The Activity Report of Ciett, the International Confederation of Private Employment Services.

1. HOWTOFIND
AJOBFOR
EVERYPERSON
AND
APERSON
FOREVERYJOB
INEUROPE?
5Recommendations
torestoregrowthandcreate
betterfunctioninglabour
marketsinEurope
ACTIVITY
REPORT
2014

2. 2 / Ciett / 2014 Activity Report
1
Letter to Members
and Stakeholders
Denis Pennel
Ciett & Eurociett Managing Director

3. 2014 Activity Report / Ciett / 3
T
hroughout 2014 Ciett has continued with its strategy
to win better recognition for the positive role played by
the employment and recruitment industry in reaching
better functioning labour markets around the world.
I am delighted to be able to take this opportunity to share with
you the results in this year’s activity report, which comes in a
new format.
From raising the profile of the industry vis-à-vis
international policymakers and calling for appropriate
regulation to be adopted on private employment
services to providing capacity building to the Ciett
members and to developing a better understanding
of the reality of the industry, this report demonstrates
what Ciett & Eurociett have done for their members
and the industry as a whole.
As the only authoritative voice representing the
employment and recruitment industry at global level,
Ciett has been working hard on developing pro-active
engagements with many of our stakeholders, be it
international policymakers such as the International
Labour Organisation, the Organisation for Economic
Co-operation and Development, the International
Organisation for Migration, and the EU institutions,
trade unions or the academic world.
On top of that, 2014 was for Ciett a year of change, with a new
leadership put in place under the newly-elected Ciett President
Annemarie Muntz. A new strategy has been adopted by Ciett
members to take our industry to the next level.
Entitled “Reaching out & Partnering”, the Ciett strategic plan for
2015-2017 has three main objectives: to strengthen the global
geographical scope of Ciett, to better link private employment
services to other business services and to increasingly cover the
enlarged scope of HR services provided by Ciett members. The
implementation of this strategic plan has already started, and
the first outcomes will be delivered in 2015!
At the same time, Ciett will continue to develop its operational
activities in terms of advocating, capacity building and
educating. Our Way to Work campaign and related events and
materials will be further developed to debunk misperceptions
and prejudices about our industry. Looking at the persistent
level of unemployment across the world, private employment
services are more than ever needed to ensure a better match
between supply & demand of work and for accompanying
workers, businesses and public authorities in adapting to the
new world of work!
I would like to thank the staff of the Ciett & Eurociett Secretariat
for their hard work, the respective members of the Ciett &
Eurociett Board for their long-lasting, active commitment
and the Ciett & Eurociett members for their support and
contribution. It is thanks to the Ciett family that so much has
been achieved in 2014!
Ciett will continue to
develop its operational
activities in terms of
advocating, capacity
building and educating.
Our Way to Work
campaign and related
events and materials will
be further developed to
debunk misperceptions
and prejudices about our
industry.
Denis Pennel,
Ciett & Eurociett Managing Director

4. 4 / Ciett / 2014 Activity Report
About Ciett
Founded in Paris in 1967, Ciett is the authoritative voice representing the interests of the employment and recruitment industry
across the world. It is recognised as such by international policymakers (e.g., International Labour Organisation, Organisation
for Economic Co-operation and Development, International Organisation for Migration, World Bank, EU institutions) as well
as by global stakeholders (International Organisation of Employers, International Trade Union Confederation, think tanks,
academic world).
Ciett represents the full spectrum of HR services provided by its members: agency work, permanent recruitment, interim
management, executive search, outplacement, training. Ciett brings together 50 national federations and 8 of the largest
multinational staffing companies. Through their network of 260,000 agencies and their 1.66 million permanent employees, Ciett
members employ 12 million agency workers (full time equivalent) on an average day. Each year over 60 million workers gain
access to work through private employment agencies.
Ciett’s mission is to seek greater recognition for the contribution that the employment and recruitment industry makes to
better functioning labour markets. In order to achieve this mission, Ciett activities focus on three pillars:
2
Advocating
Capacity
building
Educating+ +

