, restaurants and other business
establishments related. We have given 300 hours to undergo and pursue this
training that will help us to acquire knowledge and skills that will serve as a tool to
face the challenges of life and to prepare students for our future careers. It’s a set of
training, learning and the most important ingredients of all, the experience.
Experience is vital to one’s improvement and preparing students to the career is the
best way to set them on success.
BSHRM-ICA program geared towards equipping students with necessary
knowledge, skills and attitude to provide quality service in the hospitality industry.
Its primary concentration is on the development of practical and management skills
which are achieved through theoretical classes, practicum exercises, and
experimental learning where we are going to indulge OJT and gain more specific
learning which is gaining confidence, initiative, high level of responsibility and
flexible work schedule regarding to the said trainings.
It may be hard at first, But once we learn to appreciate and love what we are doing,
It became easier and easier everyday. It is somewhat related to the development of
our skills in communication, leadership and management and to set our mind of
what does a real world of hospitality industry is all about.
To hold this On-The-Job-Training(Roselyn Lambatin, an HRM-major in
international Culinary Arts) has chosen (Paradise Garden Resort Hotel and
Convention Center) as a training ground in promoting professionalism.
ii

COMPANY PROFILE

Paradise Garden Resort Hotel and Convention Center is a beachfront Resort Hotel
set on a 15,000 square meter tropical garden located in station 3 Boracay island,
The Paradise has luxurious buildings and houses, Indoor and Outdoor restaurant,
Conference facilities, Guest rooms, Suites, and the royal suites that offers lavishly
furnished accommodation with a range of different styles-some Filipino, American
and roman touches, some with rustic nipa hut designs.
1

THE COMPANY COMMITMENTS
The company accepts quality as a factor of development to become more
competitive. 
Paradise Garden Resort Hotel Convention Center is committed to publicizing
this Quality Culture with Employees, suppliers, clients and the community,
supported by the QC100 Total Quality Management Model, the principles of which
are the following:
• Quality is a consequence of valuing customer satisfaction and obtaining positive
business results.
• Meet the quality levels established in the company in accordance with the QC100
Points of quality.
• Encourage participation and teamwork for decision making.
• Satisfy the needs of our clients and meet their expectations.
• Provide human resources, both technical and economic, to achieve continuous  
improvement and respect for the environment.
• Manage human resources in our company to achieve the maximum potential
• Make employees aware of the importance of concentration on the most  
profitable areas of activity, to achieve the best business results.
The achievement of these seven principles by Paradise Garden Resort Hotel
Convention Center will foster improvement for clients, employees, suppliers
and all of the other persons who make up the company.  
2

NATURE OF BUSINESS
Paradise Garden Resort Hotel and Convention Center tucked quietly in a lust,
landscape Resort, is Boracay in all splendor. Stay at The MANSION House, The
Summer House Deluxe, The Pool View Room, The East Wing, West wing Deluxe
Rooms and South Wing Deluxe Rooms. Terraces and cozy garden furniture will
make you spend your afternoons lounging in tropical garden ambience.
Makes evey guests feel at home as our experienced and service-oriented staff will
pamper every one with their innate accommodating ways, invoking the unique
interactive sense of warmth, and spirit of high end service.
The Resort offers 296 elegantly appointed guestrooms and a suites; each has its
own distinctive features and amenities that bring a new dimension of comfort and
privacy.
3

LOCATION

Paradise Garden Resort Hotel and Convention Center (36) 288-3728 to 30
Manggayad, Manoc-Manoc, Malay Aklan, Station 3 Boracay Island, Philippines
5608
4

MINI BAR LIST
Viva Water 330ml - Php50.00
San Miguel Beer Pale Pilsen - Php110.00
Gina mango Nectar - Php80.00
Gina Pineapple Juice - Php80.00
Gina Tropical Juice - Php80.00
Tobi Mexican Nuts - Php70.00
RC Cola - Php60.00
Curly Tops - Php80.00
Goya - Php120.00
Red Bull - Php200.00
Adaptor - Php100.00
Boracay Map - Php149.00
5