5. 2014 Activity Report / Ciett / 5
Supporting
60.9 million
workers
50National
federations
8largest
multinational
staffing companies

6. 6 / Ciett / 2014 Activity Report
3
Advocating
}} 5 Ciett and 5 Eurociett position papers
}} 5 participation to hearings & consultations in
Europe and 10 at global level
}} 130 face-to-face meetings with policymakers
(EU = 75; Global = 55)
}} Supporting tools for EU Elections
(Briefing cards + EU Elections Manifesto)
}} Ciett active engagement in OECD, ILO, IOM, UN,
IOE, UNI Global
Ciett impact in 2014
Industry key figures
}} $415 billion global sales revenues
}} 260,000 agencies and 1.66 million recruitment
consultants and administrative staff
}} Over 60 million workers find access through an
employment agency each year
Promoting smart regulation
}} Unjustified restrictions on AW lifted in 6 countries in
Europe (Czech Republic, France, Spain, Italy, Poland,
Greece), political commitment to lift restrictions in
Belgium
}} Adoption of appropriate regulation in several
countries such as China, Japan, Russia and Brazil +
support of Indonesia & Philippines members to reach
appropriate regulation
Membership
}} 50 countries represented (+3 in 2014
= Indonesia, Philippines, Vietnam) accounting
for over 90%
of total revenues of industry
}} 8 Corporate Members
(+1 in 2014 = Trenkwalder)
}} 24 visits to Ciett members
}} More than 300 participants to Ciett World
Employment Conference
50 COUNTRIES
REPRENSENTED
90% OF
INDUSTRY
REVENUE

7. 2014 Activity Report / Ciett / 7
Media relations
}} Ciett & Eurociett referenced over 400 times
in newspaper and magazines
}} 17 interviews with key Ciett leaders
}} 24 columns published
Speaking opportunities
}} 32 presentations given to external events
Co-working with employers’ organisations
}} Active engagement with IOE, BusinessEurope,
BEERG, ILO ACT/EMP, BIAC
Researching
}} Publication of a more comprehensive
Ciett Annual Economic Report
}} Ciett active contribution to OECD,
Eurofound, FlexWorkResearch, European
Labour Law Network (ELLN)
Social media
}} TWITTER
@Eurociett & @Ciett_Waytowork accounts grew
91% and 203% in followers in 2014.
Jointly over 1.5 million mention reach in 2014.
}} CIETT LINKEDIN PAGE
Creation of a “Way to Work Ciett Corporate Page”
on LinkedIn with over 300 followers and counting
(31/12/2014).
}} WEBSITES
Ciett & Eurociett websites serve as reliable source
of information, with over 60.000 unique page views
among the two.
130MEETINGS
WITH POLICYMAKERS
+ 203%
@CIETT_WAYTOWORK
FOLLOWERS
60.9 MILLION
WORKERS
400
REFERENCES IN
NEWSPAPERS &
MAGAZINES

8. 8 / Ciett / 2014 Activity Report
Advocating for
the employment
& recruitment
industry
As the authoritative voice
representing the employment
and recruitment agencies at
worldwide level, Ciett's role
is to actively promote the
interests of the industry to
policymakers, trade unions,
research institutes, the media
and the wider business
community. Ciett gave the
employment and recruitment
industry a stronger voice in
2014!
4
ANNEMARIE MUNTZ MEETING BRA
WAY TO WORK EVENT ON UNDECLA
CIETT MEETING WITH GUY RYDER,
Calling for appropriate regulation through
face-to-face meetings with key policymakers
ILO
Ciett regularly meets ILO officials to discuss appropriate regulation and
related topics. In 2014 people we met included: Guy Ryder (Director
General), Moussa Oumarou (Director Governance and Tripartism
Department), José Maria Salazar-Xirinachs (Assistant Director-General
for Policy), Corinne Vargha (Chief Fundamental Principles and Rights
at Work), Manuela Tomei (Director of Work Quality), Michelle Leighton
(Chief of Labour Migration), Beate Andrees (Chief of the Special Action
Programme to Combat Forced Labour), Deborah France-Massin
(Director ACT/EMP), José Assalino (Head of ILO Country Office Nepal)
ONE-TO-ONE MEETINGS
Meetings took place with Ministers of Labour from Argentina, China,
India and Nepal.
EU
• 75 meetings were implemented with officials from European
Commission (DG Employment, DG Market, DG Enterprise and
Industry), Members of the European Parliament (MEP), EU
Member States’ Permanent Representations in Brussels
• A Eurociett Strasbourg visit took place for a series of MEP meetings
as part of the special PA programme on the European Elections
• Networking visits for Eurociett member federations were organised in
Brussels (Germany/BAP, Bulgaria/BG Staffing and Netherlands/ABU)

9. 2014 Activity Report / Ciett / 9
Drafting and disseminating
policy briefings
EUROPE
• Manifesto EU Elections
• Implementation Agency Work
Directive
• Combating undeclared work
• EURES
• Posting of Workers
GLOBAL
• ILO: fight against undeclared
work, promotion of fair
international recruitment
practices, briefing on temporary
work in the electronics industry
• OECD: Contribution to the
Employment Outlook and
debate on Quality jobs
• G20: contribution for Head of
States Summit (Australia)
Intervening during consultations
public hearings
EUROPE
• PARES: Participation in a strategic
dialogue meeting
• EURES: Hearing at European Parliament
• ESCO Board member
• Platform to fight against undeclared work
• EU High Level Group on Business Services
GLOBAL
• UN Business Human Rights
• OECD on Employment Outlook
• OECD on Quality jobs
• IOM International Recruitment
Integrity System (IRIS)
• ILO Informal work
• ILO Forced labour
• ILO Fair Recruitment Initiative
• UNODC on trafficking in persons
• OHCHR on the protection of
the rights of migrant workers
Advocating for the employment recruitment industry
ANNEMARIE MUNTZ MEETING THE
LABOUR MINISTER OF CHINA.
VISIT TO THE EUROPEAN PARLIAMENT
IN STRASBOURG.
ZILIAN MEMBER SINDEPRESTEM
RED WORK.
DIRECTOR-GENERAL OF THE ILO.

10. 10 / Ciett / 2014 Activity Report
Spreading key messages
• Conference of American Bar Association – Los Angeles
• Staffing Industry Analysts Executive Forum - London
• World leaders in Recruitment Conference – London
• Global Recruiter Summit – London
• ILO-ITC on fighting human trafficking – Turin
• OECD-WAPES conference – Stockholm
• Indian Staffing Federation colloque – New Dehli
• Polskie HR Forum conference - Warsaw
• BEERG - Madrid
• University of Amsterdam - Brussels
Promoting social dialogue
• Seminar with UNI Global on the changing world of work - Brussels
• Signature of a Joint Declaration on promoting decent work - Singapore
• Workshop with IndustriAll Europe on agency work - Brussels
• 3 EU Social Dialogue meetings on temporary agency work
• Roundtable in Serbia to promote sectoral social dialogue in agency work
• Participation at Eurofound workshop on industrial relations
• Face-to-face meetings with Oliver Röthig (Regional Secretary - UNI Europa),
Harald Wiedenhofer (Secretary General - EFFAT) and Sam Hagglund (Secretary
General - EFBWW)
• Participation at ETUC-ETUI conference on Quality Jobs Prosperity
Way to Work events
(Eurociett)
• Presentation of the
Eurociett EU election
Manifesto (February)
• Back to Work cocktail party
(September)
• Fight against undeclared
work (December)
As a consequence of these many activities,
recognition of the industry has improved and
regulatory framework in several countries has
become more appropriate:
• Regulation on private employment services has
been updated in 10 countries around the world
• Unjustified restrictions on the use of agency work
lifted in 6 countries in Europe (Czech Republic,
Greece, France, Italy, Poland, Spain) and better
regulation outside Europe (China, Japan, Russia,
Brazil) and support to members (Indonesia and the
Philippines) to improve regulation.
• ILO Convention N°181 on private employment
agencies in the process of being ratified by France
HOWTOFIND
AJOBFOR
EVERYPERSON
AND
APERSON
FOREVERYJOB
INEUROPE?
5Recommendations
torestoregrowthandcreate
betterfunctioninglabour
marketsinEurope