HOTEL FACILITIES AND AMENITIES
• Bar and Restaurant
• Convention
• Activity and Recreation
• Water Sport Activities
• Leisure
• Wi-Fi in public areas
• Laundry Service/ Dry Cleaning
• Concierge
• Garden
• 24 Hour Room Service
• Fitness Center
• Business Centere
• Power Generator Back up
• Shuttle Service
• The Beach Front Area 
 
6

BAR AND RESTAURANTS
SUNSET VIEW RESTOBAR
TRYSBAR COFFEE SHOP
7

SUNSET RESTOBAR BUFFET PRICES
BREAKFAST BUFFET
Php 500.00 for 12 years old above (Walk in Guest) 
30% discount for kids (4 to 11 years old)  
From 6:30 am to 10:00 am 
Located at Tryst Bar and Restaurant.
LUNCH BUFFET
Php 400.00++ for adult (12 years old above) 
From 11:30 am to 3:00 pm 
With Acoustic  
Located at Pirate's Arm Bar Restaurant.
DINNER BUFFET
Php 450.00++ for adult (12 years old above) 
From 6:30 pm to 10:00 pm 
With Acoustic and Fire dancers  
Located at Pirate's Arm Bar Restaurant.
BAR TIME AT PIRATE'S ARM BAR PARTY PLACE
With Live Band Entertainment
From 7:00 pm to 2:00 am
8

MABUHAY CONVENTION CENTER
TABLE SET-UP
1) Round table Set-up (89 Tables - 890 persons)
2) Long Table set-up (103 Tables - 1,030 persons)
3) Theater Set-up (1,170 persons)
4) Classroom Set-up 3 Seater (225 Tables - 675 persons)
5) Classroom set-up 5 Seater (127 Tables - 635 persons)
6) Presidential Table Set-up (70 Long Table - 700 persons)
7) U-Shape Table Set-up (655 persons)
8) Presidential Table Set-up (58 round Tables - 580 persons)
9) Cluster Round Table Set-up
• a. 20 tables (200 persons)
• b. 20 tables (200 persons)
• c. 26 tables (260 persons)
10) Cluster Long Table Set-up
• a. 27 tables (270 persons)
• b. 27 tables (270 persons)
• c. 36 tables (360 persons)
13) Cluster Classroom 3 Seater
14) U-Shape Table Set-up
9

RENTALS, INCLUSIONS AND OTHERS
Mabuhay Convention Center
Php150,000.00 for 4 hours succeeding hour is Php20,000.00 per hour PA System 
Tables and Chairs 
Flowing Coffee and Tea
Stage 12X16
Mabuhay Convention Center/Cluster A,B,C
Php50,000.00 for 4 hours succeeding hour is Php6,000.00 per hour Tables and
Chairs 
Flowing Coffee and Tea 
Stage 12X16
Function Room A
Php30,000.00 for 4 hours succeeding hour is Php3,000.00 per hour PA System 
Flowing Coffee and Tea
Pavilion A and Pirate’s Arm Bar Dining area
Php25,000.00 consumable (Exclusive for 4 hours succeeding hour 2,000.00 per
hour non-consumable.) 
Videoke set-up and PA system
Others
LCD – Php1,000.00 
Laptop Computer – Php600.00 
Printer and Xerox Machine – Php1,000.00 
Fire Dancer Php1,500.00 per performer good for 1 hour Acoustic Php5,000.00 2
sets at 45minutes per set 
Full band Php50,000.00 3 sets at 45minutes per set Percussion Php15,000.00 2 sets
at 45minutes per set 
Space or Booth rental Php15,000.00 per 2X3 square meters Generator set rental
Php25,000.00 for 8 hours usage.
. 10

WATER SPORTS ACTIVITIES
Helmet Diving -30 minutes PHP 950.00/pax
Parasail-15 minutes PHP 2,500.00/pax
Jetski-30 minutes PHP 2,500.00/pax 
1 hour PHP 3,800.00/pax
Flyfish-15 minutes PHP 600.00/pax 
Banana Boat -15 minutes PHP 250.00/pax Island Hopping-3 hours PHP 2,800.00/
pax
Banana Cruising-3 hours PHP 2,800.00/pax
11