11. 2014 Activity Report / Ciett / 11
Media profile
2014 was a successful year
in terms of media relations.
In total Ciett was referenced
over 400 times in newspapers,
magazines, radio or TV.
Although Ciett and Eurociett
are often mentioned together,
Eurociett was separately
quoted more than 100 times in
2014.
5
Columns
• 24 columns published in Global Recruiter magazine Staffing Latin America website
• 17 interviews with Ciett/Eurociett leaders published in several national and international media
Social media
• Twitter: Number of followers increased dramatically in 2014 (+ 203% for Ciett, + 91%
for Eurociett) and more than 3,000 tweets were sent with a reach of well over 1 million,
engaging in meaninful conversations.
• LinkedIn: Ciett created the Way to Work page on LinkedIn. This page exists next to the LinkedIn
discussion Group of Ciett members. The page has grown to 270 followers, and is used to post
regular updates on the World of Work and Ciett matters.
• ScoopIt: Website managed by Ciett to curate relevant articles published on the changing
world of work
Websites
Ciett and Eurociett websites clearly form the first point of information on the employment and recruitment
industry, and serve as a database with a wealth of knowledge about the industry and its members.
In 2014 both websites were revamped, including an integration of social content on the homepage. This led
to a total of 6,600 individual visitors to the Eurociett website, who made approximately 20,000 unique page
views. Average visits last for over two and a half minute, showing that visitors find the content interesting and
relevant enough to stay on the website.
Ciett website had significantly more visitors: 18,300 with 41,000 unique page views. The average visitor stayed
on the Ciett website for about 2 minutes.
Media profile

12. 12 / Ciett / 2014 Activity Report
Strengthening
and supporting
members
Better organising the employment
and recruitment industry at national/
regional level and raising quality
standards is an essential part of Ciett’s
mission. Many activities have been
conducting in 2014 to achieve these
two key objectives.
6
Strengthening Ciett membership base
• From this year, 3 new countries are represented
by Ciett (Indonesia, Philippines, Vietnam)
• 1 new Corporate Member (Trenkwalder)
• 24 visits to members: Argentina, Austria, Brazil,
China, Czech Republic, Finland, France, Germany,
Greece, India, Italy, Netherlands, Norway, Poland,
Portugal, Romania, Spain, Sweden, Switzerland,
UK + Adecco, Gi Group, Kelly Services, Randstad
Capacity building
• Policy visit of Ciett Board to South East
Asia to promote Decent Work
• Annual Ciett World Employment Conference
focusing on the changing world of work
gathered more than 300 participants
• Active participation in 4 Ciett regional conferences
to share best practices (South America, Northern
Asia, South East Asia, European Nordic Countries)
THE 2014 CIETT WORLD EMPLOYMENT
CONFERENCE, BRUSSELS.

13. 2014 Activity Report / Ciett / 13
Raising quality standards
• Publication of Ciett Guidelines for adopting national
regulation on private employment services
• Revision of Ciett Code of Conduct to include
provisions on cross-border recruitment
• ILO-Ciett survey on industry’s self-regulatory mechanisms
with a view to prepare compendium of best practices
Fighting against rogue traders
• ILO: official partner of the Fair Recruitment
Initiative to fight against human trafficking
• IOM: active involvement into the IRIS project to
develop international ethical recruitment standards
• OHCHR: Ciett participation as an expert in a
meeting on protecting migrant workers’ rights
• UNODC: contribution in a meeting of experts
on fighting trafficking in persons
Advising governments
• Official Ciett letters sent to 5 governments
around the world to call for appropriate
regulation on private employment agencies
and for ILO Convention N°181 to be ratified
MICHAEL FREYTAG SPEAKING AT THE ARAMT CONFERENCE, BUCAREST,
ROMANIA.
STEVE SHEPHERD AT THE 9TH
CIETT NORTH EAST ASIA MEETING.
DENIS PENNEL, HANS LEENTJES AND PATRICK DE MAESENEIRE (CEO ADECCO)
AT THE 2014 CIETT WORLD EMPLOYMENT CONFERENCE, BRUSSELS.
MENNO BART AT THE NORDIC NETWORK MEETING IN OSLO.
CIETT BOARD VISIT TO SOUTH EAST ASIA.
STEVE SHEPHERD VISITING THE NEW FEDERATION IN MALAYSIA
Strengthening and supporting members

14. 14 / Ciett / 2014 Activity Report
Developing a better understanding
of the reality of the industry and
debunking prejudices
• Publication of Ciett Economic Report, the annual
fact book about the industry
• Edition of Briefing Cards to provide factual
evidence on contribution to better labour markets
• Compilation of conditions for private employment
agencies to operate at national level
• Survey on how social dialogue is organised within
the agency work sector (Europe worldwide)
• Joint Eurociett/UNI Europa research on
comparing agency work to other forms of
employment (Europe)
Building bridges with
the academic world
• Eurociett partnership with FlexWorkResearch
platform to monitor publications on flexible work
• European Labour Law Network: active
participation in conference on new forms of
employment and EU law (The Hague)
Educating about
the industry and the
changing world of
work
The positive contribution of the
employment and recruitment industry
to better functioning labour markets
still lacks full recognition. Ciett played
an active role in 2014 to better educate
stakeholders on the added value of the
industry.
7

15. 2014 Activity Report / Ciett / 15
Collaborating with international research
economic institutes
OECD
• Face-to-face meetings with, among others,
Stefano Scarpetta (Director for Employment, Labour
and Social Affairs Department) Mark Keese (Head of
Employment Analysis and Policy Division)
• Input provided to the Quality Jobs project
• Ciett participation to OECD Annual Forum
• Ciett active membership to BIAC (Business and
Industry Advisory Committee to the OECD)
EUROFOUND
• Launch of representativeness survey of social partners
for the agency work sector in Europe
• Contribution to Quality jobs well-being at work
research, as well as providing input to the New forms
of employment report.
• Invitation to speak at workshop on industrial relations
STAFFING INDUSTRY ANALYSTS
• Speaking at Europe Executive Forum - London
• Joint presentation during Ciett annual conference
THINK TANKS
• Europe: Eurociett membership to Center for European
Policy Studies (CEPS) and European Policy Center (EPC)
• Presenting during French think tanks lunch organised
by Prism’emploi – Paris
Liaising with international
employers’ organisations
• Europe: pro-active involvement of Eurociett into
activities of BusinessEurope, European Services
Forum, European Business Services Roundtable
(EBSRT) , European Employers Network (EEN)
and Brussels European Employee Relations
Group (BEERG)
• Global: Ciett active participation to the work of
the International Organisation of Employers, the
ILO Bureau for Employers (ACT/EMP) and BIAC
Conferencing on the changing
world of work
• Publication of book (“Travailler pour Soi” – Seuil
publisher) by Denis Pennel, Ciett/Eurociett
Managing Director
• GI Group (January)
• IFMA Belgium (February)
• Colloque Foundation ITG (November)
• SwissStaffing (February)
• Ciett World Employment Conference (May)
DENIS PENNEL AT THE
GLOBAL RECRUITER
UK SUMMIT
Educating about the industry and the changing world of work

16. 16 / Ciett / 2014 Activity Report
8
Ciett organisation
Ciett Board members
Ciett Executive Committee
PRESIDENT
ANNEMARIE
MUNTZ
AFRICA/NEAR
EAST
JACQUI FORD
ADECCO
BETTINA
SCHALLER
NATIONAL
FEDERATIONS
KEVIN GREEN
Chair of the
Standing
Committees
and VP
Regional
Representa-
tives
Global
Corporate
Members
VICE-PRESIDENT
HANS LEENTJES
NORTH AMERICA
RICHARD
WAHLQUIST
KELLY SERVICES
VACANT
CORPORATE
MEMBERS
JOHN HEALY
QUALITY STANDARDS
COMPLIANCE
AART VAN DER GAAG
SOUTH AMERICA
FERNANDO CALVET
GI GROUP
ANTONIO
BONARDO
BOARD MEMBER
VP
MARK DE SMEDT
TREASURER
HERWIG
MUYLDERMANS
NORTHERN ASIA
YUKIKO
NAGASHIMA
MANPOWER
HANS VINK
IMMEDIATE PAST-
PRESIDENT
FRED VAN HAASTEREN
EUROPE
ALAIN DEHAZE
RANDSTAD
SIETO DE LEEUW
SOUTHERN ASIA
STEVE SHEPHERD
IMMEDIATE PAST
PRESIDENT
(STANDING INVITATION
TO ATTEND)
CIETT MANAGING
DIRECTOR (STANDING
INVITATION TO ATTEND)
PRESIDENT
VP
QUALITY
STANDARDS
COMPLIANCE
OFFICER
VP
TREASURER
CHAIR NFC VPCHAIR CMC VP