PARADISE GARDEN ISLAND HOPPING
ACTIVITIES ITINERARY
Daily Trip Schedule 9:00am – 1:00pm Explore the underwater world of the marine
Sanctuary at Crocodile Island, Fishing 
Angol Point or Other places around the Island
3 - 4 hours, Minimum of 24pax 
With Seafood’s Buffet Lunch at Pirate’s arm
Island Hopping Free!!.. Fishing Snorkeling Adventure
Catering Island Hopping
Bar and Restaurant 
Package include: Local Bangka Boat, Snorkeling Fishing Equipment, Life vest
Rate: Php 750.00
Inclusions: 
Set of crabs, shrimps and Barbecue Lunch Buffet 
One round of San Miguel Pale Pilsen One round of iced tea or Lemonade. 12

PARADISE GARDEN ISLAND CRUISING
Enjoy the sunset cruise across the island with your favorite cocktail drinks, foods
and entertainment for only PHP2,800.00
Inclusion
Cocktail Foods 
Unlimited Drinks 
San Miguel Pale Pilsen(In can) Soda (Pepsi 7 up in can) Bottled Water 
Rum Vodka
Destinations
From white beach station 3 to the Following places below Angol point 
Diniwid Beach 
Puka Beach, Crocodile Island
13

LEISURE
FOOT AND BODY MASSAGE

In house Room Service Massage Service Rates
Body Massage- PHP 850/hr
Foot Massage- PHP 650/hr 
Foot Spa- PHP 750/hr 
Foot Spa Body Massage- PHP 1,400/hr
14

G-MAX REVERSE BUNGEE
The latest extreme attraction to hit Boracay, buckles up its safety belt to hoist
adventure-seeking riders 50 meters skyward at an adrenaline-change speed of 200
kph.
15

BANQUET
Christmas Party Special Package
PHP850.00/pax
Inclusion
Christmas Theme on stage set up 
Dinner Buffet 
One Round Iced Tea 
Free Rental for 3 hours of Function Room. Minimum of 50 person
50% discount on Beverage corkage 
Terms and Conditions
Php 1,500.00 payment for excess hours
16

DEBUT PACKAGE
BUFFET GOOD FOR 50 PERSONS FOR PHP 80,000.00 ONLY
Inclusion
• Decorations of dining set-up and stage
• PA System
• Free use of Function room for 3 hours
• Candles and Roses
• Fruit Punch good for 50pax
• Free flowing iced tea or lemonade
• 50% down payment upon the reservation
• Free overnight stay for the debutant (Deluxe Room) Good for two with  
Breakfast
• Souvenir guest book/pen
• 40% discount on publish rate for Family and Relatives  
Terms and Conditions
• Php2,000.00 payment for excess hours
• 50% down payment upon the reservation
• Maximum of 50 person are required
• Additional charge Php1,500.00 per person
17

WEDDING PACKAGE
A MOMENT TO REMEMBER WEDDING PACKAGE FOR PHP 200,000.00
ONLY
Inclusion
◦ Complimentary 3 days and 2 nights stay in a junior suite  
◦ Breakfast in Bed for the couple  
◦ VIP Fruit Basket and Flowers in the room  
◦ 3 layered wedding cake in fondant icing  
◦ Bottled of wine for Bridal Toast  
◦ Floral arrangement for Presidential Table  
◦ Floral Arrangement for Cake Table  
◦ Floral Background for the Bride and Groom  
◦ Floral Arrangement for the Buffet Table  
◦ A pair of Doves or Butterfly in a decorated cage  
◦ Wedding Guest Book with Pen or Wedding Frame  
◦ Place cards for the Presidential Table  
◦ Special Menu Cards  
◦ 2 Hours use of Golf Cart with Floral Arrangement  
◦ 50% discount on Room Rate for Relatives and Friends  
◦ Public Address System or PA System  
◦ Maximum of 50 person
18

BIRTHDAY PACKAGE
BUFFET GOOD FOR 30PERSONS FOR PHP50,000.00 ONLY
Inclusion 
▪ PA System  
▪ Karaoke Set-Up  
▪ Free Used of Function Hall for 3 hours  
▪ Tables and Chairs set-up with decoration  
▪ Free flowing Iced Tea or Lemonade 
 
Terms and Conditions  
▪ Php1,500.00 payment for excess hour  
▪ 50% down payment upon the reservation  
▪ Maximum of 30 person are required  
▪ Additional charge Php1,500.00 per person
19