17. 2014 Activity Report / Ciett / 17
Eurociett Board members
PRESIDENT
ANNEMARIE
MUNTZ
MEMBER
TOM HADLEY
(REC – UK)
REPRESENTATIVE OF
CORPORATE MEMBERS
SIETO DE LEEUW
(RANDSTAD)
MEMBER
FRANÇOIS ROUX
(PRISM'EMPLOI – FRANCE)
MEMBER
ANNA WICHA
(FORUM HR – POLAND)
VICE-PRESIDENT
ALAIN DEHAZE
MEMBER
THOMAS HETZ
(BAP – GERMANY)
TREASURER
HERWIG MUYLDERMANS
(FEDERGON – BELGIUM)
MEMBER
HENRIK BÄCKSTRÖM
(ALMEGA - SWEDEN)
MEMBER
DINETTE KOOLHAAS
(KELLY SERVICES)
SECRETARY OF THE BOARD
AART VAN DER GAAG
(ABU – NETHERLANDS)
MEMBER
HANS VINK
(MANPOWER)
MEMBER
ANTONIO BONARDO
(ASSOLAVORO – ITALY)
Ciett Eurociett Secretariat
Responsible for executing the day-to-day activities to
implement the strategy as decided by the board General
Assembly: representation, advocating, intelligence
gathering, managing membership, administrating
SANDRO PETTINEO
POLICY ADVISOR
GLOBAL PA + EU
SOCIAL DIALOGUE +
CMC COORDINATION
MARIA DA SILVA
ASSISTANT
ADMINISTRATION
MICHAEL FREYTAG
POLICY ADVISOR
EUROPEAN PUBLIC
AFFAIRS
+ NFC COORDINATION
DENIS PENNEL
MANAGING DIRECTOR
MANAGEMENT +
THOUGHT LEADERSHIP
+ MEMBERSHIP DVPT
COORDINATION
MENNO BART
COMMUNICATION
ECONOMIC
AFFAIRS ADVISOR
RESEARCH PR
+ QUALITY
STANDARDS
COORDINATION
Ciett organisation

18. 18 / Ciett / 2014 Activity Report
NORTH AMERICA
Canada
Mexico
USA
SOUTH AMERICA
Argentina
Brazil
Chile
Colombia
Perú
AFRICA
Morocco
South Africa
Zambia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
UK
NORTHERN ASIA
China
Japan
South Korea
SOUTHERN ASIA
Australia
India
Indonesia
New Zealand
Vietnam
The Philippines
EUROPE
Austria
Belgium
Bulgaria
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Macedonia
Netherlands
Norway
Poland
Portugal
Romania
Russia
A global confederation Corporate members

19. 2014 Activity Report / Ciett / 19
Ciett added value to members
Ciett organisation
INFORMATION
MONITORING
OPENING
UP NEW
MARKETS
GETTING FIT
REGULATION
IMPROVED IMAGE
QUALITY LABEL
CAPACITY
BUILDING
SHARING
PRACTICES
KNOWLEDGE
REACHING
OUT GLOBAL
STAKEHOLDERS
ACCESSING
MARKET
DATA
RESEARCH

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Avenue du Port 86c - Box 302
B 1000 - Brussels info@ciett.org
www.ciett.org Follow us on
@Ciett_waytowork