GRADUATION PACKAGE
BUFFET GOOD FOR 100 PERSONS FOR PHP150,000.00 ONLY
Inclusion
▪ Table Set-up  
▪ PA System  
▪ Convention center (3 hours maximum used)  
▪ Photographer (Unlimited Shots with CD)  
▪ Stage set-up, Back draft and decoration  
▪ Welcome drinks (Fruit Punch)  
▪ Fruit Cake  
▪ 2 hours free flowing Iced Tea or Soda during the events  
Terms and Conditions  
▪ Php2,000.00 payment for excess hour  
▪ 50% down payment upon the reservation  
▪ Maximum of 100 person are required  
▪ Additional charge Php1,500.00 per person
20

CHILDREN’S PARTY PACKAGE

Inclusion
Children’s Party Package (Php75,000.00) 
▪With Pa System, Microphones and party Music ▪ Set-up Tables and Chairs with
decors ▪Balloons 
▪Bantings
▪Piñatas 
▪Party hats 
▪Party gifts 
▪ Lunch or Dinner buffet with one round of drinks ▪Free Birthday cake for the
celebrant
▪ Party host, Party clown with games 
▪Maximum of 5o persons, in excess additional charge Php1,500.00 per persons
Other Charges
▪50% discount used of swimming pool for kids (4-11 years old) ▪25% discount
used of swimming pool for adults (12 years old
above) 
▪50% discount on any corkage’s for food and Beverage brought-in
▪Whole pork Lechon Php12,000.00 21

June 22-26
On the first day of my training i starts with introducing myself and meet my co-
ojt’s, front desk manager and miss Shyrldee our assistant supervisor she show and
explain to me the different hotel facilities and amenities, Updating the guest folio.
she teach me how to welcome the guests warmly. assigned in front desk is not
really easy i have to talk and answer the question of the guests with a smile with
confidence and should always calm and dress property and neatly. sometimes, its’s
hard for me to handle some of the korean and chinese guests who can't speak and
understand english and i have to look for their tourist guide or translator in able to
communicate with them. Despite of a little difficulties i still learn a lot, to respect
different cultures.
25

June 27- May 1
Reservation area was fun, the staff in back office speak to much silly things that
sounds funny to me. i enjoy working with them even though the fax machine is not
functioning well that i have to re-fax all the documents again and again. i almost
give up and honestly, it test my patience. I’m also assigned to make wake up calls
for some guests when my shift is early in reservation.
29

May 2- 8
I love Food and Beverage department, it was my first time to got a tip from a
customer when i deliver his mango shake in the front beach, it is only 50 pesos but
i feel so happy that he appreciate my service to him. i was assign in sunset view
restobar, coffee shop and in dining area to give my service and give the guests
needs. it was exhausting but it’s more practical we can get tips after we did our
best to give our service to the customer
33

May 9-16
Being one of the usherette in welcoming the different philippine government organization
and delegates coming from the different part of the world in Asian Pacific Economic
Cooperation held in Boracay was one in a lifetime experience. I had an access an a
chance communicate with them and thanks god even though i was nervous in my english
i can still calmly answer their question correctly that even i was not from that island i can
explain a little about the island such as the directions, hotels, and they were amaze to the
hospitality of the filipinos. from the front beach of the hotel they arrive with the boat, we
warmly welcome them with a shell necklace and a refreshing welcome drinks made in
lemon, mint leaves, oranges. I assist them to the registration area inside the hotel with a
body guards to the parking area because some of them has a reservation in other hotel.
36

May 17-23
2nd week of APEC and we look like a roasted chicken now, I got too much
sunburn on my shoulder, back and face and we still have to go until the end of
APEC. I also met a new friends who was also a volunteer from ilo-ilo and
employees of the office of the president from malacanan. the hospitality and
warmth we have to offer is unparalleled and is definitely an opportunity like no
other.– one I will remember forever.
40

It’s time to celebrate the success of APEC boracay .We had a small get together
even when we are on duty Sir aguinaldo took us in the nearest yellow cab to extend
his appreciation. i am very grateful to serve our country even in a small way.
44

May 24- 27
Because i am major in culinary, i ask the HR if they can assign me in kitchen for
my remaining hours in training and my wish was granted. I garnish, decorate and i
make sushi on my own during my 4 days helping chef gina and chef rick in cold
kitchen.
48

May 28-30
People in the hot kitchen are the coolest chef ever. i chopped veggies and wait for
what they ask. they assist me very well in hot kitchen because it’s very slippery
and some of the equipment are heavy and not allowed to use for the new staff and
ojt’s without the old staff.
51

May31- June 4
Pastry is one of my favorite, I always love to bake, to decorate, i love sweets. I am
really happy to bake cakes and decorate it on my own. Chef rheia allow me to do
what ever dessert i want to do she's always be the best chef for me and teaches me
some of her recipes that i can also use outside the hotel.
55

The Practicum Experiences and its Influences in my Career Goal
During my practicum I learned a lot, and it gave me a chance to grow, to explore
and to discover myself, and to gain experience which will serve as my stepping
into the real world. I learned how to communicate and understand well what is
customer service specially in food and beverage department. I have many chances
of applying all I've learn in my alma matter, La Consolacion College Manila. I
became more responsible about regulations and follow every standard they have. I
reminded my self that I'm not here to be lazy, but I'm here to prove my self I have
an edge in this industry. I have realized that being punctual is more important than
being industrious. For showing that you have that eagerness in the job your in, is
being like you owned it.
Waking up early is just so hard to do, changing schedules from am shift to pm shift
too. I learned to boost my confidence and pay attention to attend guest needs.This
practicum help me to develop my potential and allow me to reach my objectives
and accomplished every task with all my hearts and having the initiative to strive
harder to learn and seek for more.
56

HRM in Formal Education and Work Experiences
This summer practicum help me to determine which field I would want to work
with, If I am really fit in this field i had chosen. I realize that I want to work in a
hotel and i wanted to exposed myself in front of the house than to hide in the
kitchen, because during my entire internship, working with people I have just first
met is something different and something that is hard inside. Hard inside that I
can't say anything or do anything that I are usually saying cause the near fact the I
might offend them or they may think i’m rude. On my experience I have became
an observant and a listener to the people I worked with. As days goes on,
friendship and understanding with each other is built. I have worked with different
people with different kinds of attitude and behavior. One of the most kind I
encounter is those who are jolly and friendly. They are the ones that will help you
give your who you are. They will ask you many questions - personal, biodata, past
experiences and they will also share some of theirs. As a trainee you will never
avoid those who are strict and what they popularly called kill joys. Sometimes you
may handle them but sometimes you'll just want to avoid them. They are those co-
workers that is more of standard operations. But though they are like that I assure
you'll learn more from them.
Being a HRM student you must know how to be naturally happy person because
sometimes guests don't only seek for the food you serve but the service you
provide. Be an observant of what your environment have and don't tolerate bad
deeds inside the hotel. Be productive and don't complain at some point that you are
commanded by your supervisors cause they know how to reward you as you work
hard. Show enthusiasm enough at work to boost all your co-workers eagerness.
Cause they will get embarrass that you as a trainee is more energetic than them
who work for income. Lastly be graceful.
57

Student on the Superior and Company Learning
My superior is kind of strict but in my opinion it is better to be strict because it
helps me to become more aware and to take my internship more seriously.
paradise garden resort hotel and convention center give their best to us to
accomplished well my practicum.
58

Student of LCCM, degree program and OJT Experience
I did not expect that this OJT would be that hard because everything that has
happened is beyond my expectations. And I can say that this OJT Program help me
to become open in every possible things that might happened I am thankful that
LCCM offer This kind of training because it’s help me to become more mature and
it’s surely helps us to determine which field we would like to trail off.
59

Recommendations to Company
I recommend to paradise garden resort hotel and convention center that the ojt’s
must be free atleast one meal a day, that they should also have a benefits for the
practicumer because they give their full service and work hard for free without any
complaining.
60

Recommendations to HRM
I suggest in our food laboratory that they should be specific in the tool names of
the equipment, because the student will have a difficulty in adjusting when they are
already in their internships.
61

CONCLUSION
I there for conclude that self discipline and hardworking should practice, learn how
to sacrifice, do my best in everything I do, with a positive outlook in my mind and
to love the path I take.
62

Appendices
63

OJT portfolio

